High Touch Technologies
High Touch Technologies is an employee-owned, Wichita-based managed services provider delivering IT, cybersecurity, custom software, proprietary POS (cynergi|suite, Nigel), business communications, and website services to SMB and mid-market customers across the central United States since 1980.
- Company typePrivate
- Founded1980
- HeadquartersWichita, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What High Touch Technologies does
High Touch Technologies is an employee-owned, Wichita, Kansas-based managed services provider founded in 1980 that delivers a bundled portfolio of IT, software, business communications, and website services to small and mid-sized businesses across the central United States. The company's core technology stack spans managed IT services (remote monitoring, data backup, email filtering, managed Office 365, virtual CIO), cybersecurity (DNS filtering, EDR, security awareness training), cloud solutions, IT consulting, and hardware procurement, supported by an in-house 24/7/365 Network Operations Center (NOC) and Security Operations Center (SOC). On the software side, High Touch develops and maintains two proprietary products: cynergi|suite, a point-of-sale and store-management platform purpose-built for the rent-to-own industry with mobile apps and a training university, and Nigel, a restaurant management POS system, in addition to custom software, mobile app development, and legacy system modernization services.
The company generates revenue primarily through recurring monthly managed services contracts, subscription-based offerings (Cloud Solutions, business communications, Website-as-a-Service tiers, cynergi|suite and Nigel licensing), project-based custom software development and IT consulting, and hardware pass-through sales. Its go-to-market is consultative and direct, positioning as a full-scale technology partner that can either serve as an outsourced IT department or supplement in-house teams, with offices in Wichita, Dallas, Denver, Kansas City, Corpus Christi, and San Antonio serving regional SMB and mid-market customers. Differentiation rests on 40+ years of operating history, U.S.-based support, AICPA SOC certification, and domain-specialized proprietary software in the rent-to-own vertical. Customer concentration is distributed across industries (RTO, restaurants, agriculture, manufacturing, construction, nonprofits, financial services), with documented multi-year relationships. The company has executed at least one acquisition (Pinnacle Computer Services, 2015) and maintains an active M&A pipeline led by CIO Kevin Colborn.
High Touch Technologies firmographics
Firmographics- Name
- High Touch Technologies
- Legal name
- High Touch Technologies
- Website
- https://hightouchtechnologies.com
- Company type
- Private
- Founded year
- 1980
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- High Touch Technologies is an employee-owned, Wichita-based managed services provider delivering IT, cybersecurity, custom software, proprietary POS (cynergi|suite, Nigel), business communications, and website services to SMB and mid-market customers across the central United States since 1980.
- Ownership category
- akta.pro rank
High Touch Technologies industry classification
Industry- Product category
- Managed IT Services and Technology Solutions
- NAICS
- Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Computer Programming Services (7371), Services-Prepackaged Software (7372), Computer & Office Equipment (3570)
- akta.pro primary industry
- Product/IoT & Smart Device Support (Consumer/Industrial IoT) (BPAAACAH)
Keywords
Where High Touch Technologies is headquartered
LocationHeadquarters
- HQ city
- Wichita
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
High Touch Technologies business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Managed IT Services: Ongoing managed services where High Touch functions as a business's IT department or supplements existing IT teams, including remote IT management, data backup and recovery, email filtering, help desk support, managed Office 365, and virtual CIO services.
- Cybersecurity Services: Cybersecurity solutions including website filtering/DNS management, advanced endpoint detection and response (EDR), security awareness training, and advanced cybersecurity solutions.
- Cloud Solutions: Cloud infrastructure and solutions supporting internal and external clients.
- IT Consulting: Project-based and consulting services for hardware, network management, and technology strategy.
- Custom Software Development: Custom-built software solutions, software updates, and in-house development services including mobile applications. Over 40 years of software development experience.
- Point of Sale Software: Specialized POS software for rent-to-own (cynergi|suite) and restaurant (Nigel) industries, including rent-to-own software options.
- Business Communications: Phone systems (VoIP and cloud-based), video conferencing, and Microsoft Teams services including implementation and support.
- Website Services: Website development, management, hosting, security, SEO, business listing management, and domain management. Offered as traditional development or Website as a Service (WaaS) subscription model.
- Hardware Sales: Computer hardware sales and procurement as part of comprehensive technology solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | Traditional Website Development - One-time purchase of custom website with optional add-on support services |
| Subscription | Monthly | WaaS Basic - Website development with 3 years of hosting, support, and maintenance |
| Subscription | Monthly | WaaS + Business Listing Management - Basic WaaS plus listing management across 100+ websites |
| Subscription | Monthly | WaaS + Changes - Basic WaaS plus dedicated hours for website updates and modifications |
| Subscription | Monthly | WaaS + SEO - Basic WaaS plus Google Analytics, Google Ads, keyword research, and SEO services |
| Subscription | Monthly | WaaS Premium - All-inclusive package with development, business listing management, change hours, and SEO |
| Other | Monthly | Managed IT Services - Customized packages for outsourced IT support |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
High Touch Technologies product offering
Product offeringCore offering
High Touch Technologies provides outsourced and supplemental IT services (managed IT, cybersecurity, cloud, IT consulting, hardware) alongside proprietary and custom software (cynergi|suite POS for rent-to-own, Nigel POS for restaurants, custom applications, mobile apps), business communications (phone, video conferencing, Microsoft Teams), and website services (development, hosting, security, SEO, WaaS subscriptions). Its 24/7/365 U.S.-based support is delivered through in-house NOC and SOC operations.
