Fixably
Fixably is a Finland-based SaaS platform that provides repair management, depot, and refurbishment workflow software for Apple Authorized Service Providers, multi-brand repair shops, and recommerce companies across 35 countries.
- Company typePrivate
- Founded2016
- HeadquartersHelsinki, Finland
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Fixably does
Fixably is a Finland-based SaaS company, founded circa 2015-2016 by Joel Mansnerus (originally under the name SirWise) and headquartered in Helsinki with a North American sales office in Cupertino, California. The company provides repair management software for after-sales service operations, serving Apple Authorized Service Providers (AASPs), depot-level service centers, multi-brand authorized repair businesses, and refurbishment/recommerce companies across approximately 35 countries. The platform has been refined based on operational data from over one million repair jobs logged, and serves enterprise customers including Amac, Switch/Lab9, Compnow, Telia, Topp Solutions, iDoc Device Repair, MacRent, Eplehuset, and university repair centers such as BYU's CougarTech.
The product portfolio comprises three core platforms — Fixably Repair (for retail repair and service businesses), Fixably Depot (for enterprise high-volume depot operations, in beta), and Fixably Refurb (launched June 2023 for recommerce and refurbishment workflows) — plus the Fixably Paperless add-on module. The technology is built around native integrations with Apple GSX (enabling parts ordering, warranty lookups, and diagnostics without leaving the platform), Samsung, PhoneCheck, Black Belt, major logistics carriers (UPS, DHL, FedEx, DPD, Unifaun), accounting systems (Xero, QuickBooks), payment processors (Stripe, Adyen, Tyro, CCV, P24, PortNord), and communication tools (WhatsApp, Slack, Google). The company holds GDPR and EU Data Act compliance and references ISO 27001 security principles.
Fixably operates a subscription-based SaaS model with multiple service plans differentiated by included and additional features, billed annually on a quote-based pricing structure. Go-to-market is enterprise field sales with dedicated teams in North America and Europe, targeting high-volume service providers through consultative selling and product demonstrations. As of the most recent funding round in June 2023, the company had raised approximately $11 million cumulatively, employs 51-100 people, and has been actively shipping new product capabilities — including Parts Harvesting, GSX Version 7 support, a Camera App, Booking Portal, and WhatsApp integration — through 2025.
Fixably firmographics
Firmographics- Name
- Fixably
- Legal name
- Fixably Oy
- Website
- https://fixably.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Fixably is a Finland-based SaaS platform that provides repair management, depot, and refurbishment workflow software for Apple Authorized Service Providers, multi-brand repair shops, and recommerce companies across 35 countries.
- Ownership category
- akta.pro rank
Fixably industry classification
Industry- Product category
- Repair Management Software (vertical SaaS for after-sales service)
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (8112), Personal and Household Goods Repair and Maintenance (8114), Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance (811310)
- SIC
- Services-Miscellaneous Repair Services (7600)
- akta.pro primary industry
- Rework, Repair & Refurbishment (Depot/Light Manufacturing) (TLAIAFAG)
- akta.pro secondary industries
- Managed Consignment & Authentication-led Resale (CRAFAGAN), Small Appliance Repair & Service (CRACAJAC)
Keywords
Where Fixably is headquartered
LocationHeadquarters
- HQ city
- Helsinki
- HQ country
- Finland
- HQ region
- Europe
Offices2 records
Markets served
Fixably business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription: Fixably operates on a subscription-based SaaS model where customers pay a Subscription Fee for access to the platform. The subscription includes various Service Plans that differ by features encompassed, with some features included in the base fee and others subject to additional fees. Pricing changes become effective after the end of the subscription period during which changes were announced.
