Shopmonkey
- Company typePrivate
- Founded2017
- HeadquartersMorgan Hill, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
Shopmonkey firmographics
Firmographics- Name
- Shopmonkey
- Legal name
- Shopmonkey Inc.
- Website
- https://shopmonkey.io
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Shopmonkey industry classification
Industry- Product category
- Auto Repair Shop Management Software
- NAICS
- Personal and Household Goods Repair and Maintenance (8114)
- SIC
- Services-Automotive Repair, Services & Parking (7500)
- akta.pro primary industry
- B2B / Invoice-Based BNPL (Trade Credit at Checkout) (FSAGAIAC)
- akta.pro secondary industry
- Recurring Billing & AutoPay Management (FSAMAJAE)
Keywords
Where Shopmonkey is headquartered
LocationHeadquarters
- HQ city
- Morgan Hill
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Shopmonkey business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Software Subscription: Cloud-based shop management software subscription model. A Shopmonkey subscription is required to use the platform and mobile app. Subscription includes all core features, integrations, and support.
- Payment Processing: Integrated payment processing with transaction fees. Includes BNPL (Buy Now Pay Later) with a flat 6% merchant fee for BNPL transactions. Also includes surcharging and instant payout options.
- Financing Services: Shopmonkey Capital provides financing options including loans and merchant cash advances for shops. Loans issued by Celtic Bank powered by Stripe; merchant cash advances provided by YouLend.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Subscription-based pricing with customized plans |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Shopmonkey product offering
Product offeringCore offering
Shopmonkey provides a cloud-based, all-in-one auto repair shop management platform that combines workflow management, digital estimates, invoicing, integrated payment processing (including Buy Now Pay Later), CRM, inventory tracking, customer communications, scheduling, marketing, and reporting into a single subscription-based software product. It serves independent auto repair shops and multi-location franchise operations across the U.S. and Canada with native iOS/Android mobile apps for technicians.
Product overview
Shopmonkey is a unified cloud-based all-in-one auto repair shop management platform serving over 8,000 shops across the U.S. and Canada. The platform combines multiple modules into a single system including: core Shopmonkey Platform (workflow management, estimates, invoices), Shopmonkey Payments (payment processing with BNPL, instant payouts, fraud protection), Inventory Management, Customer Communications, CRM Essentials, Marketing Suite, Reporting, Mobile App (Shopmonkey for Techs), Multi-Shop Management, and Enterprise/Franchise solutions. Additional modules include Data Migration, Buy Now Pay Later financing, Cash Management, Appointment Scheduler, and Shopmonkey Capital. The platform integrates with QuickBooks Online for accounting, and PartsTech, RepairLink, and Nexpart for parts procurement.
Differentiator
Problem solved
Functional benefit
Products and services
- Shopmonkey Core Platform All-in-one cloud-based auto repair shop management software combining workflow management, estimates, invoicing, payments, CRM, inventory, scheduling, marketing, and reporting into a single unified subscription platform for auto repair shops across the U.S. and Canada.
- Shopmonkey for Techs (Mobile App) Native iOS and Android mobile app for auto repair technicians providing workflow tracking, to-do lists, time clocks, VIN and license plate scanning, digital vehicle inspections with photo and video markup, built-in diagrams and procedures, and real-time internal notes collaboration.
- Multi-Shop Management Management solution for multi-location auto repair operations that enables standardized operations across shops, shared customer and inventory data, built-in reporting, centralized payments and accounting, and multi-location marketing capabilities.
- Enterprise / Franchise Management Enterprise-tier solution for automotive franchise groups featuring real-time data streaming, HQ permissions, sales and royalty monitoring, standardized processes and pricing at scale, and dedicated PMP-certified project managers for large-scale onboarding (e.g., 75+ locations at once).
- Shopmonkey Payments Integrated payment processing product offering online payments, Buy Now Pay Later (BNPL), surcharging, instant payouts, ACH, interchange+ pricing, cash management, and active fraud protection powered by Stripe, fully integrated into the Shopmonkey subscription.
- Buy Now, Pay Later (BNPL) Flexible pay-over-time financing offering embedded in Shopmonkey Payments that enables auto repair customers to pay over time via biweekly or monthly plans (some eligible for 0% APR), providing shops immediate funding minus a 6% merchant fee with no collection risk.
- Shopmonkey Capital Merchant financing product offering loans and merchant cash advances to help auto repair shops add bays, introduce mobile repair, or open new shop locations. Loans issued by Celtic Bank powered by Stripe; merchant cash advances provided by YouLend.
- Data Migration Service Assisted data migration service that helps auto repair shops move customer data, invoices, and other information from existing systems into Shopmonkey, including data extraction, transformation, import, and validation with dedicated 1-on-1 support.
