Cariloop
Cariloop is a B2B caregiver support platform that sells employer-sponsored caregiving benefits to mid-to-large enterprises. Its Caregiver Support Platform combines licensed coaching, vetted provider networks, and care management tools, reaching over two million employees worldwide through PEPM subscriptions.
- Company typePrivate
- Founded2012
- HeadquartersRichardson, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Cariloop does
Cariloop, Inc. is a Richardson, Texas-headquartered B2B software and services company that sells employer-sponsored caregiving benefits to mid-to-large enterprises, reaching more than two million employees worldwide. Founded in 2012 by Michael Walsh and Steven Theesfeld, the company operates as a Public Benefit Corporation and is a Certified B Corporation, structured around a mission-driven caregiver support model. The company's product surface centers on the Caregiver Support Platform®, a registered trademark encompassing three integrated modules: Coaching (personalized guidance from licensed W2 Care Coaches with 12+ years of clinical experience), Provider Networks (vetted childcare, adult care, pet care, and household providers), and Tools & Resources (medication tracking, care team collaboration, and care planning). A complementary Backup Care product offers flexible subsidies and reimbursement for short-term care gaps. AI capabilities are limited to text-based chat assistance and automated response generation, with no disclosed proprietary models or research pipeline.
The company generates revenue primarily through per-employee-per-month (PEPM) subscriptions sold as an employee benefit, with an alternative block-of-cases pricing model for organizations that prefer case-based billing. Cariloop goes to market through an enterprise field sales motion targeting HR leaders, benefits managers, and CHROs at employers with typical minimum group sizes of 50–100 employees, supplemented by channel partnerships with wealth management firms (Raymond James, Quotient Wealth Partners) and care navigation platforms (Grayce). Customer logos span financial services, insurance, manufacturing, energy, automotive, homebuilding, consumer goods, healthcare/nonprofit, education, and municipal government, including DOW, Stellantis, D.R. Horton, Insperity, Ameritas, Hylant, Duracell, Atmos Energy, American Cancer Society, ASPCA, Southern Methodist University, and the City of Allen. Quantified outcomes reported include 3x employer ROI, 79% of employees avoiding unplanned leave, 89% improved perception of employer, 92% customer satisfaction, and average response times under two hours.
The company has raised approximately $43 million in total funding across seven rounds from 2013 through 2024, with the most recent being a $20 million Series C led by ABS Capital in April 2024 with participation from Noro-Moseley Partners and KCRise Fund. The team of 51–100 fully remote employees supports North American operations including Canada. Leadership is anchored by founder-CEO Michael Walsh with a C-suite that includes Chief Financial Officer Ammar Bahrani, Chief Product Officer Keith Scally, Chief Commercial Officer Lisa Leighton, and Chief Care Officer (LPN, HCLC-C) Breanna Boysel, alongside a Board of Directors with independent directors and investor observers. The company holds SOC 2 Type II certification and has earned consecutive-year recognition on the Inc. 5000 list and Deloitte Technology Fast 500.
Cariloop firmographics
Firmographics- Name
- Cariloop
- Legal name
- Cariloop, Inc.
- Website
- https://cariloop.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Cariloop is a B2B caregiver support platform that sells employer-sponsored caregiving benefits to mid-to-large enterprises. Its Caregiver Support Platform combines licensed coaching, vetted provider networks, and care management tools, reaching over two million employees worldwide through PEPM subscriptions.
- Ownership category
- akta.pro rank
Cariloop industry classification
Industry- Product category
- Employee Caregiver Benefits Platform
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Family Caregiver Support, Training & Coaching (HLADAGAK)
- akta.pro secondary industry
- Caregiver Monitoring, Check-In & Family Notification Platforms (HSAHAHAE)
Keywords
Where Cariloop is headquartered
LocationHeadquarters
- HQ city
- Richardson
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Cariloop business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Others
Revenue model
- Employer-Sponsored Subscription (Per Employee Per Month): Cariloop's primary revenue model is a per-employee-per-month (PEPM) subscription where employers pay for access to the Caregiver Support Platform for their employees. This is typically sold as an employee benefit. The company also offers alternative pricing in blocks of cases for organizations that prefer not to subscribe on a per-employee basis.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Per Employee Per Month (PEPM) subscription for employer-sponsored caregiving benefits |
| Subscription | Monthly | Block of cases pricing for organizations preferring case-based pricing |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels8 records
Cariloop product offering
Product offeringCore offering
Cariloop operates a Caregiver Support Platform® that employers purchase as an employee benefit to help their workforce navigate, find, and manage care for children, aging parents, and other loved ones. The platform combines digital tools (care management, medication tracking, provider search) with personalized 1:1 guidance from licensed Care Coaches (RNs, social workers, LPNs averaging 12+ years of experience). A complementary Backup Care product offers flexible subsidies and reimbursement for short-term care gaps during disruptions.
Product overview
Cariloop offers a caregiver support platform primarily serving employers as an employee benefit. The core offering is the Caregiver Support Platform®, which combines three main integrated modules: Coaching (personalized guidance from licensed professionals), Provider Networks (vetted care provider access), and Tools & Resources (care management and collaboration tools). A complementary product, Backup Care, provides flexible short-term care solutions during disruptions. These products work together to help employees navigate, find, and manage care across child care, adult/elder care, and pet care needs.
