What Community Transportation Network does

Community Transportation Network (CTN) is a Fort Wayne, Indiana-based private nonprofit 501(c)(3) organization founded in 2000 that provides specialized non-emergency medical transportation (NEMT) and related mobility services primarily to seniors, persons with disabilities, and Medicaid-eligible populations across northeast Indiana. The organization operates a fleet of 33 wheelchair-accessible vehicles from a 35,000-square-foot headquarters facility at 5601 Industrial Road, delivering door-through-door service that escorts riders from inside their origin to inside their destination—a level of assistance that distinguishes CTN from standard curb-to-curb NEMT providers and rideshare alternatives. CTN coordinates across a network of 85+ partner agencies including major healthcare systems (Parkview Health, Lutheran Health Network, DaVita Kidney Care), disability service providers (Turnstone, Easter Seals/ARC, Life Adult Day Academy), and youth programs (Brightpoint Head Start), providing over 25,000 medical trips annually and reaching its one millionth lifetime ride in 2025.

CTN's revenue model is a hybrid structure typical of mission-driven NEMT providers: approximately 70% of riders use Medicaid or Medicaid Waiver benefits billed through four transportation brokers (Anthem, CareSource, Verida, WellTrans), with private-pay riders charged on a sliding scale (most paying $8 or less per trip, roughly 10% of actual cost). The remaining cost-per-ride gap is covered by philanthropy—individual donations, corporate sponsorships, foundation grants (AWS/WindSwell Foundation, Foellinger Foundation, United Way of Allen County, Community Foundation of Greater Fort Wayne), and annual fundraising events including the Dine 4 Rides Gala (~$150,000 annually) and Hop On Brew Tour ($37,000-$40,000). Group charter transportation, the CTNite Bus themed experience, and the 2024-launched Brand in Motion van advertising program provide supplemental revenue.

CTN's technology footprint is operational rather than consumer-facing: dispatch, route scheduling, and fleet management systems support daily operations, while the public website (WordPress-based) handles donations, online bill pay, and trip requests. No public API, mobile app, or AI/ML capabilities are disclosed. The organization is led by Executive Director Justin Clupper (since April 2019, succeeding co-founder Becky Weimerskirch) and an executive team that includes directors of Administration, Operations, Finance, and Development; it is governed by a volunteer board of directors and holds Charity Navigator Platinum, Candid Platinum, and BBB Accredited Charity seals.

Name

Community Transportation Network

Legal name

Community Transportation Network, Inc.

Website

https://ridectn.org

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

Community Transportation Network is a Fort Wayne, Indiana-based nonprofit that operates wheelchair-accessible vehicles providing door-through-door non-emergency medical and mobility transportation for seniors, persons with disabilities, and Medicaid-eligible individuals across northeast Indiana.

Ownership category

akta.pro rank

Product category

Non-Emergency Medical Transportation (NEMT) and Specialized Transit Services

NAICS

Special Needs Transportation (485991), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Health Services (8000), Transportation Services (4700)

akta.pro primary industry

Non-Emergency Medical Transportation (NEMT) & Wheelchair/Stretcher Transport (HLAFANAJ)

akta.pro secondary industries

Wheelchair-Accessible Vehicle (WAV) & Stretcher Transport Services (TLAFAKAC), Ambulatory Medical Escort / Door-Through-Door Assistance Services (TLAFAKAD), Facility-Based Patient Transport (Hospitals, SNFs, Dialysis Centers) (TLAFAKAG), Door-to-Door Senior Ride Services (Non-Medical) (HSABAOAB)

Keywords

• Non-emergency medical transportation
• Senior transportation services
• Disability transit services
• Door-through-door transportation
• Wheelchair accessible transport

Headquarters

HQ city

Fort Wayne

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Insurance Reimbursement (Medicaid/Medicare): The majority of CTN's revenue comes from Medicaid and Medicare reimbursement through partnered insurance providers and transportation brokers. 70% of riders use Medicaid or Medicaid Waiver benefits to cover transportation costs.
2. Donations and Philanthropy: Individual and organizational donations fund the gap between insurance reimbursement and actual ride costs. CTN receives donations from foundations, businesses, and individuals. Donors can give online, by check, through planned giving, stock donations, or monthly recurring gifts.
3. Event Fundraising: Annual fundraising events including Dine 4 Rides Gala and Hop On Brew Tour generate significant contributions. Dine 4 Rides raised $150,000 annually; Hop On Brew Tour raised $37,165-$40,000.
4. Sliding Scale Private Pay: Riders without transportation benefits pay CTN on a sliding scale based on monthly household income, typically $8 or less per trip (about 10% of actual cost).
5. Group/Charter Transportation: CTN provides group transportation services for events, weddings, brewery tours, and organizational outings. The CTNite Bus offers themed transportation experiences.
6. Government Grants: CTN receives grants from federal sources including FTA Section 5310 funding for vehicle procurement and various state/foundation grants.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels11 records

Core offering

CTN provides door-through-door, non-emergency transportation services for seniors (60+) and people with disabilities across eight counties in northeast Indiana. Its fleet of wheelchair-accessible vehicles and trained passenger-assistance drivers deliver medical trips, non-medical/life-trip rides, group/charter transportation, and grocery shuttles. Approximately 70% of riders access the service through Medicaid or Medicare benefits.

