OrderMate
OrderMate is an Australian hospitality POS software company, founded in 2001 and headquartered in Port Melbourne, that delivers a cross-platform POS suite plus cloud reporting and 20+ integrations to restaurants, cafes, QSRs, bars, franchises, and event venues across Australia and New Zealand.
- Company typePrivate
- Founded2001
- HeadquartersVictoria, Canada
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What OrderMate does
OrderMate Pty Ltd (ACN 151 480 170) is an Australian hospitality-focused point-of-sale software company founded in 2001 and headquartered in Port Melbourne, Victoria. The company develops and sells a cross-platform POS system (WaiterMate) for restaurants, cafes, quick-service restaurants, pubs and hotels, bars and nightclubs, stadiums, wineries, pizzerias, and franchises across Australia and New Zealand. Its technology stack includes a touch-based front-of-house POS interface, an OfficeMate backend administration console for menu and configuration management, and an OrderMate Portal cloud-based reporting environment accessible from any device. The platform is supported by 20+ integrations covering payments (Oolio Pay, Tyro, Windcave), accounting (Xero, MYOB, QuickBooks), online ordering and delivery (UberEats, DoorDash, Menulog via Deliverect or Doshii), contactless at-table ordering (HungryHungry), reservations (SevenRooms, Now Book It, ResDiary, OpenTable), workforce management (Deputy, Tanda), inventory and food costing (Cooking the Books), and marketing automation (MyGuestlist).
OrderMate monetizes through a recurring revenue model comprising per-site software licence fees, optional annual software upgrade fees, and maintenance and support fees, supplemented by professional services for onboarding, implementation, and training. Pricing is quote-based and tailored to each venue's site count, hardware configuration, and feature scope, with enterprise customers on multi-year contracts. Go-to-market is sales-led, executed by dedicated hospitality consultants in Melbourne, Sydney, Brisbane, Gold Coast, Adelaide, Perth (via 21st Century Business Equipment), Canberra, Tasmania, Auckland, and Wellington, combined with website enquiry funnels and industry event presence (e.g., Fine Food Australia). The company operates as a subsidiary of the Oolio Group, which also owns Oolio Pay — OrderMate's bundled payment processing partner. The company has approximately 101–250 employees, serves a customer base spanning SMB venues to enterprise franchise groups (including Town & Country, Royal Stacks, and YOMG), and has accumulated 23+ years of continuous operation without disclosed external funding.
OrderMate firmographics
Firmographics- Name
- OrderMate
- Legal name
- OrderMate Pty Ltd
- Website
- https://ordermate.com.au
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- OrderMate is an Australian hospitality POS software company, founded in 2001 and headquartered in Port Melbourne, that delivers a cross-platform POS suite plus cloud reporting and 20+ integrations to restaurants, cafes, QSRs, bars, franchises, and event venues across Australia and New Zealand.
- Ownership category
- akta.pro rank
OrderMate industry classification
Industry- Product category
- Hospitality Point of Sale Software
- akta.pro primary industry
- Point-of-Sale (POS) & On-Property Commerce (THALACAI)
Keywords
Where OrderMate is headquartered
LocationHeadquarters
- HQ city
- Victoria
- HQ country
- Canada
- HQ region
- North America
Offices11 records
Markets served
OrderMate business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Software Licence Fees: Non-exclusive software licence fees charged to venues for use of OrderMate POS system. Licences are granted per site with terms detailed in the OrderMate Order Proposal and Quotation Acceptance Agreement. The licence continues until either party terminates with three months written notice.
- Annual Software Upgrade Fees: Optional annual fees for software upgrades and updates, providing ongoing access to new features and improvements as they become available at OrderMate's discretion.
- Maintenance and Support Fees: Fees for technical support services including 24/7 phone, SMS, and online assistance, with remote support or on-site support at venues as needed.
- Professional Services: Onboarding, implementation, training, and ongoing account management services provided by hospitality consultants to help venues set up menus, pricing, staff lists, and integrations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Custom enterprise solutions for multi-site groups and franchises |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
OrderMate product offering
Product offeringCore offering
OrderMate provides a hospitality-focused Point of Sale (POS) software platform — WaiterMate — for restaurants, cafes, pubs, bars, hotels, QSRs, stadiums, wineries, and franchise groups, complemented by the OfficeMate back-office administration console and the OrderMate Portal for cloud-based real-time reporting. The offering includes advanced table management, online ordering for pickup and delivery, at-table contactless ordering, inventory and stock control, integrated payments via Oolio Pay, and 20+ integrations with accounting (Xero, MYOB), reservation (SevenRooms, Now Book It, ResDiary), workforce (Deputy, Tanda), and delivery (UberEats, DoorDash, Menulog) platforms.
