What Trusana does

Trusana is a private telehealth mental health services provider operating as an operating division within Providence St. Joseph Health (PSJH), one of the largest nonprofit health systems in the United States. The company is legally organized as Trusana Medical Group WA, PLLC, a professional limited liability company registered in Washington State, and delivers virtual mental health care to individual consumers across the United States through a web and mobile platform. Its core product is a unified telehealth platform enabling patients to register online, schedule appointments, conduct video-based virtual consultations, access electronic health records (EHR), exchange secure messages with their care team, and track health and wellness goals.

The platform's technology stack comprises standard telehealth infrastructure: web and mobile applications with EHR integration, video conferencing capabilities, secure messaging, and self-serve scheduling. A copyright notice attributing platform rights to Aduro (©2025 Aduro) suggests a technology licensing or partnership arrangement rather than wholly proprietary in-house development. The platform operates under HIPAA compliance, with privacy and security practices aligned with PSJH's broader regulatory framework.

Trusana's business model centers on direct-to-consumer delivery of mental health services, with billing handled through healthcare insurance and standard payment systems for virtual care. Go-to-market relies on self-serve registration via web and mobile channels and content-driven website education, with no disclosed enterprise sales motion, employer contracts, or health plan partnerships despite the firm's short description mentioning employer and health plan segments. As a division within PSJH rather than an independently funded venture, Trusana has no standalone funding history, management team disclosures, or financial reporting.

Name

Trusana

Legal name

Trusana Medical Group WA, PLLC

Website

https://trusana.com

Company type

Private

Founded year

2020

Operating status

Operating

Short description

Trusana is a telehealth mental health services provider operating as a division within Providence St. Joseph Health, delivering virtual mental health care via web and mobile platforms to individual consumers across the United States.

Ownership category

akta.pro rank

Product category

Telehealth Mental Health Services

NAICS

Social Assistance (624)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Care Navigation, Advocacy & Benefits Guidance Platforms (HLALADAJ)

Keywords

• Telehealth mental health
• Virtual care platform
• Behavioral health services
• Online therapy platform
• Mental health services

Headquarters

HQ city

Renton

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Telehealth Healthcare Services: Trusana provides telehealth mental health services as a healthcare provider, billing through healthcare insurance and payment systems for virtual health and wellness services delivered to patients.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels1 record

Core offering

Trusana provides telehealth mental health services through a web and mobile-based platform. The platform enables individuals to register online, schedule appointments, conduct video-based virtual consultations with healthcare providers, access their electronic health records, communicate securely with their care team, and track health and wellness progress and goals. It also publishes online educational content about health care and medical issues.

Product overview

Trusana offers a unified telehealth mental health services platform operated by Trusana Medical Group WA, PLLC (an operating division within Providence). The core offering is a web and mobile-based platform that provides personalized, interactive tools for managing healthcare. The platform enables users to engage in virtual health and wellness services, access and manage their electronic health records (EHR), communicate with healthcare providers through messaging, schedule appointments, and conduct telehealth calls. Trusana also provides online educational information about health and wellness topics.

Differentiator

Problem solved

Functional benefit

Products and services

• Trusana Telehealth Platform

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• Providence St. Joseph HealthcoreStrategic or Co-development PartnerTrusana is an operating division within Providence St. Joseph Health, one of the largest healthcare systems in the United States. Trusana Medical Group WA, PLLC operates as part of the Providence network, complying with applicable Federal and State privacy and information security laws under the PSJH umbrella.

Recent moves4 records

Expansion highlights2 records

Direct peers

• Spring Health: Spring Health provides employer and health plan-sponsored mental health benefits combining assessments, virtual therapy, and psychiatry. Trusana competes for the same employer buyer with a similar model of insurance-billed recurring virtual care delivered through a web and mobile telehealth platform.
• Talkspace: Talkspace is a publicly-traded telehealth therapy provider offering virtual sessions via web and mobile, with both DTC and B2B (employer/health plan) channels. It is directly comparable to Trusana on the technology stack (video, messaging, scheduling, EHR access) and recurring mental health revenue model.
• Modern Health: Modern Health is an employer-sponsored mental health platform providing on-demand virtual therapy, coaching, and self-guided content through a mobile-first experience. Like Trusana, it serves employers and health plans as the contracting buyer while delivering care directly to employees via an integrated digital platform.
• BetterHelp: BetterHelp (owned by Teladoc) is one of the largest DTC virtual therapy platforms, delivering mental health counseling via web and mobile with subscription recurring billing. It is comparable to Trusana on the consumer-facing telehealth delivery model and recurring mental health services, though primarily DTC rather than employer-sponsored.
• Cerebral: Cerebral is a virtual mental health platform delivering therapy and medication management via telehealth subscriptions. Despite recent operational challenges, it remains a direct comparable to Trusana on the recurring-revenue virtual mental health delivery model targeting both consumers and enterprise channels.
• Calmerry: Calmerry is an online therapy subscription platform providing messaging and live video therapy sessions. It is comparable to Trusana on subscription-recurring telehealth delivery, secure messaging, and web/mobile access to licensed mental health providers.
• Two Chairs: Two Chairs is a therapy provider offering in-person and virtual sessions, with growing employer and insurance contracting. It is comparable to Trusana on the recurring-revenue mental health service model delivered through both clinical practice operations and digital channels.
• Lyra Health: Lyra is the most direct comparable — an employer-sponsored mental health platform that contracts with employers and health plans to deliver virtual therapy and coaching to employees via a similar DTC web/mobile experience. Both Trusana and Lyra operate as recurring-revenue B2B2C mental health providers targeting the same buyer.
• Headway: Headway is a mental health provider network and virtual care platform that facilitates insurance-billed therapy and psychiatry, including through employer-sponsored plans. It is comparable to Trusana on the insurance-billed virtual mental health model with web/mobile patient access.

Emerging players

• Ginger (now part of Headway): Ginger was an on-demand mental health platform providing coaching, therapy, and psychiatry via a mobile app, now operating as part of Headway. It is comparable to Trusana on the virtual mental health delivery model and employer-sponsored distribution, though it no longer operates independently.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Trusana