What QuestIT does

QuestIT S.r.l. is an Italian artificial-intelligence company founded in 2007 and headquartered in Siena, operating as a subsidiary of The Digital Box SpA group. The company builds an ecosystem of proprietary conversational-AI products anchored on its Algho platform, which combines NLP, NLU, sentiment and emotion analysis, speech recognition, reinforcement learning, and multimodal generative AI to deliver Virtual Assistants and Artificial Humans (digital avatars) that replicate human appearance, voice, and movement. A first-mover capability is the first Artificial Human capable of understanding and producing Italian Sign Language (LIS), which underpins the company's positioning in inclusive AI. Adjacent products include DetectoEvo (AI-powered document management with computer vision), VEA (a WhatsApp-native autonomous commercial agent launched October 2025), MySnooper (social-listening), ADA (lead-generation landing pages from The Digital Box) and Semantic AI (business intelligence). Technical credibility is supported by ISO 27001 certification, peer-reviewed scientific publications co-authored with Italian universities, multiple PNRR/PR FESR co-financed R&D projects, Nvidia Enterprise Partner and Microsoft Partner status, and 16 Gartner citations as an international AI vendor.

Name

QuestIT

Legal name

QuestIT S.r.l.

Website

https://quest-it.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

QuestIT S.r.l. is an Italian AI company (part of The Digital Box SpA group) that builds proprietary conversational-AI products — including virtual assistants, multimodal digital humans, and the first Italian Sign Language-capable avatar — sold to enterprises, public-sector bodies, and SMBs across multiple verticals.

Ownership category

akta.pro rank

Product category

Conversational AI Software

NAICS

Software Publishers (51321), Custom Computer Programming Services (541511), Computer Systems Design Services (541512)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), Generative AI & LLM Solutions Services (RAG, Agents, Copilots) (BPAEAHAG)

Keywords

• Conversational AI platform
• Digital human avatars
• Virtual assistant software
• AI document management
• Multimodal AI solutions

Headquarters

HQ city

Siena

HQ country

Italy

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Algho Platform Subscription: QuestIT offers the Algho platform as a SaaS solution with subscription-based pricing. The platform allows businesses to create virtual assistants and chatbots distributed across various channels, with real-time performance measurement.
2. Enterprise AI Solutions: Custom AI implementations for enterprise clients including digital human creation, CRM integration, and industry-specific solutions. Pricing is project-based and quote-driven.
3. Partner/Reseller Model: QuestIT distributes through licensee partners and resellers who commercialize AI platforms (Algho, MySnooper, ADA) to end customers.

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

QuestIT develops and sells a proprietary conversational AI ecosystem (Algho platform) that enables enterprises to deploy virtual assistants and multimodal digital human avatars across customer service, sales, and engagement channels (WhatsApp, Messenger, websites, telephone). Its core product lineup comprises the Algho conversational AI platform and its Algho On Cloud SaaS variant, Artificial Human avatars (including the first Italian Sign Language-capable avatar), VEA (WhatsApp-based commercial process automation), DetectoEvo (AI document management), MySnooper (social listening), and Semantic AI (business intelligence). Offerings are sold via subscription-based SaaS licensing and quote-based custom enterprise implementations.

Product overview

QuestIT is an AI company offering an ecosystem of proprietary Conversational AI technologies centered on its Algho platform, which provides Virtual Assistants and Artificial Humans (digital avatars) that replicate human appearance, voice, and movements for empathic customer interactions. The portfolio includes Algho On Cloud (SaaS virtual assistant platform), VEA (WhatsApp-based intelligent agent for commercial process automation), DetectoEvo (AI-powered document management), MySnooper (social listening/brand monitoring), ADA (digital marketing pages from The Digital Box), and Semantic AI (business intelligence). Additional offerings include the AI Talks Podcast and scientific R&D publications. The company is recognized by Gartner as among the top international AI vendors, mentioned 16 times across multiple research documents.

Differentiator

Problem solved

Functional benefit

Brands

• Algho: Conversational AI platform for creating virtual assistants and artificial humans capable of reproducing human-like appearance, voice, and movements for empathetic user relationships.
• VEA
• DetectoEvo
• Algho ON CLOUD

Products and services

• Algho Platform Proprietary conversational AI platform ecosystem for creating and deploying virtual assistants and artificial humans that replicate human appearance, voice, and movements, supporting text, voice, and multimodal interactions across WhatsApp, Messenger, websites, and telephone switchboards for enterprise customer engagement.
• Artificial Human (Digital Avatar) AI-driven 3D digital assistant that reproduces human-like appearance, voice, and movements while analyzing voice tone, facial expressions, and sentence semantics for personalized conversations, including the first avatar capable of understanding and producing Italian Sign Language (LIS).
• VEA - Virtual Enterprise Agent Intelligent WhatsApp-integrated conversational agent that automates and simplifies commercial business interactions through AI-powered hyper-automation, managing lead collection, order management, customer support, and appointment scheduling without human intervention, with CRM, ERP, e-commerce, and marketing platform integrations.
• DetectoEvo Intelligent document management platform that uses AI to digitize, catalog, and store business documents (contracts, receipts, invoices, certificates), recognize document types via smartphone capture (Easyscan), extract text, perform semantic classification, and support voice-activated search, with integrations to HR, travel/expense, occupational safety, and enterprise information systems.
• MySnooper Social listening and brand monitoring platform that tracks and analyzes web conversations about a brand, monitors competitors, and measures social media performance to assess online reputation and track corrective actions.
• Algho On Cloud Cloud-hosted SaaS variant of the Algho conversational AI platform, enabling businesses to create, distribute, and measure virtual assistant performance in real time without on-premise infrastructure, billed via subscription.
• Semantic AI Business intelligence platform that manages and visualizes company data through improved-context interfaces, displaying information as interactive reports or dashboards to support faster, informed decision-making.