Product overview
OrderMate is a hospitality-focused Point of Sale solution comprising a cross-platform POS system (WaiterMate) as the front-of-house interface, OfficeMate for backend configuration and menu management, and OrderMate Portal for cloud-based reporting and multi-venue insights. The system supports in-venue ordering, online ordering for pick-up and delivery, integrated payment processing (Oolio Pay), and inventory management (Stock Control). Integrations with third-party platforms include Doshii (app marketplace), Deliverect (online ordering aggregation), HungryHungry (contactless dining), accounting software (Xero, MYOB, QuickBooks), reservation systems (SevenRooms, Now Book It, ResDiary), workforce management (Deputy, Tanda), and marketing tools (MyGuestlist).
Differentiator
Problem solved
Functional benefit
Products and services
- OrderMate POS (WaiterMate) Cross-platform point of sale system for hospitality venues. Touch-based terminal interface for front-of-house operations including order taking, table management, course sequencing, phone and online orders, and payment processing.
- OfficeMate Backend administration console for the OrderMate POS platform. Enables menu configuration, combo, discount, and surcharge setup, user permissions, loyalty programs, gift voucher configuration, and trigger-based automation.
- OrderMate Portal Cloud-based reporting and business intelligence portal. Enables real-time access to live dashboards, sales reports, and multi-venue performance comparisons from any device.
- OrderMate Stock Control Inventory management module integrated with the OrderMate POS. Handles stock set up, stock maintenance, invoicing, stocktakes, and stock control reporting.
Quantifiable outcome
- 99% adoption rate reported by venues using HungryHungry contactless ordering integration
- +2 more outcomes
Companies that use OrderMate
Customer profileNamed customers12 records
Segments12 records
Ideal customer profiles3 records
OrderMate technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration22 records
Feature9 records
OrderMate partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core.
- Oolio PaycoreOolio Pay is OrderMate's payment solution partner providing integrated EFTPOS and pay-at-table functionality. The partnership enables seamless payment processing through OrderMate POS with support for contactless payments, split bills, and digital receipts. Oolio Pay is part of the Oolio Group, which acquired OrderMate.
- UberEatscoreUberEats integration allows venues to manage online food delivery orders directly through OrderMate POS, eliminating manual order entry and reducing fulfillment errors.
- DoorDashcoreDoorDash integration connects third-party delivery orders to OrderMate POS for streamlined order management and kitchen communication.
- MenulogcoreMenulog integration connects online food delivery orders to OrderMate POS for consolidated order management across delivery platforms.
- XerocoreXero integration automatically imports sales, takings, and GST figures from OrderMate POS into Xero accounting software, eliminating manual data entry and ensuring accurate financial records.
- MYOBcoreMYOB integration allows venues to export sales data directly from OrderMate to MYOB accounting, streamlining bookkeeping processes and reducing reconciliation time by up to 89%.
- DeputycoreDeputy integration connects OrderMate POS with Deputy workforce management for employee timesheets and rostering synchronization.
- TandacoreTanda integration provides rostering and timekeeping capabilities connected to OrderMate POS for comprehensive workforce management.
- SevenRoomscoreSevenRooms integration connects reservation and guest management data with OrderMate POS, enabling venues to deliver personalized service based on guest history.
- Now Book ItcoreNow Book It integration enables online reservations and voucher management connected to OrderMate POS for seamless booking and redemption workflows.
- HungryHungrycoreHungryHungry is a premium partner for contactless at-table ordering and online ordering. Customers scan QR codes to access digital menus and order directly, with orders sent to OrderMate POS. Venues report 99% adoption rates and significant increases in average spend.
- DoshiicoreDoshii integration provides a marketplace of hospitality apps that connect to OrderMate POS, including OpenTable, UberEats, DoorDash, Chewzie, and more, enabling venues to manage all apps from a single POS.
- DeliverectcoreDeliverect provides two-way integration between online ordering platforms and OrderMate POS, automatically sending orders to the kitchen and syncing menu changes, eliminating manual re-entry and reducing order errors.
