Teligent IP
Teligent IP is a private cloud communications provider delivering hosted VoIP, contact center, SMS/messaging, and Microsoft Teams voice integration on a Cisco Broadworks platform for SMB through enterprise customers via direct sales and channel partners.
- Company typePrivate
- Founded2012
- HeadquartersAustin, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Teligent IP does
Teligent IP is a privately held cloud communications and managed services provider headquartered in Austin, Texas with operational presence in Denver, Colorado and Manila, Philippines. Founded in 2012 (originally as IPitimi) and rebranded in 2016 following the acquisition of SkyStream Broadband and Voice Integration, the company delivers a portfolio of unified communications-as-a-service (UCaaS), contact center-as-a-service (CCaaS), and communications platform-as-a-service (CPaaS) solutions including Hosted Voice (VoIP IP PBX), Contact Center (IRIS), SMS & Messaging (Teligent Interactive Solution), Network Services (SD-WAN and monitoring), Disaster Recovery, and Microsoft Teams native voice integration. The platform is built on Cisco/BroadSoft Broadworks infrastructure deployed across geo-redundant data centers in Chicago (ORD) and Ashburn (IAD), with Session Border Controllers and automated failover supporting a 99.9% network availability SLA.
The company generates revenue primarily through subscription-based monthly recurring charges (MRC) on a per-seat basis for hosted voice, supplemented by usage-based billing for SIP trunking minutes exceeding a 2,000-minute fair-use threshold and for SMS/MMS messaging volume. Pricing is quote-based with annual or multi-year contracts and early termination fees equal to 100% of remaining MRC, indicating an enterprise sales motion. Teligent serves a horizontally segmented customer base ranging from SMB through Fortune 500 enterprises across industries including business services, telecommunications, answering services, legal, healthcare, education, manufacturing, and non-profit. Distribution combines direct enterprise field sales (VP of Sales, Senior Sales Engineer) with a channel partner program offering private-label and referral-only models supported by dedicated channel managers. Geographic reach is claimed as global, with primary operations in the United States and offshore technical support in the Philippines.
Teligent is founder-owned and controlled, with Greg Nielsen (CEO), Rick Dubois (President and CFO), and Lori Jenkins (COO) as principals. No institutional venture capital or private equity ownership is evidenced, and the company has disclosed only a single small funding event of $724,500 in June 2017, suggesting a bootstrapped, capital-light operating model. The leadership team brings over 200 years of combined telecom and software development experience, with prior backgrounds at Oracle, Windstream, Time Warner Telecom (later TW Telecom, now CenturyLink), Data Foundry, and prior VoIP exits including IP Telesis (now Global Gig).
Teligent IP firmographics
Firmographics- Name
- Teligent IP
- Legal name
- TeligentIP, Inc.
- Website
- https://teligentip.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Teligent IP is a private cloud communications provider delivering hosted VoIP, contact center, SMS/messaging, and Microsoft Teams voice integration on a Cisco Broadworks platform for SMB through enterprise customers via direct sales and channel partners.
- Ownership category
- akta.pro rank
Teligent IP industry classification
Industry- Product category
- Cloud Communications / Unified Communications as a Service (UCaaS)
- NAICS
- Wired Telecommunications Carriers (517111), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industries
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), VoIP Access & ITSP Services (HDAIAHAD), Voice Quality, Monitoring & Analytics (QoS/QoE, call recording, compliance) (HDAIAHAM), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Cloud Connectivity & Interconnect (Cloud On-Ramps, IX, Cross-Connects) (HDAIAFAF)
Keywords
Where Teligent IP is headquartered
LocationHeadquarters
- HQ city
- Austin
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
Teligent IP business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales
Revenue model
- Hosted Voice / VoIP Services: Monthly recurring subscription revenue from hosted IP PBX, VoIP trunking, and seat-based voice services. Customers pay MRC (Monthly Recurring Charges) for seats and usage-based charges for exceeded minutes. Pricing is per seat with tiered packages including features.
- Call Center Solutions: Cloud call center platform with intelligent routing, analytics and reporting. Revenue from seat licenses and platform fees.
