Emmi Solutions

What Emmi Solutions does

Emmi Solutions is a healthcare communications and patient engagement company founded in 2002 and headquartered in Chicago, now operating as a wholly-owned subsidiary of Wolters Kluwer N.V. within the UpToDate Enterprise suite under Wolters Kluwer's Health division. The company delivers a patient engagement platform — branded UpToDate Patient Engagement — that combines evidence-based health education (multimedia programs, videos, leaflets in up to 19 languages) with automated outreach campaigns, including award-winning empathetic Interactive Voice Response (IVR). Its product surface spans four functional modules (Engage, Outreach, Journeys, Educate) plus two portals (EmmiManager for healthcare organizations and My-Emmi for patients), and the platform is positioned for integration into EHR and clinical workflows via UpToDate Connect and the UpToDate Digital Architect.

The underlying technology is anchored to Wolters Kluwer's UpToDate clinical content ecosystem, trusted by clinicians for over 30 years, with KLAS ranking Emmi #1 in patient driven care management and patient education and Frost & Sullivan recognizing its IVR and patient engagement innovations. The platform has expanded into AI-assisted clinical decision support via UpToDate Expert AI, a generative-AI conversational capability layered onto the UpToDate portfolio. Emmi is sold exclusively to enterprise healthcare customers — hospitals, health systems, ambulatory and long-term care facilities, and ACOs — through quote-based annual subscription contracts distributed by Wolters Kluwer's global enterprise sales organization.

Commercially, Emmi operates an enterprise field-sales GTM with no public pricing, generates subscription revenue at the Wolters Kluwer Health division level (specific subsidiary revenue is not disclosed), and employs 51–100 people. Named customers include UAB, MetroHealth System, and Memorial Hospital of Gulfport, with case-study outcomes such as a 75% reduction in colonoscopy and endoscopy cancellation rates at UAB. The company is no longer independently venture-backed or PE-owned; its strategic trajectory is fully aligned with Wolters Kluwer's broader Health-segment portfolio.

Name

Emmi Solutions

Legal name

Wolters Kluwer N.V.

Website

https://emmisolutions.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

51–100 employees

Short description

Emmi Solutions, a Wolters Kluwer subsidiary, provides an enterprise patient engagement platform that delivers evidence-based multimedia health education, automated IVR outreach, and multilingual content to hospitals, clinics, long-term care facilities, and ACOs.

Ownership category

akta.pro rank

Product category

Patient Engagement Software

NAICS

Educational Support Services (611710)

SIC

Services-Health Services (8000), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

akta.pro secondary industry

Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)

Keywords

• Patient engagement platform
• Healthcare communications software
• Patient education content
• Care management solutions
• Automated outreach campaigns

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Enterprise Subscription: Subscription-based licensing model targeting healthcare organizations including hospitals, clinics, long-term care facilities, and ACOs. The platform is offered as part of the UpToDate Enterprise suite with annual subscription terms.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Emmi Solutions provides a patient engagement platform that delivers evidence-based health education through interactive multimedia programs, automated outreach (IVR, email, SMS, web), and EHR-integrated workflows. The platform is designed for hospitals, health systems, clinics, and accountable care organizations to engage patients across the care continuum, reduce readmissions, and improve clinical outcomes.

Product overview

Emmi Solutions (part of Wolters Kluwer's UpToDate portfolio) is a unified patient engagement platform combining evidence-based health education with automated outreach capabilities. The core offering includes UpToDate Patient Engagement, which integrates four key modules: UpToDate Engage (interactive multimedia programs), UpToDate Outreach (IVR campaigns), UpToDate Journeys (automated coaching), and UpToDate Educate (video and leaflet content library in 19 languages). Patient-facing portals include Emmi Manager (for healthcare organizations) and My Emmi (for patients). The platform extends the broader UpToDate clinical decision support ecosystem, including UpToDate Lexidrug for drug information and UpToDate Expert AI for conversational AI assistance.

Differentiator

Problem solved

Functional benefit

Brands

• UpToDate Patient Engagement: Comprehensive patient engagement platform by Wolters Kluwer that incorporates Emmi Solutions for delivering evidence-based health education, automated outreach, and multimedia patient engagement programs.
• UpToDate Engage
• UpToDate Outreach
• UpToDate Journeys
• UpToDate Educate

Products and services

• UpToDate Patient Engagement

Quantifiable outcome

• UAB lowered colonoscopy and endoscopy cancellation rates by 75%
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature5 records

Partnerships

One partnership is on record.

• Wolters KluwerparentOthersEmmi Solutions operates as part of Wolters Kluwer's Health division, specifically within the UpToDate Enterprise suite. Wolters Kluwer is a global leader in information solutions, software, and services for professionals in healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Emerging players

• MedBridge: MedBridge provides patient and provider education and engagement solutions, particularly in rehabilitation and chronic condition management, intersecting with Emmi's patient education modules in adjacent use cases.

Direct peers

• Krames (Staywell): Krames, part of Staywell, provides patient education content, customizable health information, and engagement tools to hospitals and health systems, directly competing with Emmi's evidence-based education and outreach platform.
• CipherHealth: CipherHealth offers automated patient outreach, rounding, and care transition solutions for hospitals and health systems, competing with Emmi's IVR outreach and care gap closure capabilities.
• PatientPoint: PatientPoint delivers patient engagement at the point of care through digital waiting room screens, exam room tablets, and interactive patient education, overlapping with Emmi's health education content delivery.
• Get Well: Get Well (formerly GetWellNetwork) is a direct competitor offering a patient engagement platform with interactive care plans, patient education, and automated outreach for hospitals and health systems, overlapping significantly with Emmi's core offerings.
• Healthwise: Healthwise is a nonprofit that develops evidence-based patient education content and tools, directly competing with Emmi's evidence-based health education library and patient-facing engagement programs.
• Luma Health: Luma Health provides a patient engagement platform with automated outreach, appointment reminders, and care coordination messaging, directly competing with Emmi's automated outreach and reminder features.
• Phreesia: Phreesia provides patient intake, engagement, and activation solutions to healthcare organizations, with mobile-driven outreach and education capabilities that compete directly with Emmi's automated patient outreach and education modules.

Broad incumbents

• Press Ganey: Press Ganey is a large incumbent in patient experience measurement and healthcare improvement, with adjacent offerings in patient engagement that overlap with portions of Emmi's value-based care messaging capabilities.
• NRC Health: NRC Health (formerly National Research Corporation) is a broad healthcare consumer and patient experience insights company with engagement solutions targeting health systems, partially overlapping with Emmi's enterprise patient engagement offerings.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@WoltersKluwerComms
• Facebookfacebook.com/emmisolutions
• LinkedInlinkedin.com/company/emmi-solutions
• Instagraminstagram.com/_wolterskluwer
• Xx.com/EmmiSolutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Emmi Solutions