VCC Live

What VCC Live does

VCC Live is a privately held cloud contact center software provider headquartered in Budapest, Hungary, founded in 2005. The company delivers an AI-enabled omnichannel contact-center-as-a-service (CCaaS) platform serving more than 400 enterprise and mid-market clients across approximately 50 countries, with field operations across Hungary, the UK, Germany, Poland, Romania, and the United States. Its go-to-market combines a consultative enterprise sales motion with personalized demos, free onboarding training, and rolling monthly subscription contracts.

The platform spans omnichannel communications (voice, SMS, email, live chat, messaging apps, social media), inbound and outbound call center modules, AI-driven features including AI Voicebot, AI Quality Management, predictive dialer, voicemail detection, real-time transcription, and sentiment analysis, VCC Live Pay for PCI-DSS-compliant over-the-phone payments, and the browser-based VCC Live 360 Agent workspace. VCC Live holds ISO 27001, ISO 27017, ISO 27018, PCI-DSS, and SOC 2 Type II certifications, and integrates with Salesforce, HubSpot, Looker, DocuSign, Google Dialogflow, Zapier, WhatsApp, Facebook Messenger, and Worldpay. Notable customers include DHL, Vodafone, Decathlon, Whirlpool, Auchan, E.ON, Huawei, Provident, United Call Centers, SYKES, and UNICEF.

VCC Live monetizes through quote-based subscription pricing on rolling monthly contracts with no setup fees or long-term commitments. The company has disclosed approximately $3M in outside funding across two rounds (DBH Group in October 2013 and Portfolion on 2020-02-18), operates with 51–100 employees, and maintains the legal entities VCC Live Hungary Kft. (operating company) and VCC Live Group Zrt. (intellectual-property holding). Founding leadership includes CEO, CTO and co-founder Tamás Jalsovszky and co-founder and managing director Szabolcs Toth.

Name

VCC Live

Legal name

VCC Live Hungary Kft.

Website

https://vcc.live

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

51–100 employees

Short description

VCC Live is a Hungary-based cloud contact center software provider serving 400+ enterprise clients across 50+ countries with an AI-enabled omnichannel CCaaS platform featuring predictive dialers, AI voicebot, secure PCI-DSS payments, and native CRM integrations.

Ownership category

akta.pro rank

Product category

Cloud Contact Center Software (CCaaS)

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

Keywords

• Cloud contact center software
• Omnichannel customer communication
• Predictive dialer solutions
• Inbound call center software
• Outbound call center software

Headquarters

HQ city

Budapest

HQ country

Hungary

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Contact Center Software Subscription: Cloud-based contact center software delivered as a service with rolling monthly contracts, no setup fees, and no long-term commitment requirements. Revenue is generated through per-seat or usage-based subscription pricing.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels13 records

Core offering

VCC Live provides a cloud-based contact center as a service (CCaaS) platform that delivers omnichannel customer communications, AI-driven automation, and inbound/outbound call center operations through a browser-based agent workspace. The platform unifies voice, SMS, email, live chat, messaging apps, and social media in a single workspace, and includes predictive dialing, IVR, ACD, scripting, PCI-DSS compliant over-the-phone payments, and real-time KPI dashboards for enterprise and mid-market contact centers.

Product overview

VCC Live is a cloud-based contact center software platform providing a comprehensive suite of integrated modules for omnichannel customer communications. The core platform includes VCC Live 360 Agent as the browser-based agent workspace, supported by key modules: Omnichannel for multi-channel communications management; AI and Automation for intelligent productivity tools including voicebot and predictive analytics; Call Center Software as the central hub; Outbound Call Center Software featuring predictive/power dialers, voicemail detection, and outbound IVR; and Inbound Call Center Software with IVR systems, automatic call distribution, and KPI dashboards. Key features include VCC Live Pay for secure phone payments, Contact Center Dashboard for real-time monitoring, Call Center Scripting Tool for agent guidance, and Campaign Manager for campaign automation. The platform integrates with major CRMs (Salesforce, HubSpot), analytics tools (Looker), payment processors (Worldpay), and communication channels (WhatsApp, Facebook Messenger).

