Dialogue

What Dialogue does

Dialogue Health Technologies Inc. is a Canadian virtual healthcare and wellness platform company founded in 2016 and headquartered in Montreal, Quebec. It operates an Integrated Health Platform (IHP) — a secure, cloud-based application accessible via web and mobile (iOS/Android) — that bundles Employee Assistance Program (EAP), Mental Health+, Primary Care, Wellness, and (as of January 2026) Women's and Family Health modules into a single 24/7/365 experience delivered through video, audio, and instant messaging with licensed clinicians. The platform is the first and only virtual care provider to receive Accreditation Canada Exemplary Standing (Nov 2022, reaffirmed by HSO in Nov 2025), is hosted in ISO 27001 / SOC 2 Type II certified data centers, and supports 52,000+ Canadian organizations and 3M+ consultations with reported 98%+ triage accuracy.

Dialogue sells primarily through a B2B2C subscription model, contracting directly with Canadian employers and organizations (named clients include Sun Life, National Bank, Scotiabank, Canada Life, Ubisoft, Samsung, Lightspeed, Via Rail) and distributing through insurance and benefits channel partners including Sun Life (Lumino Health Virtual Care), Canada Life (Consult+), Equitable Life, and myHSA. Pricing is quote-based and annual; for eligible plan members the service is presented as an employer-funded benefit with no per-member fee. The company was publicly listed on the Toronto Stock Exchange (TSX: CARE) from March 2021 until it was acquired by Sun Life Financial in October 2023, becoming a wholly-owned subsidiary; subsequent inorganic moves include the Tictrac acquisition (April 2022, ~$56M, adding UK-based wellness tracking) and Koble Care asset acquisition (March 2024, strengthening women's health). Dialogue maintains headcount in the 501–1,000 range and continues to operate its platform as the clinical and technology backbone for Sun Life's workplace health and group benefits offerings.

Name

Dialogue

Legal name

Dialogue Health Technologies Inc.

Website

https://dialogue.co

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Virtual Healthcare Services

NAICS

Offices of Physicians, Mental Health Specialists (621112), Other Individual and Family Services (62419)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (Employer-Sponsored) (HLALADAA)

akta.pro secondary industries

Integrated Behavioral Health (Collaborative Care) Platforms (HLALAEAC), Care Navigation, Advocacy & Benefits Guidance Platforms (HLALADAJ)

Keywords

• Virtual healthcare
• Employee assistance programs
• Mental health services
• Telemedicine platform
• Corporate wellness benefits

Headquarters

HQ city

Montréal

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Enterprise/B2B Subscription: Dialogue generates revenue primarily through B2B subscriptions sold to employers and organizations. Organizations pay to provide Dialogue's virtual healthcare and wellness services as part of their employee benefits packages. The pricing is organization-specific based on size and programs selected, with no direct-to-consumer fees for eligible members.
2. Insurance/Benefits Provider Partnerships: Dialogue provides its platform through partnerships with insurance companies like Sun Life (Lumino Health Virtual Care) and Canada Life (Consult+). These partners offer Dialogue's services to their group benefit plan holders, creating a B2B2C revenue stream where the insurance provider or employer bears the cost.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Dialogue provides a cloud-based virtual healthcare and wellness platform, branded the Integrated Health Platform (IHP), that delivers Employee Assistance Programs, mental health care, primary care, wellness programs, and women's and family health services to employees of Canadian organizations. The platform offers 24/7/365 access to licensed clinicians via video, audio, and chat. Dialogue operates as a B2B2C business, selling subscriptions to employers and benefits providers who then make the services available to their employees and plan members.

Product overview

Dialogue operates as a platform-plus-modules architecture centered on its Integrated Health Platform (IHP), a unified virtual care hub that aggregates multiple wellness programs. The core platform provides 24/7 access to services including Employee Assistance Program (EAP), Mental Health+, Primary Care, Wellness, and Women's and Family Health. These programs work independently and are strengthened through integration within the unified platform. The company also offers white-label versions through partnerships with Canada Life (Consult+) and Sun Life (Lumino Health Virtual Care), and provides mobile apps for iOS and Android. Key features include self-guided internet-based Cognitive Behavioral Therapy (iCBT) and specialized care pathways for menopause and women's health.

Differentiator

Problem solved

Functional benefit

Products and services

• Integrated Health Platform (IHP) Unified digital platform centralizing Dialogue's Employee Assistance Program, Mental Health+, Primary Care, and Wellness programs in a single application, providing 24/7/365 access to virtual care services for employees of subscribing organizations.
• Employee Assistance Program (EAP) Essential wellness services for employees covering mental health, family and relationships, elder and child care, nutrition, legal and financial services, substance use support, and manager coaching, delivered digitally through Dialogue's platform.
• Mental Health+ Flexible, integrated, and personalized mental health care including self-care toolkits, therapy sessions, clinical assessments, and medication management backed by clinical science.
• Primary Care Virtual medical care for common workplace health issues including dermatology, urology, gynecology, sexual health, cardiology, pulmonology, ophthalmology, and digestive issues, with prescription and renewal capabilities delivered by licensed clinicians.
• Wellness Program Proactive wellness program combining organizational challenges, healthy habits tracking, personalized content, fitness challenges, and nutrition guidance to engage employees in daily healthy living.
• Women's and Family Health Specialized care program addressing women's health needs including menopause care, family building benefits, and gender affirmation products, connecting women with menopause-trained nurses within a week.