Quantifiable outcome
- 4.5x increased revenue with BNPL financing
- +5 more outcomes
Companies that use Shopmonkey
Customer profileNamed customers8 records
Segments7 records
Ideal customer profiles2 records
Shopmonkey technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability6 records
Feature8 records
Shopmonkey partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- AffirmcoreShopmonkey partnered with fintech company Affirm to offer pay-over-time financing options to customers across the U.S. and Canada. The integration makes Affirm a default payment method within Shopmonkey's payment processing solution, enabling auto shops to provide biweekly or monthly payment plans on repair bills, with some eligible customers accessing 0% APR.
- QuickBooks OnlinecoreShopmonkey integrates with QuickBooks Online to automatically sync invoices created in Shopmonkey to the accounting platform, eliminating manual double entry. Customer lists and inventory items can also be imported from QuickBooks to Shopmonkey.
- PartsTechcorePartsTech integration allows techs to search and order parts from over 30,000 parts stores and 50+ tire suppliers directly within Shopmonkey, with live pricing and inventory displayed in one lookup.
- NexpartcoreNexpart integration allows shops to browse and order parts from preferred suppliers with information added directly to customer orders within Shopmonkey.
- RepairLinkcoreRepairLink integration powered by OEC provides 24/7 access to OEM parts ordering with an extensive catalog, real-time pricing, and availability information, accessible directly from Shopmonkey dashboard.
- StripecoreShopmonkey Capital loans are issued by Celtic Bank, powered by Stripe. Integration enables payment processing, instant payouts, and financing solutions.
Scale indicators7 records
Recent moves4 records
Expansion highlights6 records
Shopmonkey competitors and assessment
Company assessmentDirect peers
- Tekmetric: Cloud-native shop management software for independent auto repair shops with similar workflow, estimates, payments, and CRM features. Closest direct competitor in modern auto repair vertical SaaS.
- AutoLeap: Modern cloud-based auto repair shop management platform targeting independent shops with workflow, CRM, and customer communication features directly comparable to Shopmonkey.
- Fullbay: Cloud-based shop management software purpose-built for commercial truck and heavy-duty repair shops. Comparable vertical SaaS model serving a related automotive service segment.
- Shop-Ware: Cloud-based shop management platform for independent auto repair shops with workflow, estimates, and customer communication features comparable to Shopmonkey's core offering.
Broad incumbents
- Mitchell 1: Established automotive aftermarket software provider with shop management, repair information, and diagnostics offerings. Long-standing incumbent serving similar independent repair shops.
- R.O. Writer: Long-standing shop management software for auto repair businesses with estimating, workflow, and inventory features. Established competitor in the same vertical with deeper legacy customer base.
- CDK Global (DealerSocket): Large automotive technology provider with dealer management and CRM solutions. While more dealer-focused, represents a broad incumbent whose expansion into independent shops would compete directly with Shopmonkey.
Emerging players
- GaragePlug: Auto repair workshop management software with invoicing, inventory, and CRM features. International emerging player with comparable product scope targeting similar independent shop customers.
- Torque360: Cloud-based auto repair shop management platform offering workflow, estimates, invoicing, and customer management features for independent repair shops.
Others
- Pareto Intelligence: Provides data analytics and benchmarking services for auto dealerships and related businesses. Adjacent analytics player serving the broader automotive services ecosystem.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Shopmonkey social profiles
Digital presenceShopmonkey financial estimates
Financial estimateRevenue estimate
Valuation estimate
Shopmonkey leadership team
Management profileNumber of profiles
Profiles8 records
Shopmonkey funding detail
Funding detailFunding overview
Funding rounds3 records
Investors7 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Shopmonkey M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Shopmonkey
What does Shopmonkey do?
Shopmonkey provides a cloud-based, all-in-one auto repair shop management platform that combines workflow management, digital estimates, invoicing, integrated payment processing (including Buy Now Pay Later), CRM, inventory tracking, customer communications, scheduling, marketing, and reporting into a single subscription-based software product. It serves independent auto repair shops and multi-location franchise operations across the U.S. and Canada with native iOS/Android mobile apps for technicians.
Is Shopmonkey a public or private company?
Shopmonkey is a private company. It is classified as venture growth investor backed and is currently operating.
When was Shopmonkey founded?
Shopmonkey was founded in 2017. It employs 101 to 250 people.
Where is Shopmonkey based?
Shopmonkey is headquartered in Morgan Hill, United States, in the North America region.
How does Shopmonkey make money?
Three revenue lines are on record. Software Subscription is the primary driver. The others are payment Processing and financing Services.
Who are Shopmonkey's main competitors?
Direct peers on record are Tekmetric, AutoLeap, Fullbay and Shop-Ware. Broad incumbents are Mitchell 1, R.O. Writer and CDK Global (DealerSocket). Emerging players are GaragePlug and Torque360. Pareto Intelligence is listed as an others.
Does Shopmonkey have an API?
No public API is recorded for Shopmonkey.
What industry is Shopmonkey in?
Shopmonkey's product category is Auto Repair Shop Management Software. Its primary akta.pro industry code is FSAGAIAC, B2B / Invoice-Based BNPL (Trade Credit at Checkout), with a secondary code of FSAMAJAE, Recurring Billing & AutoPay Management. Its NAICS code is 8114 and its SIC code is 7500.