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 30% increase in customers reached (Telemarketing International)
• +8 more outcomes

Named customers20 records

Segments9 records

Ideal customer profiles3 records

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability10 records

Feature13 records

Partnerships

Ten partnerships are on record, tiered core and supporting.

• SalesforcecoreTechnology or IntegrationNative CRM integration allowing agents to handle VCC Live call center functions without leaving Salesforce. Enables click-2-call, call recordings access, and customer data synchronization directly within Salesforce interface.
• HubSpotcoreTechnology or IntegrationCRM integration enabling click-2-call functionality and quick access to call recordings within HubSpot. Seamless data sync between contact center and marketing/sales CRM.
• Looker (Google Cloud)supportingTechnology or IntegrationBusiness intelligence integration for enhanced data visualization and analytics. Connected through VCC Live's Data Studio integration for effective communication case study.
• DocuSignsupportingTechnology or IntegrationIntegration for electronic signature capabilities within contact center workflows, enabling document completion during customer calls.
• Dialogflow (Google)supportingTechnology or IntegrationAI integration for conversational interfaces and chatbot capabilities within the contact center platform.
• ZapiersupportingTechnology or IntegrationNo-code automation integration connecting VCC Live with 5,000+ applications through Zapier's automation platform.
• Worldpay (FIS)coreTechnology or IntegrationPayment gateway integration enabling international payment processing in 146+ countries with 126+ currencies support. Combined with VCC Pay for PCI-DSS compliant secure transactions.
• WhatsAppcoreTechnology or IntegrationWhatsApp Business integration allowing messages to be handled seamlessly among all other channels in VCC Live's omnichannel platform.
• Facebook MessengersupportingTechnology or IntegrationSocial media messaging integration for handling Facebook Messenger conversations within VCC Live's unified workspace.
• Magyar TelekomsupportingTechnology or IntegrationTelecommunications partner for third-party call termination services through Magyar Telekom's network (fixed-line call termination). Partnership enables broader geographic coverage for voice services.

Scale indicators14 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Cisco (Webex Contact Center): Cisco's Webex Contact Center delivers cloud CCaaS bundled with Webex collaboration and Webex AI. It competes with VCC Live as part of a broader enterprise communications portfolio.
• RingCentral: RingCentral is a UCaaS/CCaaS incumbent offering RingCX for contact center alongside its flagship voice platform. It competes with VCC Live broadly across communications and contact-center deals.
• Vonage Contact Center (Ericsson): Vonage, now part of Ericsson, provides UCaaS and CCaaS through Vonage Contact Center. It overlaps with VCC Live on cloud contact-center capabilities, particularly for mid-market and enterprise communications buyers.

Direct peers

• Genesys: Genesys is a global leader in CCaaS and customer experience orchestration, offering omnichannel routing, AI, and workforce engagement. It directly competes with VCC Live in enterprise and BPO contact-center deals worldwide.
• Five9: Five9 is a major cloud CCaaS vendor with predictive dialer, omnichannel, AI, and workflow automation. It competes head-to-head with VCC Live for enterprise inbound and outbound contact-center workloads.
• NICE CXone: NICE CXone is a leading enterprise CCaaS suite combining omnichannel routing, AI analytics, and WEM. It is a direct competitor to VCC Live across enterprise and BPO segments, particularly for larger deployments.
• Talkdesk: Talkdesk offers cloud contact-center software with AI, omnichannel, and industry-specific packages. It competes directly with VCC Live in mid-market and enterprise CCaaS deals globally.
• 8x8: 8x8 provides cloud CCaaS and UCaaS, with omnichannel, AI, and analytics capabilities. It is a direct peer to VCC Live across both voice/contact center and unified communications deployments.
• Aircall: Aircall is a cloud-based phone system and contact center solution for SMB and mid-market, with integrations to CRMs like Salesforce and HubSpot. It overlaps with VCC Live's ease-of-use positioning and target segments.
• Dialpad: Dialpad offers AI-powered cloud contact center and business communications, with native AI transcription and voice intelligence. It is a direct peer to VCC Live on AI-led CCaaS for SMB and mid-market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/vcc_live_brand
• Facebookfacebook.com/vcc.live
• LinkedInlinkedin.com/company/vcc-live
• Instagraminstagram.com/vcc.live

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VCC Live