swyMed
swyMed is a US-based telemedicine vendor offering a patented low-bandwidth live video platform (60kbps–4Mbps) with EHR/PACS integration, serving rural EMS, hospitals, home health, and public-safety customers via direct sales and channel partners.
- Company typePrivate
- Founded2010
- HeadquartersLexington, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What swyMed does
swyMed is a privately held US telemedicine software vendor, founded around 2010 and headquartered in Lexington, Massachusetts, that operates under the swyMe corporate umbrella. The company's core product is a real-time live video telemedicine platform built on a patented data transport protocol that maintains stable, HIPAA-compliant encrypted video connections across very low bandwidths (60kbps to 4Mbps), targeting use cases where conventional video platforms fail — including rural EMS ambulances, community paramedicine programs, and home-health visits. swyMed ships the platform as Cloud Server or On-Premise Server software, Mobile and Desktop clients (with an iOS app distributed via the Apple App Store), a White-Label edition plus SDK, and complementary hardware including the DOT Telemedicine Backpack and a three-camera Video Enabled Ambulance rig that runs on DT Research rugged tablets.
swyMed firmographics
Firmographics- Name
- swyMed
- Legal name
- swyMed Incorporated
- Website
- https://swymed.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- swyMed is a US-based telemedicine vendor offering a patented low-bandwidth live video platform (60kbps–4Mbps) with EHR/PACS integration, serving rural EMS, hospitals, home health, and public-safety customers via direct sales and channel partners.
- Ownership category
- akta.pro rank
swyMed industry classification
Industry- Product category
- Telemedicine Software
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming Services (7371), Services-Prepackaged Software (7372), Services-Medical Laboratories (8071)
- akta.pro primary industry
- Non-prescription / OTC Digital Therapeutics (HLACANAC)
- akta.pro secondary industries
- DTx/SaMD Deployment, Integration & Reimbursement Enablement (HLACANAO), DTx/SaMD Evidence, Outcomes & Real-World Data (RWE) Platforms (HLACANAM), Decentralized/Hybrid Trial Enablement (DCT) Platforms (HLACAOAL)
Keywords
Where swyMed is headquartered
LocationHeadquarters
- HQ city
- Lexington
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
swyMed business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software subscriptions (cloud / on-premise): Recurring software revenue from swyMed Mobile Client, swyMed Desktop Client, Cloud Server, and On-Premise Server deployments sold to hospitals, EMS agencies, and home health providers.
- White-label / OEM licensing: White-label licensing of the swyMed platform to partners and resellers who rebrand and deploy it to their own end customers.
- Hardware sales (DOT Backpack, accessories, video-enabled ambulance kits): Sale of swyMed-branded hardware including the DOT Telemedicine Backpack, video-enabled ambulance equipment, and accessories, with an online storefront at avcommsolutions.com.
- Professional services (consulting, technical support, cellular connectivity): Consulting services, technical support, and cellular connectivity services sold alongside the platform as implementation and managed-service offerings.
- Managed services via FirstNet/AT&T reseller relationship: Through its relationship with Two Way Direct, swyMed resells FirstNet services to eligible public safety customers, creating a connectivity-services revenue stream.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Quote-based subscription for swyMed telemedicine software (cloud or on-premise) |
| One time/ perpetual license | Pay-as-you-go | One-time / perpetual hardware purchase (DOT Backpack, accessories, ambulance kit) |
| Other | Multi-year contract | White-label / OEM licensing — quote-based |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels9 records
swyMed product offering
Product offeringCore offering
swyMed provides a patented real-time video telemedicine platform that delivers high-quality, stable live video connections over very low bandwidths (60kbps to 4Mbps). The platform integrates with EHR/EMR, PACS, LDAP/Active Directory, FDA-approved biomedical devices, and existing video equipment without proprietary hardware, and is complemented by the DOT Telemedicine Backpack, Video Enabled Ambulance bundles, white-label/SDK licensing, and supporting consulting, cellular connectivity, and technical support services.
Product overview
swyMed offers a single unified live video medicine platform delivered as a core product with a modular architecture: a Cloud or On-Premise server powers the swyMed Mobile Client, swyMed Desktop Client, and White Label deployments, complemented by the DOT Telemedicine Backpack and Video Enabled Ambulance hardware bundles, Accessories, and supporting Cellular Connectivity, Consulting, and Technical Support services. The platform also exposes an SDK and is interoperable with EHR/EMR, PACS, LDAP/Active Directory, FDA-approved biomedical devices, and existing video equipment without requiring proprietary hardware.
Differentiator
Problem solved
Functional benefit
Brands
- DOT Telemedicine Backpack: Hardware offering from swyMed's DOT family of connectivity solutions enabling community paramedicine and field telemedicine.
