Zoom Ventures
Zoom Ventures is the corporate venture capital arm of Zoom Communications (NASDAQ: ZM), deploying strategic capital into AI, health tech, and collaboration startups that integrate into Zoom's AI-first work platform.
- Company typePublic
- Founded2011
- HeadquartersLancaster, United States
- Headcount5,001–10,000
- GTM typeB2B
- OfferingSoftware
What Zoom Ventures does
Zoom Ventures is the corporate venture capital arm of Zoom Communications, Inc. (NASDAQ: ZM), a publicly traded AI-first work platform company founded in 2011 by Eric Yuan and headquartered at 55 Almaden Blvd, Suite 600, San Jose, California. The parent operates Zoom Workplace — a unified collaboration suite spanning Meetings, Chat, Phone, Mail & Calendar, Whiteboard, and Clips — alongside Zoom Business Services (Contact Center, AI Expert Assist, Workforce Engagement, Revenue Accelerator, BrightHire, Workvivo), Zoom AI (AI Companion 3.0, Virtual Agent, AI Services, AI Productivity Suite, AI On-Prem), and a developer platform (Video SDK, Meeting SDK, Zoom Apps, MCP, AI Services APIs). Underlying technology combines a federated AI architecture (Zoom's own models plus third-party LLMs and open-source) with multimodal capabilities in text, audio, video, and structured data.
Zoom Ventures deploys strategic capital into AI and collaboration startups that can be natively integrated into this surface, mirroring the parent's stated focus on mobile technology, software, health tech, e-business, and e-commerce. Confirmed portfolio activity includes a $51M investment in Anthropic (May 2023, now valued near $1.3B) and an investment in Suki, a healthcare AI clinical documentation platform embedded into Zoom Workplace for Clinicians. The parent supports a global customer base across enterprise (Major League Baseball, Capital One, Walmart, ExxonMobil, The New York Times, Werner Enterprises, Moffitt Cancer Center, Cricut), SMB, frontline, and consumer segments, with 10M+ Zoom Phone seats and a regional presence via ZVC India Private Limited in Mumbai.
Revenue mechanics flow from per-seat subscriptions (Zoom Workplace, Phone, Contact Center, Webinars, Rooms), enterprise licensing, marketplace commissions, and developer platform monetization. Q1 2026 parent revenue reached $1.24B at 5.5% YoY growth with $1.55 adjusted EPS, alongside a newly authorized $1B share buyback. Go-to-market is hybrid: enterprise field sales with dedicated account teams, inside sales for mid-market, self-serve PLG with freemium for SMB/individuals, and a global channel/ISV partner ecosystem distributed through Zoom Marketplace.
Zoom Ventures firmographics
Firmographics- Name
- Zoom Ventures
- Legal name
- Zoom Communications, Inc.
- Website
- https://explore.zoom.us
- Company type
- Public
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Zoom Ventures is the corporate venture capital arm of Zoom Communications (NASDAQ: ZM), deploying strategic capital into AI, health tech, and collaboration startups that integrate into Zoom's AI-first work platform.
- Ownership category
- akta.pro rank
Zoom Ventures industry classification
Industry- Product category
- Cloud Communications Platform
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Enterprise Foundation Model Integration & APIs (Connectors, Governance, Deployment) (HDAAACAO)
- akta.pro secondary industry
- Model Serving, Inference & Deployment Platforms (APIs, Edge/On-Prem) (HDAEANAC)
Keywords
Where Zoom Ventures is headquartered
LocationHeadquarters
- HQ city
- Lancaster
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Zoom Ventures business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription (SaaS): Core revenue from Zoom Workplace and Zoom Business Services subscriptions including Meetings, Phone, Chat, Mail & Calendar, Contact Center, Virtual Agent, Webinars, and Rooms. Priced per seat or enterprise licensing with annual contracts.
