What HINDSITE Industries does

HINDSITE Industries, trading as KMSTECH PTY LTD, is an Australian private SaaS company founded in 2017 and headquartered in Brisbane. The company develops a cloud-based, mobile-first work management platform purpose-built for mining, Mining Equipment Technology and Services (METS), and advanced manufacturing organizations. The platform delivers guided digital work instructions (Workflows), templated work plans (Work Sets), asset and defect tracking, parts and tooling management, automated reporting, and real-time remote expert assistance via video. Its core commercial proposition addresses pain points around knowledge retention, process consistency, and field-to-office coordination in industrial environments where work is hands-on and often remote.

The platform is built on Amazon Web Services infrastructure, with Australian customer data hosted onshore in AWS Sydney and offshore options available for international customers to reduce latency. It supports offline workflow execution with automatic syncing on reconnection, native iOS and Android applications, and integrations with enterprise systems including Salesforce, SAP, Microsoft Dynamics 365, NetSuite, Power BI, and QuickBooks. Supporting modules include Assets, Defects, Parts & Tooling, Visual Content Library, and Actions with Smart Automations (the latter launched in 2024). Wearable-device compatibility is provided through a RealWear partnership.

HINDSITE operates a per-seat subscription licensing model with a 14-day free trial that does not require a credit card, and an enterprise field sales motion driven by demos, case studies, ROI calculators, and an SOP digitization tool. Customer logos span Michelin, Boeing Defence Australia, GroundProbe, Hastings Deering, Valenhold, IMDEX, BHP, Epiroc, Hitachi, RCT, Strata Worldwide, Mineral Technologies, and Pakka Jacks (Sime Darby Industrial), with documented outcomes including a 13% uptime boost for Michelin, 60x faster project closeouts for a global OEM, and 5% projected throughput improvement for Boeing Defence Australia. The company operates primarily in Australia with documented activity in the United States via the GroundProbe Tucson, Arizona deployment.

Name

HINDSITE Industries

Legal name

KMSTECH PTY LTD

Website

https://hindsiteind.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

HINDSITE Industries is an Australian SaaS company providing a mobile-first work management platform for mining, METS, and advanced manufacturing organizations to standardize work execution, capture operational records, and integrate field-to-office operations.

Ownership category

akta.pro rank

Product category

Work Management Software

akta.pro primary industry

Field Force & Mobile Workforce Management (MWM) for T&D Operations (EUADAEAG)

akta.pro secondary industry

Onsite/Field IT Support Services (BPAEABAC)

Keywords

• Work management software
• Guided work instructions
• Field service platform
• Manufacturing execution system
• Mining operations software

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Platform Subscription: Subscription-based access to the HINDSITE work management platform. Access via web app, iOS, and Android mobile applications. Includes platform features, workflows, reports, and integrations.
2. Per-Seat Licensing: User-based licensing model where customer workers are assigned paid licenses to access the platform. Customer workers can also be given access via Public Access Links.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

HINDSITE Industries provides a cloud-based work management platform that enables mining, METS (Mining Equipment, Technology and Services), and advanced manufacturing organizations to plan, execute, and verify work through digital workflows, work sets, asset tracking, defect and parts management, and audit-ready reports. The platform is mobile-first with offline capability, integrates with enterprise systems (Salesforce, SAP, Microsoft Dynamics 365, NetSuite, Power BI), and is used by frontline technicians and operators on the shop floor or in the field.

Product overview

HINDSITE Industries offers a unified Work Management Platform designed for mining, equipment, technology services (METS), and advanced manufacturing organizations. The platform follows a modular architecture centered around Work Sets (for planning and coordinating multi-step jobs), Workflows (for guided step-by-step work execution), and Reports (for immediate record of work). Supporting modules include Assets, Defects, Parts & Tooling, Actions (including Smart Automations), and Visual Content Library for rich media content. The platform is mobile-first, supports offline work execution, and provides real-time visibility into work status. Integrations with enterprise systems like Salesforce, SAP, Microsoft Dynamics 365, NetSuite, Power BI, and QuickBooks extend its utility across business operations.

