What Telviva does

Telviva (Pty) Ltd is a South African Tier 1 cloud communications provider founded in 2011, headquartered in Cape Town with additional offices in Johannesburg, Durban, and London. The company owns and operates its own infrastructure hosted in Teraco data centres across three South African cities, differentiating from third-party reseller models common in the local market by providing end-to-end SLA accountability from network layer to desktop.

The company's product portfolio centers on Telviva One, a unified communications platform delivered as UCaaS (voice, video, messaging, WhatsApp integration) and CCaaS (contact centre capabilities) for South African businesses ranging from SMEs to large enterprises. Core modules include Telviva Engage (team collaboration), Cloud Call Control, Automation & Digital Agents, Analytics & Reporting, Network & Security, Channels (WhatsApp Business), SIP Trunk, PBX Features, Call Recording, and expense management (Insight). A flagship product is Call2Teams, a first-to-market SaaS solution providing native PSTN calling inside Microsoft Teams without additional hardware. The platform integrates natively with Salesforce, Zoho, and Zendesk CRMs, and offers mobile softphone applications (Telviva Mobile) and a real-time PBX console (Vision).

Telviva operates a hybrid go-to-market model combining direct enterprise sales with a wholesale partner/reseller program offering white-label Telviva One deployments. Revenue mechanics are primarily recurring subscription (flat per-user/per-month licensing for partners) plus consumption-based voice minutes, augmented by managed services with QoS, SLA, and on-site support. The company serves named enterprise customers across retail (Tevo), transport (Intercape), business services (Garrun Group), facilities management (Servest — 700 extensions across 35,000 sites handling 14,000 calls daily), automotive (Diesel-Electric — 40% call cost reduction across 15 sites), logistics (Transearch), financial services (Zestlife), legal (Sweidan), and telecommunications (Vodacom Lesotho, powering the One Connect cloud PBX). Telviva holds ICASA-issued electronic communications service licenses and is a member of ISPA, CCMG, BPESA, and CAPEBPO industry bodies. The company is privately held under founder/management control, with no disclosed external institutional investment.

Name

Telviva

Legal name

Telviva (Pty) Ltd

Website

https://telviva.co.za

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

51–100 employees

Short description

Telviva is a South African Tier 1 cloud communications provider offering UCaaS, CCaaS, and Microsoft Teams voice integration through its own infrastructure hosted in Teraco data centres. The company serves SMEs to large enterprises across multiple industries, with hybrid direct-sales and partner-channel distribution.

Ownership category

akta.pro rank

Product category

Cloud Communications Platform (UCaaS/CCaaS)

NAICS

Telephone Call Centers (56142), Wired and Wireless Telecommunications (except Satellite) (5171), Telemarketing Bureaus and Other Contact Centers (561422), Telecommunications (517)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industry

Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)

Keywords

• Cloud communications platform
• Unified communications as a service
• Contact centre as a service
• Cloud PBX telephony
• Business voice and messaging

Headquarters

HQ city

Cape Town

HQ country

South Africa

HQ region

Africa

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. UCaaS/CCaaS Subscription: Monthly or annual subscription for cloud communications services including voice, video, messaging, and contact centre capabilities. Tier 1 infrastructure provider with end-to-end SLA accountability from network layer to desktop.
2. Wholesale/Partner Licensing: Flat per-user/per-month license fee for partners plus consumption-based fee for voice minutes. Resellers own customer relationship and billing/invoicing.
3. Call2Teams SaaS: Software-as-a-Service solution for Microsoft Teams voice integration. Waives set-up fees for new customers. Revenue from usage and subscription fees.
4. Managed Services: Full managed service with QoS (Quality of Service), SLA, and on-site support included. End-to-end ownership of service management.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Telviva provides a cloud-based unified communications and contact centre platform (Telviva One) delivering UCaaS and CCaaS services including voice, video, messaging, and WhatsApp Business integration for South African businesses. The platform synchronises fixed-line and mobile communications across devices and integrates natively with Microsoft Teams (via Call2Teams) and major CRMs (Salesforce, Zoho, Zendesk). It is hosted in Teraco data centres in Cape Town, Johannesburg, and Durban, with full managed services, end-to-end SLAs, and on-site support included.

