Name

United World Telecom

Legal name

United World Telecom

Website

https://unitedworldtelecom.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Cloud Business Telephony

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171), Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

VoIP Access & ITSP Services (HDAIAHAD)

akta.pro secondary industries

Cloud PBX & Hosted Telephony (HDAIAHAB), Numbering, DID, Porting & Carrier-of-Record Services (HDAIAHAK)

Keywords

• Cloud phone system
• VoIP telephony services
• Virtual phone numbers
• SIP trunking
• International toll-free numbers

Headquarters

HQ city

Delray Beach

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales

Revenue model

1. Virtual Phone Number Services: Monthly subscription fees for toll-free, local, and international phone numbers across 160+ countries. Includes various plan tiers (Value, Power, Premium, Enterprise) with different feature sets.
2. Premium Features: Additional fees for premium features such as Voicemail Transcription ($4.95/month + $0.05/minute per line), Call Recording, and advanced routing options.
3. Wholesale DID Numbers: Bulk purchase of Direct Inward Dialing numbers for large organizations and service providers requiring multiple phone numbers.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

United World Telecom provides a cloud-based business phone system delivering virtual, local, and international toll-free phone numbers across 160+ countries, with inbound and outbound calling, call forwarding, IVR, call recording, AI-powered voicemail transcription, and analytics. The platform is accessed via a proprietary GCF Softphone (desktop, mobile, Chrome) and integrates with major CRM, help desk, and UC platforms. Services are sold on subscription plans with no contracts or minimum commitments.

Product overview

United World Telecom provides a cloud-based business phone system (Cloud Phone System) as a unified platform offering virtual phone numbers, toll-free numbers, and local numbers across 160+ countries. The core portfolio consists of the Cloud Phone System platform with integrated calling features including IVR Auto-Attendant, Call Recording, Voicemail Transcription (AI-powered), Analytics & Reporting, and multiple routing features (Simultaneous Ringing, Time-of-Day Routing, Geographic Routing, Sequential Routing, Failover Routing). Supporting services include SIP Trunking, Outbound Calling with GCF Softphone (available for Windows, Android, iOS/Mac, and Chrome), Local 2-Way Voice, BYOC for Zoom/Webex/Amazon Connect, Enterprise Voice API, and wholesale DID number programs. The platform integrates with major CRMs (Salesforce, HubSpot, Zoho, Pipedrive, Odoo, High Level) and help desk platforms (Zendesk, Intercom, Gorgias, LiveAgent), as well as UC systems (Microsoft Teams Direct Routing, Genesys, 3CX). AI capabilities include Voicemail Transcription, Call Transcription, and AI Call Insights using natural language processing for sentiment analysis and call summaries.

Differentiator

Problem solved

Functional benefit

Brands

• GCF Softphone: Proprietary softphone application enabling outbound and inbound business calls, compatible with Android, iOS, Mac, Windows, and Chrome devices.

Products and services

• Cloud Phone System Cloud-based business VoIP phone system enabling inbound and outbound calling with virtual phone numbers, toll-free numbers, and local numbers across 160+ countries; targeted at businesses needing international calling capabilities.
• Virtual Phone Numbers International toll-free numbers (ITFNs) and local virtual numbers from countries worldwide that forward calls to teams globally, enabling customers to reach businesses for free or at local rates.
• Toll-Free Numbers Toll-free phone numbers allowing customers to call businesses at no charge, available across North America, Europe, Asia, and other regions worldwide.
• Local Phone Numbers Local phone numbers for establishing a local business presence in specific geographic areas and markets, available for US states and international countries.
• SIP Trunking SIP trunking service enabling voice communications over IP for businesses across multiple countries including US, UK, Australia, Brazil, Canada, China, France, Germany, Hong Kong, India, Japan, Mexico, Singapore, South Africa, Thailand, and UAE.
• Local 2-Way Voice Make and receive local and international calls via local routes using a business phone number as caller ID in over 90 countries, increasing connection rates and displaying a recognizable local caller ID.
• GCF Softphone Proprietary softphone application enabling users to make and receive business calls on desktop and mobile devices; available for Windows PC, Android, iOS/Mac, and as a Chrome web app, with call transcription, CRM integrations, and click-to-call functionality.
• UIFN (Universal International Freephone Numbers) Universal International Freephone Numbers allowing businesses to have a single toll-free number that works across multiple countries.
• BYOC (Bring Your Own Carrier) Bring Your Own Carrier service allowing businesses to use United World Telecom phone numbers with their existing carriers including Zoom Phone, Webex, and Amazon Connect.
• Wholesale DID Numbers Bulk purchase program for Direct Inward Dialing numbers enabling organizations and service providers to acquire multiple phone numbers for large-scale operations, multiple departments, or international coverage.
• Virtual PBX Cloud-based PBX system providing virtual private branch exchange functionality including extensions, auto-attendant, and call routing.
• Enterprise Voice API Developer API enabling programmatic access to voice services for building custom integrations and automations, including SIP Trunking, CTI (Computer Telephony Integration), and various API endpoints for call management.

