ResDiary

What ResDiary does

ResDiary (legally RestaurantDiary.com Limited) is a cloud-based restaurant reservation and table management SaaS platform serving hospitality venues globally. Founded in 2004 and headquartered in Glasgow, Scotland, the company powers online bookings, table optimization, guest relationship management, and yield management for restaurants, hotels, pubs, bars, cafes, and restaurant groups. Its core technology is a centralized diary with real-time synchronization across web widgets, mobile apps, and 70+ third-party integrations spanning EPOS, PMS, payment, marketing, and staff management systems.

The platform's flagship AI product, ResDiary Evo (launched October 2025), applies hospitality-trained AI to natural language queries, no-show risk detection, VIP recognition, and automated review responses. ResDiary monetizes entirely through recurring monthly subscription fees across four tiered plans (Express, Pro, Connect, Ultimate) differentiated by booking volume limits rather than features, with optional add-ons for pre-orders, SMS, and events. Critically, the platform charges zero commission on bookings regardless of channel, positioning against commission-based competitors.

ResDiary was acquired by The Access Group in July 2023 and operates as part of the Access Hospitality division. The company serves 10,000+ venues globally with presence in the UK, Ireland, Europe, APAC, North America, and Australia/New Zealand, distributed through a hybrid PLG self-serve motion for SMBs and field sales for enterprise groups. Notable enterprise customers include TGI Fridays, Turtle Bay, Marco Pierre White restaurants, Handpicked Hotels, Loungers, and Celtic Manor Resort.

Name

ResDiary

Legal name

RestaurantDiary.com Limited

Website

https://resdiary.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

101–250 employees

Short description

ResDiary is a cloud-based restaurant reservation and table management SaaS platform serving 10,000+ hospitality venues globally, including restaurants, hotels, pubs, and cafes. It offers zero-commission online bookings, AI-powered tools (ResDiary Evo), and 70+ third-party integrations, operating as a subsidiary of The Access Group.

Ownership category

akta.pro rank

Product category

Restaurant Reservation and Table Management Software

NAICS

Traveler Accommodation (7211)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Restaurant Reservations & Dining Booking Platforms (BPAMAIAK)

akta.pro secondary industries

Guest Experience & Engagement (CRM, Messaging, Loyalty) (THALACAF), Reputation Management & Guest Feedback (THALACAK)

Keywords

• Restaurant reservation software
• Table management system
• Hospitality booking platform
• Online booking software
• Restaurant POS integration

Headquarters

HQ city

Glasgow

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Subscription Software Licenses: Monthly subscription fees for access to the ResDiary platform. Plans (Express, Pro, Connect, Ultimate) are differentiated by booking volume limits rather than feature sets, charging a straightforward monthly fee regardless of booking count generated.
2. Commission-Free Booking Model: Unlike competitors, ResDiary charges zero commission on bookings made through any channel—website widget, social media, Reserve with Google, or DesignMyNight. Revenue is generated solely from subscription fees, not transaction take-rate.
3. Add-on Features and Integrations: Optional add-ons available for specific functionality needs including Pre-orders, SMS notifications, Events management, and enhanced integrations, providing upsell opportunities beyond base subscription tiers.

Pricing tiers

Go-to-market motion4 records

Distribution channels7 records

Marketing channels10 records

Core offering

ResDiary is a cloud-based restaurant reservation and table management SaaS platform that enables hospitality venues (restaurants, hotels, pubs, bars, cafes, and multi-venue groups) to accept online bookings across multiple channels (website, social media, Reserve with Google, DesignMyNight) without paying commission. Its AI-powered ResDiary Evo layer adds hospitality-trained natural language querying, no-show risk detection, smart guest tagging/VIP recognition, automated review responses, and yield management to optimize covers and table turnover.

Product overview

ResDiary is a unified restaurant reservation and table management platform consisting of core product ResDiary (with AI-powered ResDiary Evo variant), mobile app ResDiary Plus for iPhone, multiple subscription tiers (Express, Pro, Connect, Ultimate), and integrated modules including Cross-Sell Widget, Vouchers, Standby List, and Booking Widgets. The platform connects to 70+ third-party EPoS, PMS, payment, marketing, and staff management integrations. DesignMyNight serves as the acquired diner-facing discovery and booking platform reaching millions of users. All plans offer commission-free bookings via the venue's own website, social media channels, Reserve with Google, and DesignMyNight.

Differentiator

Problem solved

Functional benefit

Products and services

• ResDiary Core cloud-based restaurant reservation and table management platform enabling venues to accept online bookings, manage walk-ins, optimize yield, run promotions, automate reminders, and process payments across website, social media, and Reserve with Google on a zero-commission basis. Powers 10,000+ hospitality venues worldwide.
• ResDiary Evo AI-powered layer built specifically for hospitality operators, featuring a natural language AI assistant, AI-driven guest tagging and VIP recognition, no-show risk detection, automated review responses with sentiment analysis, and role-based access controls with no external AI data sharing.
• ResDiary Plus for iPhone Mobile application for iPhone and iPad enabling venue managers to manage bookings, view service overviews, seat diners, handle multi-venue account switching, and complete close-outs on the move without requiring a computer.
• Cross-Sell Widget Widget for multi-venue operators and restaurant groups that allows diners to see and book availability across all brand locations when their preferred venue is fully booked, capturing bookings that would otherwise be lost to competitors.
• Vouchers by ResDiary Gift voucher system with dedicated reports, voucher code generation, on-the-fly selling, triggered email capabilities, individual team member notifications, and improved transactional customer emails.
• Standby List Automated waitlist feature allowing venues to capture bookings when fully booked, with capacity capped at 50% of allocated covers and automated email notifications when slots become available.
• Reserve with Google Integration

Quantifiable outcome

• Zero commission on bookings from website, social media, Google, and DesignMyNight
• +4 more outcomes

Named customers9 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration52 records

AI capability5 records

Feature12 records

Partnerships

15 partnerships are on record, tiered core, flagship, major and supporting.