Product overview

CTN offers a portfolio of specialized transportation services centered on its core Individual Transportation offering, which provides medical and non-medical door-through-door trips for seniors, persons with disabilities, children, and youth. This core service is supplemented by Group Transportation (charter services for groups up to 18 passengers) and the specialty CTNite BUS (themed charter experience for events). Supporting services include Grocery Rides and Non-Medical Transportation. The organization also operates annual fundraising events including the Dine 4 Rides Gala and Hop On Brew Tour to support operations, and maintains specialty programs like the Kira Downey Memorial Rider Fund. CTN partners with insurance providers (Anthem, CareSource) and transportation brokers (Verida, WellTrans) for Medicaid/Medicare billing, and offers an online bill payment system for self-pay clients. The CTNite BUS also serves as a unique branded offering for community event charters.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical Transportation Door-through-door non-emergency medical transportation for seniors and persons with disabilities traveling to and from healthcare appointments across northeast Indiana. Most rides are reimbursed through Medicaid or Medicare.
• Non-Medical Transportation Door-through-door transportation for life-trip destinations such as grocery stores, pharmacies, family visits, and community outings for seniors and persons with disabilities.
• Group Transportation Chartered group transportation for organizations, agencies, and senior-living communities using CTN's accessible vehicles and trained drivers. Priced by mileage with a per-mile rate after a base minimum.
• CTNite BUS Group transportation for social outings, dinners, and entertainment trips tailored for CTN's senior and accessibility-focused riders and community groups.
• CTN Grocery Rides Scheduled transportation service that takes seniors and persons with disabilities to grocery stores for shopping, supporting nutrition access and independent living.
• Dine 4 Rides Annual Gala Annual ticketed fundraising gala that brings together community supporters to raise funds for CTN's transportation services through ticket sales and sponsorships.
• Hop On Brew Tour Ticketed community fundraising event built around brewery tours, with proceeds supporting CTN's transportation programs.

Quantifiable outcome

• 25,000+ medical trips provided annually
• +4 more outcomes

Named customers13 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

21 partnerships are on record, tiered core and minor.

• TurnstonecoreStrategic or Co-development PartnerLongstanding partnership since 2006 where CTN took over Turnstone's transportation services for clients with disabilities. CTN provides reliable transportation to therapy sessions, fitness programs, adult day services, and adaptive sports at the Plassman Athletic Center. This partnership created a centralized system that increases efficiency and reduces costs for riders with diverse needs including power wheelchairs and low vision.
• Brightpoint - Head StartcoreStrategic or Co-development PartnerBrightpoint leased three school buses to CTN at minimal cost to provide transportation for Head Start students to attend field trips. CTN operates the buses and provides service to all eight Head Start sites in northeast Indiana plus twenty additional childcare centers. This collaboration ensures experiential learning opportunities for children from low-income families.
• Easter Seals/ARCcoreStrategic or Co-development PartnerVehicle lease partnership where Easter Seals ARC provides vehicles to CTN. CTN consolidates transportation operations for individuals with disabilities, improving efficiency and expanding service capacity. Three vehicles leased from Easter Seals ARC as of 2011.
• Life Adult Day Academy (LADA)coreStrategic or Co-development PartnerCTN provides daily transportation for adults with disabilities attending LADA programs. Partnership began in 2017 when large private transportation companies closed. LADA describes the partnership as 'a cornerstone in keeping Life Adult Day Academy's services truly person centered and more accessible.'
• Lutheran Health NetworkcoreStrategic or Co-development PartnerCTN partners with Lutheran Hospital to provide safe, reliable transportation for patients discharged from the hospital. Some patients travel locally while others go as far as northwest Indiana. Drivers Eric, JP, and Becca serve this program which is fully funded separately from core mission.
• DaVita Kidney CarecoreStrategic or Co-development PartnerDaVita Fort Wayne West Dialysis partners with CTN for patient transportation to dialysis treatments. Board member Chip Koltash serves as Facility Administrator at DaVita. DaVita is title sponsor of CTN's Dine 4 Rides Gala and actively volunteers at the event.
• Citilink/FTAminorChannel Partner/ Reseller/ DistributorPartnership with public transit authority for coordination and referral of transportation services. CTN fills gaps when public transportation is overextended or unavailable.
• Honor Flight Northeast IndianaminorStrategic or Co-development PartnerCTN provides accessible transportation for veterans participating in Honor Flight trips to Washington D.C. CTN vehicles transport veterans and guardians to morning programs and back to Fort Wayne International Airport after evening returns. Essential for veterans requiring mobility assistance.
• Parkview HealthcoreChannel Partner/ Reseller/ DistributorMajor healthcare system partner. Board member Michael GeRue represents Parkview Health on CTN board. Parkview Health is a sponsor of Hop On Brew Tour and provides various support to CTN operations.
• The LeagueminorStrategic or Co-development PartnerDisability services organization. President and CEO John Guingrich cited as advocate for accessibility and collaboration in Fort Wayne. CTN provides transportation for League clients including Anne Palmer who rides from Huntertown to her job.
• Salvation ArmyminorStrategic or Co-development PartnerPartnership for transportation services to support Salvation Army programs and their clients in need of transportation.
• Cancer ServicesminorStrategic or Co-development PartnerPartnership providing nearly 1,800 free rides to cancer patients. CTN scheduler Jackson worked directly with Cancer Services to coordinate rides to treatments, oncology appointments, labs, and special therapies.
• Visiting NurseminorStrategic or Co-development PartnerHealthcare partnership providing transportation support for home health services and patients in need of medical transportation.
• Boys and Girls ClubsminorStrategic or Co-development PartnerPartnership for transportation services to support youth programs and activities for children served by Boys and Girls Clubs.
• Girl Scouts of Northeast IndianaminorStrategic or Co-development PartnerPartnership for transportation to support Girl Scout programs and activities in the northeast Indiana region.
• Fort Wayne Children's ZoominorStrategic or Co-development PartnerPartnership providing accessible transportation for visitors with disabilities to the Fort Wayne Children's Zoo, highlighted in New Mobility magazine feature on accessible travel.
• Truck Maintenance Inc.coreStrategic or Co-development PartnerProvides top-tier vehicle maintenance services for CTN's fleet. Recognized as AFP Northeast Indiana Outstanding Philanthropic Organization for their financial support and dedication to CTN's mission through vehicle maintenance.
• VeridacoreChannel Partner/ Reseller/ DistributorTransportation broker for Medicaid benefits. CTN partners with Verida to provide Medicaid-covered transportation. Phone: 765-602-6004.
• WellTranscoreChannel Partner/ Reseller/ DistributorTransportation broker for Medicaid benefits. CTN partners with WellTrans to provide Medicaid-covered transportation. Phone: 317-785-5500.
• Ivy TechminorStrategic or Co-development PartnerEducational partnership providing transportation services for students and programs at Ivy Tech Community College Northeast Indiana.
• University of St. FrancisminorStrategic or Co-development PartnerEducational partnership including transportation for basketball camps and student housing services.

