What Biloba does

Biloba is a French digital health company founded in 2018 and headquartered in Paris, operating a mobile telemedicine platform that connects families with medical professionals through instant messaging. The service delivers medical advice in under 15 minutes, seven days a week from 8h to 22h, and is positioned for the entire household from newborns to seniors. Its primary user base is French families seeking timely pediatric and general health consultations without the delays associated with traditional appointment scheduling, particularly for questions about sleep, nutrition, growth, and mental health. The company holds HDS (Hébergeur Agréé de Données de Santé) certification, the French regulatory authorization required to legally host personal health data, listed on the official esante.gouv.fr registry.

The platform is delivered through native iOS and Android applications and comprises three integrated offerings: the core Biloba app for chat-based consultations with electronic prescription delivery directly to pharmacists; Biloba for Work, a B2B distribution module targeting French mutuelles (health insurers) and employer groups; and Urgences Docteurs, a companion 24/7 service for video teleconsultations and on-demand home-visit doctor dispatch. Notable technical features include real-time medical messaging with photo and video support, electronic prescription transmission, vaccination and growth-curve tracking for children, shared family accounts, and certified health-data hosting infrastructure. Biloba has earned Apple App of the Day and Staff Pick ("Coup de coeur") recognition in the health category, as well as the Premier Prix Acteurs de la French Care.

Biloba runs a hybrid go-to-market combining product-led consumer growth through App Store and Google Play distribution with a B2B channel via a dedicated mutuelle/insurer partnership webform. Revenue is generated primarily through a recurring monthly subscription to the consumer application, though specific pricing tiers are not publicly disclosed. The company has raised approximately $3.1 million across two seed rounds in July 2020 and April 2021, with investors including Aglaé Ventures (lead on the 2021 round), Acequia Capital, Inventures, Pareto Holdings, Calm/Storm VC, Id4 ventures, Tiny Supercomputer Investment Company, and Possible Ventures. Leadership comprises founder and CEO Benjamin Hardy and CTO Jérémie Doucy. In December 2025, Biloba was selected for the IMD Startup Competition focused on digital health and biotech.

Name

Biloba

Website

https://biloba.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Biloba is a French telemedicine platform providing instant messaging-based medical consultations to families, with responses in under 15 minutes, 7 days a week. It serves French consumers directly via mobile apps and B2B through health insurance partnerships (mutuelles).

Ownership category

akta.pro rank

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Markets served

GTM type

B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. App-based Medical Consultations: Users access medical consultations through the mobile app via instant messaging. The service provides responses in under 15 minutes, prescriptions sent digitally, and family health tracking features.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Biloba operates a mobile health application that provides instant messaging-based medical consultations with a team of general practitioners, available 7 days a week from 8h to 22h with responses in under 15 minutes. The service delivers electronic prescriptions directly through the app for transmission to pharmacists, includes child vaccination and growth-curve tracking, and is supported by a certified French health data hosting infrastructure. A companion 24/7 teleconsultation and home-visit service (Urgences Docteurs) and a B2B distribution module (Biloba for Work) extend the offering to insurers and employer groups.

Product overview

Biloba operates as a unified health platform consisting of three connected offerings: the core Biloba app (providing chat-based medical consultations with prescriptions and teleconsultation, 7j/7 from 8h to 22h), Biloba for Work (an enterprise/insurance add-on module for B2B distribution), and Urgences Docteurs (a companion service for 24/7 doctor teleconsultations and home visits). The ecosystem is accessible via iOS and Android mobile apps and web, with services covering the entire family from newborns to seniors.

Differentiator

Problem solved

Functional benefit

Products and services

• Biloba

Quantifiable outcome

• Response from medical team in under 15 minutes
• +1 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• IMD (International Institute for Management Development)minorStrategic or Co-development Partner · 9 December 2025Biloba was selected as one of 13 Swiss startups for the IMD Startup Competition. The competition focuses on sectors including biotech and digital health, aiming to support high-potential ventures and provide learning opportunities for students. This represents a strategic partnership for startup visibility and ecosystem connections.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• MédecinDirect: France-based telemedicine platform providing remote medical consultations via phone, video, and written channels, often distributed through insurers and employers; overlaps with Biloba on consumer chat/phone consultations and B2B insurance channel.
• Qare: French teleconsultation platform (owned by HealthHero) offering video and written consultations with doctors 7 days a week. Directly competes with Biloba on consumer telemedicine in France, with broader physician coverage but less pediatric specialization.
• Maiia (Cegedim): France-based teleconsultation and patient management platform built by healthtech group Cegedim; competes directly with Biloba on general teleconsultation in the French market and benefits from Cegedim's installed base of healthcare professionals.
• Livi (Kry): European digital healthcare provider (Swedish-founded Kry) operating in France under the Livi brand, offering video GP consultations via app; directly competes with Biloba in the French consumer telemedicine market with deeper European backing.
• Hellocare: French teleconsultation provider offering video and asynchronous consultations to patients and B2B partners (insurers, employers); comparable to Biloba in targeting B2C users and mutuelle channel distribution in France.
• Doctolib: France's dominant health platform for booking and teleconsultation; offers video teleconsultations with general practitioners and specialists, directly overlapping Biloba's family/GP messaging and teleconsultation offering. Doctolib is Biloba's most formidable direct competitor and the incumbent against which Biloba differentiates on pediatric/family and instant messaging UX.

Others

• Alan: French digital health insurer offering its own in-app teleconsultation feature to policyholders; not a direct competitor on standalone telemedicine but represents both a potential mutuelle-style distribution partner and a competitive threat via bundled services.

Regional players

• Zava: European online medical consultation and treatment provider active across the UK, Germany, France, and other markets; comparable in offering asynchronous digital consultations with prescriptions, serving as a relevant European expansion benchmark for Biloba.
• H4D (Health for Development): French provider of connected telemedicine booths (Consult Station) deployed in pharmacies, employers, and rural areas; comparable regional player extending telemedicine access in France, with a complementary physical-presence model rather than app-first.
• Push Doctor: UK-based digital GP consultation platform offering on-demand video and chat appointments with NHS-registered doctors; relevant European peer illustrating how a regionally focused telemedicine app scales outside its home market, with comparable product mechanics to Biloba.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/askbiloba
• Instagraminstagram.com/askbiloba
• Xx.com/askbiloba
• Facebookfacebook.com/askbiloba

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds2 records

Investors8 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Biloba