- SMS & Messaging (Interactive Solution): Two-way SMS/MMS and webChat messaging platform. Revenue from messaging volume and/or platform subscription.
- SIP Trunking: SIP trunk services for wholesale origination/termination and standalone SIP trunk connections. Sold directly and through channel partners.
- Network Services (SD-WAN, Monitoring): Network health monitoring, SD-WAN, and outsourced technical support agent services.
- Microsoft Teams Voice Integration: Native voice platform for Microsoft Teams, enabling advanced calling features through true integration with Office 365.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Hosted voice seat-based subscription with included features |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Teligent IP product offering
Product offeringCore offering
Teligent IP provides cloud-based hosted voice (VoIP/unified communications), cloud contact center (IRIS Call Center) with intelligent routing and analytics, two-way SMS/MMS/webChat messaging (Teligent Interactive Solution), network services (SD-WAN, monitoring, outsourced tech support), and native Microsoft Teams voice integration. Built on Cisco/BroadSoft Broadworks infrastructure with 100% geo-redundant network across ORD and IAD data centers, the offering is delivered through the Teligent Communicator cross-platform softphone and sold as subscription-based per-seat services to SMB through Fortune 500 enterprises.
Product overview
Teligent IP is a cloud communications, call center solutions, and interactive messaging platform provider offering a portfolio of integrated communication services. The platform is built on a geo-redundant network and provides Hosted Voice (unified communications combining voice, presence, instant messaging, and unified messaging), Contact Center (cloud call center with intelligent routing and analytics), SMS & Messaging (two-way messaging for SMS, MMS, webChat, and email), Network Services (SD-WAN and network monitoring), Disaster Recovery (geo-redundant infrastructure), Microsoft Teams Voice integration, and the Teligent Communicator softphone for cross-platform voice/video/IM access. The solutions serve small to large enterprises as well as contact center customers, with 1-2 week implementations and 24/7 support capabilities.
Differentiator
Problem solved
Functional benefit
Brands
- Teligent Communicator: Desktop and mobile application providing voice, video, instant messaging and presence through a single application.
- Teligent Interactive Solution
- IRIS Call Center
Products and services
- Hosted Voice
- Contact Center (IRIS Call Center)
- SMS & Messaging (Teligent Interactive Solution)
- Network Services
- Microsoft Teams Voice
- Disaster Recovery
- Teligent Communicator
- SIP Trunks
Quantifiable outcome
- Up to $1,##### monthly savings for 30-user businesses switching to VoIP (figures partially redacted in source)
- +1 more outcomes
Companies that use Teligent IP
Customer profileNamed customers9 records
Segments4 records
Ideal customer profiles3 records
Teligent IP technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
Teligent IP partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- MicrosoftcoreMicrosoft Teams native voice integration partner. Teligent provides advanced calling features available only from a true Teams integration, with call control via Teams application and CCX Teams Phone. Telephony runs on Teligent's native voice platform integrated with Microsoft Teams and Office 365. The partnership enables enterprises to deploy Teams Voice without compromise through enterprise-class carrier services.
- CiscocoreCisco/BroadSoft (Broadworks) platform powering Teligent's hosted voice, call center, and unified communications services. Cisco/Broadworks servers (Application Servers, Media Servers, Network Servers, Profile Servers, XSP Servers) form the core infrastructure at both ORD and IAD data centers. Teligent performs regular server upgrades and maintenance on Cisco Broadworks infrastructure.
- Startel (SNUG User Group)minorTeligent participates in the Startel National User Group (SNUG) community. CEO Lori Jenkins served as past president of SNUG in 1998. Teligent sponsors and attends annual SNUG conferences.
- Association of Teleservices International (ATSI)minorTeligent COO Lori Jenkins served as past president of ATSI in 2005, connecting the company with the teleservices industry community.
- Professional Association for Customer Engagement (PACE)minorTeligent COO Lori Jenkins served as Co-Chair of the PACE Mountain chapter in 2010, connecting the company with the customer engagement industry.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Teligent IP competitors and assessment
Company assessmentDirect peers
- Nextiva: Nextiva is a fast-growing UCaaS provider focused on SMB and mid-market customers with hosted voice, contact center, and CRM-adjacent communication tools — a close peer in target customer and channel-led GTM motion.
