Continuant
Continuant is a privately-held managed services provider and systems integrator specializing in unified communications, CCaaS, and legacy PBX migration for enterprise customers across healthcare, manufacturing, financial services, media, and government sectors globally.
- Company typePrivate
- Founded1996
- HeadquartersTacoma, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Continuant does
Continuant is a privately-held managed services provider and systems integrator founded in 1996 and headquartered in Tacoma (Fife), Washington, with a regional headquarters in Lincoln, United Kingdom. The company delivers unified communications (UCaaS), contact center (CCaaS), and legacy PBX lifecycle services to large enterprises across healthcare, higher education, manufacturing, retail, government, financial services, and media, with named customers including 3M, AbbVie, Hulu, REI, Capital One, Baylor University, Boston Scientific, CommonSpirit Health, and Televisa Univision. Its proprietary Continuant Connect platform bridges legacy PBX systems (Avaya, Nortel, Mitel, NEC, Siemens/Unify) with modern cloud calling through Microsoft Teams, Zoom Phone, and Webex Calling, while the C4 CCaaS product integrates Genesys, NICE, and Five9 for AI-enabled omnichannel customer experience.
The underlying technology stack is a hybrid UCaaS/CPaaS architecture with direct routing for Teams Phone, integration interoperability across all major UC/CC vendors, and a Teleport mobility layer for portable phone numbers. Continuant generates revenue through managed services contracts, PBX maintenance and support (offering average 30% savings versus OEM contracts via the Maintenance Advantage Plan), professional services including technology consulting and adoption/change management, hardware and equipment sales, and third-party software licensing. Distribution combines enterprise field sales, inside sales, a customer service portal, and channel partnerships with Microsoft, Zoom, Cisco/Webex, Avaya, Genesys, NICE, Five9, Crestron, and Logitech. The company earned Microsoft 2023 Partner of the Year recognition, completed two acquisitions (JCI Marketing in 2018, Fidelus Technologies in June 2025), and positions itself as a 24/7 global managed services provider across Americas, EMEA, and APAC.
Continuant firmographics
Firmographics- Name
- Continuant
- Legal name
- Continuant, Inc.
- Website
- https://continuant.com
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Continuant is a privately-held managed services provider and systems integrator specializing in unified communications, CCaaS, and legacy PBX migration for enterprise customers across healthcare, manufacturing, financial services, media, and government sectors globally.
- Ownership category
- akta.pro rank
Continuant industry classification
Industry- Product category
- Unified Communications Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computer Systems Design and Related Services (5415)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE)
- akta.pro secondary industries
- Cloud PBX & Hosted Telephony (HDAIAHAB), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Video Conferencing & Meetings (HDAIAHAI), Unified Communications (UCaaS) Apps (BPAMACAE), System Integration & Connectors (BPAMAOAC)
Keywords
Where Continuant is headquartered
LocationHeadquarters
- HQ city
- Tacoma
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Continuant business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed Services: Ongoing managed services for unified communications including monitoring, maintenance, and technical support. ITIL-based service delivery ensuring communications remain resilient, secure, and optimal. Covers on-prem, hybrid, and cloud environments.
- PBX Maintenance and Support: Maintenance support for legacy PBX systems including Avaya, Mitel, Cisco, Nortel, NEC, and Siemens/Unify. Customized support tiers with average 30% savings compared to OEM contracts through the Maintenance Advantage Plan.
- Professional Services: Technology consulting, implementation, and adoption & change management services. Includes design, equipment and software sales, and installation services for UC and CX solutions.
- Hardware and Equipment Sales: Sale of communications equipment including enterprise-grade audio/video solutions for meeting rooms. Equipment transfers to customer upon payment in full.
- Software Licensing: Software licenses from third-party vendors including Microsoft Teams, Zoom, Webex, Genesys, NICE, and Five9 as part of integrated UC and CCaaS solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Customized PBX Maintenance Tiers |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Continuant product offering
Product offeringCore offering
Continuant is a Managed Services Provider and Systems Integrator that delivers unified communications (UCaaS) and contact center (CCaaS) solutions through its proprietary Continuant Connect platform and C4 contact center. The company enables enterprises to migrate from legacy PBX systems (Avaya, Mitel, Cisco, Nortel, NEC, Siemens/Unify) to modern cloud calling environments (Microsoft Teams, Zoom Phone, Webex Calling) while providing 24/7 ITIL-based managed services, technology consulting, and enterprise-grade AV solutions for meeting rooms.