Product overview
High Touch Technologies is an IT & software solutions company that offers a comprehensive portfolio of connected technology services spanning four main categories: IT Solutions (Managed IT, Cybersecurity, Cloud Solutions, IT Consulting, Hardware), Software Solutions (Custom Software Development, Mobile Apps, Legacy Systems, Point of Sale Software including cynergi|suite for rent-to-own and Nigel for restaurant industries), Website Services (Website Development, Website Management, Website Hosting and Security, SEO, Business Listing Management, Domain Management, Website as a Service subscription model), and Business Communications (Phone Systems, Video Conferencing, Microsoft Teams Services). The company operates with over 40 years of expertise and provides 24/7/365 U.S.-based support supported by their Network Operations Center (NOC) and Security Operations Center (SOC). Their proprietary software products include cynergi|suite (rent-to-own POS) and Nigel (restaurant management).
Differentiator
Problem solved
Functional benefit
Brands
- cynergi|suite: Point-of-sale software solution for the rent-to-own industry, developed by High Touch Technologies
Products and services
- Managed IT Services
Quantifiable outcome
- 30% increase in online banking users for High Plains Farm Credit after website redesign
- +2 more outcomes
Companies that use High Touch Technologies
Customer profileNamed customers13 records
Segments6 records
Ideal customer profiles4 records
High Touch Technologies technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
High Touch Technologies partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Wichita Wind SurgecoreHigh Touch Technologies serves as Sustaining Partner and Official Technology Provider for the Triple-A baseball team. Services include network design, hardware, cybersecurity, and ongoing technology consulting and support for Riverfront Stadium operations. Partnership began in December 2019 as the team launched its inaugural season.
Scale indicators5 records
Recent moves6 records
Expansion highlights3 records
High Touch Technologies competitors and assessment
Company assessmentDirect peers
- Marco Technologies: Midwest-based managed technology services provider delivering managed IT, cloud, voice, and print/hardware solutions to SMB and mid-market businesses. Comparable scale and geographic roots.
- NetGain Technology: Managed IT and cybersecurity MSP serving SMB and mid-market clients with helpdesk, cloud, backup, and security services. Direct competitor in the managed services category.
- Kinetix Technology: Managed IT services and technology consulting firm supporting SMB and mid-market organizations with managed services, cybersecurity, and cloud solutions. Comparable service breadth and customer profile.
- Tailwind Managed Services: Managed IT services provider focused on SMB and mid-market customers with proactive IT management, cybersecurity, and helpdesk. Directly comparable in target segment and service mix.
- Dataprise: National managed IT and cybersecurity provider serving SMB and mid-market customers with bundled services including managed IT, security, cloud, and unified communications. Directly comparable to High Touch in target customer, service mix, and consultative GTM.
- Heartland Business Systems: Midwest-rooted IT solutions and managed services provider offering managed IT, cybersecurity, cloud, and unified communications. Comparable regional heritage and bundled services model.
- Ntiva: Mid-market managed IT services and cybersecurity provider offering managed IT, cloud, backup, VoIP, and helpdesk across multiple U.S. regions. Closely overlaps High Touch's portfolio and SMB/mid-market focus.
Broad incumbents
- RingCentral: Large cloud-based business communications provider offering VoIP, video, and contact center. Comparable to High Touch's Business Communications line; broader portfolio but does not bundle IT services.
Emerging players
- RentVision: Software and services provider focused on the rent-to-own industry. Comparable to High Touch's cynergi|suite franchise; a category competitor in the RTO vertical.
- Toast: Cloud-native restaurant point-of-sale and management platform. Comparable to High Touch's Nigel restaurant POS offering; represents the modern, software-led competitive threat in the restaurant vertical.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
High Touch Technologies social profiles
Digital presenceHigh Touch Technologies compliance and trust
Trust signalCompliance2 records
High Touch Technologies financial estimates
Financial estimateRevenue estimate
Valuation estimate
High Touch Technologies leadership team
Management profileNumber of profiles
Profiles6 records
High Touch Technologies funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
High Touch Technologies M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about High Touch Technologies
What does High Touch Technologies do?
High Touch Technologies provides outsourced and supplemental IT services (managed IT, cybersecurity, cloud, IT consulting, hardware) alongside proprietary and custom software (cynergi|suite POS for rent-to-own, Nigel POS for restaurants, custom applications, mobile apps), business communications (phone, video conferencing, Microsoft Teams), and website services (development, hosting, security, SEO, WaaS subscriptions). Its 24/7/365 U.S.-based support is delivered through in-house NOC and SOC operations.
Is High Touch Technologies a public or private company?
High Touch Technologies is a private company. It is classified as management employee owned and is currently operating.
When was High Touch Technologies founded?
High Touch Technologies was founded in 1980. It employs 101 to 250 people.
Where is High Touch Technologies based?
High Touch Technologies is headquartered in Wichita, United States, in the North America region.
How does High Touch Technologies make money?
Nine revenue lines are on record. Managed IT Services are the primary driver. The others are cybersecurity Services, cloud Solutions, IT Consulting, custom Software Development, point of Sale Software, business Communications, website Services and hardware Sales.
Who are High Touch Technologies's main competitors?
Direct peers on record are Marco Technologies, NetGain Technology, Kinetix Technology, Tailwind Managed Services, Dataprise, Heartland Business Systems and Ntiva. RingCentral is listed as a broad incumbent. Emerging players are RentVision and Toast.
Does High Touch Technologies have an API?
No public API is recorded for High Touch Technologies.
What industry is High Touch Technologies in?
High Touch Technologies's product category is Managed IT Services and Technology Solutions. Its primary akta.pro industry code is BPAAACAH, Product/IoT & Smart Device Support (Consumer/Industrial IoT). Its NAICS code is 5415 and its SIC code is 7371.