- Zoom Marketplace Commission: Revenue from third-party apps and integrations sold through Zoom Marketplace, with commission on transactions
- Enterprise Licensing: Large enterprise contracts with customized pricing, dedicated support, and advanced features through field sales motion
- Q1 2026 Financial Results: First-quarter revenue of $1.24 billion, 5.5% year-over-year increase, adjusted earnings of $1.55 per share. Company reported beating expectations with upward revision of full-year guidance.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Zoom offers tiered pricing for Zoom Workplace with AI Companion bundled at no additional cost for eligible paid plans |
| Freemium | Monthly | AI Companion available at no extra cost for eligible paid accounts, scaling from solopreneurs to enterprises with over 200 employees |
Go-to-market motion3 records
Distribution channels7 records
Marketing channels10 records
Zoom Ventures product offering
Product offeringCore offering
Zoom Ventures is the corporate venture capital arm of Zoom Communications, Inc. (publicly traded on NASDAQ as ZM), deploying capital into AI and technology startups including Anthropic, Suki, and Second Nature. The broader Zoom Communications platform provides an AI-first unified communications and collaboration stack spanning video conferencing (Zoom Meetings), cloud phone (Zoom Phone, supporting over 10 million seats globally), team chat, contact center (Zoom Contact Center, Virtual Agent), AI assistant (Zoom AI Companion 3.0), and developer SDKs, delivered through the Zoom Workplace suite and complemented by the Zoom Marketplace for third-party integrations.
Product overview
Zoom operates as a unified platform-plus-modules architecture, positioning itself as an AI-first work platform. The core Zoom Workplace provides foundational collaboration tools (Meetings, Chat, Phone, Mail & Calendar, Whiteboard, Clips) while specialized modules extend into customer experience (Zoom CX, Contact Center, Virtual Agent, AI Expert Assist, Workforce Engagement), sales intelligence (Revenue Accelerator, Bonsai), and employee engagement (Workvivo, BrightHire). AI capabilities are centralized through Zoom AI Companion (now at version 3.0) with embedded features like My Notes, plus dedicated AI Services APIs. Developer offerings include Video SDK, Meeting SDK, and Zoom Apps marketplace. Recent expansion includes enterprise agentic AI workflows across the portfolio, real-time voice translation, and deepfake detection capabilities. The platform serves over 10 million Zoom Phone seats globally and integrates with major enterprise tools including Microsoft, Salesforce, Oracle, Google, ServiceNow, and Atlassian.
Differentiator
Problem solved
Functional benefit
Brands
- Zoom Workplace: AI-first work platform featuring collaboration tools including Meetings, Chat, Phone, Mail & Calendar, Scheduler, Whiteboard, and Clips
- Zoom AI Companion
- ZoomMate
- Zoom Virtual Agent
- Zoom Contact Center
- Zoom CX
- Zoom Phone
- Zoom Revenue Accelerator
- Bonsai
- BrightHire
- Workvivo
- Zoom Events
- Zoom Ventures
- Zoom AI Productivity Suite
- My Notes
Products and services
- Zoom Workplace Unified collaboration suite combining video meetings, phone, chat, email, calendar, scheduler, whiteboard, clips, and AI Companion under a single AI-first work platform.
- Zoom AI Companion Generative AI assistant integrated into Zoom Workplace that summarizes meetings, drafts emails, creates documents, automates tasks, and orchestrates agentic workflows across meetings, calls, and customer interactions; available at no extra cost for eligible paid accounts.
- Zoom Meetings Video conferencing service supporting virtual meetings with screen sharing, recording, breakout rooms, and reactions across desktop, mobile, and web.
- Zoom Phone Cloud-based VoIP phone service supporting over 10 million seats globally with agentic workflows, mobile-first experience, and PSTN connectivity.
- Zoom Chat Team messaging platform integrated with Zoom Workplace for real-time communication, channels, and file sharing.
- Zoom Mail & Calendar Email and calendar services integrated with Zoom Workplace, designed for end-to-end encryption by default between active Zoom Email users.
- Zoom Scheduler Appointment scheduling tool integrated with Zoom Workplace for booking meetings and managing calendars.
- Zoom Whiteboard Digital whiteboard for collaborative brainstorming, visual collaboration, and team ideation.
- Zoom Clips Screen recording and video clip creation tool for asynchronous team communication.
- Zoom Contact Center Cloud contact center solution with AI-powered support, real-time agent assistance, deepfake detection via Pindrop, and secure payments integration via PCI Pal.
- Zoom Virtual Agent AI-powered chatbot for customer self-service with multi-intent question handling and integration with PCI Pal for secure payments.
- Zoom CX Customer experience platform encompassing Contact Center, AI Expert Assist, Workforce Engagement, and CX Insights for end-to-end CX operations.
- Zoom Webinars & Events Platform for hosting branded webinars and events with interactive features, lead capture, and hybrid event support.
