What Teko does

Teko (legally TEKO Solutions Asia, Inc.) is a Philippines-based technology platform founded in 2017 that operates a web and mobile marketplace for on-demand home-services technicians, primarily across NCR, Laguna, Cavite, Cainta, and Antipolo. The company connects residential customers, small businesses, appliance and electronics dealers, extended-warranty providers, and online marketplaces (Lazada, Shopee) with a network of more than 650 vetted, background-checked third-party technicians for aircon cleaning, repair, and installation, as well as appliances, flat-screen TVs, computer and network, and electrical services. Pricing is published and standardized for routine jobs (e.g., split-type aircon cleaning at ₱1,600, window-type at ₱900, diagnostic check-up at ₱450), with repairs quoted post-diagnosis and a ₱2 million property protection guarantee underpinning the consumer trust proposition; cumulative public reputation is anchored by 4,648 reviews averaging 4.8 stars and a self-claimed #1 position in Philippine aircon and appliance services.

The underlying stack combines a self-serve consumer booking site and mobile app, a dedicated Teko Tech App for technician job assignment, and an AI-powered support layer (Ask Tech Alex and Ben, multilingual in English, Tagalog, and Cebuano) trained on Teko's first-party field-service data. Teko monetizes through per-booking transaction and cancellation fees on the consumer marketplace, white-label B2B SaaS subscriptions via Teko COMS (Complete Order Management System) for OEMs, and managed-service revenue from Teko Pro, which outsources the entire after-sales operations of appliance dealers and extended-warranty providers — including customer booking, technician dispatch, parts logistics, and call-center support. Recurring revenue is further layered through an Annual Aircon Maintenance Plan subscription offering up to four cleanings per year and 10% off repairs.

Enterprise traction is concentrated around three marquee OEM wins: Carrier Philippines, Condura (its sister company), and Midea Philippines all run their after-sales operations on Teko COMS, with a bundled retail partnership through ConcepStore (Carrier/Condura's official online store) embedding Teko installation and extended-warranty services at the point of sale. Founders Farah Barre (CEO) and Chris Teodoro (COO) lead an organization of 11–50 employees, supported by what the company describes as thousands of monthly service transactions and a single disclosed 2018 seed round of approximately $888,000.

Name

Teko

Legal name

TEKO Solutions Asia, Inc.

Website

https://teko.ph

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Teko is a Philippines-based marketplace platform that connects consumers, appliance dealers, and warranty providers with a 650+ network of vetted on-demand technicians for aircon, appliance, TV, computer, and electrical services, and monetizes via per-booking fees plus Teko COMS B2B SaaS.

Ownership category

akta.pro rank

Product category

On-demand home services marketplace

NAICS

Electronic and Precision Equipment Repair and Maintenance (8112), Other Personal and Household Goods Repair and Maintenance (811490)

akta.pro primary industry

Third-Party Administrator (TPA) & Program Administrator Services (FSAJALAF)

Keywords

• On-demand technician services
• Appliance repair platform
• After-sales service management
• Field service management
• Aircon maintenance services

Headquarters

HQ city

Manila

HQ country

Philippines

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Digital Commerce or Content

Cost components

Technology or R&D, Operations, Personnel, Marketing or Sales, Infrastructure

Revenue model

1. Service Transaction Fees: Platform facilitates payment collection from customers on behalf of third-party service technicians, acting as limited payment collection agent. Charges are collected using customer's preferred payment method and include applicable taxes.
2. Platform Booking Fees: Fees charged for booking third-party service technicians through the Teko Platform. Cancellation fee of P450 applies for late cancellations.
3. B2B SaaS Subscriptions (Teko COMS): Software-as-a-service solution for businesses with pay-as-you-go monthly pricing. Helps reduce after-sales technology expenses by up to 40%.
4. Teko Pro Enterprise Services: Outsourced after-sales solution for appliance dealers and extended warranty providers, including field service management, technician dispatch, and operations support.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Teko operates a web and mobile platform that connects residential and small business customers with a network of over 650 certified, background-checked third-party technicians for on-demand aircon, appliance, TV, computer, and electrical services. For enterprise customers, Teko also offers Teko Pro (managed after-sales service outsourcing) and Teko COMS (a white-label SaaS platform for after-sales order management). The company acts as a payment collection agent for technician services and charges transaction-based platform fees.

Product overview

Teko is a technology platform providing on-demand appliance and electronics services in the Philippines. The core offering is the Teko Platform connecting customers with certified third-party technicians for aircon, appliance, TV, computer, and electrical services. The portfolio includes two enterprise solutions: Teko Pro (digital service center for dealers) and Teko COMS (SaaS after-sales management system), plus an Annual Aircon Maintenance Plan subscription. An AI-powered support chatbot called 'Ask Tech Alex' provides 24/7 technical guidance. The company operates as a technology intermediary rather than a direct service provider, facilitating bookings, payments, and technician dispatch.

