Aceso

What Aceso does

Aceso is a healthcare technology company founded in 2009 in Boston, Massachusetts and headquartered in Wilbraham, Massachusetts, operating as Aceso Interactive, Inc. The company sells a unified intelligence platform branded Aceso Sphere (relaunched April 2026) that connects clinical, operational, and patient experience data into a shared real-time context for hospitals and health systems. The platform is organized around three integrated domains: Patient Sphere (bedside engagement, education, communication, virtual care), Care Team Sphere (Door Board, Clinical Status Board, real-time clinical documentation), and Operations Sphere (enterprise digital signage, wayfinding, service coordination). Underlying the suite is the "Pane of Glass" architecture, which transforms in-room smart TVs and connected displays into customizable canvases that consume data directly from Epic, Oracle Health, and MEDITECH EHRs without adding clinician workflow.

The platform is endpoint-agnostic and runs natively on Samsung TIZEN/TEP displays (where Aceso is a certified developer), LG webOS Smart Hospital TVs, and HP | Poly video collaboration devices. Aceso holds three USPTO patents covering command-and-control features and operates with healthcare-grade SLAs (99.999% uptime, <60-second update latency). The company leverages AI in feature-level capacities, including ambient listening for clinical visit capture, predictive analytics for fall risk and sepsis triggers, NLP-driven personalization, and agentic UI for service requests, though the core competitive advantage is EHR-to-display integration and OEM hardware partnerships rather than proprietary AI models.

Aceso's business model combines multi-year enterprise software subscriptions, fully managed services (hardware procurement, installation, 24/7 monitoring, content management, lifecycle support), professional implementation services, and technology licensing to hardware partners. Pricing is quote-based with patient-room deployment under $2,000 per room versus $10,000+ for mobile cart alternatives. The company reaches customers through direct enterprise field sales plus channel/OEM partnerships with HP, Samsung, LG, and Zoom, and through participation in HIMSS, ViVE, InfoComm, and nursing leadership events. The customer base spans large health systems (Cleveland Clinic, Mass General, Mayo Clinic), community hospitals, critical access and rural hospitals (Fairchild Medical Center, Nantucket Cottage Hospital), ambulatory clinics, and specialty facilities across North America, with thousands of providers and patients on the platform.

Name

Aceso

Legal name

Aceso Interactive, Inc.

Website

https://aceso.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1–10 employees

Short description

Aceso provides the Aceso Sphere unified platform for patient engagement, clinical communication, and digital signage across hospitals and health systems, integrating EHR data from Epic, Oracle Health, and MEDITECH into in-room displays through OEM partnerships with Samsung, LG, HP, and Zoom.

Ownership category

akta.pro rank

Product category

Healthcare Patient Engagement Software

NAICS

Software Publishers (513210), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

akta.pro secondary industries

Enterprise Integration Engines & Interface Management (HL7 v2/X12/API) (HLACABAC), Virtual Specialty Care Platforms (tele-stroke, tele-ICU, tele-derm, tele-cardiology) (HLALABAD)

Keywords

• Patient engagement software
• Healthcare digital signage
• Clinical communication platform
• Hospital digital displays
• Virtual care solutions

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Enterprise Software Licenses and Subscriptions: Multi-year enterprise contracts with hospitals and health systems for platform access and software licensing. Includes implementation and ongoing support services.
2. Platform as a Service / Managed Services: Fully managed digital signage and patient engagement platform with hardware procurement, installation, monitoring, content management, and lifecycle support bundled as turnkey service.
3. Professional Services and Implementation: Implementation, customization, and integration services for healthcare organizations deploying Aceso platform solutions.
4. Technology Licensing: Licensing of Aceso's patented technology to hardware partners and healthcare technology companies for integration into their platforms.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

Aceso Interactive develops and sells Aceso Sphere, a unified intelligence software platform that connects clinical, operational, and patient experience data into a shared real-time context and delivers it to digital endpoints in hospitals, including smart TVs, displays, and kiosks. The platform includes patient engagement, digital whiteboards, virtual care, clinical status boards, door boards, and enterprise digital signage, and is sold primarily as multi-year enterprise subscriptions to hospitals and health systems across North America.

