Experity
Experity provides an AI-driven, integrated EMR/PM, Teleradiology, Patient Engagement, and Revenue Cycle Management platform for U.S. urgent care clinics, serving more than 6,500 clinics including 8 of the 10 largest operators under a tiered subscription and managed-services model.
- Company typePrivate
- Founded2019
- HeadquartersMachesney Park, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
What Experity does
Experity is a privately held, PE-backed (GTCR) healthcare technology company that provides an integrated, AI-driven operating system for U.S. urgent care clinics. Formed in 2019 through the merger of DocuTAP and Practice Velocity, the company serves more than 6,500 urgent care clinics, including 8 of the 10 largest U.S. urgent care operators (CityMD, HCA Healthcare, WellNow, American Family Care, CRH Healthcare, Fast Pace Health, GoHealth, BayCare, MedExpress). Its core platform unifies four suites — EMR/Practice Management, Teleradiology (including the acquired OnePACS PACS), Patient Engagement, and Revenue Cycle Management — augmented by AI modules such as AI Scribe (ambient documentation across 5,700+ clinics), Care Agent (agentic patient engagement), AI Insurance Matching, and RCM Automation.
The platform is built on an ONC Certified Health IT foundation with Carequality interoperability, runs urgent-care-specific workflows, templates, and order sets, and is distributed via direct enterprise sales, tiered subscription packaging (Foundation, Plus, Pro), an AI-Driven Partner Ecosystem (Amazon Pharmacy, ChartSwap, Zocdoc, Relaymed, Datavant, Collectly, Flip, TeleCloud, Master Clinicians, Waystar), and flagship events including Urgent Care Connect. Revenue streams include tiered EMR/PM subscriptions, managed RCM services (the company states it has collected more than $3 billion for clinics over three years), per-study teleradiology, patient engagement subscriptions, and professional services/implementation.
The company is headquartered in Machesney Park, Illinois, with satellite offices in Sioux Falls, Atlanta, and Carefree (Arizona, for the JUCM publication), employs nearly 700 people, and has executed a planned leadership succession in February 2026 with Bobby Ghoshal moving from President/COO to CEO, founder-era leader David Stern to Executive Chairperson, and the addition of a Chief Product Officer and EVP of RCM in March 2026.
Experity firmographics
Firmographics- Name
- Experity
- Legal name
- Experity, Inc.
- Website
- https://experityhealth.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Experity provides an AI-driven, integrated EMR/PM, Teleradiology, Patient Engagement, and Revenue Cycle Management platform for U.S. urgent care clinics, serving more than 6,500 clinics including 8 of the 10 largest operators under a tiered subscription and managed-services model.
- Ownership category
- akta.pro rank
Experity industry classification
Industry- Product category
- Urgent Care Healthcare IT
- NAICS
- Custom Computer Programming Services (541511), Offices of Physicians (62111)
- SIC
- Services-Prepackaged Software (7372), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Acute Episodic Care Telehealth Platforms (non-emergent conditions) (HLALAJAI)
- akta.pro secondary industries
- Payer-Integrated Tele-Urgent Care Platforms (HLALAJAG), Enterprise Integration Engines & Interface Management (HL7 v2/X12/API) (HLACABAC), EHR Extensions, APIs, App Marketplaces & SMART-on-FHIR Apps (HLACAAAN)
Keywords
Where Experity is headquartered
LocationHeadquarters
- HQ city
- Machesney Park
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
Experity business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- EMR/PM Software Subscriptions: Tiered subscription software (Foundation, Plus, Pro) for urgent care EMR and practice management, including urgent-care-specific EMR templates, billing workflows, real-time insurance verification, eRx, lab integrations, online bill pay, analytics, telemedicine integration, denials management, occupational medicine workflows, patient portal, and Carequality interoperability.
- Managed Revenue Cycle Management Services: Urgent-care-specific RCM services including claims submissions (scrubbed, coded, submitted within 24 hours, HIPAA/HITECH compliant), exceptions and denials handling, and analytics; A/R actively prioritized based on real payer behavior, with credentialing and managed care contract management; has collected more than $3 billion for clinics over the past three years.
