ClaimAir
ClaimAir is a Prague-based claims management agency founded in 2016 that helps individual air travelers recover compensation for flight delays, cancellations, denied boarding, and baggage issues under EC261/2004 and the Montreal Convention, operating on a no-win-no-fee basis with a 35% success commission.
- Company typePrivate
- Founded2016
- HeadquartersStare Mesto, Czechia
- Headcount11–50
- GTM typeB2C
- OfferingServices
What ClaimAir does
ClaimAir s.r.o. is a Prague-based private limited company founded in 2016 that operates as a flight delay and baggage compensation claims management agency. The company serves individual air passengers who have experienced flight disruptions including delays exceeding three hours, cancellations, denied boarding, missed connections, and baggage issues covered under EC Regulation 261/2004 and the Montreal Convention. ClaimAir has processed over 58,254 claims and reports a 90% success rate with average compensation of approximately €560 per successful case and average resolution time of three months.
The company's core product is a self-service web application that allows customers to file claims in approximately six minutes through an interactive eligibility calculator, document upload system, and electronic signature workflow. The proprietary eligibility evaluation algorithm determines compensation eligibility based on EC261/2004 and Montreal Convention regulations. The backend service team handles all negotiation with airlines and pursues legal action through courts when necessary. The platform is complemented by a content marketing strategy centered on an educational blog covering passenger rights, email newsletter, and social media presence (Twitter) for engagement with affected travelers during major flight disruptions.
ClaimAir operates on a strict no-win-no-fee contingency model, charging a 35% commission (excluding VAT for EU residents) only on successfully recovered compensation. The company is bootstrapped and founder-owned by CEO and founder Jakub Ladra, with only early 2016 funding from StartupYard accelerator documented. Geographic footprint explicitly spans the Czech Republic and United Kingdom, with the company's no-win-no-fee model positioning it in the broader European air passenger rights market. The 2023 partnership with Budgetbakers (Wallet app) introduced an ecosystem distribution channel via mobile in-app integration triggered by airport geo-location.
ClaimAir firmographics
Firmographics- Name
- ClaimAir
- Legal name
- ClaimAir s.r.o.
- Website
- https://claimair.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ClaimAir is a Prague-based claims management agency founded in 2016 that helps individual air travelers recover compensation for flight delays, cancellations, denied boarding, and baggage issues under EC261/2004 and the Montreal Convention, operating on a no-win-no-fee basis with a 35% success commission.
- Ownership category
- akta.pro rank
ClaimAir industry classification
Industry- Product category
- Airline Passenger Claims Management
- SIC
- Services-Legal Services (8111)
- akta.pro primary industry
- Claims Advocacy & Loss Recovery Services (FSAEADAH)
Keywords
Where ClaimAir is headquartered
LocationHeadquarters
- HQ city
- Stare Mesto
- HQ country
- Czechia
- HQ region
- Europe
Offices1 record
Markets served
ClaimAir business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Others
Revenue model
- Success Fee / Contingency Commission: ClaimAir operates on a strict no win no fee basis, charging 35% commission (excluding VAT for EU residents) only when compensation is successfully recovered from the airline. If claims are unsuccessful, no fees are charged. The company covers all legal costs and fees if legal proceedings are necessary.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Success-based commission at 35% of compensation awarded |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
ClaimAir product offering
Product offeringCore offering
ClaimAir operates a web-based claims management platform and service that helps individual air travelers file and pursue compensation claims against airlines for flight delays, cancellations, denied boarding, missed connections, and delayed or lost baggage. Claims are evaluated under EC Regulation 261/2004 and the Montreal Convention, and the company handles all airline negotiation and legal proceedings on a no-win-no-fee basis, charging a 35% success-based commission.
Product overview
ClaimAir offers a single unified product: a web-based airline claims management platform combined with full-service claims handling. The ClaimAir Web Platform serves as the customer-facing application for claim filing and eligibility evaluation, while the Airline Claims Management Service provides the backend execution including airline negotiation and legal proceedings. The two components work together as an integrated offering—the web platform initiates and tracks claims while the service team pursues compensation through to resolution.
Differentiator
Problem solved
Functional benefit
Products and services
- ClaimAir Web Platform
Quantifiable outcome
- 90% win rate on cases pursued
- +3 more outcomes
Companies that use ClaimAir
Customer profileNamed customers8 records
Segments2 records
Ideal customer profiles1 record
ClaimAir technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
ClaimAir partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Budgetbakers (Wallet)minorPartnership with Budgetbakers to integrate ClaimAir's flight compensation services into the Budgetbakers Wallet mobile app. When users appear at an airport, the Wallet app's Smart Assistant with geo-location raises awareness about flight compensation options and provides relevant ClaimAir information through the Wallet Life feature.
