KeyCare

Name

KeyCare

Legal name

KeyCare, Inc.

Website

https://keycare.org

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Telehealth / Virtual Care Platform

NAICS

Ambulatory Health Care Services (621)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Virtual Urgent Care & Triage Platforms (HLALABAB)

akta.pro secondary industries

Virtual Visit & Scheduling Platforms (EHR-integrated) (HLALABAA), Virtual Specialty Care Platforms (tele-stroke, tele-ICU, tele-derm, tele-cardiology) (HLALABAD)

Keywords

• Virtual care platform
• Telehealth services
• Epic EHR integration
• Virtual urgent care
• Health system partnerships

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Virtual Care Platform Services: KeyCare provides AI-powered virtual care services to health systems through its Epic-integrated platform, enabling 24/7 urgent care, behavioral health, primary care, and specialty services. Revenue is generated through service agreements with health system partners.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

KeyCare provides a virtual care platform built on Epic EHR that connects health systems to a national network of independent virtual care providers. The platform delivers 24/7 urgent care, behavioral health, primary care, and specialty services directly within health systems' existing Epic workflows, with an AI-powered clinical intake agent powered by NVIDIA Nemotron.

Product overview

KeyCare offers a unified virtual care platform built on Epic EHR, combining a core telehealth platform with multiple clinical modules. The platform provides On Demand Urgent Care (24/7 in all 50 states), Behavioral Health, Primary Care, Neurology, and an AI-driven clinical intake agent. KeyCare's Virtualist Network connects health systems to independent providers who work directly within Epic, enabling seamless data sharing through CareEverywhere and patient access via MyChart. The platform positions itself as 'Telehealth 2.0,' leveraging Epic's AI tools combined with proprietary AI development including NVIDIA-powered agents for patient intake, visit routing, and operational optimization.

Differentiator

Problem solved

Functional benefit

Products and services

• Epic-Based Virtual Care Platform KeyCare's core telehealth platform integrated with Epic EHR, providing health systems with a network of virtual care providers who access patient records directly within Epic for coordinated virtual care delivery.
• On Demand Urgent Care 24/7 virtual urgent care services available in all 50 states, providing patients with immediate access to licensed providers for common conditions such as upper respiratory infections and urinary tract infections.
• Behavioral Health Virtual behavioral health services integrated with Epic, allowing health systems to expand access to mental health and behavioral care through KeyCare's provider network.
• Primary Care Virtual primary care services enabling health systems to provide ongoing patient care remotely, with full integration into Epic patient records.
• Neurology Specialty virtual neurology care services offered as part of KeyCare's expanding clinical specialty portfolio.
• AI-Driven Clinical Intake Agent An AI-powered patient intake agent powered by NVIDIA Nemotron LLM that automates clinical intake processes, delivering 15-30% improvement in provider efficiency for common urgent care visits.

Quantifiable outcome

• 15-30% improvement in provider efficiency for common urgent care visits (upper respiratory infections, urinary tract infections)
• +2 more outcomes

Named customers15 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability6 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core technology, strategic, core platform and core operations.

• NVIDIAcore technologyTechnology or Integration · 24 March 2026Deployed NVIDIA Nemotron large language model in production to power AI-driven patient intake agent across KeyCare's clinical operations
• WellSpan HealthstrategicStrategic or Co-development Partner · 3 March 2026Strategic health system partner and investor; expanded relationship to offer virtual primary care and behavioral healthcare through KeyCare's Epic-based platform
• Allina HealthstrategicStrategic or Co-development Partner · 3 March 2026Strategic health system partner and investor; utilizing KeyCare to increase access to telehealth services including overnight and out-of-state care
• Epic Systemscore platformTechnology or IntegrationKeyCare is built on Epic EHR platform, utilizing Epic's Telehealth Anywhere, Book Anywhere, and CareEverywhere tools; listed on Epic's vendor services showroom
• CentraCarestrategicStrategic or Co-development PartnerHealth system partner offering 24x7 virtual urgent care visits in all 50 states through KeyCare's Epic-based platform
• Confluence HealthstrategicStrategic or Co-development PartnerHealth system partner providing patients across Washington State with 24/7 access to virtual care from homes or while traveling
• Deaconess Health SystemstrategicStrategic or Co-development PartnerHealth system partner serving population of 1.5 million, offering virtual urgent care through KeyCare's Epic-based platform
• Steady MD Medical Groupcore operationsImplementation/ SI/ Consulting PartnerIndependent physician-owned medical group providing clinical services for KeyCare through a national network of US-based telehealth providers

Scale indicators6 records

Recent moves4 records

Expansion highlights6 records

Direct peers

• Amwell: Amwell (formerly American Well) operates a large-scale telehealth platform sold to health systems and payers, including Epic-integrated offerings for virtual visits, urgent care, and behavioral health. It is the most direct enterprise competitor to KeyCare's B2B virtual care platform model.
• eVisit: eVisit provides a telehealth platform purpose-built for health systems, with deep EHR integration and enterprise workflow features. It competes directly with KeyCare in selling virtual care infrastructure to provider organizations.
• Bluestream Health: Bluestream Health delivers a virtual care platform for health systems, including EHR-integrated workflows, on-call provider coverage, and specialty telehealth. It targets the same B2B health system buyer as KeyCare.
• Access TeleCare: Access TeleCare (formerly SOC Telemed) provides specialty telehealth services (tele-stroke, tele-ICU, tele-psychiatry, tele-hospitalist) to health systems. It competes with KeyCare's specialty virtual care modules and broader enterprise telehealth positioning.

Broad incumbents

• Teladoc Health: Teladoc Health is one of the largest publicly traded telehealth incumbents, offering virtual primary care, mental health, and specialty care across B2B, B2C, and payer channels. While broader and less Epic-focused than KeyCare, it competes for the same health system and employer virtual care budgets.
• Included Health: Included Health combines virtual primary care, mental health, and care navigation (from the Doctor On Demand + Included Health merger). It overlaps with KeyCare's virtual primary care and behavioral health modules and competes for health system and employer contracts.
• Optum: Optum (UnitedHealth Group) operates one of the largest virtual care and care delivery networks in the US, including Optum Virtual Care, and bundles telehealth into payer and provider relationships. It is a major competitive force against KeyCare in large health system deals.
• Accolade: Accolade (which acquired PlushCare) provides personalized healthcare advocacy and virtual primary care to employer and health plan clients. It overlaps with KeyCare's virtual primary care offering and competes for the same enterprise benefits budgets.

Emerging players

• K Health: K Health offers AI-driven virtual primary care and urgent care, with a focus on consumer and payer/employer channels. While distribution differs from KeyCare's health-system focus, it represents an emerging AI-first approach to virtual care that could compete for adjacent budgets.
• Maven Clinic: Maven Clinic provides virtual specialty care across women's health, family, and mental health, sold to employers and health plans. It overlaps with KeyCare's specialty and behavioral health modules and represents an emerging specialist-focused virtual care competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/keycareinc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds3 records

Investors12 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about KeyCare