serviceminder.io
ServiceMinder is a Plano, Texas-based SaaS platform, operated by Acuere Software LLC, that provides franchise operating software purpose-built for franchised home and commercial service brands, serving both franchisors and franchisees across cleaning, pest control, remodeling, roofing, and seven other service verticals.
- Company typePrivate
- Founded2012
- HeadquartersPlano, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What serviceminder.io does
ServiceMinder is a Plano, Texas-based SaaS platform operated by Acuere Software LLC that provides operating software purpose-built for franchised home and commercial service businesses. The product is a unified franchise operating platform engineered around the franchisor/franchisee hierarchy, delivering two distinct experiences from one system: a brand-level console for franchisors (real-time cross-location visibility, automated royalty reporting, brand-level configuration of marketing campaigns and invoicing) and a location-level operating system for franchisees (leads, scheduling, proposals, invoicing, integrated payments). Underlying components include a mobile-first architecture with a native mobile app for field crews, GeoZone scheduling that optimizes drive time, integrated payment services, real-time reporting and analytics dashboards, and fleet routing.
The platform is offered as a subscription service with quote-based pricing accessed through an enterprise sales motion (Book a Demo), and is targeted at franchise brands across nine service verticals: cleaning, commercial services, handyman, landscaping, painting, pest control, remodeling, roofing, and windows. The technology stack integrates with a 50+ partner ecosystem including QuickBooks Online, Stripe, BirdEye, Listen360, Zubie, AnswerConnect, Perceptionist, and Webpunch, plus an API for developer integrations. The company has no disclosed funding, is founder/management-owned under John Keene as Founder and CEO, employs 11-50 people, and reports 2,300+ franchise locations under management across 14+ years of operation. Recognized six times on Entrepreneur Media's Top Franchise Suppliers list and an IFA Supplier Forum member since 2015, ServiceMinder's revenue model rests on per-location subscription contracts with upsell modules for mobile, payments, reporting, and fleet routing.
serviceminder.io firmographics
Firmographics- Name
- serviceminder.io
- Legal name
- Acuere Software LLC
- Website
- https://serviceminder.io
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ServiceMinder is a Plano, Texas-based SaaS platform, operated by Acuere Software LLC, that provides franchise operating software purpose-built for franchised home and commercial service brands, serving both franchisors and franchisees across cleaning, pest control, remodeling, roofing, and seven other service verticals.
- Ownership category
- akta.pro rank
serviceminder.io industry classification
Industry- NAICS
- Computer Systems Design and Related Services (5415), Business Service Centers (56143), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)
- akta.pro primary industry
- Cloud Operations Outsourcing (Cloud Managed Operations) (BPAEAMAC)
Keywords
Where serviceminder.io is headquartered
LocationHeadquarters
- HQ city
- Plano
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
serviceminder.io business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription Platform: ServiceMinder operates as a franchise operations platform with a subscription-based revenue model, providing franchisors and franchisees access to the platform including mobile app, payment services, reporting, fleet routing, and integrations. Pricing appears quote-based with no public pricing displayed on the website.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels5 records
serviceminder.io product offering
Product offeringCore offering
ServiceMinder is a cloud-based SaaS operations platform purpose-built for franchised home and commercial service businesses. It provides a unified system serving both franchisors (enterprise-level visibility, brand configuration, and automated royalty reporting) and franchisees (leads, scheduling, proposals, invoicing, payments, mobile field app). The platform includes mobile apps for field crews, integrated payment processing, real-time reporting, and fleet routing, with deep vertical specialization across cleaning, pest control, landscaping, painting, remodeling, roofing, windows, handyman, and commercial service franchises.
Product overview
ServiceMinder is a unified franchise operating platform purpose-built for home and commercial service franchises. The platform consists of a core Platform module complemented by specialized modules including the Mobile App for field operations, Payment Services for integrated payment processing, Reporting & Insights for real-time analytics, and Fleet Routing for route optimization. These components work together as an integrated system to enable franchisors to maintain brand consistency and visibility across locations while enabling franchisees to manage leads, scheduling, proposals, invoices, and payments from a single system.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Home Clean Heroes achieved 92% recurring revenue using ServiceMinder
- +2 more outcomes
Companies that use serviceminder.io
Customer profileNamed customers4 records
Segments12 records
Ideal customer profiles2 records
serviceminder.io technology and API
TechnologyAPI detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
Feature6 records
serviceminder.io partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- QuickBooks OnlinecoreIntegration partner enabling franchisees to sync financial data between ServiceMinder and QuickBooks Online for accounting and bookkeeping purposes.