Quantifiable outcome

• AI in retail increases productivity by 33% and reduces management costs by 67% (based on industry data cited by QuestIT)

Named customers25 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability14 records

Feature8 records

Partnerships

Nine partnerships are on record, tiered core.

• University of Florence - THE ProjectcoreStrategic or Co-development Partner · 11 June 2025QuestIT participates as partner in IntelliBuddy project funded through Tuscany Health Ecosystem (THE) PNRR, with contract signed September 26, 2024 between QuestIT and University of Florence.
• The Digital Box SpAcoreStrategic or Co-development PartnerQuestIT Srl is an integral part of The Digital Box SpA group. As part of the group, QuestIT leverages shared services for administrative, logistics, technological, and organizational purposes, as well as for financial, management, and control purposes. QuestIT is also part of the DPO structure with Findata Srl providing data protection officer services.
• University of Milano-BicoccacoreStrategic or Co-development PartnerAcademic collaboration on AI research including the scientific publication 'AI-driven digital humans for E-contact' co-authored by QuestIT R&D Director David Landi and CCO Iolanda Iacono with university researchers.
• University of SienacoreStrategic or Co-development PartnerLong-standing research collaboration with University of Siena including AI research, student engagement, and joint publications on AI technologies.
• CNR (National Research Council)coreStrategic or Co-development PartnerOngoing collaboration with CNR for AI research and development projects.
• iNEST Consortium (Spoke 3)coreStrategic or Co-development PartnerQuestIT is partner of the StorMed project funded under PNRR through iNEST (Interconnected Nord-Est Innovation Ecosystem) Bandi a Cascata. Project coordinates from University of Calabria with University of Udine.
• PR FESR Toscana 2021-2027coreStrategic or Co-development PartnerDIANA project co-financed by PR FESR Toscana 2021-2027 OP1 OS1 Azione 1.1.4 for anomaly detection using AI algorithms.
• Various Academic InstitutionscoreStrategic or Co-development PartnerContinuous collaboration with Kedge Business School, LUM University, Mibtec, University of Bologna, University of Macerata, University of Parma, University of Udine, University of Bari, Uninettuno for research and development.
• Digital Partner EcosystemcoreChannel Partner/ Reseller/ DistributorExtensive partner network including 30+ partners: B-Digital, Be Simple, Digital Change, Dedagroup, Datamatic, Servizi Speciali, Infogestweb, CGM, Botika, PRT Group, UpMedia, TheDigitalBox, Softsel, Readytec, Per-Conseil, OpenAI, ReadyGO, Marketing Strategico, Site by Site, KnowK, IQvia, go2Tech, Genesys, Finix, Exprivia, Evolware, ENIAC, eMeme Software, Elios, Digiweb, and Gaia Servizi Idrici.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Avaamo: Avaamo provides an enterprise conversational AI platform for virtual assistants and contact-center automation across industries including healthcare and financial services. Comparable to QuestIT on vertical-focused virtual assistants and omnichannel AI deployment.
• Soul Machines: Soul Machines builds autonomous, emotionally responsive digital humans for enterprise customer engagement and brand experience. Directly comparable to QuestIT's Artificial Human / multimodal digital-human offering (3D avatars analyzing voice tone, facial expressions, semantics).
• Kore.ai: Kore.ai provides an enterprise conversational AI and GenAI platform for building virtual assistants, voice bots, and agentic workflows across contact-center and employee-experience use cases. Direct overlap with QuestIT's Algho and VEA across NLP, omnichannel, and process-automation capabilities.
• Yellow.ai: Yellow.ai is a global enterprise conversational AI platform offering omnichannel virtual agents, agent-assist, and workflow automation. Closely comparable to QuestIT's Algho on the platform-virtual-assistant axis and on cross-channel (chat/voice) automation for large enterprises.
• Amelia (Amelia AI / SoundHound): Amelia offers an enterprise conversational AI platform building virtual agents for customer service, IT support, and process automation in banking, insurance, and healthcare. Directly comparable to QuestIT on enterprise virtual-assistant deployment and emotional/contextual AI.
• Artificial Solutions (Teneo): Teneo by Artificial Solutions is an enterprise conversational AI development platform for multilingual virtual assistants across channels. Direct peer to QuestIT's Algho on enterprise NLU/NLP platform, omnichannel deployment, and European enterprise customer base.
• Boost.ai: Boost.ai is a Scandinavian enterprise conversational AI platform focused on virtual agents for customer service and internal support, serving banks, insurers, and public sector. Comparable to QuestIT on enterprise-grade NLU/NLP virtual assistants and European public-sector vertical penetration.
• Cognigy: Cognigy offers an enterprise conversational and generative AI platform used for customer service automation, agent augmentation, and voice automation in contact centers. Highly comparable to QuestIT's Algho on AI-powered customer service and virtual-assistant delivery.
• Uneeq: Uneeq creates digital human avatars for enterprise customer service, banking, and healthcare, focusing on empathic, personalized conversations. Closely comparable to QuestIT on AI-driven 3D digital assistants for empathetic customer interactions.

Emerging players

• D-ID: D-ID generates AI-powered talking avatars and digital humans from text/audio for marketing and customer engagement. Comparable to QuestIT's generative-AI digital human capability, particularly on lifelike avatar creation, though with a stronger content/marketing orientation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCDhPEFdubNt2B1gw1M13kBQ
• Facebookfacebook.com/questITsiena
• LinkedInlinkedin.com/company/10347869
• Instagraminstagram.com/questit_
• Xx.com/QuestIT_Siena

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about QuestIT