- Teleradiology Over-Read Services: Per-study teleradiology services providing primary reads and expert over-reads from board-certified radiologists, 365 days/year, for X-rays, CT scans, MRIs and additional modalities; supports urgent care, primary care, occupational health, and other specialties; offers both stat and routine reads.
- Patient Engagement Platform: Patient engagement software including real-time availability in local search, mobile-first scheduling, online registration, post-visit feedback, automated communication, secure follow-up communication, and embedded payment — designed to drive repeat visits, retention, and increased collections per visit.
- Professional Services and Implementation: Implementation, configuration, training, and customer support services for the EMR/PM platform, delivered with a 'support tailored to minimize disruption' and 'smooth transition' approach.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Foundation: essential EMR/PM tools for clinics launching or modernizing operations. |
| Subscription | Annual | Plus (Most Popular): advanced tools to increase efficiency and scale. |
| Subscription | Multi-year contract | Pro: enterprise capabilities for advanced operations. |
Go-to-market motion5 records
Distribution channels5 records
Marketing channels12 records
Experity product offering
Product offeringCore offering
Experity provides an AI-driven, unified operating system for U.S. urgent care clinics combining ONC Certified EMR/Practice Management, Patient Engagement, Teleradiology (PACS and over-reads), and Revenue Cycle Management. The platform is augmented by ambient conversational AI for clinical documentation (AI Scribe) and agentic AI for patient communication (Care Agent), serving over 6,500 urgent care clinics including 8 of the 10 largest U.S. urgent care operators.
Product overview
Experity's offering is a unified, AI-driven urgent care operating system organized as a core platform with several integrated modules and add-ons. The foundation is the Experity EMR/PM (practice management) — the #1-rated urgent care EMR — which connects directly to four primary suites: Teleradiology (with AI-assisted over-reads and the acquired OnePACS), Patient Engagement (Clockwise.MD and Calibrater feedback tools, now augmented by the agentic Care Agent and AI Scribe touchless documentation), and Revenue Cycle Management (with AI Insurance Matching and RCM Automation). Layered on top are cross-cutting AI products — AI Scribe, Care Agent, AI Insurance Matching, and RCM Automation — supported by Business Intelligence, an Experity Connected knowledge base, and an AI Growth Advisor named Perry. Together these products form the operating system used by 6,500+ urgent care clinics nationwide.
Differentiator
Problem solved
Functional benefit
Brands
- DocuTAP: Legacy urgent care EMR/Practice Management product retained as a branded login experience (DocuTAP EMR/PM) within the Experity platform, originating from one of the 2019 predecessor companies.
- Clockwise.MD
- Calibrater
- JUCM (Journal of Urgent Care Medicine)
- OnePACS
Products and services
- Experity EMR/PM (Practice Management) Urgent care-specific electronic medical record and practice management system that connects front desk, clinical, and billing workflows with AI Scribe integration, real-time eligibility verification, and configurable urgent-care-specific workflows and templates.
- Experity Teleradiology Teleradiology over-read service providing fast, AI-assisted reads of X-rays, CT scans, MRIs, and other modalities by board-certified radiologists 365 days/year, serving urgent care, primary care, occupational health, and other specialties.
- Experity Patient Engagement Patient engagement suite covering online scheduling, digital registration, check-in, automated communication, post-visit follow-up, and embedded payments, including the Clockwise.MD scheduling platform and Calibrater feedback tool, now augmented by the agentic Care Agent.
- Experity Revenue Cycle Management (RCM) Urgent-care-focused billing, coding, claims management, exceptions and denials handling, credentialing, and managed care contract management, powered by AI Insurance Matching, predictive claims management, and RCM Automation, with HIPAA/HITECH compliant claim submissions within 24 hours.
- Experity AI Scribe
Quantifiable outcome
- 50% reduction in provider charting time for Gateway/Mercy Urgent Care; ~35-minute patient throughput.
- +6 more outcomes
Companies that use Experity
Customer profileNamed customers25 records
Segments6 records
Ideal customer profiles3 records
Experity technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability17 records
Feature8 records
Experity partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered co-development / clinic of tomorrow partner, flagship strategic partner, core integration partner, flagship acquisition — teleradiology pacs, core growth partner, operational integration partner, revenue optimization partner, clinical enablement partner, industry sponsor and industry sponsor / partner.
