Copier Fax Business

What Copier Fax Business does

CFBT (formerly Copier Fax Business Technologies) is a family-owned office technology provider founded in 1990 and headquartered in Tonawanda, New York, with regional offices in Rochester and Binghamton. The company serves businesses across Western New York with an integrated portfolio spanning office hardware, proprietary software, managed IT and print services, and document management solutions. Its customer base spans eight verticals including corporate, healthcare, education, legal, manufacturing, non-profit, government, and restaurant/entertainment segments.

The company's core hardware offerings include multifunctional printers, desktop printers, wide-format devices, and production/industrial printing systems (digital press, high-speed inkjet, decorative embellishment, digital label and packaging). Its software layer is anchored by the Documentelligence™ brand, which encompasses workflow automation, cost accounting, conversion, security, Fax2Mail, and an expanding suite of AI-adjacent tools including a virtual receptionist, an AI assistant ("Alice"), and a robotic document handler. The company also offers video security and voice/phone solutions, completing a "smart office" ecosystem, plus safety/compliance hardware such as thermal cameras.

CFBT operates a sales-led, quote-based business model with no publicly disclosed pricing. Revenue derives from four streams: hardware sales, software licensing and subscriptions, managed services, and professional services. Distribution is regional and direct, supported by offices in three New York locations, sports-team partnerships with the Buffalo Bills, Buffalo Sabres, and University at Buffalo for brand visibility, and self-service customer portals for supply ordering, meter readings, and service requests. The company is led by CEO and co-founder Andrea Scibetta.

Name

Copier Fax Business

Legal name

CFBT

Website

https://copierfaxbt.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

CFBT (formerly Copier Fax Business Technologies) is a family-owned Western New York office technology provider, founded in 1990 and headquartered in Tonawanda, selling hardware, proprietary Documentelligence™ software, managed IT and print services, and document management to corporate, healthcare, education, legal, manufacturing, government, and other regional businesses.

Ownership category

akta.pro rank

Product category

Office Technology Solutions

NAICS

Office Machinery and Equipment Rental and Leasing (532420), Computer Systems Design and Related Services (54151), Software Publishers (513210)

SIC

Computer & Office Equipment (3570), Services-Computer Programming, Data Processing, Etc. (7370), Services-Miscellaneous Equipment Rental & Leasing (7350)

akta.pro primary industry

Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM)

akta.pro secondary industries

Printing & Document Infrastructure (MFP fleets, Print Servers, Managed Print) (EDAEAHAL), Workplace Technology & Smart Office Support (Room Booking Systems, IT/AV Liaison) (IMAIALAK)

Keywords

• Office technology solutions
• Managed print services
• Document management services
• Multifunctional printers
• Managed IT services

Headquarters

HQ city

Buffalo

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales: Sale of office equipment including multifunctional printers, desktop printers, wide format printers, production and industrial printing devices, and finishing solutions.
2. Software Licensing and Subscriptions: Documentelligence™ software solutions including workflow automation, cost accounting, conversion software, security software, and fax2mail services.
3. Managed Services: Managed IT solutions and managed print services providing ongoing technology management, proactive monitoring, and support.
4. Professional Services: Backfile scanning, document destruction services, document management solutions, and implementation services.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

CFBT sells and services integrated office technology for businesses across Western New York, combining hardware (multifunctional, desktop, wide format, and production/industrial printers, finishing equipment, video security cameras, and phone systems) with proprietary Documentelligence™ software (workflow automation, cost accounting, document conversion, security, and Fax2Mail) and recurring managed and professional services (managed print, managed IT, document management, backfile scanning, and document destruction). The portfolio is delivered as a unified "smart office" ecosystem tailored to industries such as corporate, healthcare, education, government, legal, manufacturing, non-profit, and hospitality.

Product overview

CFBT (formerly Copier Fax Business Technologies) is a premier office technology provider offering a comprehensive portfolio of hardware, software, IT services, and document management solutions. The core hardware offerings include multifunctional printers, desktop printers, wide format printers, and production/industrial printing systems (digital press, high-speed inkjet, decorative embellishment, and digital label & packaging). The software portfolio centers around the Documentelligence™ brand, which provides workflow automation, cost accounting, conversion software, security software, and the Fax2Mail digital fax solution. The company also offers specialized Documentelligence™ products including thermal cameras, virtual receptionist, robot, Alice AI assistant, TEEM management tool, and Workplace Hub™. Additional offerings include video security solutions with cameras and professional software, voice/phone solutions, and managed services spanning IT, print management, document management, backfile scanning, and secure document destruction. The portfolio is delivered as an integrated 'smart office' ecosystem where hardware and software solutions work together, with specialized solutions tailored by industry (corporate, healthcare, education, government, legal, manufacturing, non-profit, restaurant and entertainment).

