Avochato
Avochato is a cloud-based business messaging platform that enables sales, support, and operations teams to manage SMS, MMS, RCS, voice, and live chat conversations from a HIPAA-compliant shared inbox with AI-powered automation, serving healthcare, legal, hospitality, and SMB customers.
- Company typePrivate
- Founded2012
- HeadquartersSan Francisco, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Avochato does
Avochato is a cloud-based business text messaging platform headquartered in Mill Valley, California (203 Flamingo Road, Suite 501), operating as a privately held California corporation. The company provides a unified shared inbox where sales, support, marketing, and operations teams manage two-way conversations across SMS, MMS, RCS, voice calls, and live chat. It serves thousands of businesses across healthcare, professional services/legal, hospitality, and sales & marketing verticals, with a deliberate push into regulated healthcare via HIPAA-compliant AI texting capabilities. The company was founded by Alex De Simone (CEO) and Christopher Neale (CTO), with firmographics indicating a 2016 founding and company timeline records a 2012 origin; the firmographic year is used here as the primary anchor for the operating entity.
The platform's core technology centers on a multi-channel messaging architecture supporting WhatsApp, RCS, SMS, MMS, voice, and live chat, layered with the AvoAI suite — including AvoAI Agent for autonomous routing and replies, AvoAI Agent Assist for human agent augmentation (sentiment scoring, summarization, suggestions, message generation, image detection and tagging), and AvoAI Helper Agent for internal Q&A. AI is powered by Anthropic's Claude models under a zero-data-retention configuration to satisfy HIPAA requirements for protected health information. Avochato has completed seven consecutive years of SOC 2 Type II and HIPAA compliance certifications audited by Linford & Company, LLP, holds CCPA-aligned privacy practices, and integrates natively with Salesforce (Avo4SF on AppExchange), Slack, Microsoft Teams, Okta, and Microsoft Entra ID, plus 2,000+ applications via Zapier.
Avochato employs a hybrid product-led growth and direct sales motion. Acquisition runs through a no-credit-card free trial on the company website, with additional discovery via Salesforce AppExchange, Zapier marketplace, and the Chrome Web Store. Revenue is generated through tiered platform subscriptions (Standard plan and above), real-time usage-based AvoAI fees, a $30/month API access add-on, additional segment bundles and user seats purchased through the billing portal, and per-seat Salesforce AppExchange licensing. The company has raised approximately $5.87M across a 2016 seed round (XSeed Capital, $870K) and a December 2018 Series A (Amity Ventures lead, $5M with Base Ventures, Gaingels, and XSeed Capital), and is reported to operate with 11-50 employees.
Avochato firmographics
Firmographics- Name
- Avochato
- Legal name
- Avochato, Inc.
- Website
- https://avochato.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Avochato is a cloud-based business messaging platform that enables sales, support, and operations teams to manage SMS, MMS, RCS, voice, and live chat conversations from a HIPAA-compliant shared inbox with AI-powered automation, serving healthcare, legal, hospitality, and SMB customers.
- Ownership category
- akta.pro rank
Avochato industry classification
Industry- Product category
- Cloud Business Messaging Software
- NAICS
- All Other Telecommunications (517810), Telecommunications (517), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372), Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)
Keywords
Where Avochato is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Avochato business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Platform Subscription: Recurring subscription fees for access to the Avochato messaging platform, with plans at different tiers (Standard and above). Includes core features such as shared inbox, text messaging, broadcasting, API access (on Standard+), and integrations. Automatic renewal on subscription anniversary dates.
- AI Usage Fees (AvoAI): Usage-based fees deducted in real time from the Avochato account balance. Costs depend on the amount of data processed per AI interaction. Monitored via real-time AI usage and spend tracking in Analytics and Billing pages.
- API Access Add-on: Full API Access available as an add-on for $30/month for customers on Standard Plan or above, enabling custom integrations and programmatic access to all platform functions.
- Additional Segments & User Seats: Additional message segments (bundles active up to a year from purchase) and additional user seats available for purchase. Segments enable extended messaging capacity.
- Salesforce AppExchange Licensing: Additional per-seat licensing for Avochato for Salesforce package sold through Salesforce AppExchange, with a 14-day trial followed by paid seat purchase.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Free Trial — no credit card required |
| Subscription | Monthly | Standard Plan and above — includes API Access |
| Subscription | Monthly | Full API Access Add-on |
| Usage-based | Pay-as-you-go | AvoAI Usage-based Fees |
| Unit Pricing | Pay-as-you-go | Additional Segments & Seats |
Go-to-market motion1 record
Distribution channels6 records
Marketing channels9 records
Avochato product offering
Product offeringCore offering
Avochato provides a cloud-based business text messaging platform that lets teams manage calls, texts, and chats inside a single secure, HIPAA-compliant shared inbox. Its AvoAI layer (powered by Anthropic Claude under zero-data-retention) automates responses, routes conversations, and assists human agents across SMS, MMS, RCS, Voice, Live Chat, and WhatsApp. The platform ships with native integrations (Salesforce, Slack, Microsoft Teams, Okta), a Zapier connector for 2,000+ apps, a full messaging API, and mobile plus Chrome extension clients.