- RingCentral: RingCentral is a leading UCaaS/CCaaS provider offering cloud-based hosted voice, contact center, and messaging to SMB and enterprise customers, directly competing with Teligent across virtually its entire product portfolio including Microsoft Teams voice integration.
- Vonage (Ericsson): Vonage, acquired by Ericsson, sells UCaaS and CCaaS solutions to SMB and enterprise, overlapping with Teligent on hosted voice, SIP trunking, and API-driven communications.
- Ooma: Ooma provides cloud-based VoIP and UCaaS solutions targeted primarily at SMBs and small offices, competing with Teligent in the lower-end of the same hosted voice market.
- 8x8: 8x8 provides cloud voice, unified communications, and contact center as a service to SMB through enterprise, competing head-to-head with Teligent in hosted VoIP, CCaaS, and Teams integration.
- Five9: Five9 is a leading pure-play CCaaS provider serving mid-market and enterprise contact centers — directly comparable to Teligent's IRIS Call Center offering and competing for the same contact-center voice and analytics budget.
- Mitel: Mitel provides cloud and hybrid UCaaS, hosted PBX, and contact center solutions to mid-market and enterprise via channel partners, closely mirroring Teligent's product mix and BroadWorks-era heritage.
- Jive Communications (GoTo): Jive, now part of GoTo, delivers hosted VoIP and UCaaS to SMB and mid-market through a heavy channel/agent model — a strong analog to Teligent's partner-led distribution approach.
Emerging players
- Zoom (Zoom Phone): Zoom Phone extends Zoom's collaboration footprint into cloud PBX and UCaaS, increasingly competing with Teligent for mid-market and enterprise voice deals, particularly where Teams is not the chosen collaboration platform.
- Dialpad: Dialpad is an AI-first UCaaS/CCaaS provider offering cloud voice, contact center, and messaging to SMB and mid-market — an emerging competitor with overlapping product breadth and a differentiated AI positioning.
Market position
Strengths1 record
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Teligent IP social profiles
Digital presenceTeligent IP financial estimates
Financial estimateRevenue estimate
Valuation estimate
Teligent IP leadership team
Management profileNumber of profiles
Profiles7 records
Teligent IP subsidiaries and ownership
Company hierarchySubsidiaries1 record
Teligent IP funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Teligent IP M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Teligent IP
What does Teligent IP do?
Teligent IP provides cloud-based hosted voice (VoIP/unified communications), cloud contact center (IRIS Call Center) with intelligent routing and analytics, two-way SMS/MMS/webChat messaging (Teligent Interactive Solution), network services (SD-WAN, monitoring, outsourced tech support), and native Microsoft Teams voice integration. Built on Cisco/BroadSoft Broadworks infrastructure with 100% geo-redundant network across ORD and IAD data centers, the offering is delivered through the Teligent Communicator cross-platform softphone and sold as subscription-based per-seat services to SMB through Fortune 500 enterprises.
Is Teligent IP a public or private company?
Teligent IP is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Teligent IP founded?
Teligent IP was founded in 2012. It employs 51 to 100 people.
Where is Teligent IP based?
Teligent IP is headquartered in Austin, United States, in the North America region.
How does Teligent IP make money?
Six revenue lines are on record. Hosted Voice / VoIP Services are the primary driver. The others are call Center Solutions, SMS & Messaging (Interactive Solution), SIP Trunking, network Services (SD-WAN, Monitoring) and microsoft Teams Voice Integration.
Who are Teligent IP's main competitors?
Direct peers on record are Nextiva, RingCentral, Vonage (Ericsson), Ooma, 8x8, Five9, Mitel and Jive Communications (GoTo). Emerging players are Zoom (Zoom Phone) and Dialpad.
Does Teligent IP have an API?
No public API is recorded for Teligent IP.
What industry is Teligent IP in?
Teligent IP's product category is Cloud Communications / Unified Communications as a Service (UCaaS). Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice. Its NAICS code is 517111 and its SIC code is 7385.