Product overview

Aceso offers a unified platform architecture centered on Aceso Sphere, which integrates three connected domains: Patient Sphere (patient engagement, education, communication), Care Team Sphere (clinical status, door boards), and Operations Sphere (digital signage, communications). The platform is built on the Aceso Pane of Glass toolkit that transforms digital displays into customizable interfaces consuming data from EHRs and third-party services. Legacy products including UpCare, UpTech, eCareBoard (eCB), and Hospital Television (HTV) are incorporated into the current Aceso Sphere branding. The company provides solutions for digital signage, virtual care, clinical communication, and patient engagement delivered through partnerships with Samsung (TIZEN/TEP), LG (webOS), HP/Poly, and Zoom, and integrates with Epic, Oracle Health, MEDITECH, Collette Health, and LanguageLine.

Differentiator

Problem solved

Functional benefit

Brands

• Aceso Sphere: Unified intelligence platform connecting clinical, operational, and patient experience data into one shared real-time context. Organized around Patient Sphere, Care Team Sphere, and Operations Sphere.
• Pane of Glass
• UpCare
• UpTech
• eCareBoard
• Digital Whiteboard
• Virtual Care
• Clinical Status Board
• Door Board
• Digital Signage

Products and services

• Aceso Sphere Unified intelligence software platform that connects clinical, operational, and patient experience data into one shared real-time context and delivers it through Patient Sphere (engagement, education, communication), Care Team Sphere (clinical status boards, door boards), and Operations Sphere (digital signage, communications). Sold to hospitals and health systems via multi-year enterprise subscriptions.
• Aceso Pane of Glass Underlying platform toolkit that turns in-room TVs, tablets, and displays into customizable interfaces consuming and presenting data from clinical, AI, and operational systems. Runs natively on Samsung TIZEN/TEP, LG webOS, and HP/Poly devices without additional hardware.
• UpCare Patient Engagement Solution Patient engagement solution that gives inpatients access to personalized care plan information, hospital information, entertainment, relaxation content, medication information, video conferencing, and environmental controls via Smart TV. Sold to hospitals such as Cleveland Clinic under multi-year enterprise contracts.
• UpTech Integrated Technology Platform Integrated in-room technology platform enabling voice control of thermostat, lighting, and blinds, personalized TV, meal ordering, and bidirectional video communication with clinicians and family. Deployed alongside UpCare at hospitals such as Nantucket Cottage Hospital.
• eCareBoard (eCB) Electronic whiteboard suite for hospital patient care rooms that digitizes the traditional dry-erase whiteboard, providing a centralized location for care team, patient, and family to view care plans, goals, activities, diet, and clinical information. Runs on LG and other Smart TV platforms.
• Aceso Virtual Care Platform Virtual care platform enabling clinical and non-clinical staff to communicate with patients via video chat through the patient room television, including virtual nursing and observation delivered through Collette Health integration and Zoom video collaboration.
• Hospital Television (HTV) Digital Signage Digital signage solution enabling strategic content delivery to endpoints including kiosks, media walls, mobile devices, and television displays for wayfinding, physician directories, donor recognition, and hospital communications. Deployed at hospitals such as Massachusetts Eye and Ear, Mayo Clinic, Southcoast Health, and Baptist Health Care.

Quantifiable outcome

• 99.999% uptime SLA with proactive monitoring
• +3 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability11 records

Feature8 records

Partnerships

Ten partnerships are on record, tiered core, minor and strategic.