- Zoom Rooms Meeting room hardware integration solution with workspace reservation and digital signage for hybrid workplaces.
- Zoom Revenue Accelerator Conversation intelligence platform providing pipeline insights, competitor trends analysis, predictive forecasting, and deal execution analytics for sales teams.
- Zoom Marketplace Third-party application marketplace offering integrations with Microsoft, Salesforce, ServiceNow, Google, Oracle, Atlassian, and thousands of other apps.
- Zoom Video SDK SDK enabling developers to embed Zoom video, audio, screen share, and real-time messaging into their own products.
- Zoom Meeting SDK SDK for embedding Zoom meeting functionality into third-party applications and custom workflows.
- Zoom AI Services Enterprise-grade APIs for speech, language, and reasoning capabilities including voice translation, sentiment analysis, and conversation intelligence.
- Zoom AI Productivity Suite AI document suite including Canvas, Sheets, Slides, and Paper for converting meeting content into structured documents, spreadsheets, presentations, and written materials.
- BrightHire Interview intelligence platform that captures, transcribes, and analyzes interviews to improve hiring decisions.
- Bonsai Sales and revenue platform integrated with Zoom for deal management, sales workflow automation, and revenue operations.
- Workvivo Employee engagement platform for fostering community in hybrid teams through company-wide updates, recognition, and social feeds.
- Zoom Workforce Engagement Workforce management solution for contact centers including engagement tracking, quality management, and performance analytics.
Quantifiable outcome
- Cricut slashed call abandonment rates by 90% with Zoom contact center integration
- +3 more outcomes
Companies that use Zoom Ventures
Customer profileNamed customers11 records
Segments11 records
Ideal customer profiles4 records
Zoom Ventures technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability13 records
Feature8 records
Zoom Ventures partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core.
- PindropcoreZoom expanding collaboration with voice biometrics company Pindrop by integrating identity authentication and deepfake detection tools into Zoom Contact Center, extending beyond previously launched Pulse for Meetings product. Addresses AI-driven fraud surge of 1,200%+ in 2025 with synthetic voice latency at 1.2 seconds or less.
- PCI PalcorePCI Pal expanded strategic relationship with Zoom to integrate secure payment technology directly into Zoom Virtual Agent. Embedded secure payment capability enables customers to complete transactions within AI-driven virtual interactions, eliminating channel switching while reducing PCI DSS audit scope and compliance complexity.
- VizrtcoreVizrt partnership to bring AI-powered augmented reality to Zoom meetings and rooms. Launched InteractifAI for one-click professional graphics overlays and CaptivAIte for AR graphics using AI Keyer technology without green screen. Vizrt joined Zoom's ISV Exchange Program.
- SukicoreSuki, healthcare AI company, received investment from Zoom Ventures. Integrated AI assistant into Zoom's Workplace for Clinicians solution. Reports clinicians complete notes 72% faster with ninefold ROI. Partnerships include Epic, Oracle Cerner, MEDITECH, and Athenahealth.
- MicrosoftcoreMicrosoft integration available on Zoom Marketplace, including productivity tool integrations
- GooglecoreGoogle integration available on Zoom Marketplace
- SalesforcecoreSalesforce integration available on Zoom Marketplace
- OraclecoreOracle integration available on Zoom Marketplace
- ServiceNowcoreServiceNow integration available on Zoom Marketplace
- AtlassiancoreAtlassian integration (Jira, Confluence, etc.) available on Zoom Marketplace
Scale indicators9 records
Recent moves2 records
Expansion highlights6 records
Zoom Ventures competitors and assessment
Company assessmentDirect peers
- Cisco (Webex): Webex is a direct enterprise UCaaS competitor with strong positions in regulated industries and hardware-integrated meeting rooms. Overlaps with Zoom on Meetings, Phone, Webinars, and increasingly on AI-assisted collaboration.
- Microsoft (Teams): Microsoft Teams is the primary direct competitor in UCaaS and video conferencing, bundled with Microsoft 365. Both companies are racing to embed agentic AI (Copilot vs. AI Companion) into collaboration workflows.
- RingCentral: RingCentral is a direct competitor in cloud UCaaS and contact center (RingCX). Both companies target mid-market and enterprise with voice-first communications stacks and are expanding into AI-driven CX.
