Convey

What Convey does

Convey (formerly Message Broadcast, founded 1998) is a private software company headquartered in Denver, Colorado, that operates a customer engagement operating system purpose-built for utilities and regulated industries. The company serves 250+ customers including 80% of the top 25 US utility companies and 20 of the top 25 investor-owned utilities, reaching over 150 million end customers. Its customer base spans enterprise IOUs, municipal utilities, and cooperatives as primary segments, with secondary expansion into finance, healthcare, insurance, telecommunications, and the public sector.

The platform is anchored by ConveyIQ, an engagement operating system launched in April 2026 that acts as an adaptive intelligence layer between core utility systems (CIS, OMS, billing, CRM) and end customers. ConveyIQ continuously ingests operational signals including outage events, billing activity, AMI data, and weather, and maintains a persistent Journey State for each customer to drive next-best-action decisioning across SMS, voice, email, push, and RCS channels. The product portfolio includes EONS for emergency outage notifications, REACH for omnichannel communications, Conversations for AI-powered two-way messaging, BillWise AI for bill intelligence, mobileRIGHT for TCPA compliance, TEXTBLUE for Text-to-911, HVCA for high-volume call center operations handling up to 150,000 calls per hour, ENFORCE for automated compliance management, and Powerley-acquired energy analytics.

Convey generates revenue primarily through enterprise software subscriptions sold on annual contracts, with pricing customized by customer count, message volume, channels, and integration complexity. Supplementary revenue comes from professional services for implementation and integration, plus partner licensing through ISVs and system integrators that embed Convey's API into Salesforce, ServiceNow, and SAP environments. The go-to-motion combines enterprise field sales targeting Fortune 100 utilities, inside sales for mid-market inquiries, a self-serve Convey Essentials tier for municipal utilities, and a formal partner program for ISVs, SIs, and referral agents. Embedded regulatory compliance (TCPA, HIPAA, FINRA, GDPR, FTC DNC) and deep integration with utility core systems constitute the company's primary competitive moat.

Name

Convey

Legal name

Convey, LLC

Website

https://www.goconvey.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

101–250 employees

Short description

Convey is a customer engagement operating system serving utilities and regulated industries with AI-powered communication, journey orchestration, and compliance-embedded workflows. The ConveyIQ platform serves 20 of the top 25 US investor-owned utilities, reaching 150M+ customers across 250+ enterprise accounts.

Ownership category

akta.pro rank

Product category

Customer Engagement Software

NAICS

Custom Computer Programming Services (541511), Telephone Call Centers (56142)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Technical & Product Support (Tier 0–2, Troubleshooting) (BPAAABAF)

akta.pro secondary industry

Billing, Payments & Account Administration Centers (BPAAAAAF)

Keywords

• Customer engagement software
• Utility communications platform
• Outage notification system
• Regulated industry messaging
• Omni-channel compliance workflows

Headquarters

HQ city

Newport Beach

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Platform Subscription: Convey generates revenue primarily through software platform subscriptions for their engagement operating system (ConveyIQ). The platform is sold to utilities and regulated industries on an annual contract basis with pricing based on usage volumes and customer count.
2. Professional Services: Implementation and integration services to deploy Convey's solutions within existing utility infrastructure. The company integrates with CIS, CRM, billing, payment, outage management, contact center, and other enterprise systems.
3. Partner Licensing: Revenue from Independent Software Vendors (ISVs) and System Integrators who embed Convey's capabilities through API integration for licensing or embedding fees.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Convey sells a customer engagement operating system (ConveyIQ) and a portfolio of specialized products for utilities and regulated industries. The platform unifies outbound and inbound communications across SMS, voice, email, push, and RCS, orchestrates customer journeys in real time, activates analytics, and connects to core systems (CIS, OMS, billing, CRM, GIS) while embedding regulatory compliance (TCPA, HIPAA, FINRA, GDPR, FTC DNC). Standalone products include EONS for outage notifications, REACH for omnichannel outreach, Conversations for AI-powered two-way messaging, BillWise AI for bill intelligence, mobileRIGHT for consent management, TEXTBLUE for text-to-911, ENFORCE for compliance management, HVCA for high-volume call center, SubTrac for field crew operations, and ESS for enterprise scheduling.

Product overview

Convey is a customer engagement operating system built specifically for utilities and regulated industries. The core platform is ConveyIQ, which serves as an engagement layer that unifies customer communications, orchestrates journeys, activates analytics, and connects core systems. The product portfolio includes specialized communication products: EONS for emergency and outage notifications, REACH for omnichannel communications, Conversations for AI-powered chatbots and virtual assistants, TEXTBLUE for text-to-911 emergency services, ENFORCE for automated compliance management, and HVCA for high-volume call center solutions. Additional products include BillWise AI for bill intelligence, mobileRIGHT for TCPA compliance, Aerialink for long code messaging, SubTrac for field operations, Digital Wallet Card for utilities, and ESS for enterprise scheduling. The company rebranded from Message Broadcast in May 2025 and acquired Powerley in October 2025.