• GooglecoreTechnology or Integration · 13 April 2026ResDiary is one of the partner booking platforms powering Google's AI Mode for restaurant reservations in the UK. Diners can input specific dining requests and receive tailored results with real-time availability, directing bookings through partner platforms including OpenTable, SevenRooms, and ResDiary.
• RMS (Resort Management Systems)coreTechnology or Integration · 3 October 2025RMS, a cloud-based hospitality platform serving over 7,000 businesses globally, has completed an official integration with ResDiary to unify room and dining reservations in a single interface for property operators.
• StripecoreTechnology or IntegrationStripe is ResDiary's payment processing partner for PCI-compliant online payment capture, including deposits, prepayments, and voucher purchases. Stripe tokens (__stripe_mid, __stripe_sid, m) are used for secure payment sessions.
• DesignMyNightflagshipGTM or Marketing PartnerDesignMyNight is ResDiary's primary diner-facing marketplace partner, reaching 3.9 million monthly users with up to 450K email subscribers. Venues receive commission-free bookings through the platform with up to 3,000+ new bookings per venue annually.
• SquaremajorTechnology or IntegrationSquare POS integration enables two-way data flow between ResDiary booking system and Square point-of-sale, allowing automated seating and spend tracking without multiple platform logins.
• Oracle HospitalitymajorTechnology or IntegrationOracle Hospitality integration connects ResDiary reservations with Oracle's hotel and restaurant management systems for unified property operations.
• GuestlinemajorTechnology or IntegrationGuestline PMS (Property Management System) integration syncs ResDiary restaurant bookings with hotel room management for seamless guest dining experiences.
• Meta (Facebook/Instagram)majorTechnology or IntegrationFacebook and Instagram integration enables venues to accept table reservations directly through their social media presence with commission-free booking capture.
• Acteol CRMsupportingTechnology or IntegrationActeol CRM integration helps venues build personalized and trackable marketing campaigns, increase customer loyalty, and leverage booking data for targeted communications.
• Wireless SocialsupportingTechnology or IntegrationWireless Social integration elevates customer engagement, boosts WiFi-based data capture, and provides deeper insights into dining behavior patterns.
• RotareadysupportingTechnology or IntegrationRotaready integration connects ResDiary booking data with staff scheduling/rostering systems, enabling better workforce planning based on expected covers.
• SumUpsupportingTechnology or IntegrationSumUp payment terminal integration provides alternative payment processing option for venues using SumUp's point-of-sale hardware.
• IdealpossupportingTechnology or IntegrationIdealpos EPOS integration enables venues to connect ResDiary table reservations with Idealpos point-of-sale for unified operations.
• SilverstreetsupportingTechnology or IntegrationSilverstreet SMS integration enables automated booking confirmations, reminders, and marketing communications via text message.
• OrderMatesupportingTechnology or IntegrationOrderMate integration connects ResDiary with OrderMate EPOS systems for Australian and New Zealand hospitality venues.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• OpenTable: The dominant global restaurant reservation platform owned by Booking Holdings. Directly competes with ResDiary on online booking capture, table management, and diner discovery, but monetizes via per-cover commission rather than ResDiary's zero-commission subscription model.
• SevenRooms: Restaurant CRM, reservation, and guest experience platform serving similar hospitality segments (restaurants, hotels, groups). Competes head-to-head with ResDiary on multi-venue management, guest data, and marketing automation, and is also a Google AI Mode partner.
• TheFork: Tripadvisor-owned restaurant reservation and discovery platform with strong European presence. Directly comparable to ResDiary in targeting independent restaurants and chains for online booking capture and table management.
• Resy: American Express-owned restaurant reservation platform with strong US diner network and premium restaurant focus. Comparable as a venue-side reservation and guest management platform with embedded diner-side marketplace.
• Quandoo: Restaurant reservation platform with strong APAC presence and a 2024 partnership with ResDiary. Comparable as a venue-side booking and table management SaaS targeting similar hospitality segments in overlapping geographies.
• Yelp Reservations: Restaurant reservation offering integrated within Yelp's diner discovery platform. Comparable as a combined reservation SaaS plus diner marketplace model, though ResDiary's DesignMyNight mirrors this vertical integration more tightly.
• Tock: Reservation and experiences platform (American Express-owned) targeting restaurants, wineries, and events. Comparable venue-side functionality (booking, deposits, CRM) with emphasis on premium and experience-led hospitality segments.

Emerging players

• Eat App: Restaurant reservation and guest experience platform focused on the Middle East and select international markets. Comparable core functionality (online booking, CRM, table management) and direct competition in shared regional venues.
• CoverManager: Restaurant management platform focused on Spain and Latin America. Overlaps with ResDiary on reservation, CRM, and channel manager functionality, serving similar independent and group hospitality operators.
• TableCheck: Japan-based restaurant reservation and table management platform with APAC and global presence. Comparable SaaS offering for online booking, table management, and guest CRM targeting independent restaurants and hotel F&B outlets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ResDiary
• Facebookfacebook.com/resdiary
• LinkedInlinkedin.com/company/resdiary

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ResDiary