Tiledesk

What Tiledesk does

Tiledesk S.r.l. is an Italian AI Operating System vendor founded in 2020 and headquartered in Soleto (Lecce), Italy, with an operating office in Galatina. The company provides a no-code, open-source platform for enterprises and digital agencies to build, deploy, and orchestrate AI agents across customer support, sales/lead qualification, internal IT support, e-commerce, legal/consulting, and education workflows. The product portfolio centers on a visual Design Studio (drag-and-drop conversation builder), a hybrid RAG knowledge base (combining full-text and semantic vector search with chained knowledge bases and self-learning updates), MCP-based action execution against external systems (Shopify, Google Calendar, HubSpot, Make, n8n), and multichannel deployment across web, WhatsApp, Facebook Messenger, Telegram, SMS, voice, and email. The platform supports both cloud SaaS and on-premises open-core deployment with local LLMs (Llama, Mistral) and local vector stores (Qdrant) for data sovereignty.

The company monetizes through tiered SaaS subscriptions (Pro €149/mo, Business €499/mo, Enterprise custom), usage-based AI token consumption overages, white-label/OEM licensing for agencies and system integrators, and professional services for onboarding. Go-to-market is hybrid: product-led growth via 14-day free trial (no credit card) and freemium open-source tier targets SMBs and startups, while enterprise field sales with dedicated account managers, custom SLAs, and white-label options serves larger accounts. Distribution leverages a partner program for digital agencies, G2/Capterra/Software Advice/GetApp review platforms, Product Hunt recognition (Design Studio #1 of Day and Week), GitHub/Discord community, and event-driven international expansion (South Summit Madrid 2025, VivaTech Paris 2025). Named customers span enterprise (Zurich Insurance via Softlab SpA, Generali, Virgin Mobile, Cairo RCS Media Group, Gruppo Cairo), education (Universidad Nacional de Córdoba, Università del Salento), public sector (Italian NRRP-funded chatbot), e-commerce (Premiata, Ecobaby, Flamond), and SMB (Trackting, Wanderlog, Qomodo). Tiledesk has raised a €600,000 seed round (May 2022, Techshop Primo) and a small follow-on (~$52K, November 2024, Startup Wise Guys); the team remains small at 11–50 employees.

Name

Tiledesk

Legal name

Tiledesk S.r.l.

Website

https://tiledesk.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Tiledesk is an Italy-based, open-source AI Operating System that enables businesses and digital agencies to build and deploy no-code AI agents for customer support, lead qualification, e-commerce, and internal workflows across web, WhatsApp, voice, and messaging channels.

Ownership category

akta.pro rank

Product category

Conversational AI Platform

NAICS

Software Publishers (5132), Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)

akta.pro secondary industries

AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF), AI/ML Engineering & Model Development Services (BPAEAHAF)

Keywords

• Conversational AI platform
• AI agent builder
• Customer support automation
• Multichannel messaging software
• No-code AI workflows

Headquarters

HQ city

Milan

HQ country

Italy

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription (Cloud): Tiered subscription model with cloud-hosted AI agents, knowledge base, and multichannel support. Plans include Pro (€149/mo), Business (€499/mo), and Enterprise (custom pricing). Billed monthly or annually with 2 months free on annual plans.
2. AI Token Consumption: Usage-based consumption model based on AI tokens processed per month. Each plan tier includes a token allocation (5M for Pro, 10M for Business, unlimited for Enterprise). Overages can trigger feature limitations or additional charges.
3. Freemium Open Source: Free tier for non-profit open-source community projects. Qualifying projects receive free access via application form.
4. Professional Services & Onboarding: Paid onboarding, training, migration support, and custom AI configuration offered as part of Enterprise and white-label packages.
5. White-Label / OEM Licensing: Vendors, SIs, and agencies can white-label the platform under their own brand with custom branding, domain, and cloud or custom deployment options.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels10 records

Core offering

Tiledesk sells an Agentic AI Operating System that lets enterprises build, deploy, and orchestrate AI agents for customer support, lead qualification, internal helpdesk, e-commerce, and information retrieval. The platform combines a no-code visual Design Studio, a hybrid RAG-powered Knowledge Base, multichannel deployment (web, WhatsApp, voice, email, Messenger, Telegram, SMS), and MCP-driven integrations with business systems. It is offered as a tiered cloud SaaS (Pro, Business, Enterprise), a freemium open-source deployment, and a white-label solution for digital agencies and system integrators.

