CBOT

What CBOT does

CBOT is an enterprise conversational AI company founded in 2014 and headquartered in Istanbul, Turkey, with additional offices in San Francisco and Delaware. The company builds and sells a modular platform — comprising CBOT CORE (security and compliance), FUSION (integration infrastructure with pre-built connectors for SAP, Oracle, Salesforce, Zendesk, IVR, and RPA), ANALYTICS (performance dashboard), and LIVE CHAT (human–AI collaboration) — layered with add-on modules including CBOT Speech (conversational IVR), CBOT GPT and CBOT LLM (proprietary generative AI / large language models, including Turkey's first local LLM), CBOT HoloNexus (hybrid generative AI + NLP digital-employee platform), WhatsApp Business API (as an official Meta BSP), and Text Classification (intent and sentiment analysis).

The platform serves 100+ enterprise institutions across banking, insurance, retail/e-commerce, telecom, airlines, public services, education, and healthcare. Marquee customers include İşbank (Maxi, since 2017), QNB Finansbank, ING Turkey (INGo), Fibabanka, Garanti BBVA (UGI voice assistant), Pegasus Airlines (FlyBot), n11 (70% autonomous query resolution), Getir, HDI Sigorta, Anadolu Hayat Emeklilik, the Turkish Ministry of National Education (EBA and MEB Asistan, serving 18M+ students and 1M+ teachers), and the Turkey Investment Office. CBOT's virtual assistants have handled 400 million messages with 15x year-over-year growth (2020), and 26,000 digital employees are deployed across customer operations.

Revenue is generated primarily through annual or multi-year enterprise platform subscriptions, supplemented by professional services (AI consultancy, custom development, training, and quality control), WhatsApp BSP hosting fees, and Microsoft Azure Marketplace transactions. Go-to-market is direct enterprise field sales complemented by a formal Partner Program, with channel presence as a WhatsApp Business Solution Provider, one of the first 20 Google RCS partners globally, and an Azure Marketplace listing. The company is privately held, founder-owned (CEO Mete Aktaş, CMO Çiler Ay, co-founder Alpay Öztürk), and has not disclosed external funding rounds.

Name

CBOT

Legal name

CBOT

Website

https://cbot.ai

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

CBOT is an enterprise conversational AI platform provider combining proprietary NLP, LLMs, and generative AI for chatbots and virtual assistants. It serves 100+ enterprises across banking, insurance, retail, telecom, government, and education, primarily in Turkey with expanding presence in the USA and Spanish-speaking markets.

Ownership category

akta.pro rank

Product category

Conversational AI Platform

NAICS

Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Finance Services (6199)

akta.pro primary industry

Workflow & Case Management (Human-Centric BPM) (HDAEAHAA)

akta.pro secondary industry

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)

Keywords

• Conversational AI platform
• Enterprise virtual assistants
• Natural language processing
• Generative AI chatbots
• WhatsApp business API

Headquarters

HQ city

Istanbul

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Enterprise AI Platform Licensing: Annual or multi-year licensing of CBOT platform for enterprises to deploy chatbots and virtual assistants across multiple channels including web, mobile, WhatsApp, Facebook Messenger, Google Assistant, IVR, and voice assistants.
2. Professional Services: AI Consultancy, custom development, AI training, and quality control services to help enterprises implement and optimize their conversational AI solutions.
3. WhatsApp Business API: As a WhatsApp Business Solution Provider, CBOT charges hosting fees for API access. Pricing based on number of messages, active users, or fixed monthly/yearly costs. Meta charges per conversation based on user-initiated or business-initiated models.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

CBOT is a Conversational AI company that builds and licenses an enterprise platform for creating, deploying, and managing AI-powered virtual assistants and chatbots across web, mobile, messaging, and voice channels. Its offering centers on a proprietary NLP engine and generative AI models (CBOT GPT and CBOT LLM), packaged with modules for enterprise security, integration with business systems, real-time analytics, and human-AI collaboration. CBOT also operates as a WhatsApp Business Solution Provider, enabling conversational commerce and customer service on messaging platforms.

