Reversso
Reversso is a Chilean B2B SaaS platform that automates post-sale returns and exchanges for e-commerce brands across LATAM, emphasizing exchanges over refunds and serving 350+ apparel, footwear, and retail customers in Chile, Mexico, and Colombia.
- Company typePrivate
- Founded2019
- HeadquartersSantiago, Chile
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Reversso does
Reversso is a Chilean B2B SaaS company founded in 2019 that builds software to automate post-sale operations for e-commerce brands, with a stated emphasis on converting returns into exchanges and upsells. Its platform manages the return merchandise authorization (RMA) lifecycle end-to-end: customer-initiated requests via a brand-customizable portal, automated approval/rejection against configured business rules, courier label generation and tracking across multiple logistics providers, refund processing through a Wallet feature, and an admin dashboard with real-time analytics and AI-assisted NPS tracking. Integrations span e-commerce platforms (Shopify, VTEX, WooCommerce, Magento, Jumpseller, Prestashop), payment gateways (Mercado Pago, Khipu, Kueski, PayPal, Pago Fácil), and local couriers in Chile (Chilexpress, Blue Express, Correos de Chile), Mexico (99 minutos, Estafeta), and Colombia (Servientrega, Coordinadora).
The company sells on a three-tier subscription model — Begin, Grow, and Scale — priced per plan rather than per seat, billed monthly with annual contract options and à la carte feature add-ons. Distribution is hybrid: self-service through Shopify and VTEX app stores and partner channels (Infracommerce, Melonn, Multivende, Blue Express, The Kickass Company) combined with direct enterprise sales via demo requests across Chile, Mexico, and Colombia. The company claims 350+ brand customers globally, including Calvin Klein, Levi's, Tommy Hilfiger, Patagonia, Puma, The North Face, Vans, Dockers, Timberland, Samsonite, Cole Haan, Under Armour, Totto, and CLOE, and reports 72% of customers choosing exchange over refund and 25% of exchanges converting to a higher-value product.
Reversso has raised approximately $1.26 million in disclosed funding across an early Platanus round (October 2020) and a $1.1M seed led by Genesis Ventures with Hero Capital and Grupo Prisma (August 2022). Capital deployment has supported LATAM geographic expansion into Mexico and Colombia, courier and payment-gateway integration depth, and feature development including Wallet for compliant refunds, On-Demand Returns, BORIS (Buy Online Return In-Store), and Stock Break Management launched September 2025. The company is privately held with Benjamín Santa María as CEO and operates offices in Santiago (HQ), Mexico City, and Bogotá.
Reversso firmographics
Firmographics- Name
- Reversso
- Legal name
- Reversso
- Website
- https://reversso.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Reversso is a Chilean B2B SaaS platform that automates post-sale returns and exchanges for e-commerce brands across LATAM, emphasizing exchanges over refunds and serving 350+ apparel, footwear, and retail customers in Chile, Mexico, and Colombia.
- Ownership category
- akta.pro rank
Reversso industry classification
Industry- Product category
- Post-Sale E-commerce Automation
- NAICS
- Business Support Services (5614)
- akta.pro primary industry
- Recommerce, Trade-In & Buyback Collection (TLAAALAM)
- akta.pro secondary industries
- Trade-in, Buyback & Instant Cashout Recommerce (CRAFAGAL), Conversion Rate Optimization (CRO) & Landing Page Optimization (MPAAACAF)
Keywords
Where Reversso is headquartered
LocationHeadquarters
- HQ city
- Santiago
- HQ country
- Chile
- HQ region
- Latin America
Offices3 records
Markets served
Reversso business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription: Reversso operates on a subscription model with three tiers (Begin, Grow, Scale) offering different feature sets and user limits. Pricing is per plan/tier rather than per seat, with monthly billing cycles and the option for annual contracts. Additional features can be purchased separately.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Begin plan with basic features for small teams |
| Subscription | Monthly | Grow plan (most popular) with expanded features |
| Subscription | Monthly | Scale plan with unlimited features |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels5 records
Reversso product offering
Product offeringCore offering
Reversso is a B2B SaaS platform that automates the post-sale lifecycle for e-commerce brands, covering returns, exchanges, RMA tracking, automated refunds, and reverse logistics across multiple online storefronts. The platform emphasizes converting refunds into higher-value exchanges via a product recommendation algorithm and integrates natively with major LATAM e-commerce platforms, payment gateways, and couriers so brands can manage exchanges, returns, and refunds from a single dashboard.
