UCM Digital Health

What UCM Digital Health does

UCM Digital Health is a Troy, New York-based virtual care provider founded in 2015 by emergency medicine professionals Keith Algozzine (PA-C) and Dr. Michael Bibighaus to address what they characterized as a broken ER triage system. The company's flagship product is a proprietary "Digital Front Door" telehealth platform that delivers Virtual ER triage by ER-trained providers alongside on-demand urgent care, virtual primary care, mental health services, and care coordination, accessible 24/7/365 via a mobile app (Sam by UCM), web platform, or phone. The platform integrates Wolters Kluwer's UpToDate, Lexicomp, and Emmi clinical content for evidence-based decision support, and extends into Mobile Integrated Health through partnerships with EMS providers and county governments that embed telehealth into 9-1-1 response and in-home care delivery.

UCM operates a B2B2C model, selling enterprise contracts to self-insured employers, health plans, and payers who then offer the platform as an in-network benefit to covered members, complemented by a direct-to-consumer annual membership option with per-encounter professional service fees. Customer segments include employers, health plans/payers, individual patients, and EMS/government entities, with named customers spanning SMB payroll and consulting firms (GTM Payroll Services, Cost Plus Advisors) to mid-market health plans (Aspire Health Plan). By the time of its November 2025 acquisition by Fabric Labs, UCM had grown to approximately 400 enterprise customers covering 1 million lives across all 50 US states, with URAC telehealth accreditation and HIPAA compliance as gating regulatory credentials.

Name

UCM Digital Health

Legal name

UCM Digital Health, Inc.

Website

https://ucmdigitalhealth.com

Company type

Private

Founded year

2015

Operating status

Acquired

Headcount range

51–100 employees

Short description

UCM Digital Health is a virtual care platform founded in 2015 that delivers ER-trained telehealth — virtual ER, urgent, primary, and mental health care — to health plans, employers, and patients via app, web, and phone, with EMS-integrated mobile health delivery.

Ownership category

akta.pro rank

Product category

Telehealth Services

NAICS

Offices of Physicians, Mental Health Specialists (621112)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

akta.pro secondary industries

Urgent Care & On-Demand Virtual Visits (HLALAAAB), Care Navigation, Advocacy & Benefits Guidance Platforms (HLALADAJ), Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ)

Keywords

• Virtual care platform
• Telehealth services
• Digital front door
• Emergency telemedicine
• Virtual primary care

Headquarters

HQ city

Troy

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Membership Fees: Annual calendar year membership fees providing unlimited access to the platform and member services. Family members can be added for additional fees. The membership fee covers platform maintenance and access to member services.
2. Professional Services Fees: Fees calculated based on timed increments required by healthcare professionals plus proportionate overhead costs. These fees are applied when patients receive telemedicine consultations. Patients can pay out-of-pocket or use the service without insurance submission.
3. B2B Enterprise Contracts: Services sold to employers as employee benefits and to health plans/payers for covered lives. Revenue derived from contracts with enterprise customers rather than individual patient billing.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels5 records

Core offering

UCM Digital Health operates a proprietary virtual care platform (the "Digital Front Door") delivering 24/7/365 on-demand telehealth services including Virtual ER triage by ER-trained providers, Virtual Urgent Care, Virtual Primary Care, Mental Health counseling, and Care Coordination to patients via mobile app, web, or phone. The platform is licensed to health plans, employers, and government entities as a benefit for their covered populations, integrating Wolters Kluwer evidence-based clinical content (UpToDate, Lexicomp, Emmi) and partnering with EMS providers for in-field emergency triage and mobile integrated health delivery.

Product overview

UCM Digital Health operates as a digital health and virtual care platform offering comprehensive telehealth services. The core platform, called the Digital Front Door, provides a unified system through which patients access care 24/7/365 via app, web, or phone. The platform integrates a suite of clinical services including Virtual ER (emergency medicine triage by ER-trained providers), Virtual Urgent Care, Virtual Primary Care, and Mental Health Services, along with Care Coordination for follow-up and referrals. Key products include the Sam by UCM mobile app with geo-location features for pharmacy finding and the Mobile Integrated Health program partnering with EMS providers for in-home care delivery. The platform integrates Wolters Kluwer clinical content (UpToDate, Lexicomp, Emmi) for evidence-based decision support. Services are designed for health plans, employers, and patients, focusing on reducing ER visits and providing appropriate care routing.