Product overview

CBOT is a Conversational AI company providing an enterprise platform with multiple integrated modules and solutions. The core CBOT Platform includes CORE (security/compliance), FUSION (integration infrastructure), ANALYTICS (metrics dashboard), and LIVE CHAT (human-AI collaboration). Add-on modules include CBOT Speech (Conversational IVR for voice automation), WhatsApp Business API (BSP partnership for messaging), CBOT GPT/CBOT LLM (generative AI language models), CBOT HoloNexus (digital employee platform), and Text Classification (intent/sentiment analysis). CBOT serves industries including Banking (İşbank Maxi, Fibabanka Fi'bot, ING INGo, QNB Finansbank Q, Garanti BBVA UGI), Insurance (HDI Sigorta HADİ, Anadolu Hayat AHE Assistant), Retail/E-commerce (Getir Destek, n11 Destek), Airlines (Pegasus Support), Education (EBA Assistant, MEB Asistan), Telecom, Healthcare, Media, and Public Services. Professional Services and Partner Program support implementation.

Differentiator

Problem solved

Functional benefit

Products and services

• CBOT Platform Foundational enterprise conversational AI platform that enables creation and deployment of sophisticated AI-powered virtual assistants and chatbots across web, mobile, messaging, and voice channels. Includes CORE (security/compliance), FUSION (no-code integration), ANALYTICS (real-time metrics), and LIVE CHAT (human-AI collaboration). Targets large enterprises.
• CBOT CORE Security and compliance infrastructure for the CBOT Platform that enables multi-channel and multi-language deployment of AI virtual assistants with enterprise-grade controls.
• CBOT FUSION Integration infrastructure providing intent response tools, backend configuration, and dynamic conversation design without coding. Connects with IVR, RPA, SAP, Oracle, Zendesk, and Salesforce.
• CBOT ANALYTICS Centralized dashboard for measuring, analyzing, and optimizing chatbot and virtual assistant performance, with real-time bot analytics for interaction rates, retention, and monetization.
• CBOT LIVE CHAT Customer experience module that enables humans and AI to work together, with seamless bot-to-agent and agent-to-bot handover for service desk requests.
• CBOT Speech (Conversational IVR) AI-powered conversational IVR that processes voice calls, analyzes caller intent, and reduces average handle time by 30-70%, deployable as SaaS, on-premise, or managed service for enterprise contact centers.
• CBOT GPT Proprietary generative AI language model developed by CBOT (Turkey's first local language model), providing AI-powered conversational capabilities for business processes across HR, IT, legal, and procurement.
• CBOT LLM Custom large language model offering from CBOT, part of the generative AI portfolio for enterprise-specific AI applications.
• CBOT HoloNexus Digital employee experience platform combining physical and digital personality experiences through hybrid AI infrastructure, part of CBOT's Agentic AI portfolio.
• WhatsApp Business API (via CBOT as BSP) WhatsApp Business API offering provided by CBOT as a Meta-authorized Business Solution Provider; connects brands to WhatsApp's 2 billion users for customer service and conversational commerce, with pre-built e-commerce chatbots deployable in 1-2 weeks.
• CBOT Text Classification AI-powered text classification technology that automates classification of text-based data, including intent classification and sentiment/emotion analysis for enterprise use cases.
• Customer Experience Solutions AI chatbot and virtual assistant solutions designed for customer service transformation, covering informational, transactional, and advisory support with human-AI collaboration for enterprise CX teams.
• Employee Experience Solutions AI-powered chatbot solutions for internal employee support, including HR chatbots and IT helpdesk chatbots that resolve employee queries quickly and efficiently.
• Agent Experience Solutions AI tools that equip human agents for better performance through imperceptible and bi-directional bot-to-human transfers, real-time training, and performance monitoring for contact centers.
• Professional Services AI consultancy, custom development, AI training, and quality control services that help enterprises implement and optimize their conversational AI solutions.
• CBOT Partner Program Partner ecosystem program enabling digital consultants, customer journey specialists, marketing tool providers, IT services firms, and UI/UX design agencies to resell, implement, and extend the CBOT platform.
• CBOT Digital Employee Portfolio (AI Agents) Portfolio of AI-powered digital employees for enterprise deployment, including named digital workers such as ADİL, TAHSİLDAR, and GÜVEN, serving functions like emergency communication, revenue collection, and trust/security.

