What I-Tech Support does

I-Tech Support Services, Inc. is a privately held Florida-based managed service provider (MSP) and Acumatica Cloud ERP value-added reseller, founded circa 1999-2000 and headquartered in Ocoee, Florida with coverage across Orlando, Tampa, Miami, Jacksonville, and Fort Lauderdale. The company operates a dual-engine business: (1) managed IT services including managed and co-managed IT, cybersecurity and compliance (SOC-as-a-Service, MDR, MR, MA, risk assessment), cloud and infrastructure, help desk, backup and disaster recovery, VoIP, and virtual CIO/CTO; and (2) Acumatica ERP implementation, consulting, customization, training, and ongoing support, with Gold-level VAR certification, a 100% implementation success rate, and a 4.71 NPS as an Acumatica VAR. Technology stack spans Microsoft 365, Azure, AWS, Google Cloud, Datto, Duo, Avalara, Shopify, BigCommerce, WooCommerce, SPS Commerce, and Vantree. The company reports 500+ customers, 200+ years of combined team experience, 4.90+ Google and G2 ratings, and 30+ industry awards. Revenue is generated through recurring managed IT subscriptions (monthly/annual with 5% minimum annual escalation), project-based or fixed-fee ERP engagements, time-and-materials consulting, security subscriptions, cloud and Microsoft subscriptions, hardware/software resale, and a multi-year consulting retainer structure. Customer segments span small-to-mid-market organizations across manufacturing, distribution, healthcare/senior living, government, AEC, education, non-profit, professional services, churches, retail/eCommerce, fence and perimeter security, and commercial landscaping, with go-to-market executed via direct field sales, inside sales, partner referrals, and vertical trade show presence.

In April 2025 I-Tech acquired High Touch Technologies' Acumatica Practice Business to expand ERP delivery capacity, and in April 2026 it entered a multi-year official IT provider partnership with Houston Dynamo FC to support geographic expansion into the Houston market.

Name

I-Tech Support

Legal name

I-Tech Support Services, Inc.

Website

https://i-techsupport.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

I-Tech Support is a Florida-based managed service provider and Acumatica Gold-level ERP VAR delivering managed IT, cybersecurity, cloud, and Acumatica ERP implementation to 500+ small and mid-market customers across manufacturing, distribution, healthcare, AEC, government, and education verticals.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

IT Service Desk & End-User Support (L1/L2) (BPAAACAA)

akta.pro secondary industries

ERP Managed Services & AMS (Application Management) (BPAEAGAB), Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ), Technical Enablement & Adoption Services (Change Management, Adoption, Champions) (BPAEANAC)

Keywords

• Managed IT services
• Cloud ERP implementation
• Cybersecurity compliance
• IT consulting
• Backup disaster recovery

Headquarters

HQ city

Ocoee

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed IT services billed monthly or annually, covering Total Technology Support, security, cloud, help desk, backup/disaster recovery, VoIP, and virtual CIO/CTO. Contracts auto-renew and include service level commitments.
2. Acumatica ERP Implementation & Consulting: Project-based or retainer-based ERP services including consulting, implementation, data migration, training, support, project management, system optimization, and customization. Billed on time-and-materials or fixed-fee per milestone.
3. Security Services: Security subscriptions including SOC-as-a-Service (MDR, MR, MA), Essential Security Services, and Risk Assessment Services. Typically one-year initial term with auto-renewal.
4. Cloud Services & Subscriptions: Cloud services including Datto, Duo, AWS, Microsoft Azure, Office 365, and Google platforms. Microsoft subscriptions offered standalone or bundled, with annual or monthly billing. Monthly subscriptions carry a 20% premium.
5. Hardware & Software Sales: Procurement and resale of IT hardware and software to clients. Provider acts as an authorized reseller. Hardware/software sales are FOB point of origin with title passing upon full payment.
6. Fixed Fee Projects: Defined-scope IT projects with fixed or lump-sum pricing covering implementation, infrastructure, and hosted services. Change orders apply for scope changes.

Pricing tiers

Go-to-market motion4 records

Distribution channels6 records

Marketing channels8 records

Core offering

I-Tech Support is a Managed Service Provider (MSP) and Acumatica Gold-level Value-Added Reseller delivering managed and co-managed IT services (cybersecurity, cloud infrastructure, help desk, backup/disaster recovery, VoIP, and virtual CIO/CTO) alongside Acumatica cloud ERP implementation, consulting, and support for small and mid-size businesses across multiple verticals including manufacturing, distribution, healthcare, government, AEC, retail, and professional services.