Differentiator

Problem solved

Functional benefit

Products and services

• Digital Front Door Platform UCM's core digital health platform that provides a comprehensive virtual care solution connecting patients with healthcare providers 24/7/365 via app, web, or phone, integrating clinical decision support content, telehealth consultations, and care coordination. Designed for health plans, employers, and individual patients.
• Sam by UCM Mobile App Mobile application enabling patients to connect with UCM providers 24/7 via video, phone, or chat. Features geo-location services for finding nearby pharmacies and direct access to emergency medicine-trained providers for Virtual ER services.
• Virtual ER Emergency medicine triage and virtual care delivered by ER-trained providers via telehealth, assessing and directing patients to the most appropriate care setting and reducing unnecessary ER visits. Integrated with EMS partners for mobile integrated health delivery.
• Virtual Urgent Care On-demand virtual care for urgent but non-emergency medical needs, available 24/7/365 through UCM's network of providers.
• Virtual Emergent Care On-demand virtual care from ER-trained providers for emergencies and complex conditions, providing high-acuity virtual medical consultations.
• Virtual Primary Care Virtual primary care including wellness visits, chronic condition management, routine and ongoing care, health assessments, medication management, lab ordering, and specialist referrals.
• Mental Health Services On-demand mental health and substance abuse counseling provided by licensed mental health professionals, including therapy and psychiatric support.
• Care Coordination Care coordination services including appointment follow-up, specialist referrals, scheduling, prescription management, and connection to additional healthcare resources and case management programs, with care coordinators acting as patient advocates.
• Mobile Integrated Health Partnership program with EMS providers (Empress EMS Rockland County, Columbia County EMS) combining UCM's telehealth capabilities with EMS ground operations to deliver virtual and hands-on care directly in patients' homes for diagnostics, treatment administration, and care navigation, reducing unnecessary hospital admissions.

Quantifiable outcome

• High patient satisfaction based on internal Q4 2022 survey results
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability6 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core.

• Fabric Labs Inc.coreOthers · 1 November 2025Fabric Labs acquired UCM Digital Health in November 2025, integrating AI-driven virtual care technology and adding approximately 400 new payer, health system, and employer clients and 1 million covered lives to Fabric's portfolio. UCM became part of Fabric's comprehensive virtual care platform.
• Wolters KluwercoreTechnology or IntegrationWolters Kluwer provides clinical content integration (UpToDate, Lexicomp, Emmi) into UCM's telehealth platform. This integration provides evidence-based, continuously updated clinical content that helps reduce care variability and actively engage patients in their health. UCM is the only telehealth platform that integrates these Wolters Kluwer products.
• Empress EMS (Rockland County)coreStrategic or Co-development PartnerPartnership to provide mobile integrated health services in Rockland County, combining UCM's telehealth capabilities with Empress EMS ground operations for in-home patient care.
• Columbia County Emergency Medical ServicescoreStrategic or Co-development PartnerPartnership to bring virtual care to 9-1-1 patients, enabling EMS responders to connect with UCM's emergency medicine providers during emergency calls.
• Rensselaer CountycoreStrategic or Co-development PartnerInnovative telehealth solution announced for county residents, providing expanded access to virtual care services through UCM's platform.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Teladoc Health: Teladoc is the largest pure-play virtual care platform offering primary care, mental health, and specialty care to health plans and employers. Direct competitor for UCM's enterprise contracts in the same B2B2C telehealth category.
• Amwell: Amwell provides a virtual care platform serving health plans, employers, and health systems with urgent care, primary care, and behavioral health. Directly comparable to UCM's enterprise telehealth and digital front door positioning.
• Included Health (formerly Doctor on Demand): Included Health combines virtual primary care, urgent care, mental health, and care navigation for employers and health plans. Closely mirrors UCM's integrated digital front door model with care coordination emphasis.
• MDLive (Evernorth/Cigna): MDLive delivers virtual primary care, urgent care, dermatology, and behavioral health to health plans and employers. Directly comparable as a multi-specialty telehealth platform competing for the same payer/employer RFPs.
• First Stop Health: First Stop Health provides virtual urgent care and primary care sold primarily to employers as a benefit. Highly comparable GTM motion and customer segment to UCM's employer-focused business.
• Hims & Hers Health: Hims & Hers provides telehealth across primary care, mental health, and specialty conditions directly to consumers. Comparable telehealth delivery model though weighted more toward consumer/DTC than UCM's employer-payer focus.

Emerging players

• K Health: K Health offers AI-driven virtual primary care and urgent care to consumers and through health plan partnerships. Overlaps with UCM's virtual primary care and consumer offerings though with a stronger consumer-DTC orientation.
• 98point6: 98point6 provides AI-augmented virtual primary care to health plans and health systems. Comparable technology approach and B2B enterprise focus, though narrower in service scope than UCM.
• PlushCare (Accolade): PlushCare offers virtual primary care and mental health to consumers and through employer benefits. Comparable service mix and B2B2C distribution model, now operating under Accolade's care navigation umbrella.

Broad incumbents

• Fabric: Fabric is the acquirer of UCM and operates a broader AI-enabled virtual care platform with reach across 100M+ lives, 75+ health systems, and 30,000+ employers. Comparable as the now-parent platform and as a broader incumbent in the same digital health space.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/ucmdigitalhealth
• Xx.com/ucm_now

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds4 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about UCM Digital Health