What Cilio Technologies does

Cilio Technologies, LLC is a US-based SaaS provider founded in 2001 and headquartered in Brookfield, Wisconsin, that builds a production management platform for home improvement contractors and installation companies. The platform connects sales, crews, and customers across the post-sale, pre-installation lifecycle through modules for job management, lead and quote handling, AI-powered automated scheduling, crew management with mobile/GPS field tooling, customer communications, payment processing, and a self-service data analytics layer. The product set is delivered as a web-based SaaS core, a Cilio Mobile App for field crews, a Mobile Measure tool, a Business Process Management module, and a Data Analytics Platform. Notable architectural elements include pre-built integrations with Lowe's Vendor Gateway and Home Depot Service Center (covering EDI, FTP, XML, web services, and manual interfaces), Google Maps-powered routing and clustering, and an India-based engineering subsidiary (Cilio Automation Factory, acquired July 2023) that supports systems integration and product development. The commercial model is annual subscription SaaS sold via direct enterprise sales and through channel partnerships with Big Box retailers, with quote-based pricing tailored to size and feature scope. The primary customer base is independent contractors and mid-market installation companies serving the doors-and-windows, roofing, plumbing-and-HVAC, flooring, fencing, window-treatments, exteriors, and appliances trades, together with the retailer-side programs that orchestrate those installer networks.

Name

Cilio Technologies

Legal name

Cilio Technologies, LLC

Website

https://cilio.io

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Cilio Technologies is a US-based SaaS provider, founded in 2001, offering a production management platform for home improvement contractors and installation companies, with native integrations to Lowe's and Home Depot for order, scheduling, and compliance workflows.

Ownership category

akta.pro rank

Headquarters

HQ city

Brookfield

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscription: Web-based SaaS platform with subscription licensing for contractor job management, production management, and field service operations. Platform is sold as a subscription to contractors, installation companies, and enterprise brands managing national installer networks.
2. Enterprise Licensing: Enterprise licensing for Big Box retailers and large installation networks requiring custom configurations, integrations with retail systems, and dedicated support.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Cilio Technologies sells a web-based SaaS production management platform that connects sales, crews, and customers for home improvement installation companies. The platform handles the post-sale to pre-installation lifecycle, including job management, AI-assisted scheduling, crew dispatch, lead management, quoting and payments, automated customer communications, and analytics. It is sold by subscription, with native integrations to Lowe's Vendor Gateway and Home Depot Service Center to support contractor compliance with Big Box retailer requirements.

Product overview

Cilio Technologies is a US-based SaaS provider (founded in 2001) offering a production management platform for contractors serving the home improvement industry. The core product is the Cilio Production Management Platform, a unified SaaS solution connecting Big Box retailers (Lowe's, Home Depot) and independent installation companies with their networks of installers. The platform manages the complete post-sale pre-installation lifecycle including lead management, quoting, automated scheduling, crew management, real-time field communication, payment processing, and reporting/analytics. The platform architecture includes the core web-based SaaS platform as the foundation, complemented by the Cilio Mobile App for field crews, the Cilio Data Analytics Platform for business intelligence, Mobile Measure for field measurements, Business Process Management for workflow automation, and an Automated Scheduling module powered by AI to optimize crew assignments and customer appointment selection.

Differentiator

Problem solved

Functional benefit

Products and services

• Cilio Production Management Platform Web-based SaaS production management platform that connects sales, crews, and customers for home improvement installation companies, covering job management, scheduling, crew dispatch, lead management, quoting and payments, and customer communication from lead to payment. Built for contractors and installation companies serving Big Box retailers (Lowe's, Home Depot) and direct channels.
• Cilio Mobile App Companion mobile application for field installation crews providing real-time schedule access, job details, turn-by-turn directions, photo uploads, checklists, GPS check-in, and the ability to update job statuses from the field with offline capabilities.
• Cilio Data Analytics Platform Analytics and reporting module providing standard and custom reporting, real-time dashboards, data aggregation and filtration, and KPI tracking across orders, installations, and customer satisfaction metrics.
• Mobile Measure Field measurement tool that allows installers to capture accurate measurements with mobile devices for use in product ordering and installation processes.
• Business Process Management Module for configuring and managing workflow automations, custom communications, and process controls including text/email reminders, confirmations, notices, and automated workflow steps based on user action.
• Automated Scheduling AI-powered scheduling feature that automatically identifies the right crews for specific jobs based on skills, capacity, availability, and over two dozen variables, and offers customers self-select appointment booking via mobile phone.

Quantifiable outcome

• Saves 4 to 6 hours per day on manual data entry
• +2 more outcomes

Named customers5 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature14 records

Partnerships

One partnership is on record.

• AutomationFactory.AIcoreStrategic or Co-development Partner · 11 July 2023Acquisition of Noida-based AutomationFactory.AI creating Cilio Automation Factory (CAF) as Cilio's global engineering hub in India. The acquisition aimed to expand Cilio's engineering capabilities and digital transformation offerings, particularly in the field service management industry, and enhance product development and systems integration capabilities.

Scale indicators3 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Mhelpdesk: Field service management software targeted at home service and improvement contractors. Overlaps with Cilio in job scheduling, customer communication, and SMB/enterprise contractor workflows.
• Jobber: Field service management SaaS for home service contractors with quoting, scheduling, invoicing, and customer communications. Most comparable SMB-tier competitor to Cilio's contractor offering.
• Housecall Pro: All-in-one FSM platform for home service professionals, providing scheduling, dispatching, invoicing, and payment processing. Competes directly with Cilio for the same contractor buyer.
• Workiz: Field service management software for home service businesses, including scheduling, dispatch, customer management, and payments. Overlaps with Cilio in targeting home improvement and installation contractors.
• ServiceTitan: Leading SaaS platform for residential and commercial contractors, offering job management, scheduling, dispatch, and customer communication. Directly competes with Cilio in the contractor FSM category but serves a broader trades base.
• Service Fusion: Field service management platform for service businesses including HVAC, plumbing, and installation contractors. Comparable to Cilio in core FSM workflows (scheduling, dispatch, invoicing).

Emerging players

• Connecteam: Employee management and operations app for deskless workforces, including scheduling, time tracking, and communication for contractors. Adjacent competitor with growing overlap in crew management.

Broad incumbents

• Microsoft Dynamics 365 Field Service: Enterprise FSM solution from Microsoft with scheduling, resource optimization, and IoT capabilities. Competes with Cilio at the upper end of the contractor market as part of a broader ERP/CRM suite.
• Salesforce Field Service: Enterprise FSM offering within the Salesforce ecosystem, providing scheduling, dispatch, and mobile workforce management for large organizations. Broader platform that overlaps with Cilio's enterprise contractor use cases.
• IFS Field Service Management: Enterprise FSM and asset management platform used by larger service organizations. Competes with Cilio for enterprise installation and service networks, but typically in bigger, more complex deployments.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ciliotech

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cilio Technologies