Differentiator

Problem solved

Functional benefit

Products and services

• ConveyIQ The engagement operating system for utilities and regulated industries that unifies customer communications, orchestrates journeys, activates analytics, and connects core systems to deliver intelligent, compliant experiences at scale.
• EONS Emergency and outage notifications system for the enterprise, handling enterprise-wide emergency communications across all channels for utility and regulated-industry customers.
• REACH Proactive and critical-moment communications platform for omnichannel customer engagement across SMS, email, voice, and digital channels.
• Conversations AI-powered two-way messaging platform with virtual assistants, chatbots, and agents for customer self-service and engagement.
• mobileRIGHT Preference management and contact accuracy solution ensuring TCPA compliance for customer communications.
• TEXTBLUE Text-to-911 emergency response solution for enabling text-based emergency communications for public safety.
• ENFORCE Automated compliance management solution that streamlines regulatory requirements and risk frameworks for regulated industries.
• BillWise AI AI-powered bill intelligence solution that reduces calls and improves customer experience with proactive, personalized bill insights.
• Aerialink 10-digit long code messaging solution providing text messaging capabilities for customer communications.
• HVCA High-volume call center solution with inbound voice and call routing capabilities handling up to 150,000 calls per hour.
• SubTrac Field crew management and operational visibility solution for utility operations.
• ESS Enterprise smart scheduling solution for optimizing appointment and resource management.
• Digital Wallet Card for Utilities Digital wallet card solution for utilities enabling mobile-based customer interactions and payment capabilities.

Quantifiable outcome

• 80% reduction in inbound call center volume for some utility deployments
• +7 more outcomes

Named customers16 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability8 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered core and supporting.

• PowerleycoreStrategic or Co-development Partner · 30 October 2025Convey acquired Powerley as part of its strategy to enhance customer engagement and energy analytics for utilities. The acquisition combines Convey's expertise in large-scale, compliant communication with Powerley's advanced energy analytics capabilities.
• Con EdisoncoreStrategic or Co-development PartnerStrategic partnership where Con Edison uses Convey's technology platform for outage communications. During extreme winter storms in early 2026, Con Edison leveraged Convey's technology to deliver nearly 400,000 communications, achieving 92% customer satisfaction.
• Hawaiian ElectriccoreStrategic or Co-development PartnerPartnership to modernize emergency communications and deliver reliable, high-scale outreach across the Hawaiian islands. Hawaiian Electric serves 95% of Hawaii's 1.4 million residents.
• CenterPoint EnergycoreStrategic or Co-development PartnerExpanded strategic relationship to transform customer communications, especially during times of extreme weather. CenterPoint Energy is a leading utility company.
• LG&E and KU (Louisville Gas and Electric and Kentucky Utilities)coreStrategic or Co-development PartnerPartnership to build a storm-ready communication strategy and scale proactive engagement for utilities serving large, diverse service territories.
• DTE EnergycoreStrategic or Co-development PartnerDTE Energy partnered with Convey to deploy BillWise AI, eliminating bill surprises and increasing call center efficiency for DTE's 2.3 million electric customers across Michigan.
• IntradosupportingTechnology or IntegrationConvey and Intrado partnership helping cities like Columbus, Ohio modernize emergency communications with Video-to-911 and real-time Text-to-911 Translation, removing language and accessibility barriers.
• SalesforcesupportingTechnology or IntegrationSystem Integrators can embed Convey's messaging automation within Salesforce workflows, enabling seamless customer engagement within existing CRM operations.
• ServiceNowsupportingTechnology or IntegrationSystem Integrators can integrate Convey into ServiceNow platforms through widgets or adjacent UIs, enabling seamless messaging automation within enterprise workflows.
• SAPsupportingTechnology or IntegrationSystem Integrators can embed Convey within SAP systems, enabling enterprise utilities to leverage Convey's communications capabilities within existing ERP infrastructure.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• NICE inContact: NICE provides enterprise contact center, CX analytics, and workforce engagement solutions that overlap with Convey's contact center and journey orchestration offerings.
• Twilio: Twilio provides the underlying messaging APIs (SMS, voice, RCS) that Convey builds on, and increasingly offers higher-level engagement products that compete with ConveyIQ.
• Sinch: Sinch is a global messaging and communications platform-as-a-service provider, supplying messaging infrastructure and increasingly higher-level engagement tools that intersect with Convey's stack.
• Salesforce Marketing Cloud: Salesforce's Marketing Cloud and broader CRM platform serve utility and regulated-industry customers with journey orchestration, messaging, and integration capabilities that compete with ConveyIQ.

Direct peers

• Five9: Five9 provides cloud contact center software with utility and regulated-industry customers, competing directly with Convey's HVCA high-volume call center solution.
• mPulse Mobile: mPulse Mobile provides mobile engagement solutions for healthcare and utility clients, overlapping directly with Convey's regulated-industry communications focus and omnichannel journey orchestration.
• Genesys: Genesys offers cloud contact center and customer experience orchestration that competes with Convey's HVCA product and journey orchestration layer for utility and enterprise CX buyers.

Emerging players

• MessageBird (Bird): Bird offers an omnichannel communications platform with workflow automation that overlaps with Convey's REACH and ConveyIQ products for mid-market and enterprise buyers.
• Upland Software: Upland provides customer engagement and experience software, with utility-adjacent products (e.g., RightAnswers, Panviva) that partially overlap Convey's regulated-industry workflow focus.
• LivePerson: LivePerson provides conversational AI and messaging platforms for enterprise customer engagement, comparable to Convey's AI-powered Conversations product and journey orchestration for regulated industries.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Go_Convey
• LinkedInlinkedin.com/company/messagebroadcast

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A5 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Convey