Product overview
Reversso is a B2B SaaS platform offering three subscription tiers (Begin, Grow, Scale) for automating post-sale operations in e-commerce. The core Reversso Platform manages the complete RMA lifecycle through a Customer Portal for self-service and an Admin Dashboard for brand management. The platform emphasizes exchanges over returns, powered by an Upselling in Exchanges feature that recommends higher-value products during the return process. Additional capabilities include Wallet for automated refunds, On-Demand Returns for immediate pickup, Stock Break Management for pre-shipment inventory issues, and Analytics & NPS for customer insights. The platform integrates natively with Shopify and VTEX, with module-based connections to Magento, WooCommerce, Jumpseller, and Prestashop. Reverse logistics integrations span multiple couriers across Chile, Mexico, and Colombia including Chilexpress, Blue Express, Estafeta, and Servientrega. Payment gateway integrations include PayPal, Mercado Pago, Khipu, Kueski, and Pago Fácil.
Differentiator
Problem solved
Functional benefit
Products and services
- Reversso Platform A B2B SaaS platform that automates e-commerce post-sale operations, managing the complete RMA lifecycle from customer exchange or return request through courier logistics, refund processing, and analytics. It is sold to e-commerce brands operating on Shopify, VTEX, WooCommerce, Magento, Jumpseller, and Prestashop who want to convert returns into higher-value exchanges and reduce manual post-sale work.
- Stock Break Management Automated flow that detects stock shortages before orders ship, notifies affected customers, and presents personalized alternative products through the Reversso portal to convert potential cancellations into exchange opportunities. Targeted at e-commerce brands looking to recover revenue from inventory disruptions.
Quantifiable outcome
- 72% of customers choose exchange over refund when using Reversso
- +7 more outcomes
Companies that use Reversso
Customer profileNamed customers20 records
Segments3 records
Ideal customer profiles3 records
Reversso technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration22 records
AI capability5 records
Feature6 records
Reversso partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core and supporting.
- Blue ExpresscoreCourier partner integrated with Reversso offering competitive return logistics rates including $2,990 returns throughout Chile (IVA included for packages up to 15kg), now part of Empresas Copec.
- MelonncoreFulfillment partner integrated with Reversso enabling automated order management and logistics for brands like We Love Luana and True, streamlining the entire post-sale workflow.
- MultivendesupportingIntegrator partner providing additional integration capabilities for multi-channel e-commerce operations.
- VTEXcoreNative integration with VTEX e-commerce platform allowing seamless Reversso deployment for VTEX merchants.
- The Kickass CompanysupportingAgency partner providing marketing and implementation services for Reversso clients.
- LoadingplaysupportingIntegrator partner providing additional technology integration capabilities.
- EdarkstoresupportingFullfilment partner providing logistics and fulfillment services integrated with Reversso.
- CCS (Cámara de Comercio de Santiago)supportingChamber of commerce guild partner supporting e-commerce ecosystem development in Chile.
- Lobo integracionessupportingAgency partner providing integration services for Reversso implementations.
- AMVOsupportingMexican E-commerce Association guild partner supporting industry standards and best practices.
- AmplificasupportingFullfilment partner providing logistics optimization services with Reversso integration.
- MHAsupportingAgency partner providing marketing and consulting services for e-commerce brands.
- MDAsupportingAgency partner providing additional marketing and implementation capabilities.
Scale indicators12 records
Recent moves7 records
Expansion highlights6 records
Reversso competitors and assessment
Company assessmentDirect peers
- Loop Returns: Loop Returns is a US-based SaaS platform focused on automating returns and exchanges for e-commerce brands, directly competing with Reversso on the exchanges-over-refunds value proposition, product recommendation engine during exchanges, and platform integrations with Shopify and major e-commerce systems.