- Midmarkco-development / clinic of tomorrow partnerExperity and Midmark collaborated for the 'Clinic of Tomorrow' immersive experience at Urgent Care Connect 2026 (Feb 23-24 in Nashville). Midmark equipment was showcased alongside Experity AI solutions (Care Agent, AI Scribe, AI Insurance Matching) and Amazon Pharmacy Kiosks.
- Amazon Pharmacyflagship strategic partnerExperity and Amazon Pharmacy collaborated to bring patients fast, convenient delivery of prescriptions after urgent care visits. The collaboration aims to reduce prescription abandonment and streamline access to medications, integrating Amazon's delivery and pricing transparency features. Announced via press release on November 12, 2025. Amazon Pharmacy is part of the Experity AI-Driven Partner Ecosystem and was showcased at Urgent Care Connect 2026 Clinic of Tomorrow alongside Experity's AI solutions.
- ChartSwapcore integration partnerExperity partnered with ChartSwap to enhance digital record retrieval for urgent care clinics, improving clinic efficiency and patient satisfaction with the secure transfer of authorized medical and billing record requests. Integrated into the Experity EMR/PM as a patient records retrieval option.
- OnePACSflagship acquisition — teleradiology pacsExperity acquired OnePACS, a leader in teleradiology PACS, to extend Experity's market position and enable a fully tech-enabled service offering for urgent care clinics. The acquisition strengthened Experity's urgent care teleradiology services capabilities.
- Datavantcore integration partnerDatavant enables secure, compliant health data exchange across systems, helping urgent care organizations access and share critical patient information efficiently to improve care coordination, decision-making, and operational performance. Listed as a partner in the Experity Partner Ecosystem and a Urgent Care Connect sponsor.
- Zocdoccore growth partnerZocdoc connects millions of patients searching for urgent care online with clinics in their area, surfacing real-time appointment availability and driving new visits. Through Experity's partnership, urgent care centers can expand visibility, attract new patients, and fill schedules more efficiently.
- Relaymedoperational integration partnerRelaymed streamlines lab connectivity for urgent care clinics by automating test ordering and results delivery. This reduces manual work, improves accuracy, and ensures faster, more reliable access to critical diagnostic information. Listed in the Partner Ecosystem and as a Urgent Care Connect sponsor.
- FLIPoperational integration partnerFlip generates customer demand by applying AI to the phone channel. The technology enables urgent care centers to reduce missed calls, schedule appointments, collect payments, and offer better customer service. FLIP is part of the Partner Ecosystem and a Urgent Care Connect sponsor.
- Collectlyrevenue optimization partnerCollectly modernizes patient billing with a digital-first platform that simplifies payments, improves transparency, and increases collections while delivering a more convenient, user-friendly financial experience for patients.
- Master Cliniciansclinical enablement partnerMaster Clinicians enhances the human impact of providers by offering urgent care teams on-demand, continuing medical education (CME) resources, helping clinicians using the Experity platform stay current with evolving best practices. Listed as Partner Ecosystem member and Urgent Care Connect sponsor.
- Telecloudoperational integration partnerTelecloud streamlines communication workflows for urgent care clinics, improving call handling, reducing missed patient interactions, and enhancing overall access to care through efficient, cloud-based telephony solutions. Powers the UrgentPhones offering.
- Waystaroperational integration partnerWaystar is a Urgent Care Connect sponsor and integration partner supporting real-time eligibility (RTE) workflows within the Experity platform via Waystar integration.
- Rocheindustry sponsorRoche is a Urgent Care Connect sponsor and partner supporting Experity's industry events and ecosystem.
- Becton Dickinson (BD)industry sponsorBD (Becton Dickinson) is a Urgent Care Connect sponsor and partner supporting Experity's industry events and ecosystem.
- HealthTrackRxindustry sponsor / partnerHealthTrackRx is a Urgent Care Connect sponsor and partner supporting Experity's industry events and ecosystem.
Scale indicators12 records
Recent moves6 records
Expansion highlights6 records
Experity competitors and assessment
Company assessmentDirect peers
- athenahealth: Major ambulatory EMR/PM and RCM platform serving similar mid-market and enterprise medical practices. Multiple Experity customer case studies reference clinics switching from Athena to Experity, indicating direct competition for the same urgent care and ambulatory accounts.
