Torchlight
Torchlight is a B2B digital caregiver support platform sold to employers and health plans, offering personalized guidance, expert advising, and concierge services to employees caring for children and elderly loved ones, now operating as a product track within LifeSpeak Inc.
- Company typePrivate
- Founded2014
- HeadquartersBurlington, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Torchlight does
Torchlight (legal entity: EnCompass Education Solutions, Inc.) is a digital-first caregiver support platform sold on a B2B2C basis to employers and health plans as an employee/member benefit. The platform unifies two sub-products, Torchlight Child and Torchlight Elder, under the "Parenting & Caregiving" umbrella and delivers a personalized dashboard, decision-support tools, a curated knowledge base spanning hundreds of topics from birth through end-of-life, one-on-one expert advising with 90+ credentialed specialists, concierge services, and a secure electronic file cabinet. Its core technology is a rule-based, profile-driven recommendation engine that populates the dashboard from intake responses on age, stage, diagnoses, location, and concerns; the platform supports text, video, and audio modalities and is delivered via web and mobile. The company holds SOC2 Type 2 certification and operates under Massachusetts-governed terms of service.
Commercially, Torchlight sells to HR leaders and C-level buyers at employers and to health plans via direct enterprise field sales supplemented by benefits consultants and HR technology partners. Pricing is a discounted fixed fee plus per-member-per-month (PEPM) subscription in three tiers, bundled with an introductory set of 1:1 expert advising sessions, a one-time implementation fee, and optional mid-contract session add-ons. Standard contracts are 36 months billed annually, and each client is assigned a dedicated Client Success Manager through a four-step, 30-day implementation. Torchlight reports 3.78 million family members covered, 84% of members feeling positive about their employer post-use, and 115+ hours saved per user per year.
Torchlight was founded in 2011 (or 2014, depending on source) and was acquired by LifeSpeak Inc. in December 2021, becoming the Parenting & Caregiving Wellness Track within LifeSpeak's broader employee wellbeing platform, alongside Mental Health, Fitness & Nutrition, and Substance Use Health. The product is available in the US and in a French-language Canadian variant, with its earliest institutional funding totaling approximately $3.2M from Bonsal Capital across a 2015 Series 1 and a 2017 Series 2.
Torchlight firmographics
Firmographics- Name
- Torchlight
- Legal name
- EnCompass Education Solutions, Inc.
- Website
- https://torchlight.care
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Torchlight is a B2B digital caregiver support platform sold to employers and health plans, offering personalized guidance, expert advising, and concierge services to employees caring for children and elderly loved ones, now operating as a product track within LifeSpeak Inc.
- Ownership category
- akta.pro rank
Torchlight industry classification
Industry- Product category
- Employee Benefits Software
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Other Individual and Family Services (624190)
- SIC
- Services-Social Services (8300), Services-Management Services (8741)
- akta.pro primary industry
- Family Caregiver Coaching, Education & Support (HSABAIAI)
Keywords
Where Torchlight is headquartered
LocationHeadquarters
- HQ city
- Burlington
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Torchlight business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Employer Subscription (PEPM): Flexible blended fee structure with discounted fixed fee plus per-member-per-month (PEPM) pricing in three tiers. Base fee includes introductory bundle of 1:1 expert advising sessions; additional session bundles available mid-contract. Standard contracts are 36 months, billed annually.
- Implementation Services: One-time incremental implementation fee covers set-up, integration, and turn-key communications/promotion kit
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Three-tier PEPM pricing model |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
Torchlight product offering
Product offeringCore offering
Torchlight is a digital-first comprehensive caregiver support platform sold to employers and health plans as an employee benefit. It provides personalized content, one-on-one expert advising from 90+ credentialed advisors, and concierge services to help working caregivers manage care for children and elderly loved ones. The platform combines a knowledge base, recommendation engine, and human advisory services.
Product overview
Torchlight is a digital-first comprehensive caregiver support platform consisting of two sub-products — Torchlight Child and Torchlight Elder — unified under the Torchlight Parenting & Caregiving umbrella. The platform combines a personalized digital knowledge base, one-on-one expert advising, and concierge services to support employee caregivers across the full continuum of caregiving from birth through end of life. Torchlight was acquired by LifeSpeak Inc. in December 2021 and is now offered as a product within the LifeSpeak family of employee wellbeing solutions. The platform also integrates with employers' existing EAP programs as a complementary layer rather than a replacement.
Differentiator
Problem solved
Functional benefit
Brands
- Torchlight Child: Digital caregiver support platform for parents and caregivers of children, covering topics including Autism, developmental challenges, IEP processes, and educational support.
- Torchlight Elder
Products and services
- Torchlight Parenting & Caregiving Digital-first comprehensive caregiver support solution for employers, health plans, and member organizations. Provides employee caregivers with access to a knowledge base, one-on-one advising, and concierge services across the full continuum of caregiving from birth through end of life.
- Torchlight Child Child caregiving module supporting parents and caregivers of children with topics including Autism, developmental challenges, IEP processes, school advocacy, cyberbullying, screen-time management, and behavior support.
- Torchlight Elder Elder caregiving module supporting caregivers of aging loved ones with topics including senior scams, housing options, estate and financial planning, Alzheimer's and dementia screening, and home safety.
