What FEEDAE does

FEEDAE is a French AI company, headquartered in La Rochelle and founded in 2023, that has built an AI-powered conversation intelligence platform purpose-built for call centers, sales teams, and customer service operations. The platform combines proprietary micro-LLMs trained on millions of hours of French and European call audio with speech-to-text transcription, intent and sentiment detection, customizable quality scoring, automated call summaries, conversational search (Feedy), compliance alerting, and CRM enrichment, analyzing 100% of calls in real time versus the industry norm of approximately 1% manual sampling. All development is conducted in France, with data hosted in Europe under GDPR compliance, and the platform integrates natively with 14 telephony providers (Twilio, Genesys, Aircall, Ringover, Vonage, Axialys, etc.) and CRM platforms such as HubSpot and Nethunt.

The platform is monetized as quote-based enterprise SaaS, sold primarily through direct field sales to mid-market and enterprise buyers, with a 300-hour self-serve trial for SMB evaluation and channel-led distribution via telephony partners. It serves customers across 14 verticals including insurance (Diot-Siaci), banking (Premista), tourism (KeepCall, Fram), retail and e-commerce (Cdiscount, Nocibé, Oscaro), education (Skill&You, Acadomia), logistics (Logista), and real estate (Indigo Group), with reported outcomes of +20% sales conversion, -20% cost per contact, -30% agent ramp-up time, and +35% script compliance.

FEEDAE closed a €1.6M funding round led by IRDI SORIDEC Gestion in March 2025 and operates with a sub-10-person team led by four co-founders — Sylvain de Ly (CEO, ex-Juritravail and Call of Success), Célia Chambellan (COO, ex-CEO of Call of Success), Jérôme Benois (CTO, ex-Director of Engineering at Doctolib), and Cédric Couton (Principal Engineer, ex-Principal Engineer at Doctolib) — supported by a Director of AI with a PhD in machine learning from Université de Montréal and a network of business angels including founders of Sellsy, Wengo, Meritis, and Partoo. The company is building a category presence in French AI-driven customer experience through flagship events (VivaTech, IMAgine Day 2026, All4Customer Paris), the proprietary 'Le Prompt' media platform, and partnerships with Axialys, Diot-Siaci, IMA, and AFRC.

Name

FEEDAE

Legal name

FEEDAE SAS

Website

https://feedae.com

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

11–50 employees

Short description

FEEDAE is a French AI company that builds a proprietary conversation intelligence platform analyzing 100% of call center and customer service calls in real time. It serves enterprise and mid-market buyers across 14 verticals in France and Europe through quote-based SaaS subscriptions and channel partners.

Ownership category

akta.pro rank

Product category

Conversational Intelligence / Speech Analytics

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

Keywords

• AI conversation analytics
• Speech analytics platform
• Call center intelligence
• Quality monitoring software
• CRM enrichment tools

Headquarters

HQ city

La Rochelle

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription (Quality Monitoring & Analytics): Feedae operates on a subscription SaaS model where customers pay for access to the AI-powered call analysis platform. Pricing is quote-based and varies by call volume, number of agents, and feature set. The platform is offered without installation fees, with operational deployment in 48 hours.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Feedae is an AI-powered conversational intelligence platform that transcribes, classifies, and analyzes 100% of customer calls in real time for call centers and customer-facing enterprises. The platform combines proprietary micro-LLMs with speech-to-text, intent/sentiment detection, automated quality scoring, and CRM enrichment to deliver coaching, compliance monitoring, and customer insight for sales and service teams.

Product overview

Feedae is an AI-powered conversational intelligence platform designed for call centers and customer service operations. The platform consists of a core Feedae Platform combining speech-to-text transcription, natural language processing for sentiment and intent detection, and automated quality monitoring, supplemented by specialized modules including Feedy (conversational search engine), call topic detection, automated call summaries, customer satisfaction measurement, analytics dashboards, compliance monitoring, and CRM enrichment. Feedae analyzes 100% of calls in real-time to improve customer loyalty, increase sales conversion, leverage customer voice insights, and reduce compliance risks.

Differentiator

Problem solved

Functional benefit

Products and services

• Feedae Platform Unified AI-powered conversational analysis platform combining speech-to-text transcription, natural language processing for sentiment and intent detection, automated quality monitoring, and analytics reporting. Integrates with 14 telephony platforms and CRMs to analyze 100% of call interactions in real time for enterprise sales, customer service, and compliance teams.

Quantifiable outcome

• +20% sales conversion rate (from +15% to +20% reported across sources)
• +11 more outcomes

Named customers13 records

Segments9 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability11 records

Feature8 records

Partnerships

Seven partnerships are on record, tiered flagship, core and minor.

