Arztkonsultation AK
Arztkonsultation AK is a German SaaS provider of KBV-certified video consultation platforms, serving over 4,000 healthcare customers including practices, hospitals, pharmacies, psychotherapists, and digital health integrators across Germany.
- Company typePrivate
- Founded2014
- HeadquartersSchwerin, Germany
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Arztkonsultation AK does
Arztkonsultation AK (arztkonsultation ak GmbH) is a Schwerin-based German telemedicine SaaS provider founded in 2014, operating Germany's first KBV-certified video consultation platform. The company delivers a cloud-based, API-first infrastructure for reimbursable video consultations, with end-to-end encryption, exclusive German data residency, and modular deployment via self-serve SaaS, white-label, or embedded API integration. Its certified stack enables billing through statutory (GKV) and private (PVS partnerships) health insurance schemes, which is a structural requirement for German telemedicine adoption.
The platform serves a horizontal customer base spanning individual medical practices, MVZs, hospitals (~75), university hospitals (claimed 60% penetration), pharmacies (forthcoming ATAP program), nursing facilities (telepflege), psychotherapists, and digital health platforms — collectively exceeding 4,000 paying customers and 8,000+ medical service providers, with over 2 million video consultations facilitated since 2020. Distribution runs through a hybrid motion: PLG self-serve (14-day free trial, three-tier subscription at €19/€49/€249 monthly), enterprise field sales for hospitals and pharma (Key Account Management), and channel referrals via PVS billing services, AOK Sachsen-Anhalt, and pharmacy networks.
The business model is primarily tiered SaaS subscription with recurring revenue, augmented by enterprise custom development (e.g., Sanofi-Aventis contract, Healthcare Innovation as a Service launched March 2025), API and white-label licensing for software partners, and per-transaction interpreter services. The company holds ISO 27001:2022, BSI C5-Testat, KBV, GKV, KZBV, and ips data protection certifications. Strategic momentum in 2025-2026 centers on partnerships (MyTherapy, docdok.health, GEDISA/ATAP, mentalis) that extend the platform into integrated chronic disease care pathways, pharmacy health hubs, and DACH-wide digital health ecosystems.
Arztkonsultation AK firmographics
Firmographics- Name
- Arztkonsultation AK
- Legal name
- arztkonsultation ak GmbH
- Website
- https://arztkonsultation.de
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Arztkonsultation AK is a German SaaS provider of KBV-certified video consultation platforms, serving over 4,000 healthcare customers including practices, hospitals, pharmacies, psychotherapists, and digital health integrators across Germany.
- Ownership category
- akta.pro rank
Arztkonsultation AK industry classification
Industry- Product category
- Telemedicine Software
- NAICS
- Computer Systems Design Services (541512), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Virtual Visit & Video Conferencing APIs/SDKs (HIPAA-compliant) (HLALAKAA)
- akta.pro secondary industry
- ePrescribing, Lab/Imaging Orders & Results Integration (HLALAKAJ)
Keywords
Where Arztkonsultation AK is headquartered
LocationHeadquarters
- HQ city
- Schwerin
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
Arztkonsultation AK business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription (Tiered): Three-tiered subscription model: Basic (€19/month) for single practitioners, Advanced (€49/month) for multi-user practices, Professional (€249/month) for hospitals and large MVZs. Additional users and features (API, White-Label, SSO) billed as add-ons. Monthly billing with monthly contract terms; annual billing available with potential discounts. No per-consultation fees.
- Enterprise / Custom Development: Custom pricing for large healthcare organizations with bespoke requirements, API integration projects, and white-label deployments. Individualized SLAs, onboarding, and professional services billed on a project basis. Healthcare Innovation as a Service for pharma and health insurance partners.
- API & Whitelabel Licensing: Revenue from API usage fees (beyond included quota), white-label branding fees, and licensing of the video infrastructure to third-party platforms and healthcare software vendors. Integration into partner products creates recurring licensing streams.