- 21st Century Business Equipmentcore21st Century Business Equipment is the leading POS and hospitality solutions provider in Western Australia for over 35 years, operating 24/7/365 support. They are the authorized resale partner for OrderMate in WA, consulting, designing, and commissioning OrderMate POS solutions backed by local support. They have won the award for best hospitality solution partner for 4 consecutive years.
Scale indicators3 records
Recent moves6 records
Expansion highlights4 records
OrderMate competitors and assessment
Company assessmentDirect peers
- Squirrel POS (Squirrel Systems): An Australian hospitality POS vendor operating across Australia and New Zealand for decades, directly competing with OrderMate in restaurants, cafes, bars, and hotels with comparable subscription and support models.
- TouchBistro: Restaurant-focused POS platform serving SMB and mid-market venues globally with iPad-based terminals, ordering, and payments; directly comparable on venue type, subscription model, and feature set.
- ImPOS: Australian hospitality POS provider serving cafes, restaurants, and bars across Australia with comparable features (table management, integrations, support), positioning it as a direct domestic rival to OrderMate.
- Flipdish: Hospitality technology vendor providing POS, online ordering, and marketing tools to restaurants and takeaways, primarily in the UK and Ireland; comparable business model of bundled SaaS for hospitality operators.
- Bepoz: Australian hospitality-focused POS software with table management, inventory, and integrations serving restaurants, cafes, and bars; directly comparable on product scope and regional focus.
Broad incumbents
- Lightspeed Restaurant: Major global commerce platform whose restaurant POS (including Kounta, an Australian-origin product) serves AU/NZ hospitality operators directly, offering integrated payments, inventory, and analytics that overlap with OrderMate's stack.
- Toast: Largest US-focused restaurant POS + payments platform with cloud-based architecture, integrated online ordering, and multi-site management; comparable in scale and product breadth though primarily North American.
- Square for Restaurants (Block): Payments-led commerce platform offering restaurant POS with online ordering and integrations; competes on integrated payments and ease of setup for hospitality SMBs in markets where it operates.
Others
- OpenTable: Reservation, guest, and dining management platform that integrates with OrderMate via Doshii; comparable target customer (hospitality venues) and overlapping reservation + guest data workflows.
Emerging players
- SevenRooms: Reservation, CRM, and guest experience platform for restaurants, hotels, and hospitality groups; directly integrated with OrderMate and competes for share of venue technology wallet on guest data and marketing.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
OrderMate social profiles
Digital presenceOrderMate financial estimates
Financial estimateRevenue estimate
Valuation estimate
OrderMate leadership team
Management profileNumber of profiles
Profiles2 records
OrderMate funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
OrderMate M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about OrderMate
What does OrderMate do?
OrderMate provides a hospitality-focused Point of Sale (POS) software platform — WaiterMate — for restaurants, cafes, pubs, bars, hotels, QSRs, stadiums, wineries, and franchise groups, complemented by the OfficeMate back-office administration console and the OrderMate Portal for cloud-based real-time reporting. The offering includes advanced table management, online ordering for pickup and delivery, at-table contactless ordering, inventory and stock control, integrated payments via Oolio Pay, and 20+ integrations with accounting (Xero, MYOB), reservation (SevenRooms, Now Book It, ResDiary), workforce (Deputy, Tanda), and delivery (UberEats, DoorDash, Menulog) platforms.
Is OrderMate a public or private company?
OrderMate is a private company. It is classified as corporate owned and is currently operating.
When was OrderMate founded?
OrderMate was founded in 2001. It employs 101 to 250 people.
Where is OrderMate based?
OrderMate is headquartered in Victoria, Canada, in the North America region.
How does OrderMate make money?
Four revenue lines are on record. Software Licence Fees are the primary driver. The others are annual Software Upgrade Fees, maintenance and Support Fees and professional Services.
Who are OrderMate's main competitors?
Direct peers on record are Squirrel POS (Squirrel Systems), TouchBistro, ImPOS, Flipdish and Bepoz. Broad incumbents are Lightspeed Restaurant, Toast and Square for Restaurants (Block). OpenTable is listed as an others. SevenRooms is listed as an emerging player.
Does OrderMate have an API?
No public API is recorded for OrderMate.
What industry is OrderMate in?
OrderMate's product category is Hospitality Point of Sale Software. Its primary akta.pro industry code is THALACAI, Point-of-Sale (POS) & On-Property Commerce.