Product overview

Tiledesk is an Italy-based AI Operating System for customer engagement and automation. The platform consists of a core AI Operating System with integrated Design Studio (visual conversation builder), Knowledge Base (RAG-powered information management), and multichannel deployment across web, WhatsApp, voice, and messaging apps. The product portfolio includes specialized AI Agents for Customer Support, Lead Qualification, E-commerce, Internal Support, Legal & Consulting, and Education, plus an AI Copilot for Human Agents. Additional modules include WhatsApp Business Integration, Shopify AI Agent, Conversational Ticketing, Live Chat Widget, MCP Tools & Actions for business system integration, Voice Bot for phone support, Unified Messaging, and Chatbot Templates marketplace. The platform supports both cloud and on-premises open-source deployment.

Differentiator

Problem solved

Functional benefit

Brands

• Tiledesk Design Studio: A drag-and-drop platform for designing and implementing chatbots and conversation automations
• Tiledesk AI Operating System
• Tiledesk White Label Solution

Products and services

• Tiledesk AI Operating System Unified SaaS platform that lets enterprises build, deploy, and orchestrate AI agents across customer support, lead qualification, internal support, and information retrieval. Combines no-code visual building, RAG-powered knowledge, multichannel deployment (web, WhatsApp, voice, Messenger, Telegram, SMS, email), and MCP-driven integrations with CRM, calendar, and e-commerce systems. Sold in Pro (€149/mo), Business (€499/mo), and Enterprise (custom) subscriptions plus a free open-source tier.
• Design Studio No-code visual drag-and-drop builder for designing chatbot flows, multi-step automation, and AI agent workflows. Features an action library (GPT Task, Ask Knowledge Base, WebRequest, social integrations), conditionals, dynamic components, and agent handoff. Enables non-technical users to build production conversational AI flows without coding.
• Knowledge Base RAG-powered knowledge management system combining full-text retrieval with semantic vector search. Supports multiple knowledge bases with chaining, guardrails, and Agentic RAG search fallbacks. Ingests PDFs, documents, URLs, and sitemaps to train AI agents with company-specific content.
• Tiledesk White-Label Solution White-label offering that lets vendors, system integrators, and digital agencies rebrand the Tiledesk AI agent platform under their own logo, colors, and domain, with cloud or custom deployment, dedicated onboarding, and enterprise scalability. Sold via custom pricing on multi-year contracts.
• Chatbot Templates Marketplace Marketplace of pre-built conversation flow templates for customer service, lead generation, e-commerce, feedback collection, priority routing, and GPT-powered knowledge base use cases. Available for free download and one-click import into the Tiledesk platform, with community-contributed templates.
• MCP Tools & Actions Model Context Protocol integration that enables AI agents to connect to external business tools (Shopify, HubSpot, Google Calendar, CRM, custom REST APIs) and execute real-world actions — updating records, booking meetings, checking live product data, and triggering workflows — within conversation flows.
• Shopify AI Agent AI shopping assistant specifically built for Shopify stores, with MCP-powered live product catalog queries. Enables product recommendations, comparison, cart updates, checkout assistance, and upsell suggestions directly within WhatsApp and web chat conversations.
• WhatsApp Business Integration Official WhatsApp Business API integration enabling AI agents to handle inbound support 24/7 and outbound messaging including broadcasts, appointment reminders, and order updates, with 98% open rates. Supports Meta-approved templates, 1:1 personalized messaging, and webhook triggers from CRM/ERP systems.

Quantifiable outcome

• 75% of customer inquiries resolved by AI agents at first contact (First Contact Resolution)
• +26 more outcomes

Named customers19 records

Segments13 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability9 records

Feature10 records

Partnerships

14 partnerships are on record, tiered core, major and standard.