Product overview

I-Tech Support is a Managed Service Provider (MSP) and Acumatica ERP partner offering a dual-core portfolio: Managed IT Services (including cybersecurity, cloud infrastructure, help desk, backup/disaster recovery, VoIP, and virtual CIO/CTO) and Acumatica Cloud ERP (implementation, consulting, and support). The company provides AI-powered ERP capabilities through Acumatica AI (AI Assistant, AI Studio), operates i-Tech Academy for technology training, and delivers industry-specific solutions for manufacturing, distribution, healthcare, government, AEC, retail, and professional services. The ecosystem integrates with Microsoft 365, Azure, AWS, Google Cloud, Datto, Duo, Avalara, Shopify, BigCommerce, WooCommerce, and EDI partners SPS Commerce and Vantree.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services (Total Technology Support) Comprehensive managed and co-managed IT program including proactive maintenance, remote monitoring, software licenses, network assessment, and 24/7 support for small and mid-size businesses.
• Acumatica ERP Implementation & Consulting Full-service Acumatica cloud ERP deployment including implementation, data migration, customization, training, and ongoing support for manufacturing, distribution, retail, and project-based businesses.
• Cybersecurity & Compliance Services Security services including SOC-as-a-Service (MDR, MR, MA), Essential Security Services, and Risk Assessment Services to protect client environments.
• Cloud & Infrastructure Services Design, implementation, and management of cloud infrastructure using Datto, Duo, AWS, Microsoft Azure, Microsoft Office 365, Google Cloud, and other platforms.
• Help Desk Services Level 1 help desk support with 98% customer satisfaction rating providing technical assistance for IT and ERP issues.
• Backup & Disaster Recovery Data protection services including backup solutions, disaster recovery planning, and business continuity support through Datto and other cloud providers.
• VoIP & Phone Systems Cloud-based phone system services for business communications.
• Virtual CIO/CTO Services Strategic IT leadership and consulting services providing clients with executive-level technology guidance without the cost of a full-time executive hire.
• GP Migration Services Migration services for organizations transitioning from Microsoft Dynamics GP to Acumatica, including data migration, integration audit, workflow documentation, and implementation support ahead of the 2029 GP support deadline.
• i-Tech Academy Educational technology training program covering Microsoft 365, cybersecurity readiness, AI, and responsible technology use for educational institutions and their teams.
• Hardware & Software Resale Procurement and resale of IT hardware and software to clients as an authorized reseller. Title passes upon full payment.

Quantifiable outcome

• 98% Level 1 help desk customer satisfaction rating
• +5 more outcomes

Named customers6 records

Segments12 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability7 records

Feature9 records

Partnerships

Six partnerships are on record, tiered minor and core.

• Houston Dynamo FCminorGTM or Marketing Partner · 13 April 2026Multi-year official IT provider partnership making i-Tech Support the club's official IT provider. i-Tech implements technology solutions and upgrades IT and security infrastructure across both business and soccer operations. Serves as a visibility platform for i-Tech to expand its presence in the Houston market. Announced April 13, 2026.
• AcumaticacoreChannel Partner/ Reseller/ DistributorGold-level Acumatica VAR (Value-Added Reseller) and certified implementation partner. i-Tech has implemented Acumatica for companies across manufacturing, distribution, construction, and professional services since 2015. 100% Acumatica implementation success rate and 4.71 NPS. Deep specialization in AI features (AI Assistant, AI Studio), Shop Floor Kiosk, and Microsoft GP migration to Acumatica.
• ClarominorGTM or Marketing PartnerCo-hosts cybersecurity events for schools with Claro and Cisco. Event focused on AI Safety, Security, and Advanced Cybersecurity strategies for educational institutions.
• CiscominorGTM or Marketing PartnerCo-hosts cybersecurity events for schools with Claro and i-Tech. Event focused on AI Safety, Security, and Advanced Cybersecurity strategies for educational institutions.
• ServiceTitanminorGTM or Marketing Partneri-Tech participates in ServiceTitan Pantheon 2025 conference in Anaheim, CA (September 17–19, 2025), connecting with contractors and trades professionals in the ServiceTitan ecosystem.
• AspireminorGTM or Marketing Partneri-Tech participates in Aspire Ignite 2025 conference for landscaping, commercial cleaning, and pest control professionals, supporting clients in the commercial landscaping vertical.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Kraft Technology Group: Regional managed IT services and Acumatica consulting firm of comparable size to i-Tech, serving SMB and mid-market clients in the Southeast U.S.
• Net at Work: Acumatica Gold VAR that also operates a managed IT and cloud services practice, directly mirroring i-Tech Support's combined MSP + Acumatica ERP model for mid-market clients.
• The Answer Company: Acumatica and Sage partner providing ERP implementation plus managed services, with a similar mid-market customer profile to i-Tech Support.
• RKL eSolutions: Acumatica Gold VAR and managed services provider that delivers the same dual MSP + Acumatica value proposition to mid-market customers as i-Tech Support.
• BTerrell Group: Acumatica VAR and managed IT services provider serving mid-market organizations; closely comparable in size, Acumatica focus, and managed services bundling.

Broad incumbents

• Wipfli: Large national accounting and technology consultancy with an ERP and managed IT practice that competes for the same mid-market Acumatica and Dynamics engagements as i-Tech.
• Armanino: Top U.S. accounting and business consulting firm with a strong Acumatica practice and technology services group that competes for the same mid-market ERP deals.
• Sikich: National advisory and technology firm offering ERP implementation (including Acumatica) and managed/cybersecurity services to mid-market companies across the U.S.

Others

• Kaseya: Leading MSP software and automation platform that powers many i-Tech competitors; comparable because it shapes the economics and tooling of the MSP channel i-Tech operates in.

Regional players

• Cetec ERP: ERP partner with Acumatica expertise and adjacent services competing for the same manufacturing and distribution customers that i-Tech targets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/itechsupportfla

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about I-Tech Support