• Zoom Video CommunicationscoreTechnology or Integration · 9 March 2026Joint participation at HIMSS showcasing integrated solutions with Zoom video collaboration. Aceso demonstrating innovations developed in partnership with Zoom for patient engagement and virtual care.
• HP (HP, Inc.)coreTechnology or Integration · 18 November 2025Strategic partnership integrating Aceso Interactive Patient Care Platform with HP | Poly video collaboration solutions. Enables healthcare providers to deliver seamless, interactive patient engagement experiences through HP | Poly devices without additional hardware or IT integrations.
• Samsung Electronics AmericacoreTechnology or Integration · 6 November 2025Strategic partnership with Samsung as certified developer on TIZEN and TEP operating systems. Enables seamless integration of Aceso patient engagement and digital signage solutions across Samsung's commercial healthcare displays. Seven hospital health system deployed Aceso across 1,000+ Samsung displays.
• Collette HealthcoreTechnology or Integration · 7 October 2025Integration partnership combining Collette Health's AI-powered virtual care platform (virtual observation, virtual nursing, workforce augmentation) with Aceso's Pane of Glass technology. Delivers seamless virtual care through in-room televisions without additional hardware.
• LG Business SolutionscoreTechnology or Integration · 11 October 2023Collaboration with LG running Aceso Pane of Glass natively on LG Smart Hospital TVs. Leverages superior processing power of LG displays to host platform without additional hardware, simplifying system design and lowering total costs.
• Home Base (National Center of Excellence)minorStrategic or Co-development Partner · 17 May 2023Home Base, a national nonprofit dedicated to healing invisible wounds of war for Veterans and Families, selected Aceso digital platform for their National Center of Excellence at Navy Yard Charlestown, Boston. Aceso provides digital display for storytelling and program information.
• LanguageLine SolutionsstrategicTechnology or Integration · 1 December 2022Integration of LanguageLine translation services into Aceso UpCare platform. LanguageLine provides 24/7 services across 240+ languages with 16,000 trained interpreters for healthcare provider communication.
• Sirius Computer SolutionsstrategicChannel Partner/ Reseller/ Distributor · 9 September 2019Partnership with Sirius, a leading national IT solutions integrator, to deliver Aceso UpTech and UpCare solutions nationwide. Sirius provides design, implementation, and optimization services for healthcare clients.
• Truven Health Analytics (IBM)strategicTechnology or Integration · 24 May 2016Partnership to deliver medication information to patients' bedside TV, mobile device, whiteboard, or eCareBoard. Integrates Truven healthcare data and analytics with Aceso patient engagement platform.
• Carousel IndustriesstrategicChannel Partner/ Reseller/ Distributor · 2 February 2016Partnership combining Carousel's communication and network technologies with Aceso's patient engagement solutions for the global healthcare market.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• GetWellNetwork: Direct peer providing interactive patient engagement, digital care plans, and bedside entertainment for hospitals. Closely comparable to Aceso's Patient Sphere and UpCare offerings across health system customers.
• SONIFI Health: Direct competitor delivering interactive patient engagement, education, and entertainment on hospital room TVs. Overlaps directly with Aceso's Pane of Glass platform and inpatient engagement use cases.
• pCare by Unison Care: Direct peer offering interactive patient care systems including digital whiteboards, patient engagement, and TV-based bedside services. Competes head-to-head with Aceso's UpCare and eCareBoard products in hospital rooms.
• eVideon: Direct peer providing digital patient engagement, interactive whiteboards, and digital signage on hospital smart TVs. Closely comparable technology stack and target buyer to Aceso's Pane of Glass and Door Board.
• TeleHealth Services (HSTechnology): Direct competitor in interactive patient engagement, digital whiteboards, and hospital digital signage. Targets the same large health system buyers and rooms-based workflow that Aceso serves.
• Caregility: Direct peer in virtual care and clinical collaboration, including virtual nursing and observation on in-room displays. Comparable to Aceso's virtual care integrations via Collette Health and Zoom.
• CipherHealth: Peer in patient engagement, rounding, and care communication workflows for hospitals. Overlaps with Aceso's Care Team Sphere and post-discharge engagement use cases.

Emerging players

• Health Recovery Solutions (HRS): Emerging player focused on remote patient monitoring and post-acute patient engagement. Adjacent to Aceso's virtual care and rural care use cases but oriented to home rather than inpatient settings.

Broad incumbents

• Epic Systems: Dominant US acute-care EHR vendor whose MyChart Bedside and other patient-facing features overlap with Aceso's Patient Sphere. As Epic deepens native patient experience, it is both Aceso's most important data source and a structural competitive threat.
• Baxter International (Hillrom / Voalte): Broad incumbent in hospital communications and connected care through Hillrom and Voalte, including clinical communication and workflow tools. Competes in adjacent layers of the same enterprise healthcare IT stack that Aceso addresses.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Aceso_UpCare

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aceso