What Dokotela does

Dokotela is an Australian telehealth company that connects patients nationwide with psychiatrists, psychologists, geriatricians, nurse practitioners, and other mental health specialists via a secure online booking and video-consultation platform. Founded in 2017 and headquartered in Sydney, the company targets individuals seeking mental health assessment and treatment (including ADHD, autism, anxiety, depression, eating disorders, and addiction), general practitioners who refer patients and receive asynchronous specialist advice through the Dokotela Messenger Group, and regional or vulnerable populations reached through Primary Health Network (PHN) partnerships such as CESPHN. The platform integrates with COVIU for video, Best Practice software for records, and Healthlink EDI for referrals, and has incorporated an AI-assisted transcription module to support clinician documentation, with all clinical output reviewed and finalized by practitioners.

Dokotela operates a fee-for-service model in which independent practitioners set consultation prices (ranging approximately AUD $210–$955 per session depending on appointment type and specialty), with Medicare rebates available for eligible patients and bulk-billing available for Modified Monash Model MM2–MM7 areas under MBS Items 291 and 294. Revenue is diversified across patient out-of-pocket fees, Medicare rebates, PHN-funded bulk-billed assessments, workers' compensation and DVA billing through its Insurer Programs, and medico-legal services. Referrals flow in via fax, Healthlink EDI, email, and PHN telehealth hubs, and the company has supported over 14,000 people in regional and remote areas, reporting a Did Not Attend (DNA) rate below 5%. In March 2024, RealVC led a AUD $2 million seed round to fund service expansion and entry into new markets.

Name

Dokotela

Legal name

Dokotela Pty Ltd

Website

https://dokotela.com.au

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Dokotela is an Australian telehealth platform connecting patients nationwide with psychiatrists, psychologists, and mental health specialists, with particular focus on regional, remote, and vulnerable populations via GP referrals and PHN-funded programs.

Ownership category

akta.pro rank

Product category

Telehealth Mental Health Services

NAICS

Offices of Physicians, Mental Health Specialists (621112), Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Psychiatry & Medication Management Platforms (HLALAEAB)

akta.pro secondary industries

Neurodevelopmental & Behavioral Therapy Platforms (ADHD/Autism/Behavioral Coaching) (HLALAEAJ), Serious Mental Illness (SMI) Telepsychiatry & Care Coordination Platforms (HLALAEAH)

Keywords

• Telehealth psychiatry
• Mental health services
• ADHD assessment
• Psychology counseling
• Regional telehealth

Headquarters

HQ city

Ultimo

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Psychiatric Consultation Fees: Patients pay consultation fees for psychiatry appointments. Fees vary by appointment type (new client, review, ADHD assessment) and practitioner, ranging from approximately $385-$955. Medicare rebates are available for eligible patients, reducing out-of-pocket costs.
2. Psychology Consultation Fees: Psychology appointments at $210-$300 per 50-minute session with Medicare rebates available through item numbers 91170, 91167, and 80115.
3. PHN Funded Programs: Partnership with Primary Health Networks (PHNs) like CESPHN to provide bulk-billed or subsidized psychiatric assessments for eligible patients in regional and remote areas.
4. Government Contracts: Referrals come from GPs, PHN-funded programs, and government contracts, providing a diversified referral base and revenue stream.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Dokotela delivers specialist psychiatric, psychological, and related mental health consultations to Australian patients through a secure telehealth video-conferencing platform, with online booking and an AI-assisted transcription scribe. Services include general psychiatry, ADHD and ASD assessment, psychology, child and adolescent mental health, older persons (60+), eating disorders, addiction and recovery, rehabilitation/workplace, parental and family health, medico-legal, geriatric, and nurse practitioner care, supported by GP referrals and PHN-funded programs.

Product overview

Dokotela operates as a telehealth psychiatry and mental health platform offering a unified ecosystem of connected services. The core platform combines secure online booking and video-conferencing technology with a network of psychiatrists, psychologists, and mental health specialists. The product portfolio centers on the Telehealth Psychiatry Platform as the foundational infrastructure, which enables delivery of clinical services including ADHD/ASD Assessment Services, General Mental Health Services, Psychology Services, and specialized programs for Child & Adolescent, Older Persons (60+), Eating Disorders, Addiction & Recovery, Rehabilitation & Workplace, and Parental & Family Health. Additional services include Medico-Legal, Geriatrician, and Nurse Practitioner offerings. The platform integrates with PHN Funding Programs and Insurer Programs for subsidized access, and recently added an AI-Assisted Appointment Transcription module for clinical documentation support. Dokotela's services are accessible nationwide via telehealth, with particular focus on regional and remote Australian communities.