Product overview
Avochato is a cloud-based business text messaging platform built around a unified shared inbox architecture. The core Avochato platform provides SMS/MMS texting, voice calling, and live chat capabilities, while AI capabilities are delivered through the AvoAI Agents module which handles automated responses, routing, and escalation. The platform integrates natively with Salesforce (via Avo4SF package), Slack, Microsoft Teams, and connects to 2,000+ apps through Zapier. Additional products include the Chrome Extension for browser-based access, RCS for rich messaging, and comprehensive API & Webhooks for custom integrations. The platform targets sales, marketing, support, and operations teams across industries including healthcare (with HIPAA-compliant capabilities).
Differentiator
Problem solved
Functional benefit
Products and services
- Avochato (Core Messaging Platform) Cloud-based business text messaging platform enabling teams to manage calls, texts, and chats inside a single secure, HIPAA-compliant shared inbox. Targeted at sales, support, marketing, and operations teams across industries including healthcare, legal, and hospitality. Available via subscription with a 14-day free trial (no credit card required).
- AvoAI Agents AI-powered automation module that handles routing and replies across SMS, MMS, RCS, and Live Chat in over 100 languages, with skill-based routing and automatic escalation to human teammates. Powered by Anthropic's Claude under zero-data-retention. Available as an add-on with usage-based fees deducted in real time from the account balance.
- Avochato for Salesforce (Avo4SF) Salesforce-native messaging solution enabling users to text or call directly from Salesforce records, automatically log all touchpoints, and sync contact data and custom fields. Includes Lightning component, utility bar integration, and Text-to-Case for Service Cloud. Available via separate per-seat AppExchange purchase.
- Avochato Chrome Extension (Avo4CX) Browser extension that keeps Avochato's inbox accessible while browsing the web, enabling viewing/replying to messages, making calls, and starting new conversations from any webpage. Includes Salesforce-specific navigation to start one-click conversations using preferred name and phone fields.
- Avochato Mobile Apps (iOS & Android) Native iOS and Android applications providing full Avochato messaging, calling, and inbox management capabilities on mobile devices. Available via Apple App Store (id1206625036) and Google Play Store (com.avochato).
- Avochato API & Webhooks Developer-facing messaging API and webhooks enabling programmatic SMS send/receive, contact sync, conversation status management, broadcast sending, and activity logging. Webhooks cover inbound/outbound messages, widget submissions, opt-outs, ticket status, AI escalation, insights, and summarization. Full API Access available for $30/month on Standard Plan and above.
Quantifiable outcome
- 40x ROI for law firm whLaw with 6 figures of new added revenue
- +8 more outcomes
Companies that use Avochato
Customer profileNamed customers7 records
Segments8 records
Ideal customer profiles5 records
Avochato technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability12 records
Feature14 records
Avochato partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- SalesforcecoreNative integration with Salesforce (AppExchange listing) enabling text/call directly from Salesforce records, automatic tracking of all touchpoints, contact data sync, custom field syncing, and Text-to-Case for Service Cloud. Also supports list view broadcasting from any Salesforce object, Salesforce Campaign integration, and AI conversation summaries sync to Salesforce. Avochato for Salesforce managed package is available on AppExchange with a 14-day trial and per-seat purchase.
- SlackcoreNative Slack integration allowing teams to send and receive text messages directly from Slack channels without switching applications. Configure via Integrations tab in Avochato. Available on Standard plans and above.
- Microsoft TeamscoreNative Microsoft Teams integration keeping track of all customer communications without leaving Microsoft Teams. Included with Standard plan and above. Available via Microsoft AppSource.
- ZapiercoreZapier partnership enabling Avochato to connect with 2,000+ third-party applications via automated workflows (Zaps). Standard plans and above have access. Common Zaps include Avochato-Google Sheets, Avochato-HubSpot, and Avochato-Shopify integrations.
- AnthropiccoreAvochato's AI features are powered by Anthropic's Claude models under a zero-data-retention configuration, ensuring that AI-processed data is not retained by Anthropic. This configuration addresses healthcare HIPAA compliance requirements for AI-powered messaging.