• Diot-SiaciflagshipStrategic or Co-development Partner · 20 May 2026Feedae and Diot-Siaci are co-presenting at IMAgine Day 2026 (May 20, Caisse des Dépôts, Paris) — an event co-organized by IMA (Innovation Makers Alliance) and AFRC (Association Française de la Relation Client). Jérôme and Sylvain (Feedae founders) will co-present with Sébastien Ecot (Diot-Siaci) on moving from manual call sampling to exhaustive AI-driven quality monitoring in insurance, covering compliance, agent AI collaboration, and measurable results at 6 and 12 months.
• AxialyscoreChannel Partner/ Reseller/ Distributor · 17 December 2024Feedae and Axialys (cloud telephony specialist for call centers) formed a joint GTM partnership centered on a 3-webinar series covering AI use cases in customer service, quality monitoring, and voice-of-customer analysis. The partnership leverages Axialys' telephony integration expertise and Feedae's AI analytics capabilities to offer a combined solution to call center buyers.
• Mission French TechcoreGTM or Marketing PartnerFeedae was provided a stand on the first floor at VivaTech through the Mission French Tech program, which supports French tech companies at major international events. The Mission French Tech space provided an ideal environment for demonstrating the platform to a broad audience of enterprises, investors, and international delegations.
• IMA (Innovation Makers Alliance)flagshipGTM or Marketing PartnerFeedae is a premium partner of IMAgine Day 2026, the inaugural edition of an event dedicated to agentic AI's impact on customer relations. The event is co-organized by IMA and AFRC and brings together CX leaders, general management, data/AI teams, and the French and European tech ecosystem.
• AFRC (Association Française de la Relation Client)flagshipGTM or Marketing PartnerCo-organizer with IMA of IMAgine Day 2026, where Feedae holds premium partnership status and presents alongside Diot-Siaci. AFRC is France's leading professional association for customer relations.
• KeepCall (ex-Carrefour Voyages)minorOthersKeepCall participated in a Feedae-co-organized masterclass at All4Customer Paris 2026, sharing their experience analyzing 8,000 daily customer calls. While not a formal partnership, KeepCall serves as a customer reference and co-presenter, demonstrating Feedae's capabilities at scale in the tourism sector.
• PremistaminorOthersPremista shared their experience using Feedae for simultaneous commercial performance and regulatory compliance monitoring across 135+ agency branches at the All4Customer Paris masterclass co-organized by Feedae. Serves as a customer reference presenting at a Feedae-sponsored event.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Klaus: Conversation analytics and quality assurance platform for customer-support teams, scoring 100% of support interactions and tying coaching to CSAT outcomes — comparable focus on QA and coaching workflows for contact centers.
• Balto: Real-time AI agent-assist platform that listens to live calls and prompts agents on compliance, talk tracks, and objection handling — direct competitor in contact-center agent-assist and quality-monitoring workflows.
• Gong: Leader in revenue/conversation intelligence for sales teams; records, transcribes, and analyzes sales calls with proprietary AI — same core capability (call analytics for revenue teams) as Feedae's sales-coaching use case.
• Chorus.ai (ZoomInfo): Conversation intelligence for sales teams, now part of ZoomInfo; transcribes and analyzes customer calls to surface insights, deal risk, and coaching moments — overlaps Feedae's Sales/Ventes use case closely.
• Cresta: Real-time AI assistant for contact centers, providing agent coaching, quality scoring, and conversation intelligence on every call — directly comparable product offering to Feedae, especially in customer-service and sales-coaching motions.
• Observe.AI: US-based conversation intelligence platform purpose-built for contact centers; analyzes 100% of calls with AI for quality monitoring, agent coaching, and CX insights — directly overlapping Feedae's core workflow.
• CallMiner: Long-standing speech analytics platform that mines 100% of customer interactions for sentiment, intent, and compliance — most direct overlap with Feedae on quality monitoring and risk/compliance analytics for call centers.
• Diabolocom: French cloud-telephony and contact-center vendor with built-in AI analytics, transcription, and quality scoring — direct European regional peer and most likely local competitor for Feedae's France-first enterprise accounts.

Broad incumbents

• Five9: Major cloud contact-center platform embedding AI-powered speech analytics, summarization, and quality scoring — broader incumbent with overlapping AI call-analysis capabilities that increasingly compete with point solutions like Feedae.
• Verint: Large established workforce-engagement and speech-analytics vendor that sells quality monitoring, compliance, and conversation intelligence to enterprise contact centers — broader portfolio but overlapping core modules with Feedae.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/feedae

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FEEDAE