Product overview
Continuant offers a unified communications platform centered on Continuant Connect, a UCaaS/CPaaS hybrid that enables enterprises to migrate from legacy PBX to modern cloud calling while integrating existing infrastructure. The core product portfolio includes provider-specific solutions (Teams Phone, Zoom Phone, Webex Calling), the AI-powered C4 contact center (CCaaS) with omnichannel capabilities, and Cisco UC migration services. Supporting services include managed services across Microsoft, Cisco, and AV environments; PBX maintenance for legacy systems (Avaya, Mitel, Cisco, Nortel, NEC, Siemens/Unify) with 30% average cost savings; technology consulting; and adoption/change management. The platform integrates with Genesys, NICE inContact, and Five9 for contact center functionality, and Crestron/Logitech for AV solutions. Continuant serves enterprises across Healthcare, Higher Education, Manufacturing, Retail, Government, and Financial Services sectors.
Differentiator
Problem solved
Functional benefit
Brands
- Continuant Connect: UCaaS solution for Enterprise
- C4
- Teleport
- ReachAVL
Products and services
- Continuant Connect Unified Communications as a Service (UCaaS) platform enabling enterprise cloud calling with support for Microsoft Teams, Zoom Phone, and Webex Calling. Provides Direct Routing and CPaaS integration for bridging legacy PBX systems to modern cloud environments.
- Teams Phone Direct Routing solution for Microsoft Teams Phone System, enabling enterprises to move to Teams-based cloud calling while maintaining carrier relationships and existing phone numbers.
- Zoom Phone Cloud phone solution enabling organizations to leverage Zoom's telephony platform with enterprise-grade support and migration assistance from legacy systems.
- Webex Calling Cisco Webex calling solution enabling enterprise cloud calling through the Webex platform, delivered as a Cisco partner.
- C4 (Continuant Connect Contact Center) AI-powered Contact Center as a Service (CCaaS) solution providing omnichannel customer experience capabilities with customizable features, smarter automation, and agent-friendly tools. Integrates with Genesys, NICE inContact, and Five9 technologies.
- Cisco UC Unified Communications solution for migrating legacy PBX systems to modern Cisco UC platforms, including Webex Calling integration and Cisco collaboration tools.
- Custom Meeting Rooms / Audio Video Solutions Enterprise-grade audio-visual (AV) solutions for meeting rooms, conference spaces, and collaboration environments. Integrates Crestron and Logitech AV technology.
- Contact Center as a Service (CCaaS) Omnichannel cloud contact center solution enabling AI-powered customer interactions across multiple channels with customizable automation and agent tools.
- PBX Maintenance & Support Third-party maintenance and support services for legacy PBX systems including Avaya, Mitel, Cisco, Nortel, NEC, and Siemens/Unify. Offers customized support tiers with average 30% cost savings compared to OEM contracts.
- Managed Services ITIL-based managed services for unified communications, keeping voice and CX systems at peak performance with resilient, secure management for on-prem, hybrid, or cloud environments.
- Technology Consulting Strategic consulting services for technology planning, UC migration assessment, and communication system optimization.
- Adoption & Change Management Services to help organizations adopt new communication technologies and manage organizational change during UC migrations.
- Continuant Healthcare Solutions Specialized unified communications solutions for healthcare organizations, including HIPAA-compliant communication systems and telehealth support.
Quantifiable outcome
- Average 30% savings on PBX maintenance compared to OEM contracts
Companies that use Continuant
Customer profileNamed customers13 records
Segments8 records
Ideal customer profiles4 records
Continuant technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability1 record
Feature4 records
Continuant partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core, legacy support and supporting.
- MicrosoftcorePremier Microsoft partner providing Teams Phone direct routing, Zoom Phone, and Webex Calling solutions. Recognized as Microsoft 2023 Partner of the Year for Teams Phone excellence. Enables enterprise cloud calling with deep platform integrations.
- ZoomcoreAuthorized Zoom Phone provider enabling customers to enable calling through Zoom platform as part of Continuant Connect UCaaS solution.
- Webex (Cisco)coreAuthorized Webex Calling provider enabling enterprise calling through Webex platform. Cisco UC solutions partner for legacy PBX migration.
- GenesyscoreTechnology partner for C4 CCaaS solution providing omnichannel contact center capabilities with Genesys integration.
- NICEcoreTechnology partner for C4 CCaaS solution providing contact center analytics and workforce optimization with NICE integration.
- Five9coreTechnology partner for C4 CCaaS solution providing cloud contact center capabilities with Five9 integration.
