Mediot (FarHugs)
Mediot (FarHugs) is a Taiwan-based digital mental health company that combines an AI-powered therapist matching platform (HugBee) with three physical psychiatric clinics in Greater Taipei offering counseling, psychiatry, Deep TMS, and child psychological assessment services to individual consumers and enterprise clients.
- Company typePrivate
- Founded2017
- HeadquartersTaipei, Taiwan
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What Mediot (FarHugs) does
Mediot Co. Ltd., operating commercially as FarHugs, is a Taiwan-based digital mental health company founded in 2017 and headquartered in Taipei. It runs a vertically integrated mental health ecosystem that combines a digital matching platform (FarHugs 遠距抱抱) with a physical clinic network (FarHugs Clinic 抱抱心身醫學診所). The digital platform centers on HugBee (哈格比), a text-based conversational AI chatbot that conducts structured psychological intake conversations with users, administers self-assessment forms, and recommends therapists from a network of 470+ credentialed professionals; matches are confirmed by therapists within 1–2 days. The platform has accumulated 143,336+ registered users and 341,787+ completed counseling appointments (approximately 18.8 million minutes of service).
The company's core products span AI-driven therapist matching, online video counseling, in-person psychiatric and psychological counseling at three Greater Taipei clinic branches (Shilin, Linkou, Zhongshan), advanced neuromodulation via BrainsWay Deep TMS (dTMS) at the Shilin branch, child psychological assessments (WISC-V, ADOS, CPT-3), and B2B enterprise mental health plans. The technology stack combines an AI conversational front-end (HugBee), a digital appointment management and video consultation system, and LINE official account integration as the primary booking and engagement channel. The company holds ISO 27001 certification for information security and operates a public-welfare initiative that allocates 1% of clinic appointment revenue to a fund supporting low-income families.
FarHugs monetizes primarily through per-session fees (NT$2,000–2,500 per 50-minute individual session; NT$3,000–4,000 per 80-minute couple session), supplemented by pay-as-you-go pricing for child assessments and psychiatry consultations, a reduced-cost intern counselor program, and subscription-based enterprise health plans for corporate clients. Go-to-market is hybrid: a self-serve digital front-end (website + LINE + HugBee) funnels consumers into either online counseling or physical clinic appointments, while a separate direct sales motion targets corporate clients. The company has raised approximately US$2.17 million across three funding rounds (2019, 2020, 2023) from Smart Capital Taiwan and SparkLabs Taiwan, and is led by founder and CEO Cary Hsieh.
Mediot (FarHugs) firmographics
Firmographics- Name
- Mediot (FarHugs)
- Legal name
- Mediot
- Website
- https://farhugs.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Mediot (FarHugs) is a Taiwan-based digital mental health company that combines an AI-powered therapist matching platform (HugBee) with three physical psychiatric clinics in Greater Taipei offering counseling, psychiatry, Deep TMS, and child psychological assessment services to individual consumers and enterprise clients.
- Ownership category
- akta.pro rank
Mediot (FarHugs) industry classification
Industry- Product category
- Digital Mental Health Services
- NAICS
- Offices of Physicians, Mental Health Specialists (621112), Outpatient Mental Health and Substance Abuse Centers (621420)
- SIC
- Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)
- akta.pro primary industry
- Mental Health Therapist Marketplaces (HLALALAJ)
- akta.pro secondary industries
- Behavioral & Mental Health Virtual Care (EAP/Teletherapy) (HLALADAB), General Mental Health Therapy Platforms (Talk Therapy) (HLALAEAA), Psychiatry & Medication Management Platforms (HLALAEAB)
Keywords
Where Mediot (FarHugs) is headquartered
LocationHeadquarters
- HQ city
- Taipei
- HQ country
- Taiwan
- HQ region
- Asia
Offices6 records
Markets served
Mediot (FarHugs) business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Psychological Counseling (Individual): In-person or online individual counseling sessions priced at NT$2,000-2,500 per 50-minute session. Price varies by therapist experience and credentials.
- Psychological Counseling (Couple): In-person or online couple counseling sessions priced at NT$3,000-4,000 per 80-minute session.
- Psychiatry/Medical Clinic Services: Psychiatry outpatient consultations at FarHugs Clinic physical locations (Shilin, Linkou, Zhongshan branches). Services include psychiatry consultations, psychological counseling, and Deep TMS treatments.
- Intern Counselor Counseling Program: Reduced-cost counseling program using supervised intern counselors. Includes a free 30-minute online initial interview, followed by in-person sessions at clinic locations. Available until 2026.06.30.