Products and services
- swyMed Live Video Medicine Platform Core real-time video telemedicine platform delivering high-quality live video medicine over any available bandwidth (60 kbps to 4 Mbps), integrating with EHR/EMR, PACS, LDAP/Active Directory, FDA-approved biomedical devices, and existing video equipment without proprietary hardware requirements.
- swyMed Cloud Server Cloud-hosted server software option that enables healthcare organizations to deploy the swyMed telemedicine platform without on-premise infrastructure.
- swyMed On Premise Server On-premise server deployment option of the swyMed platform for organizations requiring the server to run within their own infrastructure for security or compliance reasons.
- swyMed White Label White-label version of the swyMed platform that allows partners and customers to deliver the telemedicine experience under their own branding and workflows.
- swyMed Mobile Client Mobile client application for connecting providers and patients on the go, distributed via the Apple App Store for iOS (iPhone, iPad, Mac with M1+) and designed to maintain reliable encrypted video sessions in low-bandwidth conditions.
- swyMed Desktop Client Desktop client application for the swyMed platform, enabling secure video telemedicine sessions from desktop endpoints within healthcare workflows.
- DOT Telemedicine Backpack Portable backpack hardware solution from the DOT family of connectivity products, enabling truly mobile community paramedicine and remote "Doc-on-Tap" video encounters in low-bandwidth areas.
- Video Enabled Ambulance Ambulance-based telemedicine bundle combining three cameras (a 360° fish-eye, a webcam on a touch-screen monitor, and a handheld HDTV 720p IP camera) with the swyMed software, AES-256 security, and HIPAA compliance to enable Mobile Integrated Healthcare, Remote Patient Evaluation, Mobile Telestroke, and ET3 programs.
- swyMed Accessories Supporting accessories for swyMed telemedicine deployments, available via AVComm Solutions, complementing the DOT backpack and video-enabled ambulance configurations.
- Consulting Services Advisory and consulting services to help organizations plan, customize, and integrate swyMed telemedicine solutions into their existing clinical and IT workflows.
- Cellular Connectivity Cellular connectivity service supporting swyMed's mobile telemedicine deployments, including FirstNet dealer offerings through Two Way Direct for public-safety and EMS customers.
- Technical Support Ongoing technical support services for swyMed customers, including a Members Only support portal and client software downloads.
Quantifiable outcome
- 94.4 KLAS overall performance score (highest), vs. 83.1 industry average; Amwell 78.0, InTouch/Teladoc 86.7
- +3 more outcomes
Companies that use swyMed
Customer profileNamed customers9 records
Segments6 records
Ideal customer profiles5 records
swyMed technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability4 records
Feature8 records
swyMed partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered flagship, core and minor.
- DT ResearchflagshipDT Research supplies rugged medical tablet computers used in ambulances, EMS, and military applications. swyMed's software runs on these tablets, and the partnership powers the innovative EMS telemedicine system at Washington County Regional Medical Center in rural Georgia (per the November 2024 BusinessWire announcement and Healthcare Innovations Magazine coverage). swyMed is featured as DT Research's partner in PAVES.
- Washington County Regional Medical Center (WCRMC)flagshipWCRMC is a healthcare-provider customer that deployed swyMed plus DT Research rugged tablets to enable EMS telemedicine in rural Georgia. Michael Padgett (Director of EMS at WCRMC) is jointly featured with swyMed CEO Jeff Urdan in Healthcare Innovations Magazine coverage of the deployment.
- Emory University (PAVES program)flagshipEmory University's Prehospital and Ambulance Virtual Emergency Services (PAVES) program, directed by the Emory University School of Medicine, uses swyMed to connect rural Georgia EMTs with Emory specialists in real time. swyMed is also embedded in the Southern Regional Disaster Response System (SRDRS) extending telemedicine across HHS Region 4.
- Apple (App Store distribution)coreThe swyMed app is distributed via the Apple App Store for iPhone, iPad, and Mac (M1+), expanding access to the sizable iOS user base globally and in the U.S.
- LogitechcoreswyMed and Logitech are working together to provide the mobile real-time audio-visual communications that makes CMS's Emergency Triage, Treat, and Transport (ET3) program possible — swyMed provides the video transport, Logitech provides the peripherals.
- AT&T (FirstNet Dealer Program, via Two Way Direct)coreIn October 2018 swyMed, through its relationship with Two Way Direct, joined AT&T's FirstNet Dealer Program. This allows swyMed to market, promote, and co-sell FirstNet public-safety communications services to eligible current and future public-safety customers (police, fire, EMS).
- Teleport Networks (swyMed Accessories storefront)minorswyMed's accessories are sold online through avcommsolutions.com, the storefront operated by Teleport Networks / AVCOMM Solutions.
- Max LifeminorMax Life uses swyMed to provide remote urgent care, remote ER screening, and mobile trauma care inside ambulances; featured in the ITS World Congress Emergency Response Day Mock Incident exercise.