Differentiator
Problem solved
Functional benefit
Products and services
- Caregiver Support Platform®
Quantifiable outcome
- 3x ROI for employers providing Cariloop solutions
- +13 more outcomes
Companies that use Cariloop
Customer profileNamed customers17 records
Segments4 records
Ideal customer profiles3 records
Cariloop technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature4 records
Cariloop partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered strategic and core.
- Quotient Wealth PartnersstrategicQuotient Wealth Partners partnered with Cariloop to provide caregiving support services to its clients and advisors. The collaboration integrates Cariloop's platform into Quotient's financial offerings, helping families manage caregiving and financial decisions more effectively.
- Raymond JamesstrategicCariloop partnered with Raymond James to provide comprehensive caregiver support services as part of their longevity planning offerings. The collaboration allows Raymond James advisors to access Cariloop's platform and services to assist clients in managing caregiving responsibilities alongside financial decisions.
- GraycecoreGrayce, a care navigation platform, partnered with Cariloop to refer all its clients to Cariloop and ensure continuous caregiver support services. The partnership supports employees balancing work and caregiving by providing coaching, tools, and digital resources. Grayce is embarking on a new chapter by transitioning its clients to Cariloop.
Scale indicators10 records
Recent moves7 records
Expansion highlights7 records
Cariloop competitors and assessment
Company assessmentDirect peers
- Wellthy: Wellthy is the closest direct competitor, offering employer-sponsored caregiver support and care coordination. It competes head-to-head with Cariloop for HR/benefits buyers and follows a similar B2B2C PEPM model serving working caregivers.
- Cleo: Cleo is a global family benefits platform providing employer-sponsored support for parenting, caregiving, and household needs. It overlaps directly with Cariloop's child care, elder care, and backup care offerings for enterprise buyers.
- Maven Clinic: Maven Clinic delivers employer-sponsored virtual care for women's, family, and reproductive health, including parenting and postpartum support. It competes with Cariloop for the same HR/benefits buyers targeting working parents and family caregivers.
- Papa: Papa connects older adults and families with 'Papa Pals' for companionship, transportation, and daily assistance, distributed via health plans and employers. It overlaps with Cariloop's elder care and family caregiver support offerings for similar buyer segments.
Broad incumbents
- Care.com: Care.com is the largest consumer-facing marketplace connecting families with caregivers across child, adult, and pet care. It overlaps with Cariloop's provider network offering but operates a much broader, consumer-led model rather than employer-sponsored benefits.
- Spring Health: Spring Health is a large employer-sponsored mental health benefits platform. It competes for the same benefits budget allocation and partially overlaps with Cariloop's mental health and stress-reduction coaching services.
- Lyra Health: Lyra Health is an employer-sponsored mental health and family-care benefits provider that has expanded into caregiver support. It competes with Cariloop for benefits budget and addresses overlapping stress and well-being outcomes.
Emerging players
- Kinside: Kinside provides employer-sponsored childcare benefits and backup care solutions, including provider matching and subsidies. It overlaps with Cariloop's Backup Care and childcare support offerings for HR/benefits buyers.
- UrbanSitter: UrbanSitter offers a childcare-focused platform with employer partnerships for backup care and family care benefits. It is comparable to Cariloop's child care component but is narrower in scope (no elder care or coaching).
- Wysa: Wysa offers an AI-driven mental health support platform often distributed through employer benefits. It is comparable to Cariloop's stress-reduction and coaching outcomes but uses a primarily digital/AI model versus licensed human coaches.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Cariloop social profiles
Digital presenceCariloop compliance and trust
Trust signalCompliance3 records
Cariloop financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cariloop leadership team
Management profileNumber of profiles
Profiles12 records
Cariloop funding detail
Funding detailFunding overview
Funding rounds7 records
Investors11 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cariloop M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cariloop
What does Cariloop do?
Cariloop operates a Caregiver Support Platform® that employers purchase as an employee benefit to help their workforce navigate, find, and manage care for children, aging parents, and other loved ones. The platform combines digital tools (care management, medication tracking, provider search) with personalized 1:1 guidance from licensed Care Coaches (RNs, social workers, LPNs averaging 12+ years of experience). A complementary Backup Care product offers flexible subsidies and reimbursement for short-term care gaps during disruptions.
Is Cariloop a public or private company?
Cariloop is a private company. It is classified as venture growth investor backed and is currently operating.
When was Cariloop founded?
Cariloop was founded in 2012. It employs 51 to 100 people.
Where is Cariloop based?
Cariloop is headquartered in Richardson, United States, in the North America region.
How does Cariloop make money?
One revenue line is on record: employer-Sponsored Subscription (Per Employee Per Month).
Who are Cariloop's main competitors?
Direct peers on record are Wellthy, Cleo, Maven Clinic and Papa. Broad incumbents are Care.com, Spring Health and Lyra Health. Emerging players are Kinside, UrbanSitter and Wysa.
Does Cariloop have an API?
No public API is recorded for Cariloop.
What industry is Cariloop in?
Cariloop's product category is Employee Caregiver Benefits Platform. Its primary akta.pro industry code is HLADAGAK, Family Caregiver Support, Training & Coaching, with a secondary code of HSAHAHAE, Caregiver Monitoring, Check-In & Family Notification Platforms. Its NAICS code is 624120 and its SIC code is 7372.