What Supportiv does

Supportiv Inc. is a privately held, Berkeley-based software company founded in 2018 that operates an anonymous, AI-mediated peer-to-peer emotional support network serving both individual consumers and enterprise buyers (employers, health plans including Medicaid and Medicare Advantage, hospitals, government entities, military and veteran programs, higher education institutions, and behavioral health / EAP providers). End users describe their struggle in a frictionless text chat — no registration, forms, or personally identifiable information — and are matched in approximately 30 seconds, 24/7, into live-moderated small group chats that progress through a proprietary Conversational Care® methodology from venting to coping to problem-solving to healing.

The platform's technical core is a multi-patented AI system that combines Precision Peer Support® (US11468133B1) for matching users into peer groups by unstructured text with Natural Language Navigation® / NLN (US11368423B1) for routing users and recommending resources from a 30,000+ item taxonomized library within the conversational context. The system is trained on over 170 million conversational datapoints and is operated by a globally distributed moderator workforce trained under a clinically designed curriculum overseen by Stanford-trained clinical leadership.

Commercially, Supportiv operates a hybrid B2B2C / freemium model: individuals access individuals.supportiv.com free of charge, while enterprise and channel partners (including UnitedHealthcare Health Plan of Nevada Medicaid, with active senior-level relationships at Cigna, Humana, and Optum) purchase access on a per-covered-lives subscription basis with tiered pricing bands from under 1,000 to 75,000+ lives. The product is available in English, Spanish, and French and is covered by a portfolio of registered trademarks (Conversational Care®, Precision Peer Support®, Natural Language Navigation®, Supportiv®, Virtual Hug®, "What's your struggle?"®, The Anonymous Peer-to-Peer Support Network®) and an industrial design patent (D1059383); the company reports 3 million cumulative users helped, with self-reported 36% depression reduction, 33% anxiety reduction, and 68% optimism increase.

Name

Supportiv

Legal name

Supportiv Inc.

Website

https://supportiv.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

101–250 employees

Short description

Supportiv, founded in 2018 in Berkeley, operates a patented AI-driven anonymous peer-to-peer emotional support platform that precision-matches users into live-moderated group chats and routes them to personalized resources, sold primarily B2B2C to employers, health plans, hospitals, and government.

Ownership category

akta.pro rank

Headquarters

HQ city

Berkeley

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. B2B2C Enterprise Subscriptions: Supportiv is sold to enterprise buyers (employers, health plans, hospitals, government entities, EAP/Behavioral Health providers) on a per-covered-lives or subscription basis. These organizations offer Supportiv as a benefit to their employees, members, or beneficiaries. The company refers to cost economics as 'pennies on the dollar compared to clinical approaches.'
2. Direct-to-Individual Access: Individuals can access the service directly via the individuals.supportiv.com platform. While specific individual pricing is not publicly disclosed, the platform is free to end users — costs are borne by enterprise/health plan partners who subsidize access as an employee or member benefit.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Supportiv provides an anonymous, 24/7 peer-to-peer emotional support chat platform that uses multi-patented AI to precision-match users into real-time, live-moderated small group chats based on shared lived experience, then delivers hyper-personalized self-help resources from a 30,000+ item taxonomized library in real time. The service is offered free to individuals via a self-serve web product and is sold on a per-covered-lives subscription basis to employers, health plans, hospitals, government agencies, and behavioral health/EAP providers who embed it as a benefit for their employees or members.

Product overview

Supportiv is a single unified product offering anonymous peer-to-peer emotional support through 24/7 live-moderated chat. The core platform is built around three proprietary components: Precision Peer Support® (peer matching and facilitation), Conversational Care® (the clinical methodology), and Natural Language Navigation® (AI-powered resource retrieval). These work together to deliver hyper-personalized support where users are matched with peers, guided through a therapeutic conversational arc, and provided with real-time resources from a taxonomized library of 30,000+ content items.

