What Goliath Technologies does

Goliath Technologies is a privately held end-user computing (EUC) observability and troubleshooting software vendor headquartered in Berwyn, Pennsylvania (Philadelphia metro), founded in 2010 and operating with 11-50 employees. The company's flagship product, Goliath Performance Monitor, provides proactive monitoring and root cause isolation across virtual desktop infrastructure (Citrix XenApp/XenDesktop/XenServer, Omnissa Horizon, VMware vSphere), cloud environments (Microsoft Azure/AVD, Amazon AWS EC2/WorkSpaces, Google ChromeOS), and healthcare EHR systems (Oracle Health/Cerner, Epic, MEDITECH). Purpose-built modules combine application-level metrics, end-user experience data, and underlying delivery infrastructure into a single console, with a 33-stage logon analysis, embedded intelligence across 250+ failure points, and self-healing remediation capabilities that automate service restarts, script execution, and server reboots.

The company generates revenue primarily through subscription-based enterprise software licensing on annual or multi-year contracts, supplemented by partner-led professional services (implementation, training, configuration, managed monitoring services) delivered through a certified reseller and MSP network. Pricing is quote-based and not publicly disclosed, with a 30-day free trial available for evaluation. The customer base skews heavily toward healthcare providers — including Intermountain Health, Universal Health Services, Children's National, and Rady Children's — with named enterprise customers in insurance (Liberty Mutual, Penn National), technology (Google, Xerox), telecommunications (Bell Canada), airlines (American Airlines), media (Viacom), and legal (Ballard Spahr). Distribution combines direct enterprise field sales, channel partners with platinum tier economics, and marketplace presence in Epic's Showroom Connection Hub.

Goliath has secured exclusive partnerships with Epic, Oracle Health, and MEDITECH — including a unique deployment arrangement inside the Cerner Hosted Datacenter (RHO) — and is the only KLAS-measured third-party solution validated for improving EHR reliability and response time, holding a 2023 KLAS 'A+' rating. Leadership includes Chairman & CEO Thomas Charlton, CFO Chris Hughes, EVP & CTO Donna Grare, CRO Shawn Brady, VP Development & CTO Floyd Roberts, VP Marketing John B. Hinmon, and VP Worldwide Sales Karen Armor.

Name

Goliath Technologies

Legal name

Goliath Technologies Inc.

Website

https://goliathtechnologies.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

Goliath Technologies provides AI-enhanced end-user computing observability software for monitoring and troubleshooting virtual desktops, cloud environments, and EHR systems, with a primary focus on healthcare providers and large enterprises.

Ownership category

akta.pro rank

Product category

IT Infrastructure Monitoring

NAICS

Computer Systems Design and Related Services (5415), Computer Facilities Management Services (541513)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

EHR Extensions, APIs, App Marketplaces & SMART-on-FHIR Apps (HLACAAAN)

Keywords

• End user experience monitoring
• VDI performance monitoring
• EHR performance monitoring
• Citrix troubleshooting software
• Cloud infrastructure observability

Headquarters

HQ city

Philadelphia

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Licensing: Subscription-based software licensing for Goliath Performance Monitor and related modules. Enterprise licenses sold with annual or multi-year contracts. Pricing based on enterprise scale with platinum tier discounts available.
2. Partner Services: Implementation, training, custom configuration, troubleshooting, and monthly reporting/analysis services offered through certified partners. Recurring revenue through MaaS, DaaS, RIM, IaaS service offerings.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Goliath Technologies provides an AI-enhanced End User Computing (EUC) observability platform centered on its flagship Goliath Performance Monitor, delivering proactive monitoring, automated root cause isolation, and self-healing remediation across Citrix, VMware/Omnissa Horizon, Azure/AVD, AWS, and ChromeOS environments. Purpose-built modules extend the platform into healthcare IT, providing EHR performance monitoring for Epic, Oracle Health (Cerner), and MEDITECH that combines application-level metrics, end-user experience data, and underlying delivery infrastructure into a unified view. The company also offers the Goliath Application Availability Monitor (GAAM), Goliath Logon Simulator, and related infrastructure modules for hybrid multi-cloud environments.

Product overview

Goliath Technologies offers a unified end-user experience monitoring and troubleshooting platform centered on Goliath Performance Monitor. The platform spans virtual desktop infrastructure (Citrix XenApp, XenDesktop, XenServer; Omnissa Horizon; VMware vSphere), cloud environments (Microsoft Azure/AVD, Amazon AWS/EC2/WorkSpaces, Google ChromeOS), and healthcare IT (Oracle Health/Cerner, Epic, MEDITECH). Purpose-built modules for each technology integrate metrics from the EHR application, the end-user experience, and the underlying virtualization delivery infrastructure into a single view. The portfolio also includes the Goliath Application Availability Monitor (GAAM) for automated availability testing, Goliath Logon Simulator for proactive logon simulation, End User Experience Scorecards for performance benchmarking, End User Productivity Reports for remote worker analytics, Syslog Management for cross-component correlation, and Physical Infrastructure Monitoring for hybrid IT environments. Embedded intelligence and automation enable proactive alerting, self-healing remediation, and root cause isolation without requiring deep vendor expertise.

