What Spoke Phone does

Spoke Phone (legal entity Spoke) is a New Zealand-headquartered SaaS company founded in 2016 that provides a cloud-based, mobile-first compliant communications platform for organizations operating in regulated industries. The company is built around the observation that legacy compliance recording tools stop at the desk phone while the majority of regulated customer conversations (sales, service, claims handling, clinical conversations) now happen on employee mobile devices, leaving organizations with unrecorded, uncoachable, and legally undefendable interactions. Spoke captures 100% of mobile calls, SMS, and WhatsApp conversations on both mobile and desk endpoints and applies automated compliance monitoring, real-time context delivery to agents, and audit-ready logging.

The platform is delivered through two products: Spoke Phone, the core mobile-first business phone system with compliance controls and CRM/EHR integrations, and Spoke Enlighten, an AI-powered conversation intelligence and automated QA/coaching module that reviews every conversation against company standards and surfaces coaching opportunities for managers. The technology stack is built on Twilio telephony infrastructure and integrates natively with Salesforce, SAP, Oracle Suite, Microsoft Dynamics, Epic (EHR), Workday, Fiserv, Snowflake, Monday.com, and Cisco. The company holds HIPAA and GDPR certifications and is positioned against FINRA, FCA, and HIPAA requirements in the Finance & Banking, Healthcare, Insurance, and High-Value Retail verticals.

Spoke generates revenue through annual subscription-based enterprise licensing with quote-based custom pricing per deployment, sold via a direct enterprise field-sales motion in the USA (San Francisco) and UK (London) markets plus inside-sales phone outreach and a Book-a-Demo conversion mechanism. The company has disclosed approximately NZ$6.7M in funding across three rounds between 2016 and 2020, with the most recent round led by Marbruck, and reports powering over 5 million conversations per week across its customer base. Co-founders Jason Kerr (CEO) and Kieron Lawson (CTO) lead the company alongside independent directors John Sims and Tim Williams.

Name

Spoke Phone

Legal name

Spoke

Website

https://spokephone.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Spoke Phone provides a cloud-based, mobile-first compliant communications platform that captures every call, SMS, and WhatsApp conversation for regulated enterprises in finance, banking, insurance, healthcare, and high-value retail, with integrated AI-powered coaching and compliance monitoring.

Ownership category

akta.pro rank

Product category

Cloud Communications Compliance Platform

NAICS

Telecommunications (517), Wired and Wireless Telecommunications (except Satellite) (5171), All Other Telecommunications (517810)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH), Voice Calling (VoIP) Apps (BPAMACAC), Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC)

Keywords

• Mobile communications platform
• Compliant phone system
• Conversation intelligence software
• Mobile call recording
• Regulated industries compliance

Headquarters

HQ city

Auckland

HQ country

New Zealand

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Spoke Phone Platform Subscription: Subscription-based licensing for the mobile compliant communications platform, likely per-seat pricing for regulated teams in finance, banking, insurance, healthcare, and retail sectors

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Spoke Phone is a cloud-based mobile-first communications platform that captures 100% of customer calls, SMS, and WhatsApp conversations on mobile and desk devices for regulated industry teams. It delivers 24/7 automated compliance monitoring, real-time context guidance, and AI-powered conversation QA and coaching (via Spoke Enlighten) to eliminate blind spots in mobile customer conversations.

Product overview

Spoke Phone offers a unified compliance communications platform for regulated industries, consisting of two core products: Spoke Phone (the primary mobile-first business phone system that captures every customer call, SMS, and WhatsApp conversation on mobile and at the desk with compliance controls and visibility) and Spoke Enlighten (an AI-powered conversation intelligence product that automatically reviews every conversation against company standards, enabling managers to identify coaching opportunities and teams to improve performance over time). Together, these products turn everyday conversations into forward momentum for mobile regulated teams in Finance & Banking, Insurance, Healthcare, and High-Value Retail industries.