- Translator / Interpreter Services: Optional dolmetscher (interpreter) service for video consultations without language barriers, billed separately through third-party interpreter providers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Basic – €19/month for single-practitioner practices |
| Subscription | Monthly | Advanced – €49/month for multi-user practices |
| Subscription | Monthly | Professional – €249/month for hospitals and large MVZs |
| Subscription | Multi-year contract | Enterprise – Custom pricing on request |
Go-to-market motion4 records
Distribution channels4 records
Marketing channels8 records
Arztkonsultation AK product offering
Product offeringCore offering
Arztkonsultation AK GmbH provides a KBV-certified video consultation platform for the German healthcare market, enabling physicians, MVZs, hospitals, pharmacies, nursing facilities, and psychotherapists to conduct reimbursable telemedicine consultations. The platform is offered as a SaaS suite, an embeddable video API, a white-label deployment, and custom development services, with all infrastructure hosted exclusively in Germany and certified to ISO 27001 and BSI C5 standards.
Product overview
Arztkonsultation offers a modular telemedicine software platform with three core product tiers: (1) Videosprechstunden-Suite as the flagship SaaS video consultation solution with KBV certification for billable video consultations; (2) ak Video-API and Whitelabel for technical integration partners requiring API-based or branded embedding; and (3) Custom Development plus Healthcare Innovation as a Service for bespoke healthcare innovation projects. All products are built on a unified High-Performance API architecture. The platform serves diverse healthcare segments including clinics, practices, pharmacies (via Assistierte Telemedizin in Apotheken), nursing care facilities (Telepflege), and psychotherapists. Additional vertical solutions target obesity management, mental health, and digital wound care through strategic partnerships.
Differentiator
Problem solved
Functional benefit
Products and services
- Videosprechstunden-Suite (Video Consultation Suite) KBV-certified, end-to-end encrypted browser-based video consultation solution with virtual waiting room, integrated appointment management, digital anamnesis, document exchange, and SMS/email reminders. Sold via subscription tiers (Basic, Advanced, Professional) to medical practices, MVZs, hospitals, psychotherapists, and other healthcare providers in Germany.
- ak Video-API High-performance REST API enabling software vendors, hospital IT systems, and pharmacy platforms to embed KBV-certified video consultation functionality directly into their own products via iframe or full API integration. Designed for technical integration partners building digital health solutions.
- Whitelabel White-label deployment of the video consultation suite, with full customization of the user interface, email templates, sender address, and corporate design to match the partner's brand identity. Sold to partners who wish to offer video consultation under their own brand.
- Healthcare Innovation as a Service Customized patient pathway development service combining consulting, ecosystem building, and technology implementation. Delivered to healthcare organizations, pharmaceutical companies, and health insurers seeking bespoke telemedicine solutions and digital care pathways.
- Custom Development Bespoke telemedicine software development, including complex patient pathway integration and special feature development. Delivered to clients with specific requirements that go beyond the standard product suite, such as pharmaceutical companies (e.g., Sanofi-Aventis).
- Assistierte Telemedizin in Apotheken (ATAP) Specialized telemedicine module enabling German pharmacies to offer assisted doctor consultations on-site, transforming them into health hubs. Targeted at pharmacies participating in the DAV ATAP program.
- Telepflege Video consultation module purpose-built for nursing care facilities, providing remote physician access for medication questions, wound management, and chronic disease monitoring. Integrated with care facility software platforms (e.g., myneva) via API.
Quantifiable outcome
- Over 2 million video consultations conducted since 2020, saving patients the trip to the practice each time
- +4 more outcomes
Companies that use Arztkonsultation AK
Customer profileNamed customers8 records
Segments6 records
Ideal customer profiles7 records
Arztkonsultation AK technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
Arztkonsultation AK partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core and minor.
- mentaliscoreCooperation for hybrid mental health care. mentalis provides mental health services; Arztkonsultation provides video consultation infrastructure enabling hybrid (in-person + digital) mental health care delivery.
- docdok.healthcoreStrategic partnership for the DACH region announced March 2026. Combines docdok.health's digital health platform with Arztkonsultation's video consultation for integrated patient care pathways.
- MyTherapy (smartpatient)coreStrategic partnership to establish an integrated digital care pathway launching initially in clinical obesity. Combines MyTherapy's patient activation and medication management platform with Arztkonsultation's telemedicine infrastructure to address fragmented care pathways. Goals include reducing time-to-diagnosis, shortening specialist waiting times, and improving medication adherence. Scalable model designed to expand beyond obesity to additional chronic disease areas, aiming to create a fully integrated digital care ecosystem.