Differentiator

Problem solved

Functional benefit

Products and services

• Supportiv Peer Support Platform (Conversational Care®) Anonymous, 24/7 peer-to-peer emotional support platform that uses multi-patented AI to precision-match users into real-time, live-moderated small group chats and deliver hyper-personalized self-help resources from a 30,000+ item library. Available to individual consumers for free via individuals.supportiv.com and to enterprise buyers (employers, health plans, hospitals, government) as a per-covered-lives subscription benefit.
• Employer / EAP Wellness Solution
• Health Plan / Medicaid & Medicare Advantage Solution Channel offering for Medicaid, Medicare Advantage, and commercial health plans to embed Supportiv as a covered mental/emotional wellness benefit for member populations, including step-therapy routing to higher-acuity care. Members access via the health plan portal or a dedicated Supportiv URL.
• Hospital & Healthcare System Integration Enterprise offering for hospitals and integrated healthcare systems to deliver Supportiv's peer support as a tier in their stepped-care behavioral health model, supporting patients and families dealing with health challenges, chronic illness, and care transitions.
• Behavioral Health / EAP Partner Program Partner program enabling behavioral health providers and EAP vendors to embed Supportiv's peer support as the first tier of a stepped-care program, using precision routing and the resource library for lower-acuity needs and routing higher-acuity cases to clinical care.
• Public Sector / Government Program Enterprise offering for government agencies and public sector programs to deliver Supportiv's peer support as an employee wellness resource and as a constituent-facing mental and emotional support service.
• Individuals Self-Serve Chat (individuals.supportiv.com) Free direct-to-consumer version of the Supportiv platform accessed via individuals.supportiv.com. Users type their struggle and are matched into a live-moderated peer chat within ~30 seconds, with real-time personalized resources from the 30,000+ item library, no registration required, available 24/7 in English, Spanish, and French.

Quantifiable outcome

• 3 million people helped feel better — 24/7
• +6 more outcomes

Named customers4 records

Segments8 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core and minor.

• UnitedHealthcare Health Plan of Nevada MedicaidcoreGTM or Marketing Partner · 17 October 2024Supportiv partnered with UnitedHealthcare Health Plan of Nevada Medicaid to serve teens in need. This partnership embeds Supportiv's anonymous peer support as a covered Medicaid benefit for Nevada teens, providing on-demand emotional support integrated with the health plan's behavioral health offerings. The partnership was announced on October 17, 2024.
• Baker Botts (IP Law Firm)minorOthersSupportiv is represented by Baker Botts' intellectual property department for patent and trademark licensing inquiries. Supportiv's patents have broad applicability beyond mental health into sectors including retail, advertising, political, professional services, and social media. Baker Botts manages IP licensing outreach on behalf of Supportiv.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Lyra Health: Lyra Health provides mental health benefits to employers with a network of therapists, coaches, and digital tools. It competes with Supportiv for the same employer EAP/benefits budget and represents a well-capitalized incumbent in the employer mental health category.
• Spring Health: Spring Health is a comprehensive mental health benefits platform serving large employers with precision-matched provider referrals, therapy, coaching, and digital tools. It competes for the same enterprise contracts as Supportiv and offers a broader clinical stack with deeper payer integrations.
• Ginger (Headspace Health): Ginger, merged into Headspace Health, is a major mental health benefits platform combining self-guided content, coaching, and teletherapy for employers and health plans. It competes with Supportiv in the enterprise mental health benefits space as a much broader incumbent with deeper payer contracts.

Direct peers

• BetterHelp: BetterHelp (owned by Teladoc Health) is the largest online therapy and counseling platform, offering 1:1 messaging, chat, and video sessions. It competes with Supportiv for enterprise mental health benefits spend and individual users seeking on-demand emotional support, but delivers licensed clinician therapy rather than peer support.
• Wysa: Wysa is an AI-driven mental health chatbot offering evidence-based self-help and human therapist escalation. It competes with Supportiv in the AI-delivered emotional support category and serves enterprise buyers (employers, health plans) seeking scalable digital mental health solutions.
• 7 Cups: 7 Cups is an on-demand emotional support and peer-to-peer chat platform connecting users with trained listeners. It is the most direct competitor to Supportiv's core anonymous peer-matching model, with comparable GTM toward individuals and lower-cost emotional wellness buyers.
• Woebot Health: Woebot Health combines an AI chatbot with clinical-grade therapeutic content for mental health support. It overlaps with Supportiv's AI/NLP-driven emotional support offering and serves enterprise healthcare buyers, though Woebot focuses on structured CBT-style conversations rather than live peer matching.
• Talkspace: Talkspace is an online therapy platform serving both consumers directly and B2B through health plans and employers. It overlaps directly with Supportiv's enterprise B2B2C motion, payer relationships, and value proposition of accessible mental health care, though Talkspace relies on licensed therapists rather than peer matching.

Emerging players

• Calm: Calm is a leading consumer mental wellness and meditation app with growing enterprise offerings. While not a peer-support platform, it competes with Supportiv for employer wellness benefits spend and consumer mindshare in the mental health and wellbeing category.
• Cerebral: Cerebral provides online mental health treatment including therapy and medication management for anxiety, depression, and ADHD. It overlaps with Supportiv's enterprise mental health distribution motion through employers and health plans, though it focuses on clinical treatment rather than peer support.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Supportiv

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Supportiv