Differentiator

Problem solved

Functional benefit

Brands

• Spoke Phone: Platform for mobile regulated conversations - captures every call, SMS, and WhatsApp conversation with logging, control, and compliance features for mobile and desk teams.
• Spoke Enlighten

Products and services

• Spoke Phone Mobile-first cloud business phone system for regulated industries that captures 100% of mobile calls, SMS, and WhatsApp conversations with compliance controls, logging, and visibility on both mobile and desk devices. Built for finance, banking, insurance, healthcare, and high-value retail teams whose customer conversations occur outside traditional desk phones.
• Spoke Enlighten AI-powered conversation intelligence and quality assurance module that automatically reviews every customer conversation against company standards, enabling managers to identify coaching needs and teams to improve performance over time.

Quantifiable outcome

• 80% reduction in manual post-call work
• +4 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability5 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core.

• OraclecoreTechnology or IntegrationIntegration with Oracle Suite for enterprise CRM and compliance system connectivity, enabling conversation data to flow into Oracle-based business systems
• SalesforcecoreTechnology or IntegrationCRM integration enabling conversation data and context to flow directly into Salesforce customer records and workflows
• SAPcoreTechnology or IntegrationIntegration with SAP enterprise systems for compliance data and conversation intelligence within SAP environments
• Microsoft DynamicscoreTechnology or IntegrationCRM integration with Microsoft Dynamics 365 for enterprise customers using Microsoft ecosystem
• EpiccoreTechnology or IntegrationElectronic Health Record (EHR) integration for healthcare customers requiring HIPAA-compliant communication workflows within Epic systems
• TwiliocoreTechnology or IntegrationCore telephony infrastructure partnership using Twilio for phone numbers and voice services, with easy integration for existing Twilio customers

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• RingCentral: RingCentral is a leading cloud UCaaS and contact center provider offering cloud PBX, voice, messaging, and compliance features for regulated enterprises. It directly competes with Spoke's mobile-first compliant communications platform, especially among mid-market and enterprise customers in finance, insurance, and healthcare.
• Aircall: Aircall provides cloud-based business phone systems and call center software with CRM integrations (Salesforce, HubSpot, etc.). It is a direct peer for Spoke in mobile/desk phone capture and conversation analytics for SMB and mid-market sales and support teams.
• Dialpad: Dialpad offers AI-powered cloud communications, voice, contact center, and sales coaching. Its AI-driven conversation intelligence and agent assist capabilities overlap closely with Spoke Phone's capture and Spoke Enlighten's automated QA and coaching module.
• Talkdesk: Talkdesk is an enterprise cloud contact center provider with strong regulated-industry footprint in financial services and healthcare. It competes with Spoke for compliant customer conversation capture and AI-driven quality management at larger enterprises.
• 8x8: 8x8 provides unified communications, voice, contact center, and compliance recording for regulated enterprises. Its mobile and desktop UCaaS/CCaaS bundle competes with Spoke's mobile-first regulated conversation platform, particularly for finance and healthcare buyers.

Broad incumbents

• Zoom: Zoom's Zoom Phone and Zoom Contact Center offer cloud telephony and AI-driven quality management at massive scale. While broader than Spoke, Zoom's expansion into regulated industries and AI coaching makes it a relevant broad incumbent peer.
• Vonage: Vonage (now part of Ericsson) provides cloud communications, UCaaS, and contact center APIs serving regulated enterprises and CPaaS developers. It is a broad incumbent peer given Spoke's reliance on similar telephony infrastructure and overlap in enterprise voice markets.
• Twilio: Twilio is both Spoke's core telephony infrastructure partner and a broad incumbent offering programmable voice, SMS, and compliance APIs. Twilio's Voice, Flex, and Frontline products overlap with Spoke's mobile compliant communications offering at the platform level.

Emerging players

• Cresta: Cresta provides generative AI real-time coaching, agent assist, and conversation analytics for contact centers. It overlaps with Spoke Enlighten's automated QA and coaching capability, especially for regulated enterprise sales and support teams.
• Observe.AI: Observe.AI offers AI-powered conversation intelligence, quality assurance, and coaching for contact centers, with strong presence in financial services and insurance. It competes with Spoke Enlighten on automated call QA, compliance scoring, and coaching workflows for regulated teams.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/spokephone
• Xx.com/spokephone
• Facebookfacebook.com/SpokePhone

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds3 records

Investors8 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Spoke Phone