What Provide A Ride does

Provide A Ride is a Cleveland, Ohio-based transportation benefit manager founded in 1989 that coordinates non-emergency medical transportation (NEMT) for Ohio Medicaid and Medicare managed care members, covering more than 1.8 million lives annually and facilitating over 2 million passenger trips per year. The company operates the largest privately-owned NEMT fleet in Ohio (100+ vehicles) and is the state's largest NEMT broker, managing more Medicaid transportation benefit members than all other Managed Care brokers combined. Its customer base is concentrated in two primary segments: Managed Care Organizations (notably CareSource Ohio and United Healthcare Ohio), for whom it administers the full transportation benefit program, and public transit agencies (notably Greater Cleveland RTA, served for 20+ years), for whom it delivers paratransit services.

The company's technology stack combines proprietary and third-party components. Core systems include a Transportation Benefit Management System handling trip coordination, utilization management, and compliance reporting; driver- and passenger-facing mobile applications for iOS and Android; provider and customer web portals; customized IVR (Interactive Voice Response) survey and notification platforms; and sophisticated real-time reporting software for call center management. For paratransit operations, the company uses RouteMatch software, described as industry-leading, for scheduling, real-time service level monitoring, in-vehicle mobile device management, and performance metric reporting. The platform integrates with TNC (rideshare) services via API, and in November 2025 added a secure API integration with Bambi NEMT Software for automatic trip assignments and real-time vehicle tracking.

Provide A Ride monetizes through managed-services contracts with Managed Care Organizations and public transit agencies, using a hybrid delivery model that pairs its owned asset-based fleet with a contracted NEMT provider network, TNC partnerships, and mileage reimbursement options. Services are provided at no direct cost to Medicaid/Medicare members as a covered benefit. The go-to-market motion is sales-led and relationship-driven, centered on direct contracts with MCOs and government entities, supplemented by industry association partnerships (Ohio Association of Health Plans, O4A, AMTA, MTAC, NEMTAC). The company reports operational performance of <0.25% grievance rate, >95% on-time performance, and >95% passenger satisfaction, and is privately held with no disclosed institutional investment.

Name

Provide A Ride

Legal name

Provide A Ride

Website

https://providearide.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

101–250 employees

Short description

Provide A Ride is a Cleveland-based transportation benefit manager founded in 1989 that coordinates non-emergency medical transportation for Ohio Medicaid and Medicare managed care members, managing 1.8M+ covered lives and 2M+ annual trips through the state's largest privately-owned NEMT fleet and a contracted provider network.

Ownership category

akta.pro rank

Product category

Non-Emergency Medical Transportation (NEMT) and Transportation Benefit Management

NAICS

Special Needs Transportation (485991), Other Transit and Ground Passenger Transportation (48599), Bus and Other Motor Vehicle Transit Systems (485113)

SIC

Local & Suburban Transit & Interurban Hwy Passenger Trans (4100), Transportation Services (4700)

akta.pro primary industry

Managed Transportation Programs (Health Plans/MCOs/TPAs) (TLAFAKAF)

akta.pro secondary industries

Non-Emergency Medical Transportation (NEMT) Providers (TLAFAKAB), Special Needs & Senior Transportation Services (TLAFAKAI), Accessible Shuttle & On-Demand Paratransit (Microtransit for Riders with Disabilities) (TLAFAKAK)

Keywords

• Non-emergency medical transportation
• Transportation benefit management
• Paratransit services
• Medicaid transportation broker
• Managed care transportation

Headquarters

HQ city

Cleveland

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Transportation Benefit Management: Provide A Ride manages the transportation benefit program for Medicaid and Medicare managed care members on behalf of Managed Care Organizations (MCOs). The company receives compensation for managing trip scheduling, provider coordination, utilization management, and compliance reporting for NEMT services. Revenue is generated through contracts with MCOs who pay for the administration and coordination of transportation benefits for their members.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Provide A Ride manages non-emergency medical transportation (NEMT) and transportation benefit programs for Ohio Medicaid and Medicare managed care members on behalf of Managed Care Organizations (MCOs), combining a company-owned fleet of 100+ vehicles with a contracted provider network to coordinate trip scheduling, utilization management, and compliance reporting. The company also operates paratransit services for public transit agencies and provides social service, vocational, and student transportation programs statewide in Ohio.

Product overview

Provide A Ride is a transportation benefit management company offering a unified platform for managing Medicaid and Medicare transportation benefits, operating since 1989 in Ohio. The core Transportation Benefit Management System coordinates with the Provider and Customer Facing Web Portals and IVR Survey and Notification Platforms for comprehensive trip intake and utilization management. The product portfolio includes Paratransit Services using RouteMatch software, NEMT services for non-emergency medical transportation, and a mobile app for iOS and Android. The platform integrates with TNC/Rideshare services and offers multiple service models including public transit systems, mileage reimbursement, independent contractors, and a fleet of over 100 vehicles.