- Enterprise Health Plans: Corporate mental health solutions offered through the enterprise plan page (企業健康方案), providing group mental health services to employers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Pay-as-you-go | Individual Counseling - Standard (Online/In-Person) |
| Per seat | Pay-as-you-go | Couple Counseling |
| Subscription | Pay-as-you-go | Intern Counselor Program (實習心理師方案) |
| Unit Pricing | Pay-as-you-go | Psychological Assessment (Child) |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels7 records
Mediot (FarHugs) product offering
Product offeringCore offering
Mediot operates the FarHugs digital mental health matchmaking platform, using the proprietary HugBee AI chatbot to conduct psychological intake conversations and match users with licensed therapists for online or in-person counseling. The offering is vertically extended through FarHugs Clinic, a physical clinic network of three branches providing psychiatry consultations, psychological counseling, Deep TMS (deep transcranial magnetic stimulation) for treatment-resistant conditions, and child psychological assessment services to individual consumers and corporate clients in Taiwan.
Product overview
Mediot (FarHugs) operates a hybrid mental health platform combining digital services with physical clinic operations. The core platform, FarHugs 遠距抱抱, centers on HugBee—an AI chatbot that conducts initial psychological intake conversations and matches users with therapists—alongside online counseling services and enterprise health solutions. The subsidiary brand, FarHugs Clinic 抱抱心身醫學診所, operates three physical clinic locations (士林館, 林口館, 中山館) providing psychiatry outpatient services, psychological counseling, and specialized treatments including Deep TMS (deep transcranial magnetic stimulation) for treatment-resistant conditions. Additional services include child psychological assessment (兒童心理衡鑑) and an intern psychologist counseling program (實習心理師方案). The digital platform handles remote consultations while the clinic network provides in-person psychiatric and counseling services, creating an integrated mental healthcare ecosystem.
Differentiator
Problem solved
Functional benefit
Brands
- HugBee 聊聊: AI chatbot assistant that guides users through intake conversation to help organize their thoughts and match with suitable counselors before a counseling session.
- FarHugs Clinic (抱抱心身醫學診所)
Products and services
- HugBee 哈格比 AI Chatbot Proprietary AI conversational agent that performs psychological intake, explores user concerns through guided questioning, administers self-assessment, and matches users with licensed therapists on the FarHugs platform. Targeted at hesitant first-time counseling seekers.
- Online Counseling (線上諮商) Remote psychological counseling sessions delivered via video call by licensed therapists, accessible from home using smartphone or computer. Available to adults without cognitive impairment or mental illness per Taiwan regulations; priced NT$2,000-2,500 per 50-minute individual session.
- Individual Psychological Counseling (實體/到店) In-person individual counseling sessions at FarHugs Clinic branches in Greater Taipei, priced NT$2,000-2,500 per 50-minute session with fees varying by therapist experience and credentials.
- Couple Counseling (伴侶諮商) Couples therapy sessions (in-person or online) priced at NT$3,000-4,000 per 80-minute session.
- Deep TMS 深層經顱磁刺激 (Deep Transcranial Magnetic Stimulation) Non-invasive brain stimulation treatment using BrainsWay H-coil technology targeting the prefrontal cortex. FDA-cleared for depression (including adolescent MDD ages 15-21). Each session 10-20 minutes; standard course of 20-34 sessions. Currently available only at the Shilin branch. Clinical data references 74% response rate at 20 treatments and 82% response / 65% remission at 34 treatments.
- Psychiatry Outpatient Services (身心科門診) Outpatient psychiatric consultations and medication management at FarHugs Clinic branches (Shilin, Linkou, Zhongshan). Provides integrated mind-body care combining psychotherapy and pharmacotherapy, including treatment-resistant conditions referred for Deep TMS.
- Child Psychological Assessment (兒童心理衡鑑) Comprehensive psychological evaluation for children and adolescents covering cognitive ability (WISC-V, ~2.5 hours), ADHD (CPT-3, ~1 hour), autism screening (ADOS, ~2.5 hours), and social-emotional assessment (~1 hour), plus parent counseling. Reports delivered within 5-7 business days; full process completed in 5-6 weeks.
- Intern Psychologist Counseling Program (實習心理師方案) Lower-cost psychological counseling delivered by supervised intern psychologists at Shilin and Zhongshan branches. Includes a free 30-minute online initial interview. In-person only; counselor cannot be specified in advance. Available August 2025 through June 2026.
- Enterprise Health Plan (企業健康方案) B2B corporate mental health program providing employee wellness services including counseling access, consultations, and workplace mental health support solutions for Taiwanese employers.
Quantifiable outcome
- 143,336 registered users and 341,787 counseling appointments completed, totaling approximately 18,798,285 minutes of mental health services provided
- +2 more outcomes
Companies that use Mediot (FarHugs)
Customer profileNamed customers1 record
Segments5 records
Ideal customer profiles4 records
Mediot (FarHugs) technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature4 records
Mediot (FarHugs) partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered minor and core.
- AFTEE (先享後付)minorAFTEE先享後付 is referenced as a payment option on the FarHugs website, allowing customers to use deferred payment services for purchasing online courses or services.
