Name

Tollanis Solutions

Legal name

Tollanis Solutions Inc.

Website

https://tollanis.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Deerfield Beach

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Digital Transformation Consulting Services: Consulting engagements for digital transformation, including strategy, implementation, and change management services.
2. Managed IT Services: Ongoing managed IT services providing proactive, tailored tech support for small businesses and enterprises.
3. Contact Center Solutions: Contact center platform and services including TC2 platform, implementation, and operational support.
4. Healthcare Credentialing Services: Credentialing support services including primary source verification, real-time monitoring, and compliance management.
5. Partner Implementation Services: Implementation and consulting services around Monday.com, Zendesk, RingCentral, and Smartsheet platforms.
6. AI Products (GALE): AI voice and chat assistant solutions for enterprise automation and customer experience.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Tollanis Solutions provides managed IT services and digital transformation consulting to small businesses and enterprises, paired with proprietary AI-powered products including GALE (a generative AI voice/chat assistant), TC2 (an omnichannel contact center platform), and Tenago (a unified AI travel platform). The firm's delivery is guided by its Synergist Framework methodology spanning diagnosis, integration, development, transformation, and cybersecurity, and it offers specialized Healthcare Credentialing services with primary source verification and compliance support.

Product overview

Tollanis Solutions offers an integrated portfolio of AI-powered products designed for enterprise digital transformation. The core offerings include GALE (Generative AI Voice Assistant for leads and engagement), TC2 (Tollanis Contact Center - an omnichannel contact center platform), and Tenago (a unified AI travel platform). These products work together to streamline customer engagement, automate contact center operations, and optimize travel business processes. Tollanis pairs these products with implementation, customization, and consulting services, leveraging a proprietary Synergist Framework for delivery. The company operates as both a product vendor and digital transformation consultancy.

Differentiator

Problem solved

Functional benefit

Brands

• GALE: Generative AI voice and conversation agent designed for 24/7 multilingual support, transforming contact center operations by reducing wait times, automating routine queries, and delivering personalized interactions.
• TC2
• Tenago
• Synergist Framework
• Tollanis Diagnose
• Tollanis Connect
• Tollanis Develop
• Tollanis Transform
• Tollanis Secure

Products and services

• Managed IT Services End-to-end managed IT services providing proactive, tailored technology support for small businesses and enterprises, including infrastructure protection, optimization, and ongoing management.
• Contact Center Solutions Service offering delivering intelligent contact center solutions with real-time adaptation, encompassing tooling, implementation, and operational support to drive smarter customer engagement.
• Healthcare Credentialing End-to-end healthcare credentialing service offering primary source verification, real-time monitoring, and compliance management to secure, streamline, and simplify credentialing for healthcare providers and staffing firms.
• Travel Technology Solutions Service offering of intelligent, scalable digital tools and platforms empowering travel businesses across B2B, B2C, and B2B2C operations with booking automation and supplier data sync.
• GALE - Generative AI for Leads and Engagement A generative AI voice and chat agent designed for 24/7 multilingual support, automating routine queries, reducing wait times, and delivering personalized interactions for lead generation and customer engagement. Targeted at enterprise contact centers.
• TC2 - Tollanis Contact Center A fully customizable, omnichannel contact center platform enhancing every customer touchpoint with AI-powered automation, real-time analytics, and unified workflows across voice, chat, and email channels.
• Tenago - Single Platform for Travel A unified AI travel platform automating bookings, syncing supplier data in real time, and personalizing itineraries for B2B, B2C, and B2B2C travel operations. Targeted at airlines, hospitality providers, cruises, agencies, and rental operators.

Quantifiable outcome

• $917K+ recovered when Peak's call volume dropped 22.6%
• +6 more outcomes

Named customers8 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability12 records

Feature9 records

Partnerships

Four partnerships are on record, tiered core.

• Monday.comcoreChannel Partner/ Reseller/ DistributorCertified Monday.com partner offering implementation, configuration, and customization services. Tollanis helps organizations manage projects, teams, and workflows with total clarity through the Monday.com platform.
• ZendeskcoreChannel Partner/ Reseller/ DistributorTollanis is a Zendesk partner for customer success, delivering support experiences that build lasting loyalty across every channel through seamless implementation and optimization services.
• RingCentralcoreChannel Partner/ Reseller/ DistributorRingCentral partner providing AI-powered communication solutions. Tollanis helps businesses revolutionize communication with AI-driven tools that make every interaction smarter.
• SmartsheetcoreChannel Partner/ Reseller/ DistributorCertified Smartsheet partner helping teams collaborate and manage work effectively. Specializes in implementing and customizing Smartsheet to align with unique business needs, streamlining work and automating workflows.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Avtex: Avtex is a mid-sized customer experience and contact center solutions provider offering managed services, Genesys/Amazon Connect implementations, and digital transformation consulting—closely overlapping with Tollanis's TC2 contact center and managed IT service lines.
• Slalom: Slalom is a mid-to-large digital transformation and technology consulting firm with comparable practice areas in cloud, customer experience, and AI—closely paralleling Tollanis's Synergist Framework consulting offerings and SMB-to-enterprise target market.
• Endava: Endava is a mid-sized IT services and digital transformation firm with global delivery centers in nearshore/offshore geographies—similar in scale, global delivery model, and service portfolio to Tollanis.
• Symplr: Symplr is a healthcare-focused credentialing, provider data, and compliance SaaS vendor—the most directly comparable specialist competitor to Tollanis's Healthcare Credentialing Services line within healthcare vertical.

Broad incumbents

• TTEC Holdings: TTEC is a global customer experience and contact center BPO/technology vendor with AI-enabled CX solutions and digital consulting, directly overlapping with TC2, GALE, and Tollanis's contact center services business at much larger scale.
• Concentrix: Concentrix is a large global customer experience and digital services firm offering contact center operations, AI-powered CX, and technology services—analogous to Tollanis's TC2 contact center and AI-driven customer engagement offerings.
• Five9: Five9 is a leading cloud contact center-as-a-service vendor whose platform competes with Tollanis's TC2 product, while Five9's partner ecosystem for implementation services parallels Tollanis's partner-delivery model.
• Talkdesk: Talkdesk is a cloud contact center AI vendor whose CX platform and vertical AI agents overlap with GALE and TC2 capabilities, and whose partner implementation channel resembles Tollanis's GTM.
• Globant: Globant is a large digital transformation and AI services firm serving enterprise and mid-market clients, comparable to Tollanis's broader digital transformation and managed IT services at significantly greater scale.
• 8x8: 8x8 is a cloud communications and contact center platform vendor whose XCaaS offering competes with Tollanis's TC2 platform, and whose AI-powered customer engagement overlaps with GALE.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/tollanis
• Facebookfacebook.com/tollanis
• LinkedInlinkedin.com/company/tollanis

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tollanis Solutions