Quantifiable outcome

• 13x ROI on virtual mental health care investment
• +11 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature5 records

Partnerships

Ten partnerships are on record, tiered minor and core.

• Chartwell Retirement ResidencesminorChannel Partner/ Reseller/ Distributor · 12 February 2026Chartwell partnered with Dialogue to provide employee healthcare support as part of Chartwell's new health and wellness programs announced in February 2026. The partnership emphasizes proactive, evidence-based practices for Chartwell's employees.
• Swiss Life Global SolutionscoreStrategic or Co-development Partner · 20 June 2024Dialogue and Swiss Life Global Solutions partnered to create health engagement solutions for multi-generational workplaces. This strategic alliance focuses on developing innovative wellness offerings targeting the unique needs of different generations in the workforce.
• Sun Life FinancialcoreChannel Partner/ Reseller/ Distributor · 1 October 2023Sun Life acquired Dialogue in October 2023, making it a wholly-owned subsidiary. Sun Life leverages Dialogue's platform to enhance its workplace health and corporate wellness offerings through virtual care and employee well-being platforms. This is a flagship strategic partnership that significantly expanded Dialogue's reach through Sun Life's extensive client base.
• myHSAminorChannel Partner/ Reseller/ Distributor · 11 October 2022myHSA and Dialogue launched a partnership to extend wellness and health services across Canada, allowing myHSA to offer Dialogue's platform to its customer base.
• UK AcquisitionminorStrategic or Co-development Partner · 13 April 2022Dialogue completed an acquisition in London (UK) to expand its presence internationally beyond Canada, though specific company name was not detailed in the press coverage.
• TictracminorStrategic or Co-development Partner · 1 January 2022Dialogue acquired Tictrac to add a wellness tracking service to its Integrated Health Platform, enhancing the platform's ability to integrate with fitness trackers and provide personalized wellness content.
• e-hub HealthminorStrategic or Co-development Partner · 21 May 2021Dialogue acquired e-hub Health, a provider of internet-based Cognitive Behavioural Therapy (iCBT), to launch into the guided iCBT market and expand mental health offerings.
• Optima Santé globaleminorStrategic or Co-development Partner · 7 October 2020Dialogue acquired Optima Santé globale, a provider of Employee Assistance Programs, expanding Dialogue's EAP capabilities and presence in the Canadian market.
• Canada LifecoreChannel Partner/ Reseller/ DistributorCanada Life offers Dialogue's services through Consult+ virtual healthcare, making Dialogue available to all Canada Life plan members. This partnership allows Dialogue to reach millions of additional Canadians through Canada Life's group benefit plans.
• Equitable LifeminorChannel Partner/ Reseller/ DistributorEquitable Life partnered with Dialogue to offer virtual healthcare services to their policyholders, expanding access to Dialogue's platform through another insurance channel.

Scale indicators11 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Akira by TELUS Health: Akira (now part of TELUS Health) was a Canadian employer-focused virtual care platform offering on-demand consultations with nurses and doctors. It directly overlaps Dialogue's employer-sponsored virtual primary care segment in Canada.
• Maple: Maple is a Canadian virtual care platform providing on-demand physician consultations via app and employer benefit plans. It competes with Dialogue in the Canadian employer-sponsored primary care and telemedicine segment with similar patient-facing experience.
• Headspace Health: Headspace Health combines the Headspace consumer mental wellness app with the Ginger therapy platform, serving employers and health plans. It directly competes with Dialogue's Mental Health+ offering in employer benefits channels.
• Lyra Health: Lyra Health is a leading employer-sponsored mental health platform serving large US and international employers. Its B2B2C model and integrated mental-health-plus-care platform closely mirror Dialogue's employer engagement motion and product architecture.
• 98point6: 98point6 provides employer- and payer-sponsored virtual primary care via a text-based platform with AI-assisted clinical workflows. It competes with Dialogue's Primary Care module for large US employer contracts.
• Telus Health: Telus Health is the leading Canadian competitor offering employer-sponsored virtual primary care, mental health, and pharmacy services. It directly competes with Dialogue's Integrated Health Platform for the same Canadian employer market, with similar B2B2C distribution and overlapping program offerings.
• Modern Health: Modern Health is an employer-sponsored mental health platform offering therapy, coaching, and self-guided content globally. It overlaps with Dialogue's Mental Health+ program and competes for the same HR decision-maker buyer.

Emerging players

• K Health: K Health offers AI-driven virtual primary care to consumers, health systems, and insurers. It intersects with Dialogue's Primary Care product through payer and employer channels, particularly with shared health-plan partners.

Broad incumbents

• One Medical (Amazon): One Medical, acquired by Amazon, offers membership-based and employer-sponsored primary care combining virtual and in-person services. It overlaps with Dialogue in employer-sponsored virtual care, though with a much broader US footprint and physical-clinic network.
• Teladoc Health: Teladoc is a global incumbent in virtual care offering primary care, mental health, and chronic condition management to employers, payers, and providers. It serves a much broader international market than Dialogue but overlaps on employer-sponsored virtual primary and mental health.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/godialogue
• LinkedInca.linkedin.com/company/dialogue-md
• Instagraminstagram.com/godialogue
• Xx.com/godialogue

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries4 records

Funding overview

Funding rounds5 records

Investors14 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A7 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dialogue