CogNeed
CogNeed is a French SaaS company whose CogNeed AI™ platform provides real-time, voice-triggered information windows to customer service and inside sales agents during live phone calls, augmented by CogBot, a generative-AI chatbot for 24/7 automated support.
- Company typePrivate
- Founded2019
- HeadquartersParis, France
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What CogNeed does
CogNeed is a French SaaS company founded in 2019 and headquartered in Rambouillet (Yvelines), built around a proprietary conversational intelligence platform called CogNeed AI™. The core technology listens to live telephone or video conversations in real time via microphone or telephony integration, encrypts the audio stream, detects spoken keywords and voice commands using an in-house algorithm, and surfaces context-relevant information windows, formulations, and documentation on the agent's screen within milliseconds — without recording the conversation. The platform claims 95% keyword detection accuracy after a 1-2 week learning period and operates across multiple European languages. CogNeed's secondary product, CogBot, is a generative-AI chatbot that provides 24/7 automated customer support and internal team assistance, claiming to automate up to 75% of conversations and multiplying conversions up to 10x through personalized recommendations. Both products are targeted at inside sales, telemarketing, customer service, and customer success teams handling calls.
The company's revenue model is subscription-based SaaS with per-seat licensing across two tiers — a monthly Flexible plan (minimum 10 users) and an annual Enterprise plan with volume discounts (minimum 15 users) — plus a usage-based add-on for CogBot. CogNeed goes to market via direct enterprise sales (demo-led), a self-serve dashboard for mid-market, and channel/implementation partners including Tessi, ADM Value, and Concentrix. The customer base spans large enterprise logos such as Sodexo, BNP Paribas, Lenovo, BP, Free, Amundi, Pluxee, Securitas, MGEN, Coyote, and GfK, with a quantified customer-outcome claim set of 15% reduction in ticket handling time, 65% faster onboarding, and 20% improvement in lead conversion. The company was incubated at Télécom ParisTech and Kedge Business School Accelerator, has raised a single €400,000 seed round from the WeLike network in late 2021, and operates with 1-10 employees.
CogNeed firmographics
Firmographics- Name
- CogNeed
- Legal name
- CogNeed
- Website
- https://cogneed.ai
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- CogNeed is a French SaaS company whose CogNeed AI™ platform provides real-time, voice-triggered information windows to customer service and inside sales agents during live phone calls, augmented by CogBot, a generative-AI chatbot for 24/7 automated support.
- Ownership category
- akta.pro rank
CogNeed industry classification
Industry- Product category
- Agent Augmentation Software
- NAICS
- Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
Keywords
Where CogNeed is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
CogNeed business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- CogNeed AI™ Subscription (Standard and Advanced): SaaS subscription model with per-user licensing. Two billing plans: Flexible (monthly, minimum 10 users) and Enterprise (annual with volume discounts, minimum 15 users). Licenses can be upgraded mid-period with prorated billing. CogBot option available as usage-based add-on.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Flexible Plan - Monthly subscription with per-user pricing, minimum 10 users |
| Per seat | Annual | Enterprise Plan - Annual subscription with volume discounts, minimum 15 users |
| Usage-based | Monthly | CogBot - Usage-based chatbot add-on |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
CogNeed product offering
Product offeringCore offering
CogNeed sells a real-time conversational AI platform (CogNeed AI™) that augments customer service and inside sales agents during live phone or video calls by detecting spoken keywords and surfacing context-specific information, formulations, and documentation directly on the agent's screen within milliseconds, without recording conversations. The company also sells CogBot, a generative-AI chatbot for websites that automates customer inquiries against business-specific knowledge bases. Both products are delivered as SaaS subscriptions to enterprise and mid-market customer-facing teams.
Product overview
CogNeed offers two complementary AI-powered products for customer relationship teams. CogNeed AI™ is a real-time agent augmentation platform that listens to live phone/video calls, detects spoken keywords via a proprietary algorithm, and instantly surfaces relevant information, formulations, and documentation on the agent's screen — without recording conversations. CogBot is a generative AI chatbot that provides 24/7 automated customer support and internal team assistance, connected to business-specific knowledge bases for reliable, tailored responses and capable of automating up to 75% of conversations. Both products are delivered as SaaS and target customer service, inside sales, and telemarketing teams operating by phone or videoconference.
Differentiator
Problem solved
Functional benefit
Brands
- CogNeed AI™: Real-time conversational assistant for customer service and inside sales teams that provides information windows triggered by voice during phone calls
- CogBot
Products and services
- CogNeed AI™
Quantifiable outcome
- 15% reduction in ticket handling time
- +5 more outcomes
Companies that use CogNeed
Customer profileNamed customers13 records
Segments5 records
Ideal customer profiles1 record
CogNeed technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration16 records
AI capability8 records
Feature4 records
CogNeed partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered flagship, core and minor.
- TessiflagshipTessi is a strategic partner and customer using CogNeed for customer relationship transformation. Joint webinar in October 2024 on the augmented agent concept, with case studies and results. Tessi helps deploy CogNeed to enterprise customers seeking CX transformation.