Differentiator

Problem solved

Functional benefit

Products and services

• Work Sets (Work Orders) Template-based work planning module that groups multiple Workflows into comprehensive job roadmaps. Work Sets can be assigned, tracked for completion status, approved as they progress, and grouped into Projects for further coordination.
• Work Instructions (Workflows) Step-by-step digital work instructions that guide teams through complex tasks with embedded media, data capture, and decision-based branching paths. They ensure consistent quality, safer execution, and capture photos, measurements, decisions, and sign-offs as work is completed.
• Assets Asset management module that enables location and asset-based work management, allowing users to link work to specific equipment and track asset-related tasks throughout their lifecycle.
• Defects Defect tracking module for capturing and managing defects identified during work execution, enabling follow-up actions and quality management.
• Parts & Tooling Parts and tooling management module that tracks parts usage and tooling requirements associated with work orders and workflows.
• Reports Automated reporting module that generates audit-ready records of work immediately upon task completion, capturing all evidence, approvals, and data in one place for internal and external stakeholder sharing.
• Actions (including Automated Actions) Follow-up task management feature that generates follow-up tasks from completed reports, individual workflow steps, or entire Work Sets, including Smart Automations for auto-assignment and triggered notifications.
• Visual Content Library (VCL) Centralized repository for PDF, video, and photo content from subject-matter experts. Content can be linked to Workflows or browsed on-demand, with each piece having its own QR code for easy access.
• Remote Expert Assistance Real-time video calling capability that enables frontline workers to connect with subject-matter experts mid-workflow, allowing remote guidance and support regardless of location or timezone.

Quantifiable outcome

• Improve work execution by up to 30%
• +4 more outcomes

Named customers19 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature8 records

Partnerships

Six partnerships are on record, tiered core.

• SalesforcecoreTechnology or IntegrationNative integration with Salesforce CRM. Enables bidirectional data sync between HINDSITE work management platform and Salesforce customer data.
• SAPcoreTechnology or IntegrationNative integration with SAP enterprise systems. Enables connectivity between HINDSITE work execution data and SAP backend.
• Microsoft Dynamics 365coreTechnology or IntegrationNative integration with Microsoft Dynamics 365. Enables workflow data to sync with Microsoft enterprise ecosystem.
• NetSuitecoreTechnology or IntegrationNative integration with Oracle NetSuite ERP. Enables work management data to flow into NetSuite financial and operational systems.
• Power BIcoreTechnology or IntegrationNative integration with Microsoft Power BI for analytics and reporting. Enables advanced visualization of work execution data.
• Amazon Web Services (AWS)coreTechnology or IntegrationCloud infrastructure provider. All HINDSITE data is hosted on AWS. Australian customer data hosted onshore in AWS Sydney region.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• MaintainX: Mobile-first work execution and maintenance platform for frontline teams with work orders, procedures, and asset workflows. Closest direct competitor — same mobile-first, frontline-execution thesis, overlapping mid-market/enterprise target buyer.
• UpKeep: CMMS and asset operations management platform targeting maintenance and reliability teams. Overlaps with HINDSITE's asset, work order, and parts tooling modules in industrial maintenance use cases.
• Fiix (by Emerson): Cloud CMMS for maintenance teams with work order scheduling, asset hierarchies, and integrations. Directly comparable to HINDSITE's service & maintenance and installation/commissioning use cases for industrial customers.
• SafetyCulture: Australian-headquartered frontline operations platform for inspections, checklists, and work execution across industrial and mining customers. Closest geographic and vertical peer to HINDSITE, with comparable frontline-worker mobile-first design.
• Asset Panda: Cloud-based asset and work order management with mobile apps and configurable workflows. Comparable offering to HINDSITE's assets, defects, and work order modules for mid-market industrial buyers.

Broad incumbents

• Salesforce Field Service: Horizontal field service management suite built on Salesforce CRM, with scheduling, mobile workforce, and asset features. HINDSITE lists Salesforce as a native integration, indicating competitive overlap in enterprise accounts.
• ServiceNow Field Service Management: Enterprise workflow and FSM platform with mobile work execution capabilities. Competes for the same IT-led, multi-system procurement deals at large industrial and mining customers.
• Microsoft Dynamics 365 Field Service: Microsoft's field service module within Dynamics 365, including scheduling, work orders, and mobile technician experiences. A bundled alternative HINDSITE competes against when Microsoft ERP is the customer's system of record.
• ServiceMax (PTC): Asset-centric field service management platform from PTC targeting complex equipment manufacturers and service organizations. Direct functional overlap with HINDSITE's installation/commissioning, defects, and asset modules.
• SAP Plant Maintenance / Enterprise Asset Management: SAP's enterprise asset management and plant maintenance suite, commonly used by mining, manufacturing, and heavy industry customers. HINDSITE integrates with SAP but also competes where SAP is the incumbent system of record.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds4 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HINDSITE Industries