Differentiator

Problem solved

Functional benefit

Products and services

• Transportation Benefit Management System Core managed service platform that administers transportation benefits for Managed Care Organizations (CareSource, United Healthcare) and government agencies across Ohio. Handles call center intake, trip scheduling, utilization management, cost control, fraud/waste/abuse prevention, and State Medicaid Regulation compliance reporting for 1,800,000+ covered lives and 2,000,000+ annual passenger trips.
• Paratransit Services Paratransit transportation service for public transit agency passengers who cannot use fixed-route transit due to disability or other limitations. Uses RouteMatch software for accurate scheduling and trip intake, real-time service level monitoring, in-vehicle mobile device management, and robust performance metric reporting. Operated for the Greater Cleveland RTA for over 20 years.
• Non-Emergency Medical Transportation (NEMT) Non-emergency medical transportation service providing rides for Medicaid and Medicare members to medical appointments. Delivered through a combination of company-owned vehicles, a contracted provider network, and TNC/rideshare partners, with call center management, utilization management, and state Medicaid compliance.
• Social Services and Vocational Transportation Transportation services for state and local organizations serving students and individuals with developmental disabilities. Includes rides to day programs, educational institutions, and vocational training facilities, with special needs passenger handling, service animal accommodation, and Department of Education compliance.
• Provide A Ride Mobile App Mobile application available on iOS and Android that allows Medicaid and Medicare managed care members to request rides to medical appointments, with real-time tracking and streamlined reservation processing tied to their medical insurance benefits.

Quantifiable outcome

• Manages transportation benefits for 1,800,000+ Ohio Medicaid and Medicare members
• +5 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature5 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Bambi NEMT SoftwarecoreTechnology or IntegrationIntegration between Bambi's dispatch, routing, and fleet management platform with Provide A Ride's transportation benefit management system through a secure API connection. The integration enables automatic trip assignments, real-time vehicle tracking, and automated status updates for NEMT providers serving Medicaid beneficiaries.
• Ohio Association for Area Agencies on Aging (O4A)minorStrategic or Co-development PartnerPartnership with Ohio association representing area agencies on aging. Provide A Ride serves elderly individuals who require transportation to medical appointments.
• Ohio Association of Health PlanscoreStrategic or Co-development PartnerPartnership with Ohio association of health plans. Primary partnership channel for securing contracts with Managed Care Organizations.
• Greater Cleveland Regional Transit Authority (RTA)coreStrategic or Co-development PartnerLong-standing partnership with Ohio's largest public transit agency. Provide A Ride has operated paratransit services for RTA for over 20 years.
• The Transportation AllianceminorStrategic or Co-development PartnerIndustry association partnership for transportation providers.
• United HealthcarecoreChannel Partner/ Reseller/ DistributorInsurance company partnership for providing transportation benefits to United Healthcare Medicaid members in Ohio. Provide A Ride manages transportation benefits for United Healthcare Ohio.
• Ohio Ambulance and Medical Transportation Association (AMTA)minorStrategic or Co-development PartnerIndustry association partnership with Ohio medical transportation providers.
• CareSourcecoreChannel Partner/ Reseller/ DistributorManaged Care Organization partnership for providing transportation benefits to CareSource Ohio Medicaid members. Provide A Ride manages transportation benefits for CareSource Ohio members.
• MTAC (Medical Transportation Access Coalition)minorStrategic or Co-development PartnerCoalition partnership focused on medical transportation access issues.
• NEMTAC (Non-Emergency Medical Transportation Accreditation Commission)minorStrategic or Co-development PartnerAccreditation body partnership for NEMT industry standards and compliance.

Scale indicators8 records

Recent moves5 records

Expansion highlights4 records

Emerging players

• Roundtrip: Healthcare-focused transportation booking platform serving health systems, health plans, and transit agencies with NEMT and paratransit capabilities. Overlaps with Provide A Ride's technology-enabled coordination layer.
• SafeRide Health: NEMT technology platform that connects health plans and members to transportation providers; competes for MCO contracts with a SaaS-led model. Comparable focus on Medicaid transportation benefit management with a national footprint ambition.
• Alivi: NEMT benefits manager and transportation broker serving Medicaid and Medicare Advantage plans across several states. Comparable broker model competing for MCO transportation benefit contracts.

Regional players

• HopSkipDrive: Specialized transportation platform focused on student and youth transport, including riders with special needs. Comparable to Provide A Ride's social services/student transportation line of business, though primarily operating outside Ohio.

Direct peers

• Access2Care: NEMT broker managing Medicaid transportation benefits for health plans across multiple states. Direct comparable to Provide A Ride's transportation benefit management business for MCOs.
• Veyo: Technology-forward NEMT broker operating across multiple state Medicaid programs, combining broker coordination with rideshare and NEMT provider networks. Comparable broker-plus-technology approach to Provide A Ride.
• Modivcare: The largest publicly traded NEMT broker and personal care manager in the U.S., managing transportation benefits for Medicaid/Medicare members across dozens of states. Directly comparable business model (transportation benefit management for MCOs) at national scale.
• MTM (Medical Transportation Management): Major national NEMT broker that contracts with state Medicaid agencies and MCOs to manage non-emergency medical transportation benefits. Closest direct competitor to Provide A Ride's managed transportation program model.

Broad incumbents

• Uber Health: Rideshare giant's healthcare vertical offering on-demand transportation for medical appointments. Competes for the same Medicaid/MCO transportation spend via a platform model, though with different supply and accessibility characteristics.
• Lyft Healthcare: Rideshare company's healthcare transportation arm providing non-emergency medical rides for health plans and providers. Competes in the same MCO transportation benefit category using TNC supply.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Provide A Ride