Quantifiable outcome

• 99.999% uptime reliability through redundant infrastructure
• +2 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration22 records

AI capability6 records

Feature5 records

Partnerships

Nine partnerships are on record, tiered core.

• SalesforcecoreTechnology or IntegrationCRM integration enabling synchronized call records, contacts, and call activity between United World Telecom phone services and Salesforce CRM interface.
• HubSpotcoreTechnology or IntegrationHubSpot Calling integration for seamless call activity synchronization and contact management within HubSpot CRM platform.
• ZohocoreTechnology or IntegrationZoho CRM and Zoho Desk VoIP integration enabling call records and softphone functionality within Zoho ecosystem.
• Microsoft TeamscoreTechnology or IntegrationMicrosoft Teams Direct Routing integration allowing United World Telecom phone services to work with Teams for enterprise communications.
• GenesyscoreTechnology or IntegrationGenesys PureCloud SIP integration for connecting United World Telecom voice services with Genesys contact center platform.
• 3CXcoreTechnology or Integration3CX integration for VoIP PBX compatibility with United World Telecom phone services and SIP trunking.
• ZendeskcoreTechnology or IntegrationZendesk VoIP integration enabling help desk call functionality and synchronized communication within Zendesk support platform.
• IntercomcoreTechnology or IntegrationIntercom integration for softphone functionality and customer communication within Intercom help desk platform.
• GorgiascoreTechnology or IntegrationGorgias softphone integration for help desk call capabilities within Gorgias customer support platform.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• RingCentral: Major UCaaS incumbent selling cloud phone systems, IVR, and global calling to SMB and enterprise. Competes for the same 'business phone system' dollar as UWT, though RingCentral is more US-skewed and feature-rich.
• Vonage: Established UCaaS/CPaaS player (now part of Ericsson) offering cloud phone systems, international numbers, and APIs. Overlaps in cloud phone system and virtual number offerings for SMBs and global teams.
• Twilio: Largest CPaaS incumbent with deep international voice, SIP trunking, and number inventory. Competes for global enterprise customer support and outbound calling workloads, though Twilio is more developer/API-led whereas UWT is more SMB/UI-led.
• Sinch: Global CPaaS incumbent with international voice, messaging, and number services across 100+ countries. Competes for enterprise and SMB communication workloads similar to UWT's global customer base.
• 8x8: Public UCaaS/CCaaS provider offering international cloud phone numbers, SIP trunking, and contact center features. Competes in the same SMB and enterprise global voice segment.
• Dialpad: AI-native UCaaS provider offering cloud phone systems with AI transcription and call insights. Direct overlap with UWT's AI Call Insights and transcription product positioning, though Dialpad targets larger mid-market deals.
• Bandwidth: Public CPaaS/carrier provider offering international DID numbers, SIP trunking, and voice services. Direct overlap in wholesale DID and global number provisioning, with Bandwidth serving larger enterprise and carrier-of-record use cases.

Direct peers

• Telnyx: Direct peer in international VoIP, SIP trunking, and global phone number services. Both target SMB and mid-market customers with self-serve onboarding, private global carrier network, and BYOC use cases.
• Plivo: CPaaS competitor offering voice, SMS, and phone number services globally. Plivo competes most directly with UWT's wholesale DID and SIP trunking business for technical buyers and smaller carriers.
• Global Call Forwarding: Closest direct competitor and likely affiliated brand. Both offer virtual phone numbers, toll-free, and international call forwarding services across 160+ countries with a self-serve online platform. Overlapping product lines, customer segments (SMBs and global businesses), and pricing models make it a near-clone comparison.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/UnitedWorldTelecom
• LinkedInlinkedin.com/company/globalcallforwarding

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about United World Telecom