- eClinicalWorks: Large ambulatory EMR/PM vendor serving primary care, specialty, and urgent care-adjacent clinics with integrated billing. Competes with Experity for the same mid-market and enterprise ambulatory footprint.
- Practice Fusion: Cloud-based ambulatory EHR targeting independent practices and urgent care-adjacent clinics. Competes with Experity for SMB and mid-market clinicians seeking lower-cost, easy-to-deploy EMR/PM.
- NextGen Healthcare: Ambulatory-focused EMR/PM and RCM vendor competing in the same urgent care and primary care market. Mercy Urgent Care and Gateway Urgent Care publicly cited NextGen as their prior platform before switching to Experity.
- Greenway Health: Ambulatory EMR/PM and RCM vendor serving primary care and specialty practices. Competes directly with Experity for the SMB and mid-market clinician segment where Greenway's Intergy and Prime Suite products overlap Experity's tiered offering.
- Tebra: SMB-focused practice management and EMR/RCM platform (formed from Kareo + PatientPop). Experity runs explicit comparison pages (Experity vs Tebra), indicating direct competition for small and launching urgent care clinics.
Broad incumbents
- Veradigm: Broad ambulatory and hospital EMR portfolio (formerly Allscripts) operating across large enterprise and mid-market customers. Competes with Experity at the multi-site urgent care operator tier through its TouchWorks and Professional EHR suites.
- Oracle Health (Cerner): Broad healthcare IT incumbent offering ambulatory and acute EHR, RCM, and analytics. Competes for enterprise urgent care and health system-affiliated clinic contracts that overlap Experity's enterprise tier.
- Epic Systems: Dominant enterprise EHR for large health systems and academic medical centers. Competes for enterprise urgent care contracts (e.g., HCA, BayCare) where Epic's broader interoperability and analytics stack can outflank Experity's urgent-care-specific depth.
Emerging players
- Abridge: AI ambient medical scribe for clinical documentation across specialties. Directly competes with Experity AI Scribe in the same ambient listening and structured-note generation category, and could be embedded by generalist EMR vendors as an alternative to Experity's first-party AI.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Experity social profiles
Digital presenceExperity compliance and trust
Trust signalCompliance5 records
Experity financial estimates
Financial estimateRevenue estimate
Valuation estimate
Experity leadership team
Management profileNumber of profiles
Profiles12 records
Experity subsidiaries and ownership
Company hierarchySubsidiaries4 records
Experity funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Experity M&A and investment
M&A and investmentM&A4 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Experity
What does Experity do?
Experity provides an AI-driven, unified operating system for U.S. urgent care clinics combining ONC Certified EMR/Practice Management, Patient Engagement, Teleradiology (PACS and over-reads), and Revenue Cycle Management. The platform is augmented by ambient conversational AI for clinical documentation (AI Scribe) and agentic AI for patient communication (Care Agent), serving over 6,500 urgent care clinics including 8 of the 10 largest U.S. urgent care operators.
Is Experity a public or private company?
Experity is a private company. It is classified as private equity controlled and is currently operating.
When was Experity founded?
Experity was founded in 2019. It employs 501 to 1,000 people.
Where is Experity based?
Experity is headquartered in Machesney Park, United States, in the North America region.
How does Experity make money?
Five revenue lines are on record. EMR/PM Software Subscriptions are the primary driver. The others are managed Revenue Cycle Management Services, teleradiology Over-Read Services, patient Engagement Platform and professional Services and Implementation.
Who are Experity's main competitors?
Direct peers on record are athenahealth, eClinicalWorks, Practice Fusion, NextGen Healthcare, Greenway Health and Tebra. Broad incumbents are Veradigm, Oracle Health (Cerner) and Epic Systems. Abridge is listed as an emerging player.
Does Experity have an API?
No public API is recorded for Experity.
What industry is Experity in?
Experity's product category is Urgent Care Healthcare IT. Its primary akta.pro industry code is HLALAJAI, Acute Episodic Care Telehealth Platforms (non-emergent conditions), with a secondary code of HLALAJAG, Payer-Integrated Tele-Urgent Care Platforms. Its NAICS code is 541511 and its SIC code is 7372.