• WhatsApp Business (Meta)coreTechnology or IntegrationNative WhatsApp Business API integration enabling AI agents to handle inbound/outbound WhatsApp conversations, proactive broadcasts, and appointment reminders. WhatsApp serves as a primary messaging channel for Tiledesk's multichannel strategy with 98% open rates.
• ShopifycoreTechnology or IntegrationDeep Shopify integration via MCP server allowing AI agents to access live product catalog data, prices, availability, and order information. AI sales advisor recommends products and can add items to cart directly within the conversation. Supports e-commerce customers including Premiata, Ecobaby, and Flamond.
• OpenAI (ChatGPT)coreTechnology or IntegrationIntegration with OpenAI's GPT models powering Tiledesk's conversational AI capabilities — including sentiment analysis, knowledge base augmentation, GPT Task automation, and human-like response generation across all AI agent interactions.
• HubSpotmajorTechnology or IntegrationCRM integration enabling AI agents to update lead records, capture contact information, and trigger follow-up sequences based on conversation events and lead scoring outcomes.
• Make (formerly Integromat)majorTechnology or IntegrationLow-code/no-code automation platform integration enabling Tiledesk to connect with thousands of apps and orchestrate complex cross-tool workflows, including CRM updates, email sequences, and data routing.
• n8nmajorTechnology or IntegrationWorkflow automation integration allowing Tiledesk to connect with n8n's ecosystem of tools and create sophisticated automation sequences across business systems.
• BrevostandardTechnology or IntegrationEmail marketing platform integration enabling AI agents to trigger email campaigns, send automated responses, and sync customer communication data with Brevo.
• Customer.iostandardTechnology or IntegrationEvent-driven messaging platform integration for automated customer engagement workflows triggered by AI agent interactions and conversation events.
• Qapla'standardTechnology or IntegrationShipping management integration enabling AI agents to provide real-time order tracking, delivery status updates, and shipping notifications within conversation flows.
• Facebook MessengercoreTechnology or IntegrationNative Facebook Messenger integration allowing AI agents to automate conversations on the Messenger platform for customer support, lead generation, and engagement.
• TelegramstandardTechnology or IntegrationTelegram integration for AI agent deployment on the Telegram messaging platform, providing an additional channel for customer and internal support interactions.
• WordPress, PrestaShop, JoomlastandardTechnology or IntegrationWebsite builder integrations enabling one-click widget installation on WordPress sites and e-commerce platforms (PrestaShop, Joomla) for live chat and chatbot deployment.
• QdrantstandardTechnology or IntegrationLocal vector store integration supporting on-premises deployments. Qdrant enables semantic search capabilities and knowledge base management within customer's own infrastructure for data sovereignty.
• Llama / Mistral (Open Source LLMs)standardTechnology or IntegrationSupport for open-source LLM models (Llama, Mistral) in on-premises deployments, enabling customers to run AI agents with local language models while maintaining complete data sovereignty.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Chatfuel: No-code chatbot platform focused on Messenger, Instagram, and WhatsApp for sales and support automation. Overlaps with Tiledesk in AI-assisted conversation flows and SMB-friendly onboarding.
• Ada: AI customer service automation platform for enterprise brands. Directly comparable to Tiledesk's AI Agent for Customer Support, particularly on resolution-rate metrics and channel-agnostic deployment.
• Botpress: Open-source conversational AI platform for building chatbots and AI agents with no-code tooling. Closely comparable to Tiledesk in core product, business model (PLG + enterprise), and target customers (SMB and mid-market).
• ManyChat: Chat marketing and automation platform primarily focused on Instagram, WhatsApp, Messenger, and SMS. Comparable to Tiledesk in messaging-channel-first approach and SMB self-serve GTM.
• Tidio: AI-powered customer service chatbot and live-chat platform targeting SMBs and e-commerce merchants. Competes directly with Tiledesk on multichannel support, AI agent automation, and Shopify/WooCommerce integrations.
• Kore.ai: Enterprise conversational AI and agent platform with no-code tooling, multi-agent orchestration, and broad vertical deployments. Comparable to Tiledesk at the larger end of the SMB/enterprise spectrum.

Broad incumbents

• HubSpot: CRM and customer engagement platform with Breeze AI agents and Service Hub. Comparable to Tiledesk on lead qualification, CRM-integrated chatbots, and SMB/mid-market positioning, but as a much broader suite.
• Zendesk: Global customer service and engagement platform with native AI agent capabilities. Competes in the same end-customer use cases as Tiledesk (support, ticketing, messaging) but as a much larger incumbent with bundled pricing.
• Intercom: Established customer service platform with the Fin AI agent offering, overlapping significantly with Tiledesk's customer support and AI Copilot modules, but with broader CRM/helpdesk capabilities and larger enterprise reach.

Emerging players

• Rasa: Open-source conversational AI framework popular with developers and enterprises needing on-premises and customizable NLU. Comparable to Tiledesk's open-source positioning and on-premises deployment story.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/tiledesk
• GitHubgithub.com/Tiledesk
• YouTubeyoutube.com/channel/UCv4EmbXGO90d9xF6wM1OvqA
• LinkedInlinkedin.com/company/19043367

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds3 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tiledesk