Scale indicators20 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Modivcare: Largest U.S. non-emergency medical transportation broker and operator, managing Medicaid and Medicare transportation across multiple states. Directly comparable to CTN's NEMT focus, payer mix (Medicaid-heavy), and broker-mediated service delivery, though at vastly greater scale.
• MTM (Medical Transportation Management): Major NEMT broker and operations provider serving state Medicaid programs, health plans, and managed care organizations. Comparable to CTN's Medicaid reimbursement model, partnership with insurance brokers, and focus on accessibility for vulnerable populations.
• Veyo: NEMT technology and operations platform serving state Medicaid agencies and health plans, including in Indiana-adjacent markets. Comparable to CTN in delivering wheelchair-accessible, broker-managed NEMT, with a more tech-forward model.
• Access2Care: NEMT broker coordinating non-emergency medical transportation for health plans and government programs. Comparable to CTN on payer mix, ADA-compliant vehicle requirements, and broker/agency partnership model.
• SilverRide: Specialized senior and assisted transportation provider offering door-through-door and mobility assistance for older adults. Closely comparable to CTN on senior-focused door-through-door service model and population served.
• GoGoGrandparent: On-demand senior transportation service that acts as a rideshare intermediary with assisted-ride support. Comparable to CTN in addressing senior mobility gaps that standard rideshare does not, though operating as a technology intermediary rather than a fleet operator.

Broad incumbents

• Uber Health: Healthcare-oriented arm of Uber providing non-medical rides for medical appointments. Comparable to CTN as a healthcare transportation alternative, though lacking WAV specialization and door-through-door service for seniors and disabilities.
• Lyft Healthcare: Lyft's healthcare-focused ride services for medical appointments and patient transport. Competes with CTN on basic medical transport, but does not match CTN's specialized WAV and door-through-door offering for mobility-limited populations.
• MobilityWorks: National provider of wheelchair-accessible vehicle sales, rentals, and adaptive mobility equipment. Comparable to CTN on the WAV ecosystem and accessibility focus, though positioned as a vehicle/equipment provider rather than a transportation service operator.

Emerging players

• Ride Health: Healthcare-focused NEMT technology platform coordinating rides for health systems and payers, including wheelchair-accessible options. Comparable to CTN on the NEMT category and healthcare partnerships, but operating as a tech platform rather than fleet operator.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCJahDA6892Gg1BuvsqH2qLw
• Facebookfacebook.com/RideCTN
• LinkedInlinkedin.com/company/ridectn
• Instagraminstagram.com/ridectn

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds3 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Transportation Network