Abi Global Health

What Abi Global Health does

Abi Global Health is an AI-native telehealth platform founded in 2016 in Dublin, Ireland, by Kim-Fredrik Schneider and Dr. Victor Vicens. The company provides on-demand access to a curated global network of more than 1,500 licensed healthcare professionals across 40+ countries and 25+ languages, with reported sub-30-second average doctor matching and 24/7 availability through text, voice, and video consultations. Its technology stack is anchored by a dedicated AI Lab (established 2020) that develops proprietary smart triage, real-time quality monitoring, generative AI consultation support, a multi-country allocation engine, and synthetic data generation, and includes Abi Navigator, an LLM-powered symptom checker and care routing tool that serves as the intelligent front door for patient interactions.

The platform operates exclusively as a B2B enterprise offering through white-label, embedded API/SDK, and widget deployments — there is no direct-to-consumer channel. Customers are concentrated in health insurance (AXA, Allianz, Zurich, Irish Life, Groupama, Eureko, Maxis GBN, Level Health), with additional relationships in pharmaceutical patient engagement (Sanofi), financial services/employee benefits (HSBC, MyStaffShop), and consumer health/wellness (Reckitt), reaching a reported 12+ million end-user lives across partner products.

Revenue is generated through enterprise SaaS subscriptions priced per covered life on an annual basis, supplemented by usage-based consultation fees; the company does not publicly disclose pricing or revenue. The platform reports 97% user satisfaction, 81% of consultations requiring no further follow-up, and greater than 10% reduction in insurance claims for health insurer partners. Abi maintains a comprehensive compliance posture including ISO/IEC 27001:2022, ISO/IEC 27701, ISO/IEC 42001:2023, HIPAA, and GDPR, and has raised approximately €4.6M (~$5M) in disclosed venture funding as of April 2023 from Alma Mundi Ventures and UNIQA Ventures.

Name

Abi Global Health

Legal name

Abi Global Health Limited

Website

https://abiglobalhealth.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Abi Global Health is an AI-native telehealth platform providing on-demand access to 1,500+ licensed healthcare professionals across 40+ countries and 25+ languages. Sold exclusively as white-label enterprise SaaS and embedded APIs to insurers, employers, pharmaceutical companies, and digital health platforms, reaching 12+ million lives globally.

Ownership category

akta.pro rank

Product category

Telehealth Platform

NAICS

Health Care and Social Assistance (62)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH)

akta.pro secondary industry

Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)

Keywords

• Telehealth platform
• AI telemedicine
• White-label virtual care
• Embedded healthcare API
• Digital health platform

Headquarters

HQ city

Dublin

HQ country

Ireland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS/Telehealth Platform Subscription: Enterprise SaaS licensing model where health insurers, employers, digital health platforms, and government health systems pay a recurring subscription fee for access to Abi's telehealth platform. Pricing is typically per-covered-life or per-user, with customization for white-label deployments. This is the primary revenue stream.
2. Usage-Based Consultation Fees: Usage-based revenue component tied to the volume of telehealth consultations delivered through the platform. Complements the subscription model, creating a hybrid revenue structure with both recurring and consumption-based components.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Abi Global Health provides an AI-powered, white-label telehealth platform that gives insurers, employers, digital health platforms, pharmaceutical companies, and government health systems on-demand access to a global network of 1,500+ vetted healthcare professionals across 40+ countries and 25+ languages. The platform delivers text, voice, and video consultations, AI-driven triage and symptom assessment, prescription routing, mental health screening, and chronic disease management through API, SDK, widget, web app, IVR, and chatbot interfaces, sold as enterprise SaaS subscriptions priced per covered life.

Product overview

Abi Global Health operates a platform-plus-modules architecture. The core platform is Abi's next-generation virtual care system, combining AI-powered telemedicine with on-demand access to healthcare professionals across text, voice, and video consultations. The platform is anchored by Abi Navigator, an AI-powered symptom checker and care navigation tool that serves as the intelligent front door for patient interactions. Core service modules include Text, Video, and Voice Consultations, Medical Prescriptions, Mental Health Screening, Patient Support & Coaching, Chronic Disease Management, and Wellness Navigation Modules. These services can be deployed individually (e.g., Navigator-only) or as a full-service virtual care layer. Multiple interface options (Widget, Web App, SDK, IVR, Chatbot) enable seamless integration into partner ecosystems. The platform operates across 40+ countries and 25+ languages, with over 12 million lives covered globally.

Differentiator

Problem solved

Functional benefit

Brands

• Abi Navigator: AI-powered smart triage, symptom checker, policy navigation, and care routing tool that guides patients through their healthcare journey.