- swyMe (corporate parent brand)coreswyMed is operated as the telemedicine brand under the swyMe corporate umbrella; swyMe.com is linked from the swyMed homepage as 'swyMe corporate', and the swyMed platform historically emerged from VeaMea / swy|me.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
swyMed competitors and assessment
Company assessmentDirect peers
- Teladoc Health: Teladoc is a direct competitor in telehealth virtual care platforms (cited in KLAS as InTouch/Teladoc, scoring 86.7 vs swyMed's 94.4). It overlaps directly on live video telemedicine for hospitals and ambulatory care, but at much larger scale.
- GlobalMed: GlobalMed is a direct peer providing integrated telemedicine hardware and software for hospitals, EMS, and government — directly comparable to swyMed's DOT Backpack and ambulance telemedicine bundles.
- Caregility: Caregility is a direct peer in clinical-grade telehealth for hospitals and inpatient settings, with comparable EHR/PACS integration and a focus on continuous virtual care models.
- Amwell (American Well): Amwell is a direct peer in telehealth virtual care platforms (KLAS score 78.0 vs swyMed's 94.4), competing head-to-head on enterprise hospital telemedicine workflows and EHR integration.
- VSee: VSee is a direct peer offering low-bandwidth video telemedicine software for healthcare, government, and humanitarian use cases — closely matching swyMed's niche in remote, constrained-network environments.
- Doxy.me: Doxy.me is a direct peer in browser-based telemedicine video platforms for clinicians, with comparable EHR integration and HIPAA-compliant workflow focus, though typically serving smaller practices.
Broad incumbents
- Zoom for Healthcare: Zoom is a broad incumbent offering HIPAA-compliant video for healthcare providers. It competes in the same virtual visit space but as a general video platform rather than a healthcare-specialized workflow suite.
- Microsoft Teams for Healthcare: Microsoft Teams is a broad incumbent in healthcare collaboration (and swyMed is itself a Microsoft Customer Story). It overlaps with swyMed on hospital telehealth workflows but as part of a much larger collaboration suite.
- Cisco Webex for Healthcare: Cisco Webex is a broad incumbent providing enterprise video for healthcare, with overlapping EHR/device integration and HIPAA offerings but competing as part of a much wider collaboration portfolio.
Others
- Logitech (Healthcare/Video Collaboration): Logitech is both a technology partner (ET3 program collaboration) and an adjacent provider of healthcare-grade cameras and peripherals — comparable as ecosystem participant rather than direct telemedicine competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
swyMed social profiles
Digital presenceswyMed compliance and trust
Trust signalCompliance3 records
swyMed financial estimates
Financial estimateRevenue estimate
Valuation estimate
swyMed leadership team
Management profileNumber of profiles
Profiles5 records
swyMed funding detail
Funding detailFunding overview
Funding rounds3 records
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
swyMed M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about swyMed
What does swyMed do?
swyMed provides a patented real-time video telemedicine platform that delivers high-quality, stable live video connections over very low bandwidths (60kbps to 4Mbps). The platform integrates with EHR/EMR, PACS, LDAP/Active Directory, FDA-approved biomedical devices, and existing video equipment without proprietary hardware, and is complemented by the DOT Telemedicine Backpack, Video Enabled Ambulance bundles, white-label/SDK licensing, and supporting consulting, cellular connectivity, and technical support services.
Is swyMed a public or private company?
swyMed is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was swyMed founded?
swyMed was founded in 2010. It employs 11 to 50 people.
Where is swyMed based?
swyMed is headquartered in Lexington, United States, in the North America region.
How does swyMed make money?
Five revenue lines are on record. Software subscriptions (cloud / on-premise) is the primary driver. The others are white-label / OEM licensing, hardware sales (DOT Backpack, accessories, video-enabled ambulance kits), professional services (consulting, technical support, cellular connectivity) and managed services via FirstNet/AT&T reseller relationship.
Who are swyMed's main competitors?
Direct peers on record are Teladoc Health, GlobalMed, Caregility, Amwell (American Well), VSee and Doxy.me. Broad incumbents are Zoom for Healthcare, Microsoft Teams for Healthcare and Cisco Webex for Healthcare. Logitech (Healthcare/Video Collaboration) is listed as an others.
Does swyMed have an API?
Yes. swyMed offers an SDK that allows partners and developers to build their own custom interfaces on top of the swyMed platform, while integrating with EHR/EMR, PACS, LDAP/Active Directory, security protocols, existing video equipment, and FDA-approved biomedical devices. The platform is positioned for white-label and custom integration deployments.
What industry is swyMed in?
swyMed's product category is Telemedicine Software. Its primary akta.pro industry code is HLACANAC, Non-prescription / OTC Digital Therapeutics, with a secondary code of HLACANAO, DTx/SaMD Deployment, Integration & Reimbursement Enablement. Its NAICS code is 54151 and its SIC code is 7371.