- Five9: Five9 is a direct competitor in cloud CCaaS, competing with Zoom Contact Center and Virtual Agent for AI-driven customer experience deployments in mid-market and enterprise.
- Vonage (Ericsson): Vonage competes with Zoom Phone and Zoom Contact Center in cloud communications and APIs, now owned by Ericsson. Overlap is strongest in VoIP seat-based UCaaS and CPaaS-adjacent offerings.
- 8x8: 8x8 competes directly with Zoom in cloud communications, UCaaS, and CCaaS, particularly in mid-market and international markets. Both offer integrated voice, video, chat, and contact center on a single platform.
- Genesys: Genesys is a direct competitor in CCaaS and customer experience orchestration. Both target large enterprise deployments with AI-powered agent assistance, virtual agents, and workforce engagement.
- Google (Workspace / Meet): Google Meet and Workspace compete directly with Zoom Workplace for AI-first productivity suites, with Gemini embedded across email, calendar, docs, and meetings. Strong free-tier and education market presence mirrors Zoom's PLG motion.
Emerging players
- Dialpad: Dialpad is an AI-native UCaaS/CCaaS competitor leveraging its own large language models (DialpadGPT). Highly comparable to Zoom's AI Companion strategy and a meaningful emerging challenger in SMB and mid-market.
Broad incumbents
- Avaya: Avaya is a broader incumbent in enterprise communications and contact center, often competing with Zoom in large enterprises undergoing cloud migration. Provides overlap in UCaaS, CCaaS, and AI-augmented agent tooling.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Zoom Ventures social profiles
Digital presenceZoom Ventures compliance and trust
Trust signalCompliance5 records
Zoom Ventures financial estimates
Financial estimateRevenue estimate
Valuation estimate
Zoom Ventures leadership team
Management profileNumber of profiles
Profiles1 record
Zoom Ventures subsidiaries and ownership
Company hierarchySubsidiaries3 records
Zoom Ventures funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Zoom Ventures M&A and investment
M&A and investmentM&A
Investments17 records
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Zoom Ventures
What does Zoom Ventures do?
Zoom Ventures is the corporate venture capital arm of Zoom Communications, Inc. (publicly traded on NASDAQ as ZM), deploying capital into AI and technology startups including Anthropic, Suki, and Second Nature. The broader Zoom Communications platform provides an AI-first unified communications and collaboration stack spanning video conferencing (Zoom Meetings), cloud phone (Zoom Phone, supporting over 10 million seats globally), team chat, contact center (Zoom Contact Center, Virtual Agent), AI assistant (Zoom AI Companion 3.0), and developer SDKs, delivered through the Zoom Workplace suite and complemented by the Zoom Marketplace for third-party integrations.
Is Zoom Ventures a public or private company?
Zoom Ventures is a public company. It is classified as public and is currently operating.
When was Zoom Ventures founded?
Zoom Ventures was founded in 2011. It employs 5,001 to 10,000 people.
Where is Zoom Ventures based?
Zoom Ventures is headquartered in Lancaster, United States, in the North America region.
How does Zoom Ventures make money?
Four revenue lines are on record. Subscription (SaaS) is the primary driver. The others are zoom Marketplace Commission, enterprise Licensing and Q1 2026 Financial Results.
Who are Zoom Ventures's main competitors?
Direct peers on record are Cisco (Webex), Microsoft (Teams), RingCentral, Five9, Vonage (Ericsson), 8x8, Genesys and Google (Workspace / Meet). Dialpad is listed as an emerging player. Avaya is listed as a broad incumbent.
Does Zoom Ventures have an API?
Yes. Zoom offers comprehensive developer APIs and SDKs for building applications on the Zoom platform. The Video SDK enables embedding Zoom technology into products with capabilities for video, audio, screen share, and real-time messaging. The platform provides REST APIs, Meeting SDK, Zoom Apps SDK, and AI Services enterprise-grade APIs for speech, language, and reasoning. MCP (Model Context Protocol) is available for integration. Developer documentation is at developers.zoom.us.
What industry is Zoom Ventures in?
Zoom Ventures's product category is Cloud Communications Platform. Its primary akta.pro industry code is HDAAACAO, Enterprise Foundation Model Integration & APIs (Connectors, Governance, Deployment), with a secondary code of HDAEANAC, Model Serving, Inference & Deployment Platforms (APIs, Edge/On-Prem). Its NAICS code is 54151 and its SIC code is 7385.