- Additional Features: Additional Features beyond the base subscription are available for an additional cost. These include optional modules like SMS communication and premium integrations. Fees for Additional Features are negotiated separately and may be prorated from the time of addition to the end of the current subscription term.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Subscription-based SaaS with multiple Service Plans |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels8 records
Fixably product offering
Product offeringCore offering
Fixably sells a vertical SaaS platform that helps technicians, repair shops, depot-level service centers, and refurbishment/recommerce businesses run their operations end-to-end. The product integrates repair order workflows, inventory and stock management, point of sale, customer communications, OEM integrations (notably Apple GSX and Samsung), logistics integrations, financial reporting, and a white-label customer portal into a single subscription-based system. Pricing is delivered as multi-tier Service Plans with optional Additional Features billed separately.
Product overview
Fixably is a SaaS platform designed for repair and refurbishment businesses, enabling efficient management of repair processes, inventory, and operations. The product portfolio consists of three core offerings: Fixably Repair (the primary platform for repair and service businesses), Fixably Depot (for enterprise high-volume operations), and Fixably Refurb (for recommerce and refurbishment operations). An additional module, Fixably Paperless, adds digital receipt, eSignature, and document scanning capabilities. The platform integrates all tools needed to perform and follow up on repairs, handle internal resources and workflows, manage transactions, oversee logistics, automate customer communications, and meet OEM requirements.
Differentiator
Problem solved
Functional benefit
Brands
- Fixably Repair: A product for streamlining retail repair business with automated technician workflows, customer communication tools, and seamless OEM integrations.
- Fixably Depot
- Fixably Refurb
Products and services
- Fixably Repair Core SaaS platform for retail repair and service businesses. Integrates all tools needed to perform and follow up on repairs, handle internal resources and workflows, manage transactions, oversee logistics, automate customer communications, and meet OEM requirements. Designed for Apple Authorized Service Providers, multi-brand authorized repair shops, and refurbishers.
- Fixably Depot High-volume repair management solution for enterprise-level after-sales facilities and depot-level service centers. Provides configurable workflows, tailor-made reports, and robust API, OEM, and logistics integrations to scale high-volume repair operations and reduce turnaround times.
- Fixably Refurb Plug-and-play SaaS platform for refurbishment and recommerce operations. Simplifies running a recommerce operation from intake to resale, with advanced reporting to turn refurbishment data into actionable insights.
- Fixably Paperless Add-on module that helps repair shops eliminate paper usage through digital receipts sent by email, eSignature capture anywhere, and mobile document scanning and image capture. Sold as a separately priced Additional Feature on top of a Fixably Repair subscription.
Quantifiable outcome
- MacRent grew 400% in five months after implementing Fixably
- +7 more outcomes
Companies that use Fixably
Customer profileNamed customers11 records
Segments4 records
Ideal customer profiles5 records
Fixably technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration21 records
Feature11 records
Fixably partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- ApplecoreFixably integrates with Apple's Global Service Exchange (GSX) API, allowing Apple Authorized Service Providers to create and manage repairs, order parts, access live databases, perform warranty lookups, and initiate diagnostics directly within the Fixably platform.
- SamsungcoreSamsung integration enables repair operations for Samsung devices within the Fixably platform.
- XerocoreAccounting integration with Xero for automated financial records, invoicing, and business accounting.
- QuickBookscoreQuickBooks integration for accounting and financial management within repair operations.
- StripecorePayment processing integration with Stripe for handling customer payments within the platform.
- AdyencoreAdyen integration for global payment processing capabilities.
Scale indicators12 records
Recent moves5 records
Expansion highlights6 records
Fixably competitors and assessment
Company assessmentDirect peers
- RepairShopr: RepairShopr is a SaaS platform for repair shops with ticketing, POS, inventory, and CRM functionality. It targets the same cell phone, computer, and electronics repair shop segment as Fixably Repair, with comparable technician-workflow and customer-management features.
- RepairDesk: RepairDesk is a point-of-sale and management platform built specifically for cell phone and electronics repair stores. It directly overlaps with Fixably Repair's core use case of running repair-shop operations, ticketing, and invoicing.
- Shop-Ware: Shop-Ware is a cloud-based management platform for independent repair businesses, focused on workflow automation, customer communication, and technician productivity. Comparable to Fixably's automation, technician workflows, and customer communication capabilities.