Differentiator

Problem solved

Functional benefit

Products and services

• Multifunctional Printers All-in-one devices combining copier, printer, and scanner functionality for business document needs, sold to Western New York offices and enterprises through CFBT's direct sales team.
• Desktop Printers Compact printers designed for individual or small team use in office environments, sold as part of CFBT's hardware lineup.
• Wide Format Printer Large-format printing devices for posters, banners, blueprints, and other oversized documents, serving CFBT's regional business customers.
• Production and Industrial Printing High-volume printing solutions including digital press, decorative embellishment, digital label and packaging, and high-speed inkjet systems for industrial and production-scale customers.
• Finishing Solutions Post-printing finishing equipment such as binding, folding, cutting, and laminating systems, provided through CFBT's partner ambind.com.
• Video Security Solutions Indoor and outdoor security cameras with professional monitoring software accessible from anywhere, sold to CFBT's business customers.
• Voice Solutions Modern phone system solutions provided through Documentelligence™ to increase productivity for office customers.
• Managed IT Solutions Proactive managed IT services to minimize problems, reduce threats, and maintain network security for Western New York businesses.
• Managed Print Services Outsourced print management services for optimizing printing infrastructure, reducing costs, and providing ongoing supply and service management.
• Document Management Comprehensive document digitization and management services for protecting and organizing files, sold to CFBT's regional business customers.
• Backfile Scanning Digitization service for converting paper documents to digital format for archival and accessibility.
• Document Destruction Services Secure document shredding and disposal services for confidential material handling, sold to CFBT's regional business customers.
• Clean Planet Program Recycling program for responsible disposal and recycling of office equipment and supplies, offered to CFBT's customer base.

Named customers3 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Three partnerships are on record, tiered core.

• Buffalo BillscoreGTM or Marketing PartnerCFBT is the Official Office Technology Partner of the Buffalo Bills NFL team. This partnership provides brand visibility and marketing association with a major professional sports franchise in the Western New York region.
• Buffalo SabrescoreGTM or Marketing PartnerCFBT is the Official Office Technology Partner of the Buffalo Sabres NHL team. This partnership provides brand visibility and marketing association with a major professional hockey franchise in the Western New York region.
• University at Buffalo (UB Bulls)coreGTM or Marketing PartnerCFBT is the Official Office Technology Partner of the University at Buffalo (UB Bulls). This partnership provides brand visibility and marketing association with the major university in the Western New York region.

Scale indicators3 records

Recent moves1 record

Expansion highlights5 records

Broad incumbents

• Xerox: Global office technology giant offering multifunction printers, managed print services, and document workflow software. Competes with CFBT in the MPS and document management space but at vastly greater scale and with a national/international footprint.
• Toshiba Business Solutions: Provider of multifunction printers, managed print services, and document solutions. Operates through a dealer network similar to CFBT's local-sales model, serving overlapping enterprise verticals.
• Sharp Electronics Corporation: Manufacturer and seller of multifunction printers and office technology solutions. Comparable to CFBT in core MFP hardware offering and dealer-led distribution model.
• Ricoh USA: Major provider of multifunction printers, managed print services, and document/workflow solutions. Directly comparable to CFBT in product mix and customer segments, with national service reach versus CFBT's regional focus.
• Konica Minolta Business Solutions: Provider of office printing hardware, managed print services, and document management software. Overlaps directly with CFBT's hardware, software, and managed services portfolio across the same customer verticals.
• HP (HP Inc.): Global leader in printing and personal systems. HP's managed print services and A3/A4 multifunction device lines directly compete with CFBT's core hardware business, with substantially greater scale and channel reach.
• Canon USA: Major manufacturer of office imaging hardware including multifunction printers and production print devices. Competes with CFBT's hardware lineup through direct sales and authorized dealer channels.

Direct peers

• Gordon Flesch Company: Family-owned office technology and managed print services company in the Midwest. Highly comparable to CFBT in family-owned structure, regional focus, hardware + software + managed services mix, and mid-market customer base.
• Blue Technologies: Ohio-based office technology and document management provider offering managed print, IT services, and document solutions. Similar mid-sized, regional profile to CFBT with overlapping product portfolio and verticals.
• Marco Technologies: Midwest-based managed print services and office technology provider. Closely comparable to CFBT as a regional MPS + IT services + document management company with multi-office presence and similar customer verticals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/CopierFaxBT
• Facebookfacebook.com/copierfaxbtbuffalo

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Copier Fax Business