JudgeService Research Ltd

Name

JudgeService Research Ltd

Legal name

JudgeService Research Ltd

Website

https://business.judgeservice.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Customer review and reputation management software

NAICS

Marketing Research and Public Opinion Polling (541910)

SIC

Services-Advertising (7310)

akta.pro primary industry

Industry & Sector Research (Syndicated/Custom) (BPAHALAE)

Keywords

• Customer review platform
• Reputation management software
• Customer feedback insights
• Automotive dealer reviews
• Online review management

Headquarters

HQ city

Harrogate

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Subscription-based SaaS: Monthly or annual subscription plans for access to the review management platform, insights dashboards, and customer satisfaction tools. Plans vary by industry segment (Car Dealerships, Estate Agents, Hospitality, Legal) and number of locations/sites.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

JudgeService Research Ltd provides a cloud-based customer review, feedback, and online reputation management platform sold on a subscription basis to UK businesses. Its core product, the Reputation Manager, aggregates reviews from sources such as Google and Auto Trader, applies AI-driven sentiment analysis ("Reviews with Intelligent Insight"), and delivers dashboards for lost sales tracking, complaint resolution, sales team monitoring, and digital referrals. The platform is offered with industry-specific plans for car dealerships, automotive manufacturers, electric vehicle installers, hotels & hospitality, estate agents & property, and legal practitioners.

Product overview

JudgeService Research Ltd operates a unified customer review and insights platform that aggregates feedback from multiple channels and provides businesses with actionable intelligence. The core offering consists of the Reputation Manager platform, which encompasses modules for review collection (Google Reviews), intelligent insight analysis (Reviews with Intelligent Insight), and online reputation management. Add-on modules include Lost Sales Management for recovering failed transactions, Surveys & Customer Satisfaction for custom feedback collection, Photo & Review App for mobile submissions, Enhanced PPC Ads, Digital Referrals, and Manage and Resolve Customer Concerns for complaint tracking. The platform integrates natively with Auto Trader and Google, enabling review syndication across major automotive and general review platforms. Industry-specific solutions are provided for automotive dealerships, manufacturers, electric vehicles, hospitality, estate agents, and legal practitioners.

Differentiator

Problem solved

Functional benefit

Products and services

• Reputation Manager Platform Core cloud-based platform that aggregates customer reviews, manages online reputation, and provides reporting dashboards for UK businesses across automotive, hospitality, property, and legal verticals.
• Reviews with Intelligent Insight AI-powered review analysis module that aggregates customer feedback from multiple sources and surfaces actionable insights on customer sentiment and trends.
• Google Reviews Management Tool enabling businesses to collect, monitor, and respond to Google reviews through the JudgeService platform via a native Google Reviews integration.
• Online Reputation Management Comprehensive tool for monitoring and managing a business's online reputation across multiple review platforms.
• Surveys & Customer Satisfaction Customer satisfaction survey platform enabling businesses to collect structured feedback through customizable questionnaires.
• Lost Sales Management Tool to identify, analyse, and help recover lost sales opportunities by capturing customer feedback from failed transactions.
• Photo & Review App Mobile application enabling customers to submit photo reviews and feedback directly to the business.
• Manage and Resolve Customer Concerns Complaint tracking and resolution platform that enables businesses to manage and resolve customer concerns systematically with consistent record-keeping.
• Digital Referrals Referral management tool enabling businesses to capture and manage digital customer referrals.
• Enhanced PPC Ads Feature that enhances pay-per-click advertising performance by integrating review data and customer insights into ad campaigns.
• Integration with Major Platforms (Auto Trader) Aggregated review syndication across major platforms, with a native Auto Trader integration enabling review ratings and reviews to reach Auto Trader's used car audience.
• Industry-Specific Subscription Plans Subscription plans tailored to vertical industries including car dealerships, automotive manufacturers, electric vehicle charge-point installers, hotels and hospitality, estate agents and property, and legal practitioners, with pricing determined by number of sites/locations.

Quantifiable outcome

• 97% Would Recommend score achieved by customers with 300+ reviews
• +2 more outcomes

Named customers17 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature10 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Auto TradercoreTechnology or IntegrationSeamless integration with Auto Trader platform ensuring ratings and reviews reach an even wider automotive audience. The integration allows businesses to automatically display their reviews and ratings on Auto Trader listings, which is described as the key platform for used cars in the UK market.
• Google ReviewscoreTechnology or IntegrationDirect integration with Google Reviews platform for seamless review collection and management. Businesses can get Google reviews and manage their Google business reputation through the JudgeService platform.
• Made in BritainminorOthersThe company holds Made in Britain certification, indicating commitment to British manufacturing and business practices. Located in Harrogate, UK.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Trustpilot: Global consumer review platform with strong UK presence; competes head-on with JudgeService in collecting, syndicating and analyzing business reviews across verticals including automotive.
• Feefo: UK-headquartered review and customer feedback SaaS for retail and automotive; closest direct competitor by geography, target verticals, and subscription review platform model.
• Reputation.com: Enterprise reputation management platform offering review collection, insights, listings and listings management — overlapping directly with JudgeService's Reputation Manager product suite.
• Birdeye: Customer experience and reviews SaaS used by multi-location businesses; targets the same multi-site franchise/dealer group use case with review generation, sentiment analysis and listings tools.
• ReviewTrackers: Review monitoring and insights SaaS for multi-location brands; directly comparable capability set to JudgeService's online reputation management and intelligent insight modules.

Emerging players

• Podium: Customer messaging and reviews platform for local businesses; overlaps in review collection/management but leads with messaging, providing a comparison point on channel mix in dealer/retail verticals.
• Yotpo: Ecommerce reviews, ratings and UGC platform; adjacent in review technology but skewed to ecommerce vs. JudgeService's automotive/hospitality/legal vertical focus.
• Grade.us: White-label review marketing SaaS for agencies and multi-location brands; overlapping review collection/syndication product surface serving local businesses.

Regional players

• eKomi: European review and customer feedback platform; comparable technology and enterprise customer review focus from a European (non-UK) base, useful peer for European expansion benchmarking.

Broad incumbents

• Vendasta: Broad SMB-platform vendor offering reputation management alongside marketing, CRM and commerce tools; competitor at the platform layer for multi-location local businesses.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/judgeservice
• Facebookfacebook.com/judgeservice

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about JudgeService Research Ltd