- mynevacorePartnership to enable digital medical care directly in nursing facilities. myneva's telepflege (nursing care) module integrates Arztkonsultation's video API, providing flexible and secure video consultation for nursing staff and residents. Enables direct documentation of consultations.
- GEDISAcoreGEDISA and Arztkonsultation signed a Letter of Intent (LOI) to support assisted telemedicine in pharmacies (Assistierte Telemedizin in Apotheken, ATAP). The DAV (German Pharmacist Association) decision set the start date for ATAP at July 1, 2026. GEDISA provides pharmacy software/systems integration; Arztkonsultation provides the certified video consultation infrastructure.
- vitagroup Health DialogcoreStrategic partnership for hybrid healthcare. Integrates vitagroup's health dialog platform with Arztkonsultation's video consultation for cross-sector patient care pathways.
- Sanofi-AventiscoreDevelopment contract signed December 2023. Arztkonsultation provides custom development services for Sanofi-Aventis to build bespoke telemedicine solutions, patient pathways, or digital health applications for pharmaceutical use cases.
- Mindable HealthminorCooperation with Mindable Health for digital mental health care solutions. Mindable Health provides digital therapeutics for mental health; Arztkonsultation provides the video consultation layer.
- DoctifyminorPartnership with Doctify feedback platform. Doctify provides patient review/feedback functionality; integration enhances patient experience and trust in practices using Arztkonsultation's video consultation.
- AOK Sachsen-AnhaltcoreAOK Sachsen-Anhalt uses Arztkonsultation's video consultation for insured member advisory services. AOK promotes the platform to its members as a preferred digital health service, providing customer referrals and co-marketing. Stefan Behrendt (AOK Sachsen-Anhalt) is featured as a customer testimonial.
- Universitätsmedizin GreifswaldcoreUniversitätsmedizin Greifswald won a public tender and selected Arztkonsultation as their video consultation provider. Featured as a reference customer, highlighting the ability to independently and easily convert to or supplement with video consultations with excellent support.
- Dolmetscher Services (Interpreting Services)minorPartnership with interpreter/dolmetscher service providers to enable video consultations without language barriers. Interpreters join video consultations remotely, enabling multilingual healthcare delivery.
- PVS Westfalen-Nord GmbHPartnership for private billing of video consultations (GOÄ). PVS provides GOÄ-compliant billing services for private video consultations. Mutual customer referrals with attractive special offers. Enables private practice physicians to easily bill video consultations.
- PVS Schleswig-Holstein HamburgcorePartnership to recommend each other's services to respective customer bases. PVS has 3,500+ member practices; Arztkonsultation has 8,500+ customers. PVS members received a special offer for Arztkonsultation; Arztkonsultation promotes PVS billing services to its customers. Enables private billing of video consultations.
- HelloBetterminorCooperation to network digital mental health care. Combines HelloBetter's scientifically validated psychological online training programs with Arztkonsultation's video consultation for a comprehensive digital mental health care offering. Joint informational content and cross-promotion.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Arztkonsultation AK competitors and assessment
Company assessmentDirect peers
- TeleClinic: German telemedicine provider offering video consultations with doctors across specialties, prescription services, and direct-to-patient care. Comparable to Arztkonsultation's physician-and-patient video consultation use cases, though TeleClinic is more consumer-facing while Arztkonsultation is provider-/B2B2C-focused.
- Patientus: Berlin-based video consultation platform for doctors and therapists in Germany. Directly competes with Arztkonsultation in KBV-certified video consultations for practices and clinics, targeting the same physician and psychotherapist segments with similar SaaS subscription pricing.
- medflex: German telemedicine platform providing video consultations and digital patient communication for medical practices, MVZs, and hospitals. Closely comparable to Arztkonsultation's core SaaS tier offering and customer segments (physicians, psychotherapists, clinics) within the regulated German market.
- samedi: Berlin-based eHealth platform offering online appointment booking, video consultations, and digital patient pathways for hospitals and practices in Germany. Overlaps directly with Arztkonsultation's hospital/MVZ-focused Professional tier and integrated care-pathway proposition.