- ZigZag Global: ZigZag Global is a returns management platform serving e-commerce retailers across the UK and EU with carrier integrations and an exchanges-first philosophy, comparable to Reversso in its core returns/exchanges automation and integration-heavy carrier network.
- ReturnGO: ReturnGO is an AI-powered returns and exchanges platform for e-commerce merchants, directly comparable to Reversso in automating RMA workflows, supporting exchanges with upsell logic, and integrating with Shopify, WooCommerce, and other e-commerce platforms.
- Happy Returns: Happy Returns, now owned by PayPal, offers box-free returns and exchanges for e-commerce with a network of drop-off points, directly competing with Reversso's reverse logistics automation on the exchanges-over-refunds mechanic and retailer integrations.
- Outvio: Outvio is a post-purchase and returns management platform for e-commerce with strong integrations across European and LATAM couriers and payment gateways; it overlaps directly with Reversso's LATAM courier integrations and exchanges-over-refunds positioning.
Broad incumbents
- AfterShip: AfterShip is a broader post-purchase experience platform that includes shipment tracking, returns management, and exchanges for global e-commerce brands, overlapping significantly with Reversso's core product while serving a much wider merchant base across geographies.
- Narvar: Narvar provides post-purchase experience software spanning returns, exchanges, tracking notifications, and customer feedback to enterprise retailers; it competes broadly with Reversso in the returns/exchanges category but as part of a wider post-purchase portfolio targeting large global brands.
- Shiprocket: Shiprocket is a broader e-commerce logistics and shipping SaaS serving thousands of merchants with shipping, tracking, and post-purchase capabilities; it is comparable to Reversso at the category level as a horizontal SaaS for e-commerce operations, though significantly larger and broader in scope.
Emerging players
- Yofi: Yofi is a Colombian SaaS platform for e-commerce returns and reverse logistics, overlapping with Reversso's LATAM courier integrations (Servientrega, Coordinadora) and exchange-over-refund positioning for Andean-region merchants.
- ReturnZap: ReturnZap is a Shopify-focused returns management app that competes with Reversso's Shopify integration in the SMB segment, offering self-service returns, exchanges, and shipping label automation targeted at smaller Shopify merchants.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
Reversso social profiles
Digital presenceReversso financial estimates
Financial estimateRevenue estimate
Valuation estimate
Reversso leadership team
Management profileNumber of profiles
Profiles1 record
Reversso funding detail
Funding detailFunding overview
Funding rounds2 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Reversso M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Reversso
What does Reversso do?
Reversso is a B2B SaaS platform that automates the post-sale lifecycle for e-commerce brands, covering returns, exchanges, RMA tracking, automated refunds, and reverse logistics across multiple online storefronts. The platform emphasizes converting refunds into higher-value exchanges via a product recommendation algorithm and integrates natively with major LATAM e-commerce platforms, payment gateways, and couriers so brands can manage exchanges, returns, and refunds from a single dashboard.
Is Reversso a public or private company?
Reversso is a private company. It is classified as venture growth investor backed and is currently operating.
When was Reversso founded?
Reversso was founded in 2019. It employs 11 to 50 people.
Where is Reversso based?
Reversso is headquartered in Santiago, Chile, in the Latin America region.
How does Reversso make money?
One revenue line is on record: saaS Subscription.
Who are Reversso's main competitors?
Direct peers on record are Loop Returns, ZigZag Global, ReturnGO, Happy Returns and Outvio. Broad incumbents are AfterShip, Narvar and Shiprocket. Emerging players are Yofi and ReturnZap.
Does Reversso have an API?
Yes. Private API is available as part of the Scale plan, enabling custom integrations and advanced functionality. No public API documentation URL or SDK information was found in the source material.
What industry is Reversso in?
Reversso's product category is Post-Sale E-commerce Automation. Its primary akta.pro industry code is TLAAALAM, Recommerce, Trade-In & Buyback Collection, with a secondary code of CRAFAGAL, Trade-in, Buyback & Instant Cashout Recommerce. Its NAICS code is 5614.