- CellSmart POS: CellSmart POS is a point-of-sale and management system purpose-built for cell phone and electronics repair shops. It competes with Fixably Repair for the same AASP and multi-brand repair-shop customers on ticketing, inventory, and POS.
- Workshop Software: Workshop Software is a cloud platform for repair shops with job management, invoicing, and customer communication tools. It overlaps with Fixably Repair on repair workflow and operational tooling for independent and multi-location service businesses.
- Kickserv: Kickserv offers field service and repair-shop management with job scheduling, invoicing, and CRM. Comparable to Fixably in addressing repair-business workflows, though with broader field-service scope beyond electronics.
Broad incumbents
- ServiceNow Field Service Management: ServiceNow's FSM module is part of a broad enterprise workflow suite that touches work-order management, dispatch, and asset servicing. It competes for the upper end of Fixably Depot's enterprise depot customers with a much larger platform footprint.
- Salesforce Field Service: Salesforce Field Service extends the Salesforce CRM with scheduling, work-order, and asset management. It is a broad incumbent that overlaps with Fixably Depot for large enterprise service operations, though it is not repair-shop-specialized.
- Microsoft Dynamics 365 Field Service: Dynamics 365 Field Service delivers scheduling, resource optimization, and service operations within the Microsoft cloud ecosystem. It targets enterprise service operations comparable to Fixably Depot's high-volume depot customers.
Emerging players
- Podium: Podium provides customer communication, reviews, and payments tooling widely used by local service businesses including repair shops. It is an adjacent platform that overlaps with Fixably's customer communication and payments-integrated workflows.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Fixably social profiles
Digital presenceFixably compliance and trust
Trust signalCompliance3 records
Fixably financial estimates
Financial estimateRevenue estimate
Valuation estimate
Fixably leadership team
Management profileNumber of profiles
Profiles4 records
Fixably funding detail
Funding detailFunding overview
Funding rounds3 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Fixably M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Fixably
What does Fixably do?
Fixably sells a vertical SaaS platform that helps technicians, repair shops, depot-level service centers, and refurbishment/recommerce businesses run their operations end-to-end. The product integrates repair order workflows, inventory and stock management, point of sale, customer communications, OEM integrations (notably Apple GSX and Samsung), logistics integrations, financial reporting, and a white-label customer portal into a single subscription-based system. Pricing is delivered as multi-tier Service Plans with optional Additional Features billed separately.
Is Fixably a public or private company?
Fixably is a private company. It is classified as venture growth investor backed and is currently operating.
When was Fixably founded?
Fixably was founded in 2016. It employs 51 to 100 people.
Where is Fixably based?
Fixably is headquartered in Helsinki, Finland, in the Europe region.
How does Fixably make money?
Two revenue lines are on record. SaaS Subscription is the primary driver. The others are additional Features.
Who are Fixably's main competitors?
Direct peers on record are RepairShopr, RepairDesk, Shop-Ware, CellSmart POS, Workshop Software and Kickserv. Broad incumbents are ServiceNow Field Service Management, Salesforce Field Service and Microsoft Dynamics 365 Field Service. Podium is listed as an emerging player.
Does Fixably have an API?
Yes. Fixably provides a robust API that enables seamless data flow, real-time visibility, and direct integration into operations. The platform supports integrations with major logistics companies (requesting shipments, preparing orders, and printing format-controlled labels) and OEM integrations (including Apple GSX). The API allows partners and customers to connect with existing and prospective partners. No public developer portal, SDK language, or sandbox details are explicitly stated in the available sources.
What industry is Fixably in?
Fixably's product category is Repair Management Software (vertical SaaS for after-sales service). Its primary akta.pro industry code is TLAIAFAG, Rework, Repair & Refurbishment (Depot/Light Manufacturing), with a secondary code of CRAFAGAN, Managed Consignment & Authentication-led Resale. Its NAICS code is 8112 and its SIC code is 7600.