- ADM ValueflagshipADM Value is an implementation partner running joint webinars and publishing case studies with CogNeed. Results show reduced DMT, improved conversion rates, and accelerated onboarding when using CogNeed solutions deployed by ADM Value.
- ConcentrixcoreConcentrix is a global customer experience company and channel partner for CogNeed. Joint webinars with Webhelp Enterprise on Future of Sales Congress 2023 demonstrating augmented agent capabilities.
- Hub FranceIAcoreHub FranceIA is a strategic partner and ecosystem connector. CogNeed is certified as contributor to Pack IA program and featured in multiple Hub FranceIA publications and mappings.
- France DigitalecoreFrance Digitale ecosystem partner that has included CogNeed in multiple AI startup mappings (2021 AI jewels, 2023 French AI startups, 2023 industry startups).
- Kedge Business School AcceleratorcoreKedge Entrepreneurship accelerator program that supported CogNeed after initial incubation at Télécom ParisTech. Provides mentorship, resources, and network access for growth-stage startups.
- Télécom ParisTechcoreInitial incubator for CogNeed providing startup support, resources, and academic ecosystem access.
- Rambouillet TerritoiresminorLocal development agency supporting CogNeed as a Rambouillet-based startup with ecosystem resources and regional support.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
CogNeed competitors and assessment
Company assessmentDirect peers
- Cresta: Cresta provides a real-time agent assist and conversational AI platform for contact centers, listening to live calls and surfacing guidance to agents. It is the closest direct competitor to CogNeed AI™, operating at larger scale with significant US venture backing.
- Balto: Balto offers real-time agent guidance software that listens to live calls, detects keywords, and pops guidance to contact center agents. It mirrors CogNeed AI's core mechanism and target buyer (sales and support teams on the phone).
- Cogito Corporation: Cogito delivers real-time emotional intelligence and agent coaching for enterprise contact centers by analyzing live voice conversations. It serves the same enterprise CX buyer as CogNeed and is a well-known category incumbent.
- Diabolocom: Diabolocom is a French cloud contact center provider with AI agent assist and conversational analytics features. It directly overlaps with CogNeed AI™ in the French enterprise market for contact center speech AI.
- Zaion: Zaion is a French voice AI company offering real-time agent assistance, voicebots, and call analytics for customer service teams. It targets the same French enterprise buyer as CogNeed with comparable conversational intelligence capabilities.
Broad incumbents
- Gong.io: Gong is a leading conversation intelligence and revenue AI platform that records, transcribes, and analyzes sales calls. While focused on post-call analytics and broader revenue intelligence, it overlaps with CogNeed's sales-assist use cases through call analysis.
- Chorus.ai (ZoomInfo): Chorus.ai provides conversation intelligence for sales teams, capturing and analyzing calls to drive coaching and forecasting. Owned by ZoomInfo, it competes broadly in the same real-time call-coaching category where CogNeed plays.
- Genesys: Genesys is a global contact center platform with embedded AI for agent assist, workforce engagement, and conversational analytics. It partners with CogNeed (integration) but also competes in the same enterprise speech AI space as a much larger incumbent.
- Intercom: Intercom is a customer service and messaging platform with Fin AI for automated chat resolution. It competes with CogBot on the chatbot product line while operating at much broader scale across SaaS customers.
Emerging players
- Ada: Ada is an AI-powered customer service chatbot platform automating customer interactions across channels. It competes with CogNeed's CogBot product for automated inbound support budgets within mid-market and enterprise CX teams.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights7 records
Customer concentration
CogNeed social profiles
Digital presenceCogNeed compliance and trust
Trust signalCompliance1 record
CogNeed financial estimates
Financial estimateRevenue estimate
Valuation estimate
CogNeed leadership team
Management profileNumber of profiles
Profiles4 records
CogNeed funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CogNeed M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CogNeed
What does CogNeed do?
CogNeed sells a real-time conversational AI platform (CogNeed AI™) that augments customer service and inside sales agents during live phone or video calls by detecting spoken keywords and surfacing context-specific information, formulations, and documentation directly on the agent's screen within milliseconds, without recording conversations. The company also sells CogBot, a generative-AI chatbot for websites that automates customer inquiries against business-specific knowledge bases. Both products are delivered as SaaS subscriptions to enterprise and mid-market customer-facing teams.
Is CogNeed a public or private company?
CogNeed is a private company. It is classified as venture growth investor backed and is currently operating.
When was CogNeed founded?
CogNeed was founded in 2019. It employs 1 to 10 people.
Where is CogNeed based?
CogNeed is headquartered in Paris, France, in the Europe region.
How does CogNeed make money?
One revenue line is on record: cogNeed AI™ Subscription (Standard and Advanced).
Who are CogNeed's main competitors?
Direct peers on record are Cresta, Balto, Cogito Corporation, Diabolocom and Zaion. Broad incumbents are Gong.io, Chorus.ai (ZoomInfo), Genesys and Intercom. Ada is listed as an emerging player.
Does CogNeed have an API?
No public API is recorded for CogNeed.
What industry is CogNeed in?
CogNeed's product category is Agent Augmentation Software. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of EDABACAO, AI & Automation in Customer Service (Chatbots, Agent Assist). Its NAICS code is 541511 and its SIC code is 7372.