Products and services

• Abi Navigator AI-powered symptom checker and smart guide across the healthcare journey, offering actionable insights and directing users to the right services through LLM-driven empathetic conversations. Also surfaces insurance coverage details, policy information, provider network coverage, and health tracking. Sold to enterprise partners as a standalone product (e.g., Navigator-only deployment) or as the front door to the full virtual care platform.
• Text Consultations Async text-based medical consultations delivered through messaging apps or integrated into partner platforms, with AI instantly connecting patients with the appropriate healthcare professional and supporting photo or document uploads.
• Video Consultations On-demand video consultations with healthcare professionals via a secure, high-quality video interface, with AI escalation from text to video when clinically required.
• Voice Consultations Direct phone consultation with qualified physicians or other healthcare professionals, with AI matching ensuring personalized, evidence-based voice consultations with the right local practitioner.
• Medical Prescriptions Fast, secure prescription request service in which the platform matches each request with the right physician from Abi's network, with pre-filled prescription forms, completing the process in minutes.
• Mental Health Screening Mental health support service providing each user with a recommendation and personalized report from a qualified psychiatrist using proven evidence-based techniques.
• Patient Support & Coaching Tailored support across every stage of the patient journey, including reassurance, risk navigation, and complex case reviews, with on-demand access to professionals via text, video, or voice.
• Chronic Disease Management Ongoing care and monitoring service for patients with chronic conditions, deployable individually or as part of Abi's full-service virtual care layer.

Quantifiable outcome

• 97% user satisfaction rate across all consultations
• +4 more outcomes

Named customers13 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability12 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core.

• dacadoocoreTechnology or Integration · 1 January 2024dacadoo, a global health and engagement platform provider, partnered with Abi Global Health to integrate on-demand telehealth doctor consultations into dacadoo's digital health ecosystem. The integration enables dacadoo's platform users to access Abi's AI-powered doctor matching and consultation capabilities directly within the dacadoo environment, enhancing the health engagement experience with real-time clinical access.
• Vigo Health / HealthKeycoreTechnology or IntegrationVigo Health and HealthKey serve as digital health platform partners that embed Abi's white-label telehealth API into their insurance and wellness product offerings. The partnership enables millions of end users to access on-demand doctor consultations through the Vigo Health and HealthKey branded platforms.
• MyStaffShopcoreTechnology or IntegrationMyStaffShop, an employee benefits platform serving SME workforces across Europe, embeds Abi's telehealth API to provide small and mid-sized businesses with access to on-demand doctor consultations as part of their employee benefits package.

Scale indicators9 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Ada Health: Ada Health is an AI-powered symptom assessment and care navigation platform used by insurers, healthcare providers, and pharma. It competes most directly with Abi's Abi Navigator AI triage layer for the same enterprise buyers of AI-driven patient routing.
• Included Health: Included Health (formed from Doctor On Demand and Grand Rounds) offers virtual primary care, mental health, and navigation services to insurers and employers. It competes with Abi for enterprise contracts embedding on-demand virtual care into health plans and benefits.
• Teladoc Health: Teladoc is the largest publicly listed global telehealth platform, offering on-demand virtual care to insurers, employers, and health systems. It directly competes with Abi in enterprise white-label telehealth for insurers and large employers across multiple geographies.
• CirrusMD: CirrusMD provides text-first virtual care integrated into health plan and employer workflows via an enterprise SaaS model. It is a direct peer to Abi's chat/WhatsApp-first white-label telehealth approach for insurers and employers.
• HealthTap: HealthTap provides on-demand virtual primary care to insurers, employers, and consumers in the US, with an enterprise SaaS model. It directly parallels Abi's white-label virtual care platform sold to insurers and employers.
• Amwell: Amwell provides enterprise telehealth infrastructure and on-demand consultations to insurers, health systems, and employers. Like Abi, it sells a white-label platform with embedded virtual care, and competes for the same global insurance and employer contracts.
• Maven Clinic: Maven Clinic is a virtual care platform specializing in women's and family health, sold primarily through employers and health plans. It is a direct peer to Abi's employee benefits and insurance channel for virtual care delivery.
• KRY (Livi): KRY/Livi is a leading European on-demand telehealth provider serving patients via app and partnering with public and private healthcare systems. It is a direct peer to Abi in Europe with overlapping target customers (insurers, healthcare systems) and similar AI-driven triage positioning.

Broad incumbents

• Evernorth Health Services (Cigna): Evernorth, the health services arm of Cigna, operates MDLive and other virtual care solutions bundled with Cigna's insurance products. As a vertically integrated incumbent, it competes with Abi for insurer-sold virtual care while also being a potential enterprise customer.
• Optum (UnitedHealth Group): Optum operates one of the largest virtual care and care navigation platforms globally, integrated with UnitedHealthcare. It is a broad incumbent that competes with Abi across payer, employer, and government health segments and could acquire or replicate Abi's capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/abi-global-health
• Xx.com/AbiGlobalHealth

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds3 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Abi Global Health