- Avayalegacy supportSpecialized support partner for Avaya PBX systems including maintenance, migration, and managed services. Supports Avaya Aura, IP Office, and CM7 platforms.
- CiscocoreCisco solutions partner providing UC migration from legacy PBX to Cisco Unified Communications Manager. Cisco managed services and Webex Calling integration.
- CrestronsupportingAudio video technology partner providing enterprise-grade AV solutions for meeting rooms as part of Custom Meeting Rooms offering.
- LogitechsupportingAudio video technology partner providing meeting room solutions and collaboration hardware integrated with UCaaS platform.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Continuant competitors and assessment
Company assessmentBroad incumbents
- SHI International: Major IT solutions and services provider offering UC, collaboration, and managed services to enterprise and public-sector customers. Comparable go-to-market across Microsoft Teams, Zoom, Cisco, and Crestron/Logitech AV ecosystems.
- CDW: Large, diversified IT solutions provider selling hardware, software, and integrated services including UC, collaboration, and AV. Overlaps with Continuant on enterprise UCaaS/CCaaS sales and integration but at significantly larger scale and broader portfolio.
- BT Conferencing / BT Business: Global telecom and IT services provider offering UCaaS, CCaaS, and managed communication services. Overlaps with Continuant's enterprise UC delivery and global 24/7 managed services.
- NTT (Dimension Data): Global IT services and integrator with deep UC, collaboration, and contact center practices serving multinational enterprise and public-sector clients. Comparable on large-scale UC migration and managed-services delivery.
Direct peers
- Yorktel: Specialized AV and unified communications integrator serving enterprise, healthcare, and government clients. Comparable in meeting-room/AV solutions, managed services, and UCaaS integration across Microsoft and Cisco platforms.
- Black Box: Global integrator of unified communications, networking, and AV/collaboration solutions for enterprise and government. Comparable in legacy PBX modernization, UCaaS/CCaaS integration, and managed-services delivery model.
- ConvergeOne: US-based systems integrator specializing in unified communications, contact center, and collaboration solutions across Cisco, Avaya, Microsoft, and Genesys. Closely comparable to Continuant in target customers (healthcare, enterprise, financial services), legacy-to-cloud migration services, and PBX maintenance offerings.
- ePlus: Publicly traded technology integrator providing UC, collaboration, and managed services to enterprise and public-sector customers. Comparable in multi-vendor UC delivery, healthcare and government verticals, and managed-services practice.
- Kinettix: US-based integrator focused on UC, collaboration, contact center, and managed services for mid-market and enterprise customers. Comparable in Microsoft Teams/UCaaS deployment, CCaaS, and recurring managed-services model.
- Carousel Industries (Hyperion Integrated Solutions): Large US integrator delivering unified communications, contact center, and managed services to enterprise and mid-market clients. Direct overlap with Continuant on Avaya/Cisco/Microsoft UC migration, managed services, and PBX support.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Continuant social profiles
Digital presenceContinuant financial estimates
Financial estimateRevenue estimate
Valuation estimate
Continuant leadership team
Management profileNumber of profiles
Profiles5 records
Continuant funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Continuant M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Continuant
What does Continuant do?
Continuant is a Managed Services Provider and Systems Integrator that delivers unified communications (UCaaS) and contact center (CCaaS) solutions through its proprietary Continuant Connect platform and C4 contact center. The company enables enterprises to migrate from legacy PBX systems (Avaya, Mitel, Cisco, Nortel, NEC, Siemens/Unify) to modern cloud calling environments (Microsoft Teams, Zoom Phone, Webex Calling) while providing 24/7 ITIL-based managed services, technology consulting, and enterprise-grade AV solutions for meeting rooms.
Is Continuant a public or private company?
Continuant is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Continuant founded?
Continuant was founded in 1996. It employs 251 to 500 people.
Where is Continuant based?
Continuant is headquartered in Tacoma, United States, in the North America region.
How does Continuant make money?
Five revenue lines are on record. Managed Services are the primary driver. The others are PBX Maintenance and Support, professional Services, hardware and Equipment Sales and software Licensing.
Who are Continuant's main competitors?
Broad incumbents on record are SHI International, CDW, BT Conferencing / BT Business and NTT (Dimension Data). Direct peers are Yorktel, Black Box, ConvergeOne, ePlus, Kinettix and Carousel Industries (Hyperion Integrated Solutions).
Does Continuant have an API?
No public API is recorded for Continuant.
What industry is Continuant in?
Continuant's product category is Unified Communications Services. Its primary akta.pro industry code is BPAEAIAE, Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms), with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 54151 and its SIC code is 7385.