What Rezo.ai does

Rezo.ai (legal entity Corrz Techno Solutions Private Limited) is an India-based enterprise software company that sells a unified Agentic AI customer experience (CX) platform to mid-market and large enterprises. Headquartered in Noida, the company automates customer support, sales, and marketing interactions across voice, chat, email, and social channels in 30+ languages, and serves 20+ named enterprise customers across BFSI/NBFC, automobile, banking, telecom, consumer durables, gold loans, healthcare, fintech, logistics, and media. Marquee logos include Maruti Suzuki, Bajaj Allianz, DCB Bank, L&T Finance, Dr Lal Path Labs, Delhivery, Sony Liv, Spinny, and Livguard.

The product is organized into four core modules—AI Engagement Automation, CX Analytics and Insights, Real-Time AI Assistance, and Agentic AI Agents for Hyper-personalized Interactions—built on Autonomous Agents, RPA, an Intelligent Routing Engine, an NLP framework, ML models and LLMs, enterprise-grade CCI integrations, and cloud-native microservices. Differentiated capabilities claimed include agentic AI with long-term memory and persistent context, intent-driven triage that classifies data by business impact, a unified customer data fabric with vector embeddings, speech analytics with emotion and stress detection, and dynamically generated APIs that bridge legacy and modern systems. The platform carries an enterprise-grade compliance stack covering ISO 27001/27017/27018, SOC 2 Type II, HIPAA, GDPR, PCI DSS, and CSA STAR Level 2.

Commercially, Rezo sells exclusively through an enterprise direct-sales motion with custom pricing under service orders; revenue is generated via SaaS subscriptions and the model is not publicly disclosed. The company was founded in 2018, raised a 2020 accelerator investment from Maruti Suzuki Accelerator, and closed a 2021 seed round led by Modulor Capital with participation from Dexter Angel Network, Veda Labs, and angel investors, with proceeds earmarked for US and Middle East expansion. Recognized in 2025-2026 by TiEcon (Transformative AI Startup in Customer Service), NASSCOM Emerge 50, GAISA, FE AICONIC, FUTECH, and CX Strategy Summit, the company operates with 51-100 employees and continues to invest in agentic AI productization.

Name

Rezo.ai

Legal name

Corrz Techno Solutions Private Limited

Website

https://rezo.ai

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

51–100 employees

Short description

Rezo.ai (Corrz Techno Solutions Private Limited) is an India-based enterprise SaaS vendor offering an Agentic AI customer experience platform that automates omnichannel support, sales, and marketing for 20+ enterprise customers across BFSI, automobile, telecom, consumer durables, and gold loans.

Ownership category

akta.pro rank

Product category

Customer Experience (CX) Automation Software

NAICS

Software Publishers (5132), Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Customer Service, Support & Contact Center CRM (HDAEAFAC)

akta.pro secondary industries

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Customer Experience (CX) & Digital Experience (BPAHAEAC)

Keywords

• Conversational AI platform
• Contact center automation
• Customer experience AI
• Speech analytics software
• Enterprise CX platform

Headquarters

HQ city

Noida

HQ country

India

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Subscription: The company provides Services through a 'software as a service' (SaaS) model wherein the Company Platform is integrated to the customer's online platform including website, mobile application platform, and/or social media channels. Services are detailed under Service Orders executed between the parties with commercial terms including integration of services, provision of services, use of the Company Platform, and payment of Service Fee.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels9 records

Core offering

Rezo.ai sells a Unified CX Agentic AI Platform that automates omnichannel customer support, sales, and marketing operations for enterprises. The platform combines AI Engagement Automation, CX Analytics and Insights, Real-Time AI Assistance, and Autonomous Agents, delivered as a SaaS subscription that integrates with customer websites, mobile apps, and social channels. It is used by enterprises in BFSI, automobile, telecom, consumer durables, NBFC, healthcare, and logistics to handle inbound/outbound voice and chat interactions in 30+ languages.

Product overview

Rezo.ai offers a unified Agentic AI CX Platform for Enterprises that combines four core modules—AI Engagement Automation, CX Analytics and Insights, Real-Time AI Assistance, and Agentic AI Agents for Hyper-personalized Interactions—built on platform infrastructure including Autonomous Agents, RPA, and an Intelligent Routing Engine. The technology stack is powered by an NLP Framework, ML Models & LLMs, Enterprise-grade CCI Integrations, and Cloud Infrastructure with Microservice Architecture. The platform delivers omnichannel customer experience automation across voice, chat, email, and social channels, supporting customer service, sales, and marketing operations for enterprises in BFSI, automobile, telecom, consumer durables, and NBFC industries.