Differentiator

Problem solved

Functional benefit

Brands

• Goliath Performance Monitor: End-user experience monitoring and troubleshooting software for VDI/DaaS environments
• Goliath Application Availability Monitor (GAAM)
• Goliath Logon Simulator
• Goliath Multi-Cloud Monitor

Products and services

• Goliath Performance Monitor Primary end-user experience monitoring and troubleshooting platform that provides proactive visibility into virtual desktop, cloud, and healthcare IT environments. It delivers real-time metrics, automated alerting on over 250 failure points, and embedded intelligence for root cause isolation. Designed for enterprise IT teams and healthcare organizations running VDI, DaaS, and EHR systems.
• Epic Module Purpose-built module for Epic Hyperspace/Hyperdrive EHR environments that combines Epic System Pulse performance metrics, end-user experience data, and underlying Citrix or VMware Horizon delivery infrastructure into a unified view for proactive issue prevention. Targeted at hospitals and health systems running Epic.
• Oracle Health (Cerner) Module Purpose-built module for Cerner Millennium (Oracle Health) that provides complete visibility into the Cerner user experience from the end-user perspective, from initial connection through logoff, enabled by a unique partnership with Oracle Health for deployment in the Cerner Hosted Datacenter (RHO) and on-premise environments.
• MEDITECH Module Purpose-built module for MEDITECH EHR environments that provides a unified view combining performance metrics for MEDITECH, end-user experience data, and the underlying Citrix or VMware Horizon delivery infrastructure.
• Goliath Application Availability Monitor (GAAM) Application availability testing-as-a-service solution that confirms applications are available and performing for remote workers through automated logon simulations from key locations. Provides ongoing validation of end-to-end application availability for enterprise IT teams.
• Citrix Logon Duration Module Provides granular metrics across over 33 stages of the Citrix logon process to pinpoint specific root causes of logon delays for historical sessions, enabling faster identification of logon performance bottlenecks in Citrix XenApp and XenDesktop environments.
• Omnissa Horizon & VMware Module Purpose-built monitoring and troubleshooting module for Omnissa Horizon and VMware vSphere environments that provides proactive alerting, end-user experience metrics, and integration with supporting IT infrastructure components.
• Goliath Multi-Cloud Monitor – Microsoft Azure Monitors and troubleshoots Microsoft Azure and Azure Virtual Desktop (AVD) environments with end-user experience performance visibility from a single console, supporting multi-cloud ecosystem monitoring across Azure, AWS, and other cloud platforms.
• Goliath Cloud Monitor – Amazon AWS Monitors and troubleshoots Amazon AWS EC2 and Amazon WorkSpaces environments with end-user experience performance monitoring from a single screen, enabling unified visibility across AWS-based cloud workloads.
• ChromeOS Monitoring Module Purpose-built monitoring and troubleshooting software for ChromeOS devices (Chromebooks, Chromeboxes) that correlates ChromeOS device health with Citrix session performance and supporting delivery infrastructure components, enabling unified endpoint visibility.

Quantifiable outcome

• Epic logon time reduction of 50% for 37,000 users
• +5 more outcomes

Named customers22 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability3 records

Feature9 records

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• ControlUp: Direct competitor in EUC observability and digital employee experience monitoring. Offers end-user experience monitoring for Citrix, VMware, and physical endpoints, directly overlapping with Goliath Performance Monitor's core capabilities.
• Lakeside Software: Direct competitor in end-user experience and digital experience monitoring for VDI, Citrix, and physical endpoints. Competes with Goliath in the same enterprise IT and healthcare segments with comparable VDI observability capabilities.
• Nexthink: Direct competitor in digital employee experience (DEX) monitoring with strong enterprise presence. Provides end-user experience analytics, root cause analysis, and remediation for virtual desktop and cloud environments comparable to Goliath.
• Liquidware: Direct competitor in VDI assessment, monitoring, and end-user experience management. Provides Stratusphere UX for VDI performance and user experience analysis, overlapping with Goliath's VDI and Citrix-focused modules.
• Login VSI: Direct competitor in VDI/DaaS performance testing and logon simulation. Login VSI's load testing and availability testing overlap with Goliath's Logon Simulator and Application Availability Monitor offerings.
• Catchpoint: Digital experience monitoring competitor focused on end-user performance across web, network, and application layers. Competes with Goliath for enterprise IT and healthcare monitoring budgets with comparable troubleshooting depth.

Broad incumbents

• Datadog: Broad observability platform with expanding EUC and digital experience monitoring capabilities. Well-capitalized incumbent that could expand into Goliath's niche with bundled monitoring and remediation at scale.
• Dynatrace: Broad observability and AIOps platform with real user monitoring and synthetic monitoring capabilities. Competes for enterprise IT monitoring budgets with a much larger platform that could subsume standalone EUC monitoring tools.
• SysTrack (Broadcom/VMware): End-user experience and digital workspace analytics platform now part of Broadcom's VMware portfolio. Bundled with VMware infrastructure, providing a direct alternative to Goliath's VMware/Horizon module.

Emerging players

• Nerdio: Emerging player in Azure Virtual Desktop management and monitoring. Adjacent overlap with Goliath's Azure/AVD module as enterprises migrate from Citrix to cloud-delivered virtual desktops.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/goliathsolution
• YouTubeyoutube.com/channel/UCXO185s7yQbVi231uL4bGOw
• LinkedInlinkedin.com/company/goliath-technologies-llc
• Facebookfacebook.com/GoliathTechnologies

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Goliath Technologies