- ISO (International Organization for Standardization)coreFarHugs holds ISO 27001 certification for information security, as evidenced by their publicly displayed information security inspection certificate on their website.
- BrainsWaycoreFarHugs Clinic uses BrainsWay Deep TMS (dTMS) equipment with H-coil technology for neuromodulation treatment of depression, insomnia, and other conditions. BrainsWay H1 coil clinical trial data is referenced on the clinic's dTMS treatment pages.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Mediot (FarHugs) competitors and assessment
Company assessmentBroad incumbents
- BetterHelp: Global incumbent in online therapy matching and delivery. Comparable to FarHugs as a digital mental health matchmaking/counseling platform, though operating at vastly larger scale and primarily English-language markets.
- Headspace Health: Large incumbent digital mental health platform offering meditation, self-guided therapy, and (via Ginger acquisition) on-demand coaching/therapy. Comparable as a broad mental health platform with both consumer and enterprise channels.
Direct peers
- Talkspace: Online therapy marketplace matching users with licensed therapists via messaging and video. Directly comparable business model to FarHugs' digital platform component (therapist matching plus online counseling delivery).
- Wysa: AI-powered mental health chatbot that conducts conversational intake and provides self-help support, often paired with human therapist escalation. Closely comparable to FarHugs' HugBee AI chatbot front-end.
- Lyra Health: Enterprise-focused mental health benefits platform providing employee therapy, coaching, and psychiatry. Directly comparable to FarHugs' enterprise health plan (企業健康方案) B2B offering.
- Spring Health: Enterprise mental health platform combining precision matching, therapy, coaching, and medication management. Comparable to FarHugs' integrated employer-focused model combining matching with clinical care.
- Modern Health: Global mental health platform for employers offering therapy, coaching, and self-guided programs across many languages. Comparable to FarHugs' enterprise health plan vertical and multilingual/multi-market mental health delivery ambitions.
- Alma: Therapist marketplace and practice-support platform enabling mental health professionals to accept insurance and run practices. Comparable to FarHugs' digital matching platform with a focus on clinician enablement.
Regional players
- 简单心理 (Simple Psychology / Jin Jian Xinli): Leading Mandarin-language online counseling marketplace and clinic network based in mainland China. Highly comparable platform-and-clinic hybrid model serving Chinese-speaking users, though operating in mainland China rather than Taiwan.
- 壹点零心理 (Yidian Lingxi): China-based online mental health community and content platform with counseling matching. Comparable as a Mandarin digital mental health marketplace serving Chinese-speaking users, though primarily content/community rather than clinic-integrated.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Mediot (FarHugs) social profiles
Digital presenceMediot (FarHugs) compliance and trust
Trust signalCompliance1 record
Mediot (FarHugs) financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mediot (FarHugs) leadership team
Management profileNumber of profiles
Profiles1 record
Mediot (FarHugs) subsidiaries and ownership
Company hierarchySubsidiaries2 records
Mediot (FarHugs) funding detail
Funding detailFunding overview
Funding rounds3 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mediot (FarHugs) M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mediot (FarHugs)
What does Mediot (FarHugs) do?
Mediot operates the FarHugs digital mental health matchmaking platform, using the proprietary HugBee AI chatbot to conduct psychological intake conversations and match users with licensed therapists for online or in-person counseling. The offering is vertically extended through FarHugs Clinic, a physical clinic network of three branches providing psychiatry consultations, psychological counseling, Deep TMS (deep transcranial magnetic stimulation) for treatment-resistant conditions, and child psychological assessment services to individual consumers and corporate clients in Taiwan.
When was Mediot (FarHugs) founded?
Mediot (FarHugs) was founded in 2017. It employs 11 to 50 people.
Where is Mediot (FarHugs) based?
Mediot (FarHugs) is headquartered in Taipei, Taiwan, in the Asia region.
How does Mediot (FarHugs) make money?
Five revenue lines are on record. Psychological Counseling (Individual) is the primary driver. The others are psychological Counseling (Couple), psychiatry/Medical Clinic Services, intern Counselor Counseling Program and enterprise Health Plans.
Who are Mediot (FarHugs)'s main competitors?
Broad incumbents on record are BetterHelp and Headspace Health. Direct peers are Talkspace, Wysa, Lyra Health, Spring Health, Modern Health and Alma. Regional players are 简单心理 (Simple Psychology / Jin Jian Xinli) and 壹点零心理 (Yidian Lingxi).
Does Mediot (FarHugs) have an API?
No public API is recorded for Mediot (FarHugs).
What industry is Mediot (FarHugs) in?
Mediot (FarHugs)'s product category is Digital Mental Health Services. Its primary akta.pro industry code is HLALALAJ, Mental Health Therapist Marketplaces, with a secondary code of HLALADAB, Behavioral & Mental Health Virtual Care (EAP/Teletherapy). Its NAICS code is 621112 and its SIC code is 8090.