Differentiator

Problem solved

Functional benefit

Products and services

• Unified CX Agentic AI Platform Unified omnichannel Agentic AI customer experience platform for enterprises that delivers automated, integrated customer experiences across voice, chat, email, and social channels through autonomous AI agents. Targets large enterprises across BFSI, automobile, telecom, consumer durables, NBFC, healthcare, and logistics sectors.
• AI Engagement Automation Module that delivers contextual, omnichannel customer support in 30+ languages using advanced AI voice agents and intelligent automation, enabling proactive customer engagement and autonomous query resolution. For enterprise CX and contact center teams.
• CX Analytics and Insights Analytics module providing a 360-degree view of every customer interaction with speech analytics, emotion detection, sentiment analysis, and AI-driven QA automation. For enterprise CX, quality, and compliance teams.
• Real Time AI Assistance Real-time agent-assist module that surfaces knowledge base content, next-best-action recommendations, AI-powered upsell and cross-sell suggestions, and proactive alerts to human agents during live customer interactions. For enterprise contact center agents and supervisors.
• Customer Support Solutions Suite of AI-powered customer support capabilities including Complaint Management, FAQ Resolution, Appointment Booking, and Order & Request Tracking. For enterprise customer service and contact center operations.
• Sales & Marketing Solutions Suite of AI-powered sales and marketing capabilities including Lead Qualification with smart scoring, Reactivation Calls, Follow-up Calls, and Service Marketing calls. For enterprise sales, marketing, and revenue operations teams.

Quantifiable outcome

• 60% reduction in operational costs (Maruti Suzuki case study)
• +17 more outcomes

Named customers27 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability13 records

Feature11 records

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Yellow.ai: India-based conversational AI and customer experience automation platform serving enterprise CX use cases across voice and chat. Closest direct competitor to Rezo.ai with similar enterprise GTM, omnichannel AI agents, and large Indian enterprise customer base.
• Observe.AI: AI-powered contact center intelligence platform offering conversation intelligence, agent assist, speech analytics, and quality assurance. Closely comparable on speech analytics, real-time agent assistance, and CX outcomes for BPO/enterprise contact centers.
• Kore.ai: Enterprise conversational AI and agent platform with no-code bots, voice/chat agents, and contact-center AI use cases. Comparable product overlap (LLM-powered agents, CX automation) and overlap in enterprise buyer profile across BFSI and telecom.
• Haptik: Conversational AI platform acquired by Reliance Jio, focused on enterprise customer support, sales assistants, and CX automation. Directly comparable on product (chatbots/voicebots/agent assist), vertical focus (BFSI, ecommerce, telecom), and India enterprise go-to-market.
• Avaamo: Enterprise conversational AI platform focused on vertical-specific virtual assistants for banking, insurance, and healthcare. Comparable on LLM-driven conversational agents, vertical specialization, and integration with enterprise systems.
• Uniphore: Conversational AI and automation platform for the enterprise, focused on contact center AI, agent assist, and conversation analytics. Closely comparable on product capabilities, enterprise GTM, and BFSI/automotive/retail verticals.

Broad incumbents

• Five9: Cloud contact center as a service provider adding AI agent and generative AI capabilities. Overlaps with Rezo in AI-powered contact center automation, voicebots, and real-time agent assist for large enterprise customers.
• NICE Ltd. Enterprise software vendor for customer engagement, workforce engagement, and compliance with strong AI/analytics stack (NICE Enlighten). Overlaps with Rezo in CX analytics, speech analytics, and agent-assist use cases for enterprise contact centers.
• Genesys: Global cloud contact center and customer experience platform with extensive enterprise installed base. Competes with Rezo at the high end via Genesys Cloud CX and AI experience features, but as part of a much broader portfolio rather than a focused agentic-AI niche player.
• Verint: Customer engagement and contact center vendor with AI-driven analytics, bots, and quality automation. Comparable on CX analytics, automation, and workforce engagement use cases but as a broad incumbent across multiple verticals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/rezoai
• LinkedInlinkedin.com/company/rezo-ai
• Xx.com/rezoai

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds2 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rezo.ai