Product overview

Telviva offers a unified cloud communications platform called Telviva One, comprising core UCaaS and CCaaS products. The platform provides a single-pane-of-glass solution combining voice, video, chat, and third-party integrations. Key modules include: Call2Teams (Microsoft Teams native calling integration), Telviva Engage (team collaboration), Cloud Call Control (cloud PBX), Automation & Digital Agents (AI-powered automation), Analytics & Reporting, Network & Security, Channels (multi-channel including WhatsApp), SIP Trunk, PBX Features, Call Recording, and Expense Management (Insight). Additional offerings include Telviva Mobile (softphone app) and Vision (real-time PBX console). The architecture is platform-plus-modules, with Telviva One as the core unified communications hub and specialized add-on modules for specific capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Telviva One (UCaaS) Cloud-based unified communications platform that unifies voice, video, messaging and WhatsApp into a single cloud platform accessible on any device from anywhere. Integrates with Salesforce, Zoho and Zendesk CRMs to provide full customer context on every call. Targeted at South African businesses from SMEs to large enterprises.
• CCaaS (Contact Centre as a Service) Cloud-based contact centre solution providing comprehensive platforms for inbound call centres (voice) and omnichannel solutions integrating multiple digital channels to streamline operations and empower agents. Supports call recording, agent management, AI-supported digital agents, and CRM integrations.
• Call2Teams SaaS solution that integrates native PSTN voice calling into Microsoft Teams without additional hardware or a separate phone system. Provides HD audio, full PBX functionality, number portability, and advanced PBX features. Reduces deployment time from weeks to days and costs by up to 25% compared to traditional direct routing methods, with set-up fees waived for new customers.
• Telviva Mobile Softphone mobile application extending access to existing Telviva services and enabling greater mobility. A standalone softphone (not VoIP) requiring an active Telviva account, using approximately 0.6 megabytes per minute of call audio.
• Vision Real-time console view of all PBX activity displaying user status (available, busy, not answering, forwarded). Features include extension filtering with tags, click-to-dial, call transfer and retrieval, conference room monitoring, and web-based management without software installation.
• Insight Web-based cost allocation application attributing calls to individual users or groups. Provides up-to-date breakdown of usage and costs by company, division, department, sub-department or person with downloadable and exportable reports.
• Network & Security Solutions Comprehensive network and security solutions for modern businesses, including end-to-end managed firewall services protecting business communications. Delivered as part of Telviva's managed services offering with on-site support.

Quantifiable outcome

• Cost reduction of up to 25% compared to traditional direct routing methods
• +4 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability9 records

Feature5 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft Teams integration through Call2Teams solution, enabling native PSTN calling inside Microsoft Teams using Telviva's cloud voice network. Telviva was first to market with this solution in South Africa.
• SalesforcecoreTechnology or IntegrationCRM integration partnership enabling full customer context on every call. Telviva One integrates with Salesforce for seamless customer data access during communications.
• ZohocoreTechnology or IntegrationCRM integration partnership enabling Telviva users to access Zoho customer data within the communication platform.
• ZendeskcoreTechnology or IntegrationCRM integration partnership enabling Zendesk customer data access during Telviva communications for enhanced customer experience.
• TeracocoreTechnology or IntegrationData centre partnership hosting Telviva's cloud infrastructure in Cape Town, Johannesburg, and Durban for local latency and reliability. Telviva's cloud PBX is hosted in Teraco data centres.
• AnD CommunicationscoreStrategic or Co-development PartnerAcquisition completed December 2024, rebranding AnD Communications to Telviva as part of KZN market expansion strategy. Previously operated as a partner, now integrated into Telviva's operations.
• ISPA (Internet Service Providers Association)minorOthersTelviva is a member of ISPA and complies with the ISPA Code of Conduct, with takedown notice procedures in place per Section 75 of the Electronic Communications and Transactions Act.
• CCMG (Contact Centre Management Group)minorOthersTelviva holds membership in CCMG, the South African contact centre industry association.
• BPESAminorOthersTelviva holds membership in BPESA, the business process outsourcing and offshoring association in South Africa.
• CAPEBPOminorOthersTelviva holds membership in CAPEBPO, the Cape Business Process Outsourcing association.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• RingCentral: Global leader in UCaaS/CCaaS offering cloud-based voice, video, messaging, and contact-centre solutions. While not South Africa-focused, RingCentral is a broad incumbent that competes with Telviva for multinational and large enterprise accounts operating in SA.
• Zoom Communications: Global leader in video-first communications now offering Zoom Phone (UCaaS) and Zoom Contact Center. Competes with Telviva in voice/UCaaS and increasingly in CCaaS for enterprise customers in South Africa.
• 8x8: Global UCaaS and CCaaS provider with integrated cloud contact-centre, voice, video, and analytics. Competes with Telviva in the contact-centre and enterprise communications segment globally.
• Mitel: Established global provider of business communications including cloud PBX, UCaaS, and contact-centre solutions with strong presence in Africa. Direct overlap with Telviva in mid-market and enterprise voice.

Direct peers

• Vox Telecom: Major South African telecoms and UCaaS provider offering cloud PBX, voice, and connectivity services to enterprise and SME customers. Direct competitor in the same geography serving similar customer segments.
• 3CX: Global UCaaS/PBX software provider offering cloud-based business communications, contact centre, and CRM integrations. Comparable platform-plus-partner distribution model and Microsoft Teams integration approach.
• Yeastar: Provider of cloud PBX and UCaaS solutions with a strong partner/reseller distribution model across Africa and emerging markets. Direct competitor targeting SMEs and mid-market with similar feature sets and Microsoft Teams integration.

Regional players

• Afrihost: South African ISP and telecoms provider offering fixed-line, mobile, and hosted PBX services to consumer and SME customers. Regional competitor in the South African voice and connectivity market.
• TalkTalk Business: UK-based UCaaS and connectivity provider serving SMEs and enterprises. Relevant as Telviva has expanded into the UK market, competing for similar UK customer segments with cloud voice offerings.
• BCX (formerly Telkom Business): Large South African enterprise ICT and managed services provider offering unified communications, voice, and cloud solutions. Competes for the same enterprise and government customers in South Africa.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/telvivasa
• YouTubeyoutube.com/@telviva
• LinkedInlinkedin.com/company/telviva
• Facebookfacebook.com/TelvivaSA

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telviva