Differentiator

Problem solved

Functional benefit

Products and services

• Telehealth Psychiatry Platform Secure online booking and video-conferencing telehealth platform that connects patients across Australia with specialist psychiatrists, psychologists, and mental health professionals for remote consultations.
• ADHD and ASD Assessment Services Comprehensive ADHD assessments for adults and children covering diagnostic evaluation, symptom understanding, and treatment exploration, plus Autism Spectrum Disorder (ASD) assessments.
• General Mental Health Services Psychiatric services covering a comprehensive approach to mental wellness, including assessment and personalised treatment plans delivered in collaboration with patients' GPs and multidisciplinary teams.
• Psychology Services Psychological therapy and counselling services delivered by registered and clinical psychologists, complementing psychiatric care for holistic mental health treatment.
• Child and Adolescent Mental Health Services Specialised mental health services supporting children and adolescents with personalised treatment plans, in close collaboration with families and GPs.
• Older Persons Mental Health Services (60+) Mental health services for adults aged 60 and over focused on independent living, mental strength, and integrated physical-mental healthcare coordinated with GPs.
• Eating Disorders Services Specialised eating disorder care including tailored treatment plans, ongoing psychological and nursing support, and GP coordination throughout recovery.
• Addiction and Recovery Services Diagnosis and treatment of addictions with personalised treatment plans, multidisciplinary team support, and GP collaboration for lasting recovery.
• Rehabilitation and Workplace Health Services Mental health support for returning to work after mental illness-related absence, including workers' compensation scheme coordination to minimise out-of-pocket costs.
• Parental and Family Health Services Mental health diagnosis and treatment services for individuals before, during, and after pregnancy and throughout the parenting journey.
• Medico-Legal Services Specialised psychiatric services for legal contexts including DVA reports, driving assessments, firearms licence reviews, and medico-legal reporting.
• Geriatrician Services Specialised medical services for older adults delivered by geriatricians, including initial assessments and ongoing care management.
• Nurse Practitioner Services Clinical services delivered by nurse practitioners including referrals, pathology coordination, and clinical consultations.
• PHN Funding Programs Primary Health Network funded mental health programs that improve accessibility of psychiatric services in underserved areas, including bulk-billing options for eligible patients.
• Insurer Programs Mental health services covered through private health insurance arrangements, including Workcover and DVA billing for eligible patients to reduce out-of-pocket costs.
• AI-Assisted Appointment Transcription AI-powered real-time transcription of telehealth consultations using an AI scribe that generates session transcripts to assist clinicians in drafting clinical notes and treatment correspondence, with clinician review and finalisation.

Quantifiable outcome

• Over 14,000 people supported in regional and remote areas
• +2 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability3 records

Feature3 records

Partnerships

Two partnerships are on record, tiered flagship and minor.

• Central Eastern Sydney Primary Health Network (CESPHN)flagshipStrategic or Co-development PartnerTransformative partnership providing psychiatry services in CESPHN region. Includes support platforms for GPs, telehealth hubs for vulnerable populations, and quarterly reviews for continuous improvement. The partnership has dramatically improved access to psychiatry where none existed before.
• MedcastminorOthersMedcast is listed as a trusted partner/logo on Dokotela's website, indicating some form of collaboration or referral relationship in the mental health sector.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Updoc: Australian telehealth service focused on online consultations with Australian-registered doctors. Operates a very similar model to Dokotela for digital-first patient consultations, with comparable billing mechanics and consumer acquisition approach.
• Headspace Australia: National youth mental health foundation providing counseling, telehealth, and clinical services to young Australians (12-25). Directly competes with Dokotela's child & adolescent mental health vertical and shares the mission-driven positioning around access to youth psychiatric care.
• Eucalyptus (Juniper): Australian telehealth platform offering online clinic services including mental health (Juniper). Operates a similar digital clinic model with consultations, recurring subscriptions, and employer/health plan partnerships, making it the closest direct peer to Dokotela's consumer-facing psychiatry platform.
• Mosh: Australian telehealth platform providing online consultations across multiple specialties, with strong overlap to Dokotela's model of subscription-based digital consultations, GP-led intake, and consumer-paid mental health services.

Broad incumbents

• Medibank Health Services: Large Australian private health insurer with telehealth and in-person healthcare services including mental health programs. Competes indirectly with Dokotela's insurer-funded and Workcover channels while offering a far wider portfolio of health services.
• BetterHelp: Global online therapy platform providing subscription-based access to licensed therapists via messaging and video. Competes with Dokotela's psychology vertical and represents the international benchmark for consumer tele-mental health at scale.
• Teladoc Health: Global telehealth leader offering virtual care across mental health, primary care, and specialty services. Overlaps with Dokotela on mental health delivery and physician-network models, though operating at vastly greater scale across multiple countries and specialties.
• Bupa Telehealth / Bupa Health Services: Major Australian health insurer offering telehealth services including mental health consultations as part of a broader portfolio of health insurance and provider services. Overlaps with Dokotela on tele-psychiatry delivery but operates at a much larger scale across all of healthcare.
• Lyra Health: Global enterprise mental health benefits platform offering tele-therapy and psychiatry through employer-sponsored plans. Operates in a similar tele-psychiatry category as Dokotela but anchored in employer/insurer contracting rather than direct consumer GP referrals.

Emerging players

• ReachOut Australia: Australian online mental health organization providing digital support services for young people including peer support and self-help resources. Adjacent to Dokotela's youth mental health vertical, with complementary rather than fully overlapping offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Dokotela.Australia
• LinkedInau.linkedin.com/company/dokotela-australia

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dokotela