- StripecorePayment processing integration enabling ServiceMinder to offer integrated payments for franchise operations with zero hassle.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
serviceminder.io competitors and assessment
Company assessmentDirect peers
- ServiceTitan: Leading cloud-based field service management platform for home service businesses. Directly competes with ServiceMinder in trades and home services, with stronger funding and broader feature set, but less franchise-specific hierarchy design.
- Housecall Pro: Field service management SaaS for home service professionals. Competes head-to-head with ServiceMinder in cleaning, pest control, and similar verticals; strong with SMBs and individual franchisees but less enterprise franchisor-focused.
- Jobber: Field service management software for small home service businesses. Overlaps with ServiceMinder's franchisee-side workflows (scheduling, invoicing, payments); less suited to franchisor-level enterprise hierarchy.
- WorkWave: Field service and last-mile software suite. Competes with ServiceMinder across pest control, lawn care, and cleaning franchises; broader portfolio but less franchise-system-specific tooling.
- Service Fusion: Field service management platform serving small-to-mid market service businesses. Comparable feature set (scheduling, dispatch, invoicing, mobile app) and similar target verticals as ServiceMinder.
- FranConnect: Franchise management platform focused on franchisor-level operations (sales, marketing, operations). Most franchise-specific peer; overlaps with ServiceMinder on the franchisor experience but typically lighter on field operations.
Broad incumbents
- Salesforce Field Service: Enterprise-grade field service solution from Salesforce. Broad incumbent with deeper customization and ecosystem but heavier implementation footprint and weaker franchise-specific vertical fit.
- Microsoft Dynamics 365 Field Service: Enterprise FSM module from Microsoft Dynamics 365. Competes with ServiceMinder for large enterprise franchise brands; broader platform but less turnkey for service franchise workflows.
- ServiceMax: Field service management platform (PTC-owned) focused on asset-intensive and complex service operations. Adjacent comparable in scheduling, mobile workflows, and reporting; stronger in industrial than franchise verticals.
Emerging players
- Connecteam: Employee management and operations app for deskless workforces, commonly adopted by franchises. Overlaps with ServiceMinder's franchisee-side daily ops but lighter on franchisor reporting and royalty automation.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
serviceminder.io social profiles
Digital presenceserviceminder.io financial estimates
Financial estimateRevenue estimate
Valuation estimate
serviceminder.io leadership team
Management profileNumber of profiles
serviceminder.io funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
serviceminder.io M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about serviceminder.io
What does serviceminder.io do?
ServiceMinder is a cloud-based SaaS operations platform purpose-built for franchised home and commercial service businesses. It provides a unified system serving both franchisors (enterprise-level visibility, brand configuration, and automated royalty reporting) and franchisees (leads, scheduling, proposals, invoicing, payments, mobile field app). The platform includes mobile apps for field crews, integrated payment processing, real-time reporting, and fleet routing, with deep vertical specialization across cleaning, pest control, landscaping, painting, remodeling, roofing, windows, handyman, and commercial service franchises.
Is serviceminder.io a public or private company?
serviceminder.io is a private company. It is currently operating.
When was serviceminder.io founded?
serviceminder.io was founded in 2012. It employs 11 to 50 people.
Where is serviceminder.io based?
serviceminder.io is headquartered in Plano, United States, in the North America region.
How does serviceminder.io make money?
One revenue line is on record: saaS Subscription Platform.
Who are serviceminder.io's main competitors?
Direct peers on record are ServiceTitan, Housecall Pro, Jobber, WorkWave, Service Fusion and FranConnect. Broad incumbents are Salesforce Field Service, Microsoft Dynamics 365 Field Service and ServiceMax. Connecteam is listed as an emerging player.
Does serviceminder.io have an API?
Yes. ServiceMinder offers API access for integrations and developer resources. Specific API type (REST, GraphQL, webhooks), authentication method, rate limits, versioning, and sandbox availability are not detailed in the available source material. Developer documentation is at getserviceminder.com/resources/developer-resources.
What industry is serviceminder.io in?
Its primary akta.pro industry code is BPAEAMAC, Cloud Operations Outsourcing (Cloud Managed Operations). Its NAICS code is 5415 and its SIC code is 7372.