Broad incumbents
- Zava (formerly DrEd): European online doctor and telemedicine provider (UK-/Germany-focused) offering video consultations and digital prescriptions across multiple specialties. A broader incumbent with overlapping video consultation and prescription capabilities, though more direct-to-consumer than Arztkonsultation's provider/B2B orientation.
- Doctolib: Major Franco-German healthcare platform offering appointment booking, teleconsultation, and patient management to practices and hospitals. A broad incumbent whose video consultation feature competes with Arztkonsultation across hospitals and large practices, backed by significantly larger funding and brand recognition.
- CompuGroup Medical (CGM): One of Europe's largest health-IT vendors providing practice management software (Medistar, Turbomed) and hospital information systems across Germany. A broad incumbent that could bundle video consultation with its dominant KIS/PVS offerings, posing a strategic threat to Arztkonsultation's white-label and API integration business.
- Kry (Livi): Major European digital-health provider (operating as Livi in some markets) offering video GP consultations across multiple countries. A broad incumbent with the capital and scale to expand into the DACH telemedicine market and compete with Arztkonsultation for hospital and insurer partnerships.
- DocCheck (DocCheck Video Sprechstunde): German health-IT and medical-community platform that acquired Patientus and offers KBV-certified video consultation tools alongside its larger authentication, communication, and CME ecosystems. A broad incumbent bundling video consultation with adjacent healthcare services, competing for the same physician customer base as Arztkonsultation.
Emerging players
- vitagroup: German digital-health platform offering Health Dialog and care-pathway solutions with which Arztkonsultation has a partnership. Represents both a partner and an emerging competitor in integrated digital patient pathways, with overlap in chronic disease and hospital-segment solutions.
Market position
Strengths5 records
Weaknesses3 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Arztkonsultation AK social profiles
Digital presenceArztkonsultation AK compliance and trust
Trust signalCompliance8 records
Arztkonsultation AK financial estimates
Financial estimateRevenue estimate
Valuation estimate
Arztkonsultation AK leadership team
Management profileNumber of profiles
Profiles4 records
Arztkonsultation AK funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Arztkonsultation AK M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Arztkonsultation AK
What does Arztkonsultation AK do?
Arztkonsultation AK GmbH provides a KBV-certified video consultation platform for the German healthcare market, enabling physicians, MVZs, hospitals, pharmacies, nursing facilities, and psychotherapists to conduct reimbursable telemedicine consultations. The platform is offered as a SaaS suite, an embeddable video API, a white-label deployment, and custom development services, with all infrastructure hosted exclusively in Germany and certified to ISO 27001 and BSI C5 standards.
Is Arztkonsultation AK a public or private company?
Arztkonsultation AK is a private company. It is classified as venture growth investor backed and is currently operating.
When was Arztkonsultation AK founded?
Arztkonsultation AK was founded in 2014. It employs 11 to 50 people.
Where is Arztkonsultation AK based?
Arztkonsultation AK is headquartered in Schwerin, Germany, in the Europe region.
How does Arztkonsultation AK make money?
Four revenue lines are on record. SaaS Subscription (Tiered) is the primary driver. The others are enterprise / Custom Development, API & Whitelabel Licensing and translator / Interpreter Services.
Who are Arztkonsultation AK's main competitors?
Direct peers on record are TeleClinic, Patientus, medflex and samedi. Broad incumbents are Zava (formerly DrEd), Doctolib, CompuGroup Medical (CGM), Kry (Livi) and DocCheck (DocCheck Video Sprechstunde). vitagroup is listed as an emerging player.
Does Arztkonsultation AK have an API?
Yes. High-Performance API enabling integration of the video consultation solution into existing software systems. Supports both iFrame and API integration methods. KBV-certified solution can be integrated per KBV guidelines. Available through Professional tier and Whitelabel/API product tiers. Developer documentation is at arztkonsultation.de/api-integration.
What industry is Arztkonsultation AK in?
Arztkonsultation AK's product category is Telemedicine Software. Its primary akta.pro industry code is HLALAKAA, Virtual Visit & Video Conferencing APIs/SDKs (HIPAA-compliant), with a secondary code of HLALAKAJ, ePrescribing, Lab/Imaging Orders & Results Integration. Its NAICS code is 541512 and its SIC code is 7372.