Differentiator

Problem solved

Functional benefit

Products and services

• Teko Platform Self-serve online platform that allows customers to book vetted, background-checked third-party technicians 24/7 for on-site aircon, appliance, TV, computer, and electrical services, with instant confirmations, technician photos, transparent pricing, and direct payment to technicians.
• Aircon Services On-site aircon cleaning (split type, window type, tower type, cassette type), repair/diagnosis (₱450 check-up fee), installation, and maintenance for all major brands including Carrier, Condura, Midea, Toshiba, LG, Panasonic, Samsung, and Daikin.
• Appliance Services Repair and installation services for refrigerators/freezers, washing machines (₱450 professional check-up), and water heaters across all major brands.
• Flat Screen TV Services Flat screen TV repair and wall mounting services, including fixed, tilt, corner, and swivel wall mount installations.
• Computer & Network Services Computer repair, Wi-Fi and network setup, and printer services delivered by partner technicians.
• Electrical Services General electrical repairs, safety inspections, and lighting and fixture services delivered by partner technicians.
• Annual Aircon Maintenance Plan Recurring annual subscription plan offering up to 4 aircon cleaning services per year, 10% savings on the first cleaning service and all repairs, automated scheduling, and paperless online tracking customized to the customer's daily aircon usage.
• Teko Pro One-stop digital service center for appliance and electronics dealers, retailers, and extended warranty providers, offering outsourced end-to-end after-sales support including customer booking, job dispatching, technician management, parts ordering, and operations support.
• Teko COMS (Complete Order Management System) White-label SaaS platform for businesses to manage after-sales operations, featuring intelligent job routing, real-time tracking, customizable customer portals, and service partner dashboards that synchronize organizations, customers, and service partners.

Quantifiable outcome

• 4.8-star average rating from 4,648 combined reviews
• +3 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Carrier PhilippinescoreStrategic or Co-development PartnerCarrier, a leading aircon brand manufactured locally in the Philippines, uses Teko's COMS platform for after-sales service management. Carrier has over 60 years of service history and is recognized as the overall best aircon brand in the Philippines.
• ConduracoreStrategic or Co-development PartnerCondura, the best affordable aircon brand and sister company to Carrier, is another brand using Teko's COMS platform. Both brands share quality control and manufacturing processes.
• Midea PhilippinescoreStrategic or Co-development PartnerMidea, the most reliable Chinese aircon brand in the Philippines and one of the largest appliance OEMs globally, uses Teko's COMS platform for after-sales operations.
• ConcepStoreminorGTM or Marketing PartnerOfficial online store for Carrier and Condura aircons. Partnership with Teko offers bundled deals including free 1-year extended warranty, free next-day delivery, and free installation with every aircon purchase.

Scale indicators6 records

Recent moves6 records

Expansion highlights7 records

Broad incumbents

• TaskRabbit: TaskRabbit is a US-based on-demand home services marketplace connecting consumers with vetted Taskers. Similar marketplace mechanics to Teko's platform, though broader in category scope and US-focused.
• ServiceTitan: ServiceTitan is a large US field service management SaaS platform for trades and home services businesses. Comparable to Teko COMS as an FSM/after-sales SaaS but at much larger scale and focused on trades businesses.
• Handy (Angi): Handy/angi is a large North American home services marketplace and pros platform under Angi Inc. Comparable consumer-facing home services model with stronger brand and capital base than Teko.

Direct peers

• Airtasker: Airtasker is an Australia-headquartered on-demand marketplace that connects consumers with task-based service providers. Closest peer to Teko's consumer-facing marketplace model for appliance, electronics and home services.
• FieldAware: FieldAware is a field service management software vendor for scheduling, dispatching and work-order management. Closely comparable to Teko COMS as an FSM/after-sales operations platform sold to service-provider and enterprise customers.
• Kaodim: Kaodim is a Southeast Asia home and lifestyle services marketplace (Malaysia, Singapore, Indonesia, Thailand). Directly comparable as a regional on-demand home services platform serving similar small-job consumer categories.
• Servify: Servify is a device-protection and after-sales service platform that connects OEMs, retailers, carriers and consumers for warranty and repair fulfillment. Highly comparable to Teko's Teko Pro and Teko COMS B2B warranty/dealer offering.

Regional players

• Recommend.my: Recommend.my is a Malaysia-based home services matching platform for renovation, cleaning, appliance repair and similar categories. Comparable business model in a neighboring SEA geography to Teko's Philippines base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/useteko
• Facebookfacebook.com/useteko

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Teko