Quantifiable outcome

• 70% of customer queries handled autonomously by n11 Destek chatbot
• +6 more outcomes

Named customers24 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability8 records

Feature10 records

Partnerships

Four partnerships are on record, tiered core and notable.

• Meta / WhatsAppcoreTechnology or Integration · 1 January 2020CBOT is an official WhatsApp Business Solution Provider (BSP), authorized by Meta to provide WhatsApp Business API to enterprises. This enables CBOT to connect brands to WhatsApp's 2 billion users for customer service and conversational commerce. CBOT processes conversations through the API and offers pre-built e-commerce chatbots ready within 1-2 weeks.
• Google RCSnotableTechnology or Integration · 1 January 2019CBOT is one of the first 20 Google RCS partners globally, enabling integration with Google's RCS (Rich Communication Services) messaging platform for enhanced business messaging capabilities.
• Microsoft AzurecoreTechnology or IntegrationCBOT AI Platform is available on Microsoft Azure Marketplace, expanding global enterprise accessibility. This enables enterprises to discover, procure, and deploy CBOT's conversational AI solutions through Azure's cloud infrastructure.
• HoloXonenotableStrategic or Co-development PartnerCBOT invested in HoloXone and jointly developed HoloNexus, a physical-digital personality experience combining CBOT's conversational AI with HoloXone's technology for enhanced enterprise AI deployments.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Google Dialogflow CX: Google Dialogflow CX is part of Google Cloud's conversational AI portfolio and a competitor to CBOT for enterprise virtual assistants, with strong integration into Google Workspace, Contact Center AI, and the RCS ecosystem in which CBOT is also a partner.
• IBM watsonx Assistant: IBM watsonx Assistant is an enterprise conversational AI offering from a major incumbent, competing with CBOT in banking, insurance, and large enterprise CX automation, with bundled integration into IBM's broader hybrid cloud and AI portfolio.
• Microsoft Copilot Studio: Microsoft Copilot Studio (formerly Power Virtual Agents) is a broad enterprise conversational/agentic AI offering bundled with the Microsoft Cloud and Azure stack. It competes with CBOT's CBOT Platform by offering enterprise conversational AI as part of a much larger productivity and cloud portfolio.

Direct peers

• Aisera: Aisera provides an agentic AI platform for enterprise service desk, customer service, and operations automation. Its conversational AI, LLM, and AI agent capabilities overlap with CBOT's CBOT GPT, HoloNexus, and Live Chat offerings for IT helpdesk and CX use cases.
• Yellow.ai: Yellow.ai offers an enterprise conversational AI platform with omnichannel virtual agents, voice automation, and a generative-AI agentic platform. It competes with CBOT on enterprise CX automation, multi-language support, and AI agent orchestration for global enterprises.
• Haptik: Haptik is a conversational AI platform (acquired by Reliance Jio) specializing in customer support, WhatsApp commerce, and enterprise CX automation — closely comparable to CBOT's WhatsApp BSP offering and enterprise virtual assistant capabilities.
• Cognigy: Cognigy offers an enterprise conversational and agentic AI platform with pre-built integrations, voice and chat automation, and a focus on contact-center automation — directly comparable to CBOT's CBOT Speech, Live Chat, and Fusion modules serving large enterprise customers.
• Kore.ai: Kore.ai is a leading enterprise conversational AI and agentic AI platform offering no-code tools, pre-built industry solutions, and omnichannel virtual assistants — directly competing with CBOT across banking, insurance, healthcare, and retail. Comparable in product scope, vertical pre-training strategy, and enterprise GTM.
• Avaamo: Avaamo is an enterprise conversational AI platform focused on verticalized virtual assistants for banking, insurance, healthcare, and retail. It competes with CBOT in the same enterprise verticals with similar LLM-integrated agent capabilities.

Emerging players

• Verloop.io: Verloop.io provides conversational AI for customer support automation with strong focus on emerging markets and WhatsApp commerce — overlapping with CBOT's WhatsApp BSP offering and CX solutions for mid-market and enterprise customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/cbot_ai
• LinkedInlinkedin.com/company/cbot-ai

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CBOT