Scale indicators5 records
Recent moves4 records
Expansion highlights4 records
ClaimAir competitors and assessment
Company assessmentDirect peers
- Refundmore: Refundmore is a Polish/European claims recovery service specializing in EC261 compensation. Direct competitor with a similar no-win-no-fee model targeting individual air travelers across the EU — overlapping ClaimAir's CEE customer base.
- EUclaim: EUclaim is a Dutch claims agency focused exclusively on EC261 flight compensation, established in 2008. Competes head-to-head with ClaimAir on the same regulations, customer segment, and no-win-no-fee model, with strong presence in Benelux.
- ClaimCompass: ClaimCompass is a Portuguese-founded air passenger rights claims agency serving customers across Europe. Direct competitor to ClaimAir with similar product offering, customer segment, and contingency-fee model.
- AirHelp: AirHelp is the global market leader in air passenger rights claims, offering identical EC261/2004 compensation services for flight delays, cancellations, and denied boarding with a no-win-no-fee model. Most directly comparable to ClaimAir in product, business model, and target customer.
- Bott & Co: Bott & Co is a UK law firm specializing in flight delay and cancellation claims, with deep expertise in EC261 and Montreal Convention. Comparable to ClaimAir's legal-services aspect, with a regulated law firm structure rather than claims agency model.
- SkyRefund: SkyRefund is an air passenger rights agency operating in multiple European countries, with a self-serve web app and contingency-fee model. Closely comparable to ClaimAir in scale, target market, and product mechanics.
- Compensation2go: Compensation2go is a UK-based claims management company offering flight delay and cancellation compensation services. Direct competitor to ClaimAir in the UK and EU markets with comparable service offering and customer base.
- Flightright: Flightright is a Berlin-based passenger rights specialist pursuing EC261 claims on a contingency basis. Direct competitor to ClaimAir in the German and broader EU market, with a similar self-serve web platform and 25-30% commission structure.
Others
- AirHelp Partner Network (Legal & Court Partners): Law firms and court-representation partners used by AirHelp to pursue claims through National Enforcement Bodies and courts. Comparable to ClaimAir's described legal partner network across multiple countries, representing the supply-side ecosystem in which ClaimAir also operates.
Emerging players
- Volopay (Volario): Volario/Volopay is an emerging player in the European flight compensation space with a digital-first claims platform. Comparable to ClaimAir's PLG motion, though at a smaller scale and with more limited legal execution capability.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
ClaimAir social profiles
Digital presenceClaimAir compliance and trust
Trust signalCompliance2 records
ClaimAir financial estimates
Financial estimateRevenue estimate
Valuation estimate
ClaimAir leadership team
Management profileNumber of profiles
Profiles2 records
ClaimAir funding detail
Funding detailFunding overview
Funding rounds3 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ClaimAir M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ClaimAir
What does ClaimAir do?
ClaimAir operates a web-based claims management platform and service that helps individual air travelers file and pursue compensation claims against airlines for flight delays, cancellations, denied boarding, missed connections, and delayed or lost baggage. Claims are evaluated under EC Regulation 261/2004 and the Montreal Convention, and the company handles all airline negotiation and legal proceedings on a no-win-no-fee basis, charging a 35% success-based commission.
Is ClaimAir a public or private company?
ClaimAir is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ClaimAir founded?
ClaimAir was founded in 2016. It employs 11 to 50 people.
Where is ClaimAir based?
ClaimAir is headquartered in Stare Mesto, Czechia, in the Europe region.
How does ClaimAir make money?
One revenue line is on record: success Fee / Contingency Commission.
Who are ClaimAir's main competitors?
Direct peers on record are Refundmore, EUclaim, ClaimCompass, AirHelp, Bott & Co, SkyRefund, Compensation2go and Flightright. AirHelp Partner Network (Legal & Court Partners) is listed as an others. Volopay (Volario) is listed as an emerging player.
Does ClaimAir have an API?
No public API is recorded for ClaimAir.
What industry is ClaimAir in?
ClaimAir's product category is Airline Passenger Claims Management. Its primary akta.pro industry code is FSAEADAH, Claims Advocacy & Loss Recovery Services. Its SIC code is 8111.