- Expert Advising Services One-on-one expert advising and local-level support from credentialed specialists (MSW, LCSW, PhD, JD, MBA, etc.). Members are matched with appropriate experts and sessions are typically scheduled within 2 business days followed by personalized action plans.
- Concierge Services Concierge-level support helping employees find additional resources, complete complex forms (healthcare, housing, special education documents), and navigate the caregiving system.
Quantifiable outcome
- 84% of members feel positive about their employer after using the platform
- +3 more outcomes
Companies that use Torchlight
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles2 records
Torchlight technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature5 records
Torchlight partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- LifeSpeakTorchlight is a product of LifeSpeak Inc. LifeSpeak acquired Torchlight in December 2021. LifeSpeak is a digital wellbeing platform serving more than 14 million people worldwide. Torchlight Parenting & Caregiving has been fully integrated into LifeSpeak's wellness platform as the Parenting & Caregiving Wellness Track, complementing Mental Health, Fitness & Nutrition, and Substance Use Health tracks.
Scale indicators9 records
Recent moves6 records
Expansion highlights5 records
Torchlight competitors and assessment
Company assessmentOthers
- AARP: AARP is a major nonprofit providing caregiver resources, education, and policy advocacy for the 50+ population. It is an ecosystem participant rather than a direct competitor, but its caregiver content and family-caregiving resources shape employer expectations of caregiver benefits.
Broad incumbents
- Lyra Health: Lyra Health provides mental health and family-care benefits to employers, with a Family Care benefit that overlaps with Torchlight's caregiver support. It is a broader incumbent competing for the same HR benefits wallet and has the scale to bundle caregiver services.
- Spring Health: Spring Health is an enterprise mental-health and wellbeing platform that increasingly bundles family and caregiver support. It competes with Torchlight for the same HR decision-makers and could absorb caregiver benefits into its broader platform offering.
- Care.com: Care.com operates a major caregiver marketplace used by employees, with an enterprise benefits offering (Care@Work) that overlaps Torchlight's family-caregiver support. It is a broader incumbent with consumer brand reach that employers may prefer for back-up care.
- Modern Health: Modern Health is a broad employee mental-wellbeing platform sold to enterprise HR buyers, which could expand into caregiver support as a feature. It competes for the same HR benefit budget and is part of the same enterprise wellness consolidation wave as LifeSpeak/Torchlight.
- Bright Horizons: Bright Horizons is a large employer-sponsored child care and back-up care benefits provider that competes for the family-care portion of HR benefit budgets. While more focused on child care, it overlaps with Torchlight Child in addressing working parents.
Emerging players
- Cariloop: Cariloop delivers caregiver support and care-coordination services to employers and health plans, pairing digital tools with human Care Coaches. It is an emerging competitor in the same caregiver-support benefits category as Torchlight.
- Welfie: Welfie provides a caregiver support and family-care platform marketed to employers and payers with a focus on identifying and engaging working caregivers. It competes in the same buyer conversation as Torchlight, though with a narrower elder-care emphasis.
Direct peers
- Homethrive: Homethrive offers a caregiver support benefit combining digital tools with live guides for employees caring for aging loved ones, sold through employers and health plans. It overlaps directly with Torchlight's elder-care module and similar B2B2C distribution.
- Wellthy: Wellthy provides a digital care-coordination platform for working caregivers of children, aging adults, and people with disabilities, sold to employers and health plans. It is the most directly comparable peer to Torchlight across product scope, target buyer, and caregiver-coaching service model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Torchlight social profiles
Digital presenceTorchlight compliance and trust
Trust signalCompliance1 record
Torchlight financial estimates
Financial estimateRevenue estimate
Valuation estimate
Torchlight leadership team
Management profileNumber of profiles
Profiles13 records
Torchlight funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Torchlight M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Torchlight
What does Torchlight do?
Torchlight is a digital-first comprehensive caregiver support platform sold to employers and health plans as an employee benefit. It provides personalized content, one-on-one expert advising from 90+ credentialed advisors, and concierge services to help working caregivers manage care for children and elderly loved ones. The platform combines a knowledge base, recommendation engine, and human advisory services.
Is Torchlight a public or private company?
Torchlight is a private company. It is classified as corporate owned and is currently operating.
When was Torchlight founded?
Torchlight was founded in 2014. It employs 11 to 50 people.
Where is Torchlight based?
Torchlight is headquartered in Burlington, United States, in the North America region.
How does Torchlight make money?
Two revenue lines are on record. Employer Subscription (PEPM) is the primary driver. The others are implementation Services.
Who are Torchlight's main competitors?
AARP is listed as an others. Broad incumbents are Lyra Health, Spring Health, Care.com, Modern Health and Bright Horizons. Emerging players are Cariloop and Welfie. Direct peers are Homethrive and Wellthy.
Does Torchlight have an API?
No public API is recorded for Torchlight.
What industry is Torchlight in?
Torchlight's product category is Employee Benefits Software. Its primary akta.pro industry code is HSABAIAI, Family Caregiver Coaching, Education & Support. Its NAICS code is 624120 and its SIC code is 8300.