Scale indicators8 records
Recent moves6 records
Expansion highlights7 records
Avochato competitors and assessment
Company assessmentBroad incumbents
- Bandwidth:
- Twilio: Twilio is the largest CPaaS provider, offering messaging, voice, and customer engagement APIs and applications (Twilio Frontline, Segment, Flex). It is a broad incumbent that competes with Avochato across SMS, voice, and conversational AI capabilities, but at much greater scale and with a more developer-centric API-first model.
- MessageBird: MessageBird (now Bird) is a global CPaaS and marketing automation platform providing SMS, voice, WhatsApp, and omnichannel customer communications. It overlaps with Avochato's multi-channel messaging and customer engagement focus but operates at much larger scale across Europe, LATAM, and other regions where Avochato does not compete.
- Intercom: Intercom is a customer service and conversational AI platform offering live chat, messaging, AI agents (Fin), and a helpdesk. It is a broad incumbent that competes with Avochato's Live Chat and AvoAI agent capabilities for inbound customer support and sales, but as part of a much broader customer service suite.
Direct peers
- Heymarket: Heymarket is a business text messaging and shared team inbox platform serving sales, support, and operations teams. It is one of the closest direct peers to Avochato, offering SMS, MMS, and team inbox capabilities with multi-channel customer communication workflows aimed at SMB and mid-market customers.
- TextMagic: TextMagic provides business SMS messaging, two-way conversations, and bulk texting tools for sales, support, and marketing teams. It competes head-to-head with Avochato in the SMB and mid-market business text messaging category with similar subscription and usage-based pricing structures.
- Front: Front is a shared team inbox that unifies email, SMS, WhatsApp, and other channels for customer-facing teams. It overlaps directly with Avochato's shared inbox and multi-channel customer communication value proposition, serving similar sales and support buyers with workflow and collaboration tooling.
- SlickText: SlickText is a business SMS marketing and two-way texting platform targeting SMBs and mid-market companies. It competes with Avochato on broadcast SMS, customer engagement, and text-based marketing use cases for sales and marketing teams.
Emerging players
- Podium: Podium is a customer communication and lead-conversion platform for local businesses with strong emphasis on text messaging, webchat, reviews, and payments. It is an emerging player that increasingly overlaps with Avochato's two-way texting and shared inbox use cases for sales and support in the SMB segment.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Avochato social profiles
Digital presenceAvochato compliance and trust
Trust signalCompliance3 records
Avochato financial estimates
Financial estimateRevenue estimate
Valuation estimate
Avochato leadership team
Management profileNumber of profiles
Profiles2 records
Avochato funding detail
Funding detailFunding overview
Funding rounds2 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Avochato M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Avochato
What does Avochato do?
Avochato provides a cloud-based business text messaging platform that lets teams manage calls, texts, and chats inside a single secure, HIPAA-compliant shared inbox. Its AvoAI layer (powered by Anthropic Claude under zero-data-retention) automates responses, routes conversations, and assists human agents across SMS, MMS, RCS, Voice, Live Chat, and WhatsApp. The platform ships with native integrations (Salesforce, Slack, Microsoft Teams, Okta), a Zapier connector for 2,000+ apps, a full messaging API, and mobile plus Chrome extension clients.
Is Avochato a public or private company?
Avochato is a private company. It is classified as venture growth investor backed and is currently operating.
When was Avochato founded?
Avochato was founded in 2012. It employs 11 to 50 people.
Where is Avochato based?
Avochato is headquartered in San Francisco, United States, in the North America region.
How does Avochato make money?
Five revenue lines are on record. Platform Subscription is the primary driver. The others are AI Usage Fees (AvoAI), API Access Add-on, additional Segments & User Seats and salesforce AppExchange Licensing.
Who are Avochato's main competitors?
Broad incumbents on record are Bandwidth, Twilio, MessageBird and Intercom. Direct peers are Heymarket, TextMagic, Front and SlickText. Podium is listed as an emerging player.
Does Avochato have an API?
Yes. Avochato offers a robust messaging API and webhooks to send and receive SMS messages directly within applications. The API allows users to execute the same functions available in the app programmatically: send text messages, sync contact data, manage conversation status, send broadcasts, log history and send activity logs to external apps. Access is available in all standard subscription plans. Webhooks include: inbound/outbound messages, widget form submissions (SMS or Live Chat), contact opt-out/opt-in, ticket status, agent escalation (AvoAI), insights webhook (AvoAI), and summarization webhook (AvoAI). API tokens are generated under Settings > API Access. Developer documentation is at www.avochato.com/docs.
What industry is Avochato in?
Avochato's product category is Cloud Business Messaging Software. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of BPAAACAJ, AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS). Its NAICS code is 517810 and its SIC code is 7372.