DialCare
DialCare is a telehealth platform providing 24/7 virtual access to licensed physicians, mental health professionals, dentists, and veterinary experts via phone and video. The Frisco, Texas-based company serves employers, schools, and individuals/families across all 50 U.S. states as a Careington International Corporation affiliate.
- Company typePrivate
- Founded2017
- HeadquartersFrisco, United States
- Headcount51–100
- GTM typeB2B and B2C
- OfferingServices
What DialCare does
DialCare is a multi-service telehealth platform headquartered at 7400 Gaylord Parkway in Frisco, Texas, operating as DialCare, LLC and affiliated with Careington International Corporation. The company delivers 24/7 virtual access to a national network of state-licensed, credentialed clinicians across four service lines: Physician Access (Urgent Care and Virtual Primary Care with at-home lab kits), Mental Wellness (teletherapy and telepsychiatry), Teledentistry (24/7/365), and Virtual Vet. Services are delivered via phone or video through a member portal and mobile applications on iOS and Android, and are available to members 18 and older across all 50 U.S. states and the District of Columbia, subject to state-specific exclusions (e.g., at-home lab tests unavailable in New York; Virtual Vet does not establish a VCPR; psychiatry does not prescribe DEA-scheduled substances).
The underlying platform is administered through at least 18 wholly-owned affiliated professional entities — PLLCs and P.C.s — spanning Texas, Alaska, California, Massachusetts, Michigan, New York, North Carolina, North Dakota, West Virginia, and New Jersey, with multiple entities operating in the same state to cover medical, mental wellness, and dental scopes separately. DialCare functions as a program administrator connecting members with independent contracted clinicians rather than directly employing them, which keeps the operating model capital-light but reliant on clinician network depth.
The business model combines subscription/membership plans (monthly billing cadence) with per-consultation fees paid at time of service, except where employers, TPAs, associations, or grants cover costs. Go-to-market is sales-led with direct outreach to employers and TPAs, schools (middle/high schools and colleges/universities), and a self-serve consumer/SMB tier via the member portal. Pricing is quote-based and not publicly disclosed. Customer segments span Employers & TPAs (primary), Schools, and Individuals & Families, with distribution reinforced by the Careington affiliate network and a strategic May 2026 partnership with TrestleTree that embeds Virtual Primary Care inside TrestleTree's nationwide employer coaching programs.
DialCare firmographics
Firmographics- Name
- DialCare
- Legal name
- DialCare, LLC
- Website
- https://dialcare.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- DialCare is a telehealth platform providing 24/7 virtual access to licensed physicians, mental health professionals, dentists, and veterinary experts via phone and video. The Frisco, Texas-based company serves employers, schools, and individuals/families across all 50 U.S. states as a Careington International Corporation affiliate.
- Ownership category
- akta.pro rank
DialCare industry classification
Industry- Product category
- Telehealth Services
- NAICS
- Offices of Physicians (6211), Offices of Physicians, Mental Health Specialists (621112), All Other Outpatient Care Centers (621498)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)
- akta.pro primary industry
- Primary Care & General Medicine Virtual Care (HLALAAAA)
- akta.pro secondary industry
- Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ)
Keywords
Where DialCare is headquartered
LocationHeadquarters
- HQ city
- Frisco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
DialCare business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Subscription/Membership: DialCare operates on a subscription/membership model where individuals, families, employers, and schools pay for access to telehealth services. The website mentions 'With DialCare, you pick the plan that fits.' Members can select plans and access services through the member portal. Consult fees may be paid at time of service or through employer/association arrangements.
- Per-Consultation Fees: Pay-per-consultation model for telehealth visits, with fees due at time of request unless payment arrangements are made through employer, association, or other entity. Telebehavioral consults require 24-hour cancellation notice for refund eligibility.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Plan options for individuals, families, employers, and schools |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels5 records
DialCare product offering
Product offeringCore offering
DialCare is a virtual healthcare provider delivering on-demand telehealth consultations across four core service lines: Physician Access (urgent and primary care), Mental Wellness (therapy and psychiatry), Teledentistry, and Virtual Vet services. Services are distributed through employer benefit plans, K–12 school wellness programs, and individual consumer memberships. Consultations are delivered 24/7/365 via phone, video, and chat by a nationwide network of licensed clinicians.
Product overview
DialCare is a telehealth platform offering a multi-service product portfolio across virtual healthcare delivery. The platform operates as a unified platform with distinct service lines including Physician Access (with Urgent Care and Virtual Primary Care sub-products), Mental Wellness (with Therapy, Psychiatry, and Grant Support), Teledentistry, and Virtual Vet. Services are designed for multiple market segments including individuals/families, employers/TPAs, and educational institutions. The company partners with a national network of state-licensed, fully credentialed clinicians providing care via phone or video consultations 24/7 for most services. DialCare functions as a program administrator connecting members with independent clinicians rather than directly providing clinical services.
Differentiator
Problem solved
Functional benefit
Brands
- DialCare Physician Access: Virtual telehealth program connecting members with licensed medical doctors for both critical moments and long-term care, including DialCare Urgent Care and DialCare Virtual Primary Care.
- DialCare Mental Wellness
- DialCare Teledentistry
- DialCare Virtual Vet
Products and services
- DialCare Physician Access
Quantifiable outcome
- Access to care without insurance requirements
- +1 more outcomes
Companies that use DialCare
Customer profileSegments3 records
Ideal customer profiles3 records
DialCare technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
DialCare partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- TrestleTreecoreStrategic partnership announced May 7, 2026 combining TrestleTree's health behavior change coaching programs with DialCare's virtual care services. Through this collaboration, DialCare's Virtual Primary Care product will be offered as an additional service line within TrestleTree's suite of health coaching programs for employers nationwide. Employers gain access to a comprehensive benefits solution offering both behavioral coaching and clinical care, including chronic disease management, preventive care, acute care, wellness coaching, access to GLP-1 medications, and non-controlled substance prescriptions through a single employer benefits platform.
Scale indicators2 records
Recent moves5 records
Expansion highlights5 records
DialCare competitors and assessment
Company assessmentDirect peers
- Doctor on Demand (Included Health): Virtual primary care and mental health platform serving employers and health plans through a unified member experience. Comparable product mix (urgent care, primary care, behavioral health) and similar employer-led GTM motion.
- HealthTap: Direct-to-consumer and employer telehealth platform providing virtual primary and urgent care from U.S. board-certified doctors. Highly comparable membership/DTC-plus-employer model and similar consumer-oriented positioning.
- Talkiatry: Psychiatry-focused virtual care platform staffed by board-certified psychiatrists who can prescribe controlled substances. Direct competitor in DialCare's Mental Wellness line, with a fuller prescribing scope that threatens DialCare's mental health value proposition.
- Recuro Health: Virtual care platform offering primary care, behavioral health, and specialty consults to employers, payers, and provider organizations. Comparable multi-specialty telehealth offering and employer-led distribution.
Broad incumbents
- Teladoc Health: Largest publicly traded telehealth platform offering virtual primary care, mental health, dermatology, and chronic condition management to employers, insurers, and consumers. Directly comparable multi-vertical model targeting the same employer and consumer segments as DialCare, but at vastly larger scale.
- Amwell: Enterprise telehealth platform serving health systems, health plans, and employers with virtual urgent care, behavioral health, and specialty visits. Closely comparable B2B-heavy distribution model with overlapping service offerings to DialCare.
- MDLIVE (Cigna): Telehealth provider integrated into Cigna's health plan offering virtual primary care, dermatology, behavioral health, and urgent care. Comparable in service breadth and target market, with greater payer integration.
Emerging players
- Cerebral: Subscription-based virtual mental health provider offering therapy, psychiatry, and medication management. Comparable membership structure and target market for DialCare Mental Wellness, particularly for the insured and self-pay consumer.
- Hims & Hers Health: Consumer telehealth and wellness brand offering virtual primary care, mental health, and prescription products on a subscription basis. Comparable subscription model and consumer-brand-led GTM motion.
- Sesame: Direct-pay telehealth marketplace connecting patients with licensed providers for primary, urgent, and specialty care. Comparable insurance-agnostic pricing philosophy and consumer-direct motion for the physician access line.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
DialCare social profiles
Digital presenceDialCare financial estimates
Financial estimateRevenue estimate
Valuation estimate
DialCare leadership team
Management profileNumber of profiles
Profiles1 record
DialCare subsidiaries and ownership
Company hierarchySubsidiaries20 records
DialCare funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
DialCare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about DialCare
What does DialCare do?
DialCare is a virtual healthcare provider delivering on-demand telehealth consultations across four core service lines: Physician Access (urgent and primary care), Mental Wellness (therapy and psychiatry), Teledentistry, and Virtual Vet services. Services are distributed through employer benefit plans, K–12 school wellness programs, and individual consumer memberships. Consultations are delivered 24/7/365 via phone, video, and chat by a nationwide network of licensed clinicians.
Is DialCare a public or private company?
DialCare is a private company. It is classified as corporate owned and is currently operating.
When was DialCare founded?
DialCare was founded in 2017. It employs 51 to 100 people.
Where is DialCare based?
DialCare is headquartered in Frisco, United States, in the North America region.
How does DialCare make money?
Two revenue lines are on record. Subscription/Membership is the primary driver. The others are per-Consultation Fees.
Who are DialCare's main competitors?
Direct peers on record are Doctor on Demand (Included Health), HealthTap, Talkiatry and Recuro Health. Broad incumbents are Teladoc Health, Amwell and MDLIVE (Cigna). Emerging players are Cerebral, Hims & Hers Health and Sesame.
Does DialCare have an API?
No public API is recorded for DialCare.
What industry is DialCare in?
DialCare's product category is Telehealth Services. Its primary akta.pro industry code is HLALAAAA, Primary Care & General Medicine Virtual Care, with a secondary code of HLAFADAJ, Virtual Urgent Care & On